Overview
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Great for surface database management but lacking some key functionality
Highly Recommend. It's the best product I've used.
User-friendly software for fundraisers
Blackbaud RENXT- Great for Fundraising Software and Database
Cadillac for fundraising
University alumni and foundation use
Great CRM but not 100% there yet
Raiser's Edge NXT is the only product your Dev Dept needs!
Blackbaud Raiser's Edge NXT is the next generation of constituent management
New but loving Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT does the job, usually
Functional and consistent experience
useful albeit cumbersome
The product that does it all!
How Blackbaud Raiser's Edge NXT Differs From Its Competitors
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Blackbaud Raiser's Edege NXT has capabilities to manage of prospects and portfolios through many layers of database buildout and capabilities
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Role-based user permissions (10)9.090%
- Reporting and data visualization (10)7.979%
- Event registration and ticketing (9)7.979%
- Wealth screening (9)7.070%
Reviewer Pros & Cons
Pricing
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
16 people also want pricing
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Features
Communications and Marketing
Constituent engagement and marketing features
- 7.7Constituent engagement and marketing(7) Ratings
Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.
- 7Social listening(2) Ratings
The software can track constituents’ mentions of the organization on social media platforms.
- 5.7Digital advocacy enablement(3) Ratings
Constituents can be given options to take advocacy actions like sharing fundraising links with peers or calling representatives.
Reporting and Analytics
Reporting and analytics about constituents and donations
- 7.9Reporting and data visualization(10) Ratings
Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.
- 7Wealth screening(9) Ratings
The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.
Fundraising and Events
The ability to accept and process donations and manage events
- 8Online donation options(8) Ratings
Online avenues for donation are available, including landing pages, forms, donation buttons, etc.
- 7.9Event registration and ticketing(9) Ratings
Track ticket purchases for events and connect them to constituent profiles
- 2Text and phone donations(1) Ratings
Constituents can donate via text or phone call.
- 2Volunteer shift management(1) Ratings
The software allows volunteers to sign up and check in for event shifts.
- 6Mobile event check-in(2) Ratings
Attendees and volunteers can be checked in at events with a mobile device.
Security and Platform
Features related to security and general platform usage and implementation
- 9Role-based user permissions(10) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
- 8Mobile access(9) Ratings
Users can access the CRM via an app from a mobile phone or tablet.
- 6.6Integrations(8) Ratings
The software includes or integrates with nonprofit marketing, fundraising, donor prospect, accounting, payment, event management, and/or grant management solutions.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Blackbaud Raiser's Edge NXT?
Blackbaud states that on average, Raiser's Edge NXT customers experience:
- 35% growth in number of donors
- 48% growth in number of gifts
- 44% growth in total dollars raised
Blackbaud Raiser's Edge NXT Features
- Supported: Donor Information Management
- Supported: Reporting and Dashboards
- Supported: Open, Cloud Platform
- Supported: Data Health Services
- Supported: Simple Email Marketing
- Supported: Donations, Pledges, and Payments
- Supported: Recurring Gifts
- Supported: Wealth Analytics
- Supported: Crowd-Fundraising Tools
Blackbaud Raiser's Edge NXT Screenshots
Blackbaud Raiser's Edge NXT Videos
Watch Customer Spotlight: Fidelco Guide Dog Foundation
Watch Customer Spotlight: Ronald McDonald House Charities Bay Area
Blackbaud Raiser's Edge NXT Integrations
Blackbaud Raiser's Edge NXT Competitors
Blackbaud Raiser's Edge NXT Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Languages | English |
Blackbaud Raiser's Edge NXT Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(626)Attribute Ratings
- 8.2Likelihood to Renew32 ratings
- 10Availability4 ratings
- 10Performance15 ratings
- 8.2Usability31 ratings
- 5.1Support Rating46 ratings
- 7.1Online Training195 ratings
- 10In-Person Training13 ratings
- 6.3Implementation Rating16 ratings
- 10Configurability3 ratings
- 10Product Scalability5 ratings
- 10Ease of integration3 ratings
- 10Vendor pre-sale4 ratings
- 7.5Vendor post-sale4 ratings
- 10Professional Services1 rating
- 8.5Contract Terms and Pricing Model2 ratings
Reviews
(1-25 of 348)Awesome Product
- There are tons of classes and the instructors are extremely helpful.
- NXT is very user friendly.
- The community is always available to answer questions and give advice when run into a problem.
- Customer service reps have been very helpful.
- I wish connecting relationships was a bit easier.
- I wish there were more elearning classes with an instructor attached to ask any questions that may come up.
- Sometimes getting on to the database can be difficult because of the outside connection.
- Quick lists
- Clean overviews of constituent data
- Fast edits to donor profiles
- Entering and editing information for specific gifts has limited functionality
- Built-in acknowledgement generation (requires a third party plug-in)
- Lists, while helpful, are not as detailed as queries/reports available in Raiser's Edge
Highly Recommend. It's the best product I've used.
- The Work Center for our fundraisers gives a fantastic snapshot of past due actions and overdue pledges. Clicking on the number brings up a detailed list with the ability to add Actions straight from the list.
- NXT's ability to customize dashboards and insights gives me the ability to report on statistics that my team needs. The visuals are compelling and helpful.
- List generation is incredibly easy. The filters are easy to use, and one the list is made, can easily be exported or shared.
- The tribute module is only available in database view.
- I'm not a fan of having to manage table entries in RE-NXT view. It was recently moved over from database view, and finding what I need is difficult.
- The volunteer module needs to be managed in database view. You can't do anything with it starting in RE-NXT.
User-friendly software for fundraisers
- User-friendly interface
- Auto-payment for recurring gifts
- Summaries/Lists
- Gift Entry- I absolutely cannot use Blackbaud Raiser's Edge NXT for day-to-day gift entry - that has to be done in RE (database)
- It would be nice to have auto-pay for pledges
- Sometimes lists are difficult to use- it's very linear and/or not all options needed for a robust list are available
- prospect management
- data management
- Dashboards/ data visualizations
- list creation
- receipting of donations
- better report building capabilities
- more customizations
Cadillac for fundraising
- Customization of View
- Holds the information we need to see in one place
- Has good options for support
- Additional automization to remove some manual processing
- Extend full functionality across both the database and web views
- Ensure information is the same in both database and web views
University alumni and foundation use
Rating is not high at this point due to limited ability for pulling data - not all data points can be used to filter data and some report results vary from same data pull using traditional database. When fully developed it will be a powerful tool for development work.
- snapshot view of constituent contact info
- snapshot view of constituent giving
- flexibility for each user to format their own view of data
- Not all data points can be filtered on to generate reports
- clean up/removal of old reports is one-off, no global clean up
- duplicate records created - merging and removing too labor intensive
Great CRM but not 100% there yet
- They continue to improve the platform
- Customer support is responsive
- Online processing is a fairly smooth process
- Reporting tools are not flexible enough to cover our needs
- The import/update tools do not cover all data points (e.g. fund relationships)
- If there isn't a way to do something in RE, you're forced to come up with your own solution - support does not help in this regard
Raiser's Edge NXT is the only product your Dev Dept needs!
- Allows for editing constituents on the go
- Gift entry and processing
- Gift income reporting
- Reconcilation to Financial Edge
- Not all functions are available in webview yet
- Switching views can be cumbersome at times
- Doesn't allow screen and tile colors to be personalized
- Gift recording, generating thank you letters and receipts
- Recording our interactions with constituents
- Providing insights (which can be customized) into an individual's giving capacity
- Creating donor giving forms online
- The 'back-end" of Blackbaud Raiser's Edge NXT - database view has functions that have not been fully developed yet in my opinion.
- Using Blackbaud Raiser's Edge NXT for gift recording can create duplicate records I've found.
- I've found not all fields in the database view are available in Blackbaud Raiser's Edge NXT
New but loving Blackbaud Raiser's Edge NXT
- Modern looking donation forms and event pages
- On-the-go information thanks to the Cloud
- Ease of updating donor information and actions
- Tech issues sometimes take a while to resolve. Usually these are minor glitches that are annoying and do not harm functionality
- It is not as easy to pull a detailed list as it is in the traditional database view of Raiser's Edge
Blackbaud Raiser's Edge NXT does the job, usually
- Easy to use
- Easy to learn
- Easy to change the view or look of what you want to see
- Updates are difficult
- The lack of synch with database view
- Reporting and functionality Is a challenge
useful albeit cumbersome
- provides statistics on how many people have opened the email
- editing the email is very cumbersome. I know how to do it but if I have to teach a new person there are too many non intuitive steps
- mails don't get past the spam filter
- adds extra spaces which you have to go back and delete , checking every time
- slow
- if we send from a gmail id the message will not actually go to any recipients with gmail ids, yet their email ids will be listed under recipients. very misleading.
I haven't tried other systems so I don't actually know if there is a simpler one out there but it feels quite cumbersome.
The product that does it all!
- Research management
- Communications management
- Report management
- More streamlined reports
- Ability to create workflows easier for groups
Best CRM for non-profits, but needs improvements
- Tracking incoming revenue.
- Running financial reports.
- Recording donor interactions
- Tracking marketing efforts
- Exporting large amounts of donor information
- Recording donor attributes and communication preferences
- Steep learning curve for a new user
- Interface is not user friendly
- Queries and Exports are extremely prone to user-error
- Searching for donors by information other than name
Raiser's Edge- Would Recommend!
- Capture giving history
- Automate action items for easy tracking
- Managing relationships
- Easier way to pull notes
Best Software for Fundraising.
- Gift Processing.
- Relationships
- Alumni data.
- Event management.
Thoughts from a new RE NXT user
- Pulling lists with very specific qualifiers
- NXT view is friendly for non-technical users
- Able to create limited reports within NXT
- Too many fields end up in Attributes because there is no other good place for them
- Some attributes do not have the option to export the most recent update to that field
- Complex exports can take way too long or just crash and never finish.
External Relations Consultant RE
- Captures donor engagement
- Reports donors gifts
- Identifies donors giving and capacity
- Provides organization contact information
- Linking to other platforms such that communication can be easily prepared
- Capture contact changes in organization
- Tracking the donor gifts and recording to specific program
- Preparing a detailed report of donor gift
A fundraising CRM built for fundraisers
- the Workcenter is designed with frontline fundraisers in mind
- Donation forms have QR codes!
- Event management in NXT is better than in the database (or classic) view
- The out-of-box dashboard/reports are helpful and insightful, and push to best practice
- Several modules are still read-only, such as Volunteer Management and Memberships
- Gift Batching in RE NXT is too simplified, users need more cash management control
- Would be nice to be able to search for any kind of record, not just constituents
Raisers Edge NXT is Awesome!
- Keep track of actions on prospective donors
- Keep track of participants in events
- Easy to create unique emails to send to donors and employees
- Include county in the address section
Raiser's Edge NXT- A Review
- Track gifts by event, campaign, appeal, etc.
- Allows us to easily organize portfolios and track donors
- Is user friendly for our development officers which leads to them utilizing the platform more than before our transition to NXT
- It was a bit of a transition for our development officers - there is a lot NXT can do and getting familiar with all of those functions can take a while
- I prefer working in database view and find it easier to pull reports and make changes to records in that view
- Confusion over the purpose of the list function has tripped us up and we tend to use query and export in database view instead
Leaves a lot to be desired. Not user friendly or intuitive! Huge time vampire for small organizations.
- Tracking various donations though funds, appeals and campaigns.
- Automating pledges is not user-friendly - you have to manually run reports and apply donations to pledge payments.
- You still have to use the 1990s-looking backend of the software when using Raiser's Edge NXT.
- Creating and saving letters from the database is not user friendly.
Blackbaud Raiser's Edge NXT at your fingertips!
- Store all the donor information.
- Easy log in.
- Clear.
- Stop making changes to the password.
- Remove the security text message.
- Make it faster.
Cautiously optimistic
- Tracks history of gifts and makes it easy to see giving over time, also good at organizing and accessing complete constituent information around contact information, displaying gifts with date and designations, restrictions etc..
- NXT provides easy access to analytics and reports to share for specific dates etc. to support decision making and planning
- Display format and organization of analytical information is very intuitive and easy to navigate and helpful in developing reports for presentations.
- Wealth information to identify constituents including donors and prospects regarding their capacity to give is not readily available and should be part of the package.
- Should be able to move information back and forth from other platforms like Imodules.
- Running queries is more complicated than it should be and recommendations vary between RE support staff and website.
- Finding the right RE/NXT Courses to take is very complicated and time consuming to sift through; it’s too difficult to find a RE staff person knowledgeable to make recommendations. I feel I am on my own to find the courses I need and so delay taking class.