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Atera

Atera

Overview

What is Atera?

Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation,…

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Recent Reviews
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How Atera Differs From Its Competitors

All in One

Atera's single portal allows us to monitor all of our systems from one pane of glass. Before implementing Atera we had to access several systems to get the same information. Atera's portal is a time saver and frees us up to be more proactive.
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All in One

It certainly has decreased the number of applications we use; however, it is not perfect. We mainly use it for Ticket Tracking and Client System observation; hence, the other aspects have been completely explored. Ticketing is great as we can set priority, which is visually noticeable through good …
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All in One

It works great at most of those items but we do not use it for everything. The PSA and billing is lacking so we utilize other tools for that but the main things we need Atera for are great so we don't mind using other tools for the features that Atera does not shine in.
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All in One

Atera being an all in one solutions means we only had to purchase one platform to accomplish so many things in the organization instead of having to get different softwares for all the features that are needed to ensure the IT enviroment is well covered and taken care of.
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All in One

Having a single platform approach has helped us keep track of everything on the same platform making management extra easy.
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All in One

Well it's quite a useful tool for those organization that has huge number of employees using office assets. These huge number of assets needs to monitored by technical guy like us and that where Atera comes in!
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All in One

Its integration of RMM, PSA, remote access, billing and reporting into a single platform inline of operations for IT departments, having collaboration and simplifying management. This unified approach enhances efficiency by eliminating the need to switch between multiple tools, among with …
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All in One

Atera has dramatically reduced the need for me to go out on-site for many issues. I had driven over 40,000 miles in 18 months before Atera. Now I spend much more time in my regular office while still supporting the users. It has also greatly increased the speed at which I am able to respond to …
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All in One

When selecting a solution that will allow us to bring in the service desk instead of using a third party, easy of deployment and end user requests was paramount. Atera meets this on all fronts. From the simple to use desktop agent to the amazing AI, it has been a smooth process to adopt a new …
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All in One

The unified approach means we don't have to juggle multiple tools, reducing complexity and making it easier for our team to manage tasks efficiently. The cohesion between RMM and PSA, for example, ensures a smooth transition from issue identification to resolution, which makes our day to day …
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All in One

With the exception of billing, which we don't use, the single pane of glass that Atera provides for all of our devices is fantastic. I can drill down to a specific device or see things at a department level. I can also see an overall organizational level if necessary. By automating tasks, my team …
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All in One

The all-in-one solution has made our helpdesk run a lot more smoothly. The ability to receive a ticket and then take immediate action from the same screen has greatly increased our response and completion time. Having a reliable way of monitoring and connecting to all our devices has enabled us to …
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All in One

Our IT department which was earlier based totally on manual labor and workforce is now shifting its focus towards automating its functionalities including CRM, RMM, remote monitoring, and more. With Atera we have now automated the billing process and reporting processes as well resulting in better …
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All in One

The product's ease of use allows quicker response times, less manual effort, and more user satisfaction. While we do not need all of the features of the product, having everything in one place makes it easy to get users back to work quickly when there are issues so there is minimal loss of …
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All in One

Atera's single-platform approach has revolutionized our IT department, streamlining processes and boosting efficiency. By merging RMM, PSA, remote access, billing, and reporting, it reduces the need for multiple tools, simplifying our workflow. This integration facilitates quicker response times …
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All in One

Atera's single centralized platform approach has been beneficial for us in so many ways. We are able to cut down on a lot of redundant spends and also improve our overall effectiveness and working efficiency. The single platform approach for billing and reporting enables us working better across …
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All in One

To be honest, the All in one capability of Atera is one of the primary beneficial factor for us. With a single platform providing remote monitoring, patch management, and helpdesk management capabilities, we are able to cut down unnecessary and redundant costs. Also, cross team collaboration is …
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All in One

Atera reduces downtime and saves lots of time which is very complex to do manually, Altera's single platform impacts IT Departments and organizations all the updates and patches are fixed with a single centralized console, and easily monitor all the devices with a seamless experience, We …
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All in One

We Use Atera daily, it's our one stop shop for determining the overall health of our IT infrastructure. We handle tickets, remote assistance, deploy apps, monitor hardware health and much more from a single portal.
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All in One

I like the fact that Atera is an all in one solution: PSA and RMM in one. RMM and tickets are integrated and the things combine perfectly. They also do invoicing but that part is very basic IMO and I am not using that. Besides this Atera has a customer portal which looks great. I gives a …
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All in One

It is nice to be able to have everything under one roof so to speak. At my MSP position previously we had many tools that forced you to jump back and forth between windows and tabs, there were always issues with the integration connectors, huge wastes of time. The ticketing system is lacking some …
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All in One

Honestly, I don't use the billing portion, or reporting. I use Atera for one company. The other tools are available to IT providers who have multiple clients, and that is great. If I were to choose to set up shop for myself as an IT consultant today, you can bet I would buy a new laptop first, …
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All in One

It has made us more profitable and helped to sell clients on the monitoring, patch management and inventory features we had to pay extra for with other RMM clients.
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All in One

Keeping all of these things in one place increases really helps our workflow go smoothly. Having remote access and the credentials then needed during the remote access in one place and easily organized is incredibly useful. The organization of a company in Atera has allowed us to easily change and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Remote monitoring (91)
    9.3
    93%
  • Patch Management (90)
    8.9
    89%
  • Policy-based automation (77)
    8.7
    87%
  • Network device monitoring (79)
    8.6
    86%

Reviewer Pros & Cons

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Pricing

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MSP - Pro

$129

Cloud
per month (billed annually) per user

IT Department - Professional

$149

Cloud
per month (billed annually) per user

MSP - Growth

$179

Cloud
per month (billed annually) per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $159 per month per user
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Product Demos

Atera 5-Minute Walkthrough

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

10
Avg 9.5

Monitoring Tasks

Various types of monitoring

9.4
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

9.1
Avg 7.4

Remote Access

Remote access products allow users to operate devices through an internet connection.

7.8
Avg 8.7
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Product Details

What is Atera?

Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions.


To learn more about Atera: www.atera.com

Atera’s platform features:

  • Windows, Mac, and Linux agents and support

  • Proactive IT management capabilities help address potential issues before they turn into problems

  • Dozens of integrations with software including Bitdefender, Open AI, Acronis

  • Remote monitoring and management from anywhere

  • Professional service automation

  • Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect

  • Analytic capabilities

  • Dynamic mobile app

Atera helps users:

  • Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.

  • Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

Atera Videos

AI-powered IT with Atera
Trapp- Atera Customer Stories
AI Explainer
How to streamline IT workflows with Atera

Atera Integrations

Atera Competitors

Atera Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $159.

NinjaOne, N-able N-sight RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Remote monitoring highest, with a score of 9.3.

The most common users of Atera are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(152)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
March 17, 2021

Stay Away from ATERA.

Verified User
Executive in Other
Information Technology & Services Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Used by the whole organization to support outside clients.
Pros and Cons
  • Follow up with issues and working to resolve satisfactorily.
  • Identify Chat feature. I didn't know about it until talking with Isaac.
Likelihood to Recommend
UPDATED:
After the review, I was contacted to discuss the issues. We had a good, productive discussion and plan to resolve issues.


My experience has shown they do not care about their customers, this is how I came to this conclusion:
  1. It takes them weeks (occasionally days) to acknowledge, respond/reply to requests (support or other).
  2. They do not respond to billing support requests. They haven't/don't fix billing errors.
  3. Blocking account login, when not appropriate.
  4. Sluggish/slow access, persistent lack of access for remote support option.
  5. Incorrect disabling of access.
Atera Feature Ratings
Monitoring Tasks (2)
80%
8.0
Remote monitoring
80%
8.0
Network device monitoring
80%
8.0
Management Tasks (2)
N/A
N/A
Patch Management
N/A
N/A
Policy-based automation
N/A
N/A
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
Return on Investment
  • After resolving issues, Atera has had a positive impact on my business.
Alternatives Considered
Usability
Assessing....
All in One
Everything has been overshadowed by Atera's Negative qualities.
Other Software Used
Windows Server, Microsoft 365 (formerly Office 365), Microsoft Azure Active Directory, Microsoft SQL Server, Microsoft Exchange, Hyper-V, Microsoft Network Monitor (Discontinued), Acronis True Image, NordVPN Teams, Ubiquiti Networks UniFi, Webroot Business Endpoint Protection, Malwarebytes, CS SoftDent Software, ChiroTouch, Carbonite Endpoint, OneDrive, MS SharePoint, Splashtop Remote Support, TeamViewer, Zoho Assist, Zoho Desk, Microsoft Remote Desktop Connection Manager (RDCMan), Remote Desktop Manager, AnyDesk, SonicWall TZ, NETGEAR Ethernet Switches, NETGEAR ProSafe Managed Switches, 3Com Baseline Switches (Discontinued)
Support Rating
9
I would have given them a ZERO, but that wasn't offered.

Updated rating since communications with Atera over the past month has been very good.
Premium Support
I don't [recommend] spending any money with them. I can't trust they will bill accurately, respond appropriately or at all, successfully resolve any issue, allow access to the service.
Bug Resolution
No
Exceptional Examples of Atera Support
Never.
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