Name: incident.io
Price: 19 USD
Rating: 8 (1 reviews)
Author: Pineapple Technology

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Development

Business Intelligence (BI)

Collaboration

Manufacturing Execution

Payment Facilitation

Quality Management

Enterprise

Accounting

Blockchain Payments

Merger and Acquisition

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Bot Mitigation

Cloud Storage

Container Security

Data Center Outsourcing (Canada)

Data Center Power

Data Replication

Endpoint Security

Firewall

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Mobile Data Security

Network Performance Monitoring

Network Troubleshooting

SQL Server Performance Monitoring

Scale-Out Storage

Secure Access Control

Smart Contracts

Testing Services

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Grant Management Software

IP Geolocation

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Dialer

Sales Training

Sales

Data-Centric Audit Protection (DCAP)

Security

Aviation

Emergency Notification

Fleet Maintenance

Hospital Management

Hotel Management

Retail Analytics

Revenue Cycle Management (RCM)

Shipping

Veterinary

Warranty Management

Vertical-Specific

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incident.io is an incident management platform designed to assist organizations in effectively handling incidents. It is specifically tailored for small to large businesses and is used by various professionals and industries. According to the vendor, incident.io streamlines incident management processes for IT and technology companies, software development teams, operations and infrastructure teams, customer support teams, and DevOps teams.

## Key Features

**Incident Management**: According to the vendor, incident.io provides an incident management platform that guides teams through the incident response process in a structured and organized manner. It offers automation of processes such as sending update emails and compiling post-mortems, aiming to enhance scalability and confidence in running incidents.

**Seamless Collaboration**: The vendor claims that incident.io facilitates seamless collaboration by providing a single channel in Slack for incident management. It automatically creates dedicated Slack channels for incidents, eliminating the need for additional meetings and documentation. The platform enables effective collaboration by assigning clear roles and actions, while keeping everyone informed through a live #incidents feed.

**Customizable Workflows**: incident.io allows customization of the incident management platform with custom fields and incident types, as stated by the vendor. Custom fields can be used to collect relevant data and trigger smart workflows, enabling the categorization of incidents for analysis and trend identification. The platform also supports the creation of tailored workflows and announcement rules based on severity, impacted products, and other factors.

**Workflow Automation**: According to the vendor, incident.io empowers teams to create workflows using simple building blocks, bringing consistency to incident management. It requires no coding skills and offers pre-built templates for common workflows, saving time and effort. The platform enables the automation of actions and behaviors based on specific triggers, enhancing efficiency. Customization of workflows is also possible based on severity, impacted products, and other relevant factors.

**Insights and Analysis**: The vendor claims that incident.io provides insights and analysis of incidents to identify trends and recurring pain points. It offers prebuilt dashboards and customizable data points for a comprehensive overview of incidents in the organization. By breaking down incidents by severity, impacted product, responding team, and more, the platform aims to help organizations learn from incidents and improve their resilience and response strategies.

Basic

TheHive is an open source and free cybersecurity incident response platform.

TheHive Gold Edition

TheHive Platinum Edition

TheHive Cloud Platform - Large

TheHive Cloud Platform -X Large

TheHive Cloud Platform - Custom

Essentials

Standard

Premium

AlienVault USM

incident.io

Incident Response

Pineapple Technology

Incident Response Platforms

Incident response (IR) platforms guide countermeasures against a security breach and deploy preplanned, automated threat responses

Company-wide Incident Reporting

Built-in enterprise-level ticketing system to leverage the knowledge of the entire workforce, not just the security team

Integration with Other Security Systems

Pre-built integration with other security systems like SIEM and threat intelligence

Attack Chain Visualization

Attack chain visualization to help identify root cause

Centralized Dashboard

A central dashboard provides analysts with a clear look at the most important data

Machine Learning to Prevent Incidents

Incident prevention powered by machine learning with no human intervention

Live Response for Rapid Remediation

Live remediation response allows incident responders to initiate remediation from anywhere over secure connection

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incident.io

Overview

What is incident.io?