Overview
What is Adobe Workfront?
Adobe Workfront, acquired by Adobe in late 2020, is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management…
Only use the tool if there is no other choice left
Great experience using Workfront!
Workfront is the Project Manager Designed with the User in Mind
Workfront | Best Project Management tool
A solid choice for Project, Time and Resource Management (Plus some bonus features!)
Amazing Project Management Tool! A must have for consulting firms
Right for Collaborating Teams
A Lions share of work
Workfront is a good PM solution
Adobe Workfront is Perfect for Certain Organizations, Certain Individuals
Work managed perfectly by Workfront
Workfront the best
Workfront for advanced marketing resource management needs
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Task Management (302)7.575%
- Resource Management (274)6.767%
- Document Management (275)6.666%
- Team Collaboration (292)6.060%
Reviewer Pros & Cons
Pricing
What is Adobe Workfront?
Adobe Workfront, acquired by Adobe in late 2020, is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms, as well as resource allocation,…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
What is Microsoft Project?
Microsoft Project is a project management software. It provides core PM functionality, including agile workflow support and resource management. Project can be deployed in the cloud or on-premise.
Product Demos
Adobe Workfront Optimization: Content Creation Processes Can Be Messy; Clean Them Up
The Grand Journey: Driving Content Management, Workflow, & UX - Adobe Summit 2022
Blog Bonus: Demo of Task Prioritization in Adobe Workfront
Blog Bonus: Creative Brief Intake Issues and Adobe Workfront as a Solution (Demo)
No-Code Document Automation with Workfront (Paper Clips)
Features
Project Management
Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation
- 7.5Task Management(302) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 6.7Resource Management(274) Ratings
Resource management is workload planning to maximize resources.
- 7.2Gantt Charts(242) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
- 7.3Scheduling(270) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
- 6.7Workflow Automation(272) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
- 6Team Collaboration(292) Ratings
Team collaboration capabilities let team members work directly with each other and provide team updates.
- 6.1Support for Agile Methodology(185) Ratings
Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.
- 6.3Support for Waterfall Methodology(199) Ratings
Waterfall methodology is a tradition development method that is linear and sequential.
- 6.6Document Management(275) Ratings
Document management provides for centralized management of all project documents.
- 4.8Email integration(230) Ratings
Email integration allows work requests to be made directly from email.
- 6.1Mobile Access(233) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
- 6.4Timesheet Tracking(219) Ratings
Timesheet tracking is the ability to track all billable and non-billable hours for each project.
- 6.6Change request and Case Management(210) Ratings
Change request and change management enables tracking of all customer requests including priority and timeframe.
- 6.3Budget and Expense Management(188) Ratings
Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.
Professional Services Automation
Features that support professional services organizations
- 5.3Quotes/estimates(81) Ratings
Ability to create, manage and send project fee proposals to customers
- 5.2Invoicing(71) Ratings
Ability to create, manage and send invoices to clients during or after completion of a project
- 5.7Project & financial reporting(171) Ratings
Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance
- 5.4Integration with accounting software(62) Ratings
Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Adobe Workfront?
The platform's Capacity Planner allows a manager to move resources to where they are needed, and has some automation features (e.g. the Set Best Fit option, which attempts to allocate resources optimally within given constraints). Agile project management is supported with features like Gantt charts, an easily viewable and manipulable backlog, and storyboarding. Team members can be managed with the aid of quantitative metrics that show where work would be best allocated.
A free trial is available, after which Workfront comes in four pricing options. The lowest tier is Collaboration for small groups, followed by Work which adds mobile accessibility and time sheets, then Plan which adds additional analytic, planning, and reporting features. Finally, Enterprise Plus offers the highest configurability as well as support and data security.
Adobe Workfront Features
Project Management Features
- Supported: Task Management
- Supported: Resource Management
- Supported: Gantt Charts
- Supported: Scheduling
- Supported: Workflow Automation
- Supported: Team Collaboration
- Supported: Support for Agile Methodology
- Supported: Support for Waterfall Methodology
- Supported: Document Management
- Supported: Email integration
- Supported: Mobile Access
- Supported: Timesheet Tracking
- Supported: Change request and Case Management
- Supported: Budget and Expense Management
Professional Services Automation Features
- Supported: Quotes/estimates
- Supported: Invoicing
- Supported: Project & financial reporting
- Supported: Integration with accounting software
Additional Features
- Supported: Reports & Dashboards - Build custom reports and dashboards to track, document, analyze, and share your progress
- Supported: Calendars - Stay organized and on time with customizable, visual work calendars
- Supported: Notifications - Keep everyone in the know of what's happening and what's still required
- Supported: Recognition - Motivate team members with real-time feedback and endorsements
- Supported: Digital Proofing - Keep work moving forward with proofing and reviews in one place
- Supported: Digital Asset Management - Store, manage and distribute final files and completed digital assets in one central location
- Supported: Customization - Configure Workfront to suit your needs, processes, and environment
Adobe Workfront Screenshots
Adobe Workfront Videos
Adobe Workfront Integrations
- Allocadia, now part of Brandmaker
- Acquia DAM (Widen)
- Box
- Dropbox
- Google Drive
- Microsoft SharePoint
- Clients & Profits
- Oracle Responsys
- part of Oracle CX Marketing
- WebDAM
- by Bynder
- SAP
- Oracle PeopleSoft
- Mediaocian
- ExactTarget
- MS Outlook
- Other Custom Integrations Possible with RESTful APIs
Adobe Workfront Competitors
Adobe Workfront Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Several |
Supported Languages | Several |
Adobe Workfront Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(629)Attribute Ratings
- 9Likelihood to Renew60 ratings
- 9.1Availability9 ratings
- 9.1Performance4 ratings
- 9Usability18 ratings
- 10Support Rating12 ratings
- 8.9Online Training4 ratings
- 5In-Person Training1 rating
- 8.3Implementation Rating10 ratings
- 5Configurability1 rating
- 8.2Product Scalability3 ratings
- 1Ease of integration1 rating
- 1Vendor pre-sale1 rating
- 1Vendor post-sale1 rating
- 6Reporting & Analytics8 ratings
- 10Contract Terms and Pricing Model1 rating
Reviews
(1-5 of 5)Workfront will make your team more efficient
- Organization
- Communication
- Consolidation
- Initially I was confused concerning work orders and projects being different things.
- Logging tasks and progress could be clearer.
- Task Management
- 100%10.0
- Resource Management
- 100%10.0
- Gantt Charts
- N/AN/A
- Scheduling
- 100%10.0
- Workflow Automation
- 100%10.0
- Team Collaboration
- 100%10.0
- Support for Agile Methodology
- N/AN/A
- Support for Waterfall Methodology
- N/AN/A
- Document Management
- 90%9.0
- Email integration
- 100%10.0
- Mobile Access
- 80%8.0
- Timesheet Tracking
- N/AN/A
- Change request and Case Management
- N/AN/A
- Budget and Expense Management
- N/AN/A
- Quotes/estimates
- N/AN/A
- Invoicing
- N/AN/A
- Project & financial reporting
- N/AN/A
- Integration with accounting software
- N/AN/A
- Workfront has helped our management and team members keep track and stay on top of the many projects we are constantly juggling.
- It has helped communication and collaboration between team members.
- Communication between team members
- Project status
- Delivery
- Replacing e-mail in lots of cases
- Cut down on time wasted figuring out where a project stands
- Just to continue to use it and let it help us stay on top of our projects
- Product Features
- Product Usability
- Implemented in-house
- None
- no training
- Communication
- Checking off tasks
- Search
- Inputting specific percentages of tasks completed
Workfront's ease-of-use is what makes it #1 for me
Workfront helps ensure consistent delivery processes are followed and that nothing gets forgotten. As well, over time we have amassed a lot of valuable customer information that can be mined by the Marketing and Sales teams.
- Ease of use, both for end-users and administrators. It's very easy to navigate between projects, tasks, issues, etc. Custom views are easy to set up and data fields can be edited directly in views and reports. It's very easy to set up custom forms and data fields and build reports and dashboards.
- It's a very versatile ticketing system. It's very easy to set up request queues for any department with custom forms that help speed up prioritization and assignment. Metrics and dashboards are also easy to set up and navigate.
- External views (if you have collaboration licenses) allow customers to see project plans, charts/dashboards, add their own issues, put comments on tasks, upload documents, etc. It's a great project portal for collaborative work, across all internal departments AND with external partners and customers.
- There is a lot of resource management functionality but it's difficult to get it to work effectively across a large organization. This challenge isn't necessarily specific to Workfront or related to how they implemented the functionality. It requires very strict discipline to ensure all resource assignments are always up to date on all tasks.
- A better data loader would be helpful. There is "kick-start" functionality to load initial data sets but it seems limited in making mass updates.
- Task Management
- 100%10.0
- Resource Management
- 50%5.0
- Gantt Charts
- 90%9.0
- Scheduling
- 70%7.0
- Workflow Automation
- 80%8.0
- Team Collaboration
- 100%10.0
- Support for Agile Methodology
- 90%9.0
- Support for Waterfall Methodology
- 100%10.0
- Document Management
- 80%8.0
- Email integration
- 80%8.0
- Mobile Access
- N/AN/A
- Timesheet Tracking
- 90%9.0
- Change request and Case Management
- 100%10.0
- Budget and Expense Management
- 60%6.0
- Quotes/estimates
- N/AN/A
- Project & financial reporting
- 90%9.0
- Integration with accounting software
- N/AN/A
- Ability for PS team to manage more projects and ensure customer satisfaction.
- Ability to track all requests for proper prioritization and planning.
- Ensures a consistent project delivery process.
- MS Project and Salesforce
Salesforce provides similar custom fields and reporting capabilities, but lacks the task management, project planning, resource planning, etc. of Workfront.
One system administrator who sets up new accounts, companies, profiles, etc., adds new custom fields when necessary, creates basic reports, provides general support.
- PS project management
- Ticketing queues (managing support requests in various organizations)
- CRM - we store a ton of data on our customers and often report on this information
- CRM - the amount of data we've accumulated on our customers over time is amazing; we can now extract lists for Marketing and Sales and do trend analysis based on services and/or products sold, customer profiles, etc.
- Learning Management - our Training department keeps all of our trainee profiles in Workfront, tracking progress, scores, attendance, etc.
- We've created scripts that run and automatically update project information, such as task %-complete based on checklists associated with those tasks, and automatic resource assignment based on who is assigned to each role on a given project.
- Customer dashboards, allowing customers to see the status of their projects, upload documents, and enter issues and comments.
- Integration with Salesforce (to pull pre-sales data into the post-sales Product & Services request for PS).
- Product management using it to manage product release timelines.
- Product Features
- Product Usability
- Third-party Reviews
- Vendor implemented
- Implemented in-house
- No major issues.
- Reporting
- Custom forms
- Ticketing queues
- Resource management is a bit cumbersome
Workfront for Marketing Teams
- Workfront has a terrific request queue - that is fully customizable.
- Workfront has an incredibly powerful and customizable engine. We mimicked our processes exactly in Workfront when we installed it.
- Workfront allows all stakeholders to see exactly what is going on in their particular project. It allows all communications to be stored within that project - no more email trails.
- Workfront keeps all relevant documents within the specific project for easy access.
- Workfront has a powerful proofing tool.
- Workftront has a powerful and easy to use reporting tool.
- Its nomenclature is suited to people with a programming background. Non-technical people need to learn a new lexicon if they are administrating this product or if they are utilizing the help feature.
- Its resource allocation process is clunky. It needs to be improved.
- Workfront does not allow you to directly transport data from custom forms into the main forms.
- Task Management
- 100%10.0
- Resource Management
- 70%7.0
- Gantt Charts
- 100%10.0
- Scheduling
- 70%7.0
- Workflow Automation
- 100%10.0
- Team Collaboration
- 100%10.0
- Support for Agile Methodology
- N/AN/A
- Support for Waterfall Methodology
- 100%10.0
- Document Management
- 100%10.0
- Email integration
- N/AN/A
- Mobile Access
- 70%7.0
- Timesheet Tracking
- 100%10.0
- Change request and Case Management
- 100%10.0
- Budget and Expense Management
- 70%7.0
- Quotes/estimates
- 80%8.0
- Invoicing
- 70%7.0
- Project & financial reporting
- 100%10.0
- Integration with accounting software
- N/AN/A
- We generate 100% ROI each year in our Traffic department. Specifically, the money we save on FTE's in this department more than pays the entire annual costs for Workfront each year. All other returns are just gravy...
- We are able to maintain SLAs for request conversion and we can now track our performance (project duration, actual vs expected costs) on all projects. Getting better at what we do by improving what we do. Workfront provides us with the information to do that.
- Our designers save a LOT of time looking for creative assets because they are now stored in one place, with a uniform project number assigned.
- none
- Request Queue
- Timesheet tracking
- Task Management
- P:roject Management
- Cost tracking
- Specialized reports
- Vendor implemented
- Implemented in-house
Implementation phase - Workfront consultant came on site and assisted us to set up the product.
Testing phase - launched the product and trained the initial users.
Roll-out phase - launched the product across all marketing teams.
- Not enough support from stakeholders, therefore slower adoption.
- Too much technical information for a non-technical person to assimilate.
- Create new projects or tasks.
- Assign team members to those tasks.
- Monitor performance in those tasks.
- Resource allocation is clunky.
Try something else first.
- I like the web based aspect, that stores all of our data on their server so that users in our building cannot accidentally save it incorrectly like Microsoft Project.
- Their customer service is adequate when asking the right questions. If there is a solution they will get it to you quickly and effectively.
- The interface is pretty well designed and relatively intuitive.
- The ability to specifically decide which emails you wish to receive makes up for the vast number of emails you will receive when involved with a project.
- AtTask should not be only focused on IT. We are a manufacturer and their new version clearly left us out of the loop. The New AtTask seems bent on making their software easier for non-technical users, but fails to maintain high level Project Management capability. Reporting can be accomplished now, by first time users, it really is quite straight forward. But reporting for PM's has become tasking to say the least. Old AtTask gave so much more control to the users that they could customize reports all the way down to the width of Columns, but that feature has been removed as well. Now I send out a weekly report, that shows several tasks with percent complete usually between 10-90%, but the column width is defaulted to a single character and the 5 and 0 end of on different rows. It is an embarrassment to me who provides these reports and an embarrassment to our company that cannot fix such a simple mistake. (And before you ask, Yes, I did try using the Text-Mode, which still didn't solve it, and reported the issue to Help Desk, which in turn escalated it, but there has still not been a resolution.)
- AtTask sometimes focuses too much on making a more appealing interface for users, and impossible for managers. When they switched to the New AtTask they abandoned the ability to customize reports exactly as desired and tried to make them easier for non-users to jump in and build reports.
- New AtTask removed the "Replan" feature from Old AtTask. "Replanning" is an essential element of project management. Why would they remove features? When projects fall behind or creep, an active PPM team will reschedule the project based on the current situation, usually based on PM's advisement. The Replan feature allows all "New", unstarted tasks to easily be rescheduled to have not started yet and now be On Time. This allows a PM to quickly and effectively reschedule projects that have changes during development.
- I can no longer choose which report elements are links and which are not. When I asked customer service to fix this, they sent me to a website of theirs, where suggestions can be made. Since Launch, less than a year ago, I have submitted about a dozen suggestions for bringing back features from Old AtTask, and none of them have been brought back.
- While customer service from their Help Desk is quite good, their timing is sometimes a pain. They outsourced to Armenia, and I usually submit an Issue Monday, they reply Monday night and I get back Tuesday, and they reply Tuesday Night, and we have clarified the Issue by Wednesday. Sometimes that means it takes almost 3 days to deal with an Issue that could have been 15 minutes if they were local. Other times it means it takes almost a week to elevate the Issue to someone who sees that the code is bad.
- I had major issues with their Java Scripts for their Gantt Charts. Constant updates make it a pain to work with even though it is one of the most effective tools.
- They have some turn over issues with Reps. I have been working with them for 3 years, and have dealt with more than 5 reps. The most recent has been a Customer Success Consultant, who when I called to complain of new issues, ranted at me for 30 minutes before finally letting me speak. He was unable to correct my issues, but told repeatedly said how bad he felt about that...
- AtTask has helped us document our progress well.
- We have had situations where we have "he said she said" and AtTask has helped clear that up.
- AtTask has left non-Engineering members quite confused with Percent Complete calculations, as they do not understand how they are calculated.
- Documentation
- Scheduling
- Checklist
- Ticket tool.
- Meeting Minutes
- Testing Loading
- IT Tickets
- Determining if Projects should be initiated.
- Valuing and comparing projects for PPM.
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Analyst Reports
- Don't know
- retraining
- spreading the information
- user buy-in
- Online training
- In-person training
- Self-taught
- leaving updates
- creating new weak reports
- using the Legacy Gantt Chart.
- Logging time
- Measuring Percent Complete
- TRULY determining the condition of a project, not the crap they spit out.
- Adding Tasks correctly
- Duplicating Tasks
- Using Templates
- Developing Custom Data and Forms
- Adjusting Email settings to receive the desired Emails.
- Emailing out of AtTask.
- Outlook
- iPhone
- iPad
- Outlook
- iPad
- File import/export
- AppExchange or similar marketplace
- NONE
- At least it still functions
- for the most part it isn't as slow
- NONE
- maybe they can bring back the old features?
- I'd like them to move away from Java
Ensure you have identified your needs and evaluated your users' skills before choosing a tool.
- AtTask provides a platform for many of our advisors to capture notes (the Updates feature) that help tell the story behind a delayed timeline or a newly identified issue.
- AtTask reporting has provided opportunities to showcase our work to our clients and sponsors in one click.
- AtTask is only one part of a work management system at Suncor that is supported and complimented by an established process, tools and templates.
- AtTask implementation has still posed some challenges due to the fact that a company of this size is not able to easily upgrade to the most recent browser.
- We also still struggle with exporting reports and Gantt charts so clients receive the view that they want to see.
- AtTask has provided increased visibility into the work we are doing - eliminating duplicate work.
- AtTask has helped clients prioritize their learning projects.
- AtTask has helped with succession planning - reducing the time it takes to transition work and all the details that are associated with a particular piece of work.
- Turnaround
- IS
- Oil Sands Learning
- Corporate Learning and Capability
- We use AtTask to manage operational work
- We use AtTask to manage learning solutions and the various tasks assigned to external as well as internal vendors
- We use AtTask to manage comments, risks and issues on projects
- We use AtTask to provide a snapshop of work happening for our internal clients (and the associated costs).
- We use AtTask templates to create a treasure hunt game to help familiarize new users with AtTask features.
- AtTask has been used to assist with succession planning in groups with a high turnover.
- We have yet to use the resourcing feature.
- Teams are already showing interest in using the "Like" feature as a quick way to let someone know that they read an update.
- We have had requests from a dozen users to pilot the Plugin for Microsoft Outlook in the past month.
- Input of updates or comments
- Building new reports or custom reports
- Input of risks and issues
- Inputting time against a project for more that a week in arrears.
- Exporting a Gantt or Milestone view for a client report
- Sharing filters and views