TrustRadius Insights
Blameless provides an all-in-one solution for incident management, offering a range of features that enhance productivity and efficiency. …
Starting at $10 per month per user
View PricingOverview
What is Blameless?
Blameless is an incident response platform that helps organizations resolve incidents more efficiently. According to the vendor, Blameless caters to companies of all sizes, from startups to enterprise-level organizations. It is widely used by Site Reliability Engineers (SRE), DevOps teams, IT Operations...
Recent Reviews
Leaving a review helps other professionals like you evaluate Incident Response Platforms
Be the first one in your network to review Blameless, and make your voice heard!
Get StartedPricing
Essentials
$10
Cloud
per month per user
Enterprise
Custom
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.blameless.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month per user
Product Demos
Blameless Demo: Streamline ServiceNow Incident Ticketing Workflows
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Blameless?
Blameless is an incident response platform that helps organizations resolve incidents more efficiently. According to the vendor, Blameless caters to companies of all sizes, from startups to enterprise-level organizations. It is widely used by Site Reliability Engineers (SRE), DevOps teams, IT Operations teams, Incident Managers, and Engineering teams across various industries.
Key Features
Resolve Incidents Faster: Blameless automates incident response processes, assigns tasks to the appropriate personnel, provides guidance to responders, and captures real-time event data, enabling teams to address incidents more efficiently.
Reduce Cognitive Load: Blameless manages checklists, runbooks, and configurations for each incident, reducing the cognitive load on responders. It eliminates the need for context switching between logistics and incident resolution, allowing teams to focus on resolving the issue at hand. The events timeline automatically synchronizes with communication tool commands, facilitating seamless collaboration and minimizing the risk of miscommunication.
Access Real-Time Data: Blameless integrates with observability and monitoring tools to surface relevant data during incidents. Teams can easily access performance analytics, error logs, infrastructure data, and customer impact details from their existing tools. The platform also allows users to attach labels, text notes, and images to incidents, providing additional context for investigation and analysis. Relevant data can be saved for retrospectives, enabling teams to learn from past incidents and improve their incident response processes.
Coordinate Incident Management: Blameless seamlessly integrates with popular tools like Slack, MS Teams, PagerDuty, Statuspage, and JIRA. Simple commands and emoji reactions in the communication tool trigger automatic incident updates in Blameless. Acting as an intermediary assistant, the platform facilitates incident management coordination, ensuring effective communication and collaboration across different tools and teams.
Blameless Features
Incident Response Platforms Features
- Supported: Company-wide Incident Reporting
- Supported: Centralized Dashboard
- Supported: Live Response for Rapid Remediation
Additional Features
- Supported: Incident Response Orchestration - In the moment guidance for incident responders delivered in Slack or MSTeams to help onboard new team members and keep incident response moving forward
- Supported: Incident Retrospectives - Fully customizable templates. Allows SREs to standardized incident learning for their team and responders to collaborate on retrospectives in real time.
- Supported: Incident reporting & Analytics - Customizable dashboards used to facilitate pattern identification and highlight outliers that need attention.
- Supported: SLO Manager - Map an SLO to a single backend service or relate it to a distinct way users interact with an offering. Define a service level indicator (SLI) by attaching it to a specific behavior such as clicking on a particular button or running a query. Track and manage SLO progress over time.
Blameless Screenshots
Blameless Videos
Blameless Demo: Streamline ServiceNow Incident Ticketing Workflows
How to: Reliability Insights Overview in Blameless
Blameless Reliability Insights: Our Out-of-the-Box Reports
Blameless Walkthrough: Starting an incident, assigning roles, and updating task checklists via Slack
Blameless Integrations
Blameless Competitors
Blameless Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Blameless offers a reliability engineering platform that includes AI-driven incident resolution, blameless retrospectives, SLOs/Error Budgets, and reliability insights reports and dashboards, to enable businesses to optimize reliability and innovation.
Blameless starts at $10.
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Blameless provides an all-in-one solution for incident management, offering a range of features that enhance productivity and efficiency. Users can easily create, monitor, and track incidents, allowing for seamless collaboration and resolution. The tool automatically creates incident channels and adds relevant people to them, reducing the need to check multiple tools for context. This streamlines the incident response process and improves communication between teams.
Blameless helps manage and track customer incidents, ensuring timely resolution and improving overall customer satisfaction. It also serves as a common platform for all teams to view incidents, promoting transparency, traceability, and alignment across the organization. The tool assists in managing incidents beyond bugs, enabling users to assign different roles and handle various types of issues.
One of the standout features of Blameless is its integration with Slack, which enhances communication and collaboration. Automatic incident summarization provides quick updates on ongoing incidents, while easy traceability across multiple incidents ensures that relevant information is readily accessible.
The tool also emphasizes root cause analysis by facilitating post-mortems and capturing action items and learnings. With Blameless, users can track events within an incident without constant communication, reducing the time it takes to resolve issues.
Overall, Blameless offers a comprehensive solution for incident management that improves visibility, response time, and problem-solving. It streamlines workflows, enhances collaboration across teams, and promotes a culture of continuous improvement in handling incidents.
Comprehensive Incident Management: Many users have found Blameless to be a comprehensive tool for incident management, allowing them to easily filter incidents based on severity, team, and dates. This feature has been praised by multiple reviewers for its ability to provide a holistic view of incidents and streamline the incident resolution process.
Seamless Integration with Slack: The integration between Blameless and Slack has received positive feedback from users. They appreciate how this integration allows for easy incident opening, automatic inclusion of appropriate parties, and organization of the path to resolution in collaborative channels. Multiple reviewers have mentioned that this integration enhances communication and coordination during incidents.
Automated Postmortems and Follow-up Actions: Users have highlighted the time-saving benefits of Blameless's automated postmortem generation and follow-up action creation. By automatically generating the shell of postmortems and streamlining retrospective conversations, Blameless helps teams align on action items more efficiently. Several reviewers have specifically mentioned that this feature saves them time and improves their incident analysis process.
Hidden UX Choices: Some users have encountered peculiar user experience decisions in the web interface, such as the presence of hidden edit icons on the right side of forms. These design choices have made it challenging for users to quickly locate and access options.
High Onboarding Cost: Several reviewers have mentioned that the cost associated with onboarding new users is significantly high, particularly for large corporations. As a result, they consider it financially inefficient for organizations of their scale.
Issues with Slack Integration: Users have reported encountering difficulties when attempting to change the status of incidents using the Slack bot. Additionally, they have experienced bugs and encountered problems related to integration between Blameless and Slack or Jira. This has been especially evident when trying to close or resolve incidents directly from within Slack.