TrustRadius
PagerDuty is an event monitoring platform from the company of the same name in San Francisco.https://dudodiprj2sv7.cloudfront.net/product-logos/Bb/Ps/AB0GN0036L3F.PNGThe De-Facto StandardWe use PagerDuty to alert engineers when our users are experiencing degraded service or service outages. It is used by the engineering and product teams. For critical issues, the teams that own the affected services are notified first. Unacknowledged alerts are escalated to other members of the engineering team.,PagerDuty has simple integrations for many of the other services we use, including AWS and New Relic. It is easy to manage on-call schedules, alert poliices and contact information. PagerDuty is reliable; we've never experienced downtime.,The interface for switching on-call shifts could be easier to use.,9,The positive impact is clear. Alerting is essential; we cannot wait to hear from our users to learn of problems. Building reliable alerting systems is not trivial. Delegating this work to PagerDuty allows engineers to focus on our product.,Amazon CloudWatch and New Relic APM,Amazon SageMaker, JIRA Software,30,10,Alerting engineers and product managers when the user experience is degraded. Alerting engineers when thresholds for maintenance are exceeded. Helping engineers and product managers understand who is on-call and who to contact.,The inclusion of product managers in our escalation policies might be somewhat unusual. Otherwise, we use PagerDuty in a narrow, predictable way.,9,It is easy to acknowledge and resolve alerts. It is easy to understand who is on-call, and when they are on-call. It is easy to integrate with many, but not all, of the products and services we use.,Some services require an API integration that is confusing to configure. One-off changes to the on-call schedule are confusing to configure. Most users don't make these changes often enough to remember how the next time they need to.,Yes,7Perfect up-time alert toolWe use PagerDuty across the whole organization to ensure that our software is running at all times. It's a critical tool for managing uptime and alerting on-call team members when our software may be experiencing issues.,Alerting on-call engineers about up-time issues for software. Managing on-call users and escalation flows. Integrate with any type of software product.,More features in the less expensive tiers, especially for small businesses.,10,Positive impact: keeping us secure from customers asking for refunds.,AsanaPagerDuty, great for production supportPagerDuty is used throughout our Technology department mainly for Production Support. PagerDuty addresses the need for reporting and notifying teams of incidents, bugs and any problems with applications. PagerDuty also allows teams to setup customized and manage these alerts via mobile app or website.,The mobile app for PagerDuty is quite useful when reporting incidents and quickly resolving cases. The website full capabilities for managing and organizing incidents and reports for developers and managers. PagerDuty has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call. PagerDuty has good features for Analytics reporting, configuration for schedules , services and escalation policies which are important to Production support.,PagerDuty lacks the ability to handle multiple environments across different teams. I would like a feature in PagerDuty where a user can deactivate or disable an alert on demand even if you're not on call. The email integration in PagerDuty a nice feature, however, there isn't much flexibility in terms of managing emails that are sent to and from PagerDuty. I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.,8,PagerDuty has had a positive ROI on the overall business because it notifies on call users ahead of time to allow them to resolve incidents before the business starts. This is critical for time-sensitive dependent businesses. PagerDuty saves time and effort for the Tech Operations support who monitors all the applications 24/7. Upon an alert, the user is notified before a Tech Operations person realizes there is a problem. PagerDuty allows on call users to quickly acknowledge, manage and resolve incidents on their mobile app.,AlertOps, OpsGenie and CloudFoundry,Crucible, CA Workload Automation, EclipsePagerDuty helps our on-call routeWe have used PagerDuty for a while to schedule and help us with an on-call route. We have several products that need 24/7 support if something happens. For instance, we have five people that support a product, and PagerDuty has the ability to coordinate this route each week, one person at a time. When we have an incident in one of our products, PagerDuty sends the incident to the person on-call for that area.,Easy to override a schedule Integration with Slack is very good Automate incident response,More info on the mobile (iOS) app, like see the entire schedule Option to view my past incidents Should be easier to search for people on-call,9,Quicker answer to incidents that can be a problem to our business Management of the schedule is fair Visibility of all incidents is good, even if you are not on-call,Atlassian Confluence, Jenkins, Gitlab, GitHub, MediumPagerDuty for an On-Call OrganizationPagerDuty is a great tool that brings the old adage of "pager duty" to the modern age. PagerDuty allows for robust escalation customization, and alerting options such as SMS, email, push notifications, API integrations with other services like HipChat and Slack. The customization or how alerts are triggered, and escalated make this a great tool for any on-call group in an organization to leverage.,PagerDuty allows for robust customization for escalation policies and time between escalation. PagerDuty allows for robust customization of how to be notified for incidents and in what interval (SMS, call, email, push notification, etc).,10,PagerDuty has reduced mean time to restoration, and has improved ROI.,,Ansible, GitHub
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PagerDuty
19 Ratings
Score 8.4 out of 101
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PagerDuty Reviews

PagerDuty
19 Ratings
Score 8.4 out of 101
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July 31, 2018

PagerDuty Review: "The De-Facto Standard"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use PagerDuty to alert engineers when our users are experiencing degraded service or service outages. It is used by the engineering and product teams. For critical issues, the teams that own the affected services are notified first. Unacknowledged alerts are escalated to other members of the engineering team.
  • PagerDuty has simple integrations for many of the other services we use, including AWS and New Relic.
  • It is easy to manage on-call schedules, alert poliices and contact information.
  • PagerDuty is reliable; we've never experienced downtime.
  • The interface for switching on-call shifts could be easier to use.
PagerDuty is commonly used in technology companies; most engineers are accustomed to it and it works well. It is suited to alerting teams when SaaS is degraded or unavailable.
Read this authenticated review
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August 08, 2018

PagerDuty Review: "Perfect up-time alert tool"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PagerDuty across the whole organization to ensure that our software is running at all times. It's a critical tool for managing uptime and alerting on-call team members when our software may be experiencing issues.
  • Alerting on-call engineers about up-time issues for software.
  • Managing on-call users and escalation flows.
  • Integrate with any type of software product.
  • More features in the less expensive tiers, especially for small businesses.
PagerDuty is crucial for software that needs to be running all times in production.
Read this authenticated review
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January 17, 2018

Review: "PagerDuty, great for production support"

Score 8 out of 10
Vetted Review
Verified User
Review Source
PagerDuty is used throughout our Technology department mainly for Production Support. PagerDuty addresses the need for reporting and notifying teams of incidents, bugs and any problems with applications. PagerDuty also allows teams to setup customized and manage these alerts via mobile app or website.
  • The mobile app for PagerDuty is quite useful when reporting incidents and quickly resolving cases.
  • The website full capabilities for managing and organizing incidents and reports for developers and managers.
  • PagerDuty has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call.
  • PagerDuty has good features for Analytics reporting, configuration for schedules , services and escalation policies which are important to Production support.
  • PagerDuty lacks the ability to handle multiple environments across different teams.
  • I would like a feature in PagerDuty where a user can deactivate or disable an alert on demand even if you're not on call.
  • The email integration in PagerDuty a nice feature, however, there isn't much flexibility in terms of managing emails that are sent to and from PagerDuty.
  • I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.
PagerDuty is great for incident tracking and alert policies for multiple teams managing and supporting multiple applications. PagerDuty is well-suited for large scale users and systems where problems occur often. PagerDuty is not necessary for smaller technology user groups. In fact, it will save you money and headache to write your own incident reporting and alert system if you don't have to manage multiple applications.
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May 09, 2018

User Review: "PagerDuty helps our on-call route"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have used PagerDuty for a while to schedule and help us with an on-call route. We have several products that need 24/7 support if something happens. For instance, we have five people that support a product, and PagerDuty has the ability to coordinate this route each week, one person at a time. When we have an incident in one of our products, PagerDuty sends the incident to the person on-call for that area.
  • Easy to override a schedule
  • Integration with Slack is very good
  • Automate incident response
  • More info on the mobile (iOS) app, like see the entire schedule
  • Option to view my past incidents
  • Should be easier to search for people on-call
PagerDuty is a powerful tool to help my company maintain a healthy on-call route because we have a lot of products and a lot of people (more than 300) and without that, in my opinion, it would be chaos. The escalation method is also a powerful option if one person could not answer in time. Everything can be improved, and in my opinion, the priority should be the mobile App (for iOS)
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July 06, 2017

User Review: "PagerDuty for an On-Call Organization"

Score 10 out of 10
Vetted Review
Verified User
Review Source
PagerDuty is a great tool that brings the old adage of "pager duty" to the modern age. PagerDuty allows for robust escalation customization, and alerting options such as SMS, email, push notifications, API integrations with other services like HipChat and Slack. The customization or how alerts are triggered, and escalated make this a great tool for any on-call group in an organization to leverage.
  • PagerDuty allows for robust customization for escalation policies and time between escalation.
  • PagerDuty allows for robust customization of how to be notified for incidents and in what interval (SMS, call, email, push notification, etc).
PagerDuty is well suited for any on-call group in an organization that needs to be alerted in automated and real time ways. It's good for teams that are spread out, or international since PagerDuty has a native app for push notifications. PagerDuty would not be suited for alerts that are not critical or requiring immediate attention. With a tool like PagerDuty it's important to make sure the alerts are valid, valuable, and actionable. Otherwise, you desensitize people to the alerts.
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Deepshikha Gandhi profile photo
November 14, 2016

Review: "PagerDuty - Reducing alert fatigue and helping us sleep"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PagerDuty extensively at Magnetic. It is our prime incident management solution for all services and environments (Production, QA, Staging). The Engineering and Operations team have been using PagerDuty widely for the last couple of years. PagerDuty helps us ensure uptime while enabling us to maintain a good work-life balance.
  • It has been particularly instrumental in setting escalation policies and on-call rotation schedules; thereby abstracting the noise from the entire team. By being able to set severity levels on incidents, we make sure team member don't get paged in the middle of the night for a non-critical issue. Recent feature additions like the ability to "Add Responders" to an incident help collaborate better as a team and contribute to business value of the company in a streamlined fashion. PagerDuty API and integrations have enabled us to use it in conjunction with monitoring tools like Zabbix and CloudWatch.
  • One of the features I would like to see is the ability to snooze a bulk of incidents. As an example, if there are 15 alerts and we want to select all of them and snooze them through the UI, that should be a feature. Currently, we would have to do it incident by incident.
PagerDuty is well suited for ensuring uptime of mission critical applications and pinging the right people at the right time.
Read Deepshikha Gandhi's full review

About PagerDuty

PagerDuty is the enterprise incident resolution service that integrates with ITOps and DevOps monitoring stacks with the goal of improving operational reliability and agility. From enriching and aggregating events to correlating them into incidents, PagerDuty streamlines the incident management process by reducing alert noise and resolution times.

PagerDuty Features

Has featureFull Stack Visibilty
Has featureFaster Incident Resolution
Has featureEvent Intelligence
Has featureResponse Orchestration

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Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

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PagerDuty Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web