PagerDuty Reviews

37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-16 of 16)

Sam Kemp profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
PagerDuty handles all our alert management for our support team. Initially we just used it to handle critical alerts for the on-call people and started super cheap by only setting up one account and on-call techs rotate through it. However we started getting to the point where that wasn't an option anymore so we put all our tech in and moved to the team plan which has saved a ton of time for us.
  • Alert Management. This is where it shines. We are just starting to get into parsing types of alerts and more advanced API drive events.
  • Integrations with hundreds of applications
  • Team Schedule automation
  • They don't have integrations with some of our key support tools but I don't think that's a problem with PagerDuty but more so the other toolsets.
  • Price. As you continue to add features the cost of the product can get rather pricey. Still worth it just have to be watched.
This is a fantastic product for an MSP where on-call rotations and alerts are critical keeping happy customers. One man shops, even though its cheap may not have be the best use of money.
Read Sam Kemp's full review
Rod Padua profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
PagerDuty is used by our engineering department. We have users around the world, and our engineers are around the world also. Support for the users could be required at any time, and our engineers can be paged to provide support. Escalations may also be required that may be needed, and we use PagerDuty for that as well.
  • As an admin, I am able to assign the person to be paged into a specific group within the department.
  • The administration is simple; adding or removing a user doesn't take 15 minutes to set up.
  • It's easy to tell what the issue is and the state of the issue with the incidents alerts and status tabs.
  • I don't have any issues with setting up users on PagerDuty.
  • I'm not a user, so I don't get assigned incidents within PagerDuty.
PagerDuty allows the person being paged to get a much clearer picture of what the problem is before answering the page. They can possibly have an answer or a fix for the problem they are being paged for. Someone else could also follow the progress of the incident without having to call.
Read Rod Padua's full review
Johann Davila profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
PagerDuty has been amazing notification support to monitor and notify who's on call. It has gotten us up and running much quicker whenever we have a system issue. Before using PagerDuty, it was the responsibility of those on-call to monitor systems to make sure things were not having issues.
  • Notifications.
  • Real-time monitoring.
  • On call users aware of systems with issues.
  • So far it's been working amazing for us and we don't have any complaints.
PagerDuty has been amazing with its notification support to monitor and notify who's on call when systems are having problems. This helps us get systems back up and running for the company to continue to do business as usual. Having the ability to have our on-call team get notified with systems are having issues (in case the main on-call person doesn't respond in a timely manner) means our back up on-call can get notified as well.
Read Johann Davila's full review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use PagerDuty for multiple teams. The software allows us to be notified of problems with our infrastructure. We use the Live Call Routing feature for after-hours support, so customers can always get a hold of a support agent if needed. We utilize PagerDuty's impressive integrations into Slack and Nagios to alert us when something goes wrong. This has improved our uptime dramatically since we first started using the product.
  • PagerDuty is very responsive when a problem is detected. We get an alert in Slack and in the PagerDuty mobile app almost immediately after the problem is detected. There's no delay.
  • The administration console/GUI on the PagerDuty website is very informative and allows for easy configuration of services.
  • Support from PagerDuty themselves has been outstanding. We had some issues first getting our Nagios instance to work with PagerDuty, but their support staff guided us through everything and got it up and going within a day.
  • While PagerDuty integrates with several different monitoring solutions, I'd like to see a deeper integration with Nagios. The solution they have now works fine, I'd just like to see more integration with the 2.
With PagerDuty, you can group all alerts for a particular event together, which makes it very nice for whoever is on-call, they are not flooded with alerts which can drive someone crazy! Also, if there's a major event, PagerDuty makes it easy to get "all hands on deck" and allows you to open a conference call and/or a Slack channel where everyone can come together to resolve the issue. If you have an after-hours support requirement, the Live Call Routing feature works particularly well.
Read this authenticated review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
PagerDuty is used by most teams in my organization. We have it hooked up with other tools like New Relic, DataDog, Splunk, and various AWS services to give us visibility into how our applications are performing. Most teams have a rotating on-call schedule, with alerts separated into low- and high-priority events. This lets us have awareness of issues without always being woken up in the middle of the night for less important issues.
  • Intuitive scheduling calendar, including fallbacks and escalation policies
  • Easy integration into existing tools
  • The mobile app, while nice, is optional
  • I don't have any complaints!
PagerDuty is especially useful when you have lots of applications and services that could go down. I could imagine it being useful even when you have a single service, but it's saved the day many times since we have so many APIs that we don't closely monitor or develop all the time.
Read this authenticated review
David Tanner profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PagerDuty to alert us to issues before or during an event. It gives us the ability to set an alert plan for each developer, and lets us rotate through devs for a given period of time. We use it by dev group, and have an integrated slack channel where we can share findings.
  • Alert escalation rules
  • Allows users to set up multiple communication channels, and rules for when to use each
  • Allows us to add the configuration into source control
  • Details for an alert could use some work
  • The slack notification doesn't always have a link to the source of the alert
  • Searching for auto resolved issues needs work in the web ui
PagerDuty is well suited for development groups that can build up useful alarms. It remains up to the admin of the triggers to put enough detail in an alert for someone on duty to be able to take action to a given alert. We use AWS CloudWatch to trigger alerts for various scenarios.
Read David Tanner's full review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
PagerDuty is used by Information Technology for system alerts and by our Safety team for emergency response using PagerDuty's live call routing feature. It has become the preferred system for routing alerts to real people within the organization. Before implementing PagerDuty, alerts were configured on each system and routed to static email lists.
  • Great scheduling capability. You can define very precise schedules for your agents and PagerDuty will condense that down into a simple on-call schedule.
  • PagerDuty will integrate with just about anything. They have a fantastic API and a huge library of integrations already built, plus the ability to use good old email.
  • The live call routing feature, while an extra add-on, is an awesome extension to PagerDuty.
  • PagerDuty doesn't handle log aggregation or really any transformations on the alerts it receives. What it gets is what it sends out.
  • The scheduling is very rich but can have a learning curve for admins.
PagerDuty excels as the last mile for your alerts, connecting the right person to the alert. When viewed in that light, I would heartily recommend it. You will likely want another system ingesting your logs/alerts and performing any necessary logic on them before sending them to PagerDuty as that is not what it is for. I have never seen PagerDuty fail to deliver an alert, fail to escalate correctly, or even have a noteworthy outage. It has, however, woken me up in the middle of the night, which I thank it for. :)
Read this authenticated review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
The IT operations department uses PagerDuty for all critical system alerts. PagerDuty is a great tool and the integrations with all of the other software we use is a must. The mobile app is simple and the advance call routing (and notification features) are also a must. PagerDuty's backend architecture is also very impressive. They take uptime very seriously.
  • Alerting and Notifications
  • Routing Rules and Escalations
  • Integrations
  • Pricey
PagerDuty is great for any Dev/Ops situation where quick notification of a problem is important. The only reason not to use it is if it is unaffordable for your business. As mentioned previously, the scheduling, escalation rules, and routing abilities are very helpful as well. Nobody wants to wake up in the middle of the night for a useless notification and PagerDuty solved for this with low priority alerts.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used as the alert mechanism for all issues pertaining to our infrastructure. Currently, it is only utilized by our platform and operations teams.
  • Makes good use of alert tones, allowing you to choose how you are alerted to a problem and deciding which alert will wake you at night.
  • The override option is a nice feature and is easy to use. It allows me to configure times when I am unable to respond to alerts and allow someone else to handle specific dates and times without revamping the entire after hours schedules.
  • Allows users to send specific events to other users if they are more capable of handling a specific problem.
  • I wish you could snooze an alert for longer than 24 hours. This is the maximum time allowed and there are outlying cases where it would be nice to choose a longer length of time.
  • It is generally not very intuitive from the mobile app to set an override. The user interface could stand a little help with the navigation panes.
I am a big fan of waking up, taking care of the problem, and being able to go back to sleep. The dark interface of the mobile app allows me to quickly see if there is a problem and determine what the issue is without having some bright, blue interface that stimulates my brain more than is needed. Overrides and reassigning an issue to another user is also very helpful and easy to use. It is also nice to see what other users are dealing with when not on call, giving the ability to reach out for assistance without being asked if needed.
I would like to be able to upload alert sounds to the app if there was not one I liked using.
Read this authenticated review
Matt Judice profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PagerDuty to manage the on-call cycle for the team. This is used in conjunction with Splunk to find errors that are creating an issue and then let the on-call person know. PagerDuty allows us to specify what error will trigger an alert as well as what time frame and who should be alerted.
  • Easy to use app interface. Allows you to see the error and determine if it can be ignore or if further investigation is needed.
  • PagerDuty alerts on SMS as well just in case the app is not open.
  • I also like that I can manage my PagerDuty cycle and errors in a web-based form from my computer.
  • It would be neat if I could get access to some other systems via PagerDuty. Like the availability to reset a server for instance from the app would be awesome.
It's great for support teams who are monitoring for specific errors or scenarios that may happen. As you might imagine it's difficult to monitor for issues when you're at home and not in the office. While PagerDuty can't fix the issues it's helpful to have it alert to the issue's presence.
Read Matt Judice's full review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use PagerDuty to alert engineers when our users are experiencing degraded service or service outages. It is used by the engineering and product teams. For critical issues, the teams that own the affected services are notified first. Unacknowledged alerts are escalated to other members of the engineering team.
  • PagerDuty has simple integrations for many of the other services we use, including AWS and New Relic.
  • It is easy to manage on-call schedules, alert poliices and contact information.
  • PagerDuty is reliable; we've never experienced downtime.
  • The interface for switching on-call shifts could be easier to use.
PagerDuty is commonly used in technology companies; most engineers are accustomed to it and it works well. It is suited to alerting teams when SaaS is degraded or unavailable.
Read this authenticated review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PagerDuty across the whole organization to ensure that our software is running at all times. It's a critical tool for managing uptime and alerting on-call team members when our software may be experiencing issues.
  • Alerting on-call engineers about up-time issues for software.
  • Managing on-call users and escalation flows.
  • Integrate with any type of software product.
  • More features in the less expensive tiers, especially for small businesses.
PagerDuty is crucial for software that needs to be running all times in production.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
PagerDuty is used throughout our Technology department mainly for Production Support. PagerDuty addresses the need for reporting and notifying teams of incidents, bugs and any problems with applications. PagerDuty also allows teams to setup customized and manage these alerts via mobile app or website.
  • The mobile app for PagerDuty is quite useful when reporting incidents and quickly resolving cases.
  • The website full capabilities for managing and organizing incidents and reports for developers and managers.
  • PagerDuty has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call.
  • PagerDuty has good features for Analytics reporting, configuration for schedules , services and escalation policies which are important to Production support.
  • PagerDuty lacks the ability to handle multiple environments across different teams.
  • I would like a feature in PagerDuty where a user can deactivate or disable an alert on demand even if you're not on call.
  • The email integration in PagerDuty a nice feature, however, there isn't much flexibility in terms of managing emails that are sent to and from PagerDuty.
  • I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.
PagerDuty is great for incident tracking and alert policies for multiple teams managing and supporting multiple applications. PagerDuty is well-suited for large scale users and systems where problems occur often. PagerDuty is not necessary for smaller technology user groups. In fact, it will save you money and headache to write your own incident reporting and alert system if you don't have to manage multiple applications.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have used PagerDuty for a while to schedule and help us with an on-call route. We have several products that need 24/7 support if something happens. For instance, we have five people that support a product, and PagerDuty has the ability to coordinate this route each week, one person at a time. When we have an incident in one of our products, PagerDuty sends the incident to the person on-call for that area.
  • Easy to override a schedule
  • Integration with Slack is very good
  • Automate incident response
  • More info on the mobile (iOS) app, like see the entire schedule
  • Option to view my past incidents
  • Should be easier to search for people on-call
PagerDuty is a powerful tool to help my company maintain a healthy on-call route because we have a lot of products and a lot of people (more than 300) and without that, in my opinion, it would be chaos. The escalation method is also a powerful option if one person could not answer in time. Everything can be improved, and in my opinion, the priority should be the mobile App (for iOS)
Read this authenticated review
Deepshikha Gandhi profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PagerDuty extensively at Magnetic. It is our prime incident management solution for all services and environments (Production, QA, Staging). The Engineering and Operations team have been using PagerDuty widely for the last couple of years. PagerDuty helps us ensure uptime while enabling us to maintain a good work-life balance.
  • It has been particularly instrumental in setting escalation policies and on-call rotation schedules; thereby abstracting the noise from the entire team. By being able to set severity levels on incidents, we make sure team member don't get paged in the middle of the night for a non-critical issue. Recent feature additions like the ability to "Add Responders" to an incident help collaborate better as a team and contribute to business value of the company in a streamlined fashion. PagerDuty API and integrations have enabled us to use it in conjunction with monitoring tools like Zabbix and CloudWatch.
  • One of the features I would like to see is the ability to snooze a bulk of incidents. As an example, if there are 15 alerts and we want to select all of them and snooze them through the UI, that should be a feature. Currently, we would have to do it incident by incident.
PagerDuty is well suited for ensuring uptime of mission critical applications and pinging the right people at the right time.
Read Deepshikha Gandhi's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
PagerDuty is a great tool that brings the old adage of "pager duty" to the modern age. PagerDuty allows for robust escalation customization, and alerting options such as SMS, email, push notifications, API integrations with other services like HipChat and Slack. The customization or how alerts are triggered, and escalated make this a great tool for any on-call group in an organization to leverage.
  • PagerDuty allows for robust customization for escalation policies and time between escalation.
  • PagerDuty allows for robust customization of how to be notified for incidents and in what interval (SMS, call, email, push notification, etc).
PagerDuty is well suited for any on-call group in an organization that needs to be alerted in automated and real time ways. It's good for teams that are spread out, or international since PagerDuty has a native app for push notifications. PagerDuty would not be suited for alerts that are not critical or requiring immediate attention. With a tool like PagerDuty it's important to make sure the alerts are valid, valuable, and actionable. Otherwise, you desensitize people to the alerts.
Read this authenticated review

About PagerDuty

PagerDuty is the enterprise incident resolution service that integrates with ITOps and DevOps monitoring stacks with the goal of improving operational reliability and agility. From enriching and aggregating events to correlating them into incidents, PagerDuty streamlines the incident management process by reducing alert noise and resolution times.
Categories:  IT Alert Management

PagerDuty Features

Has featureFull Stack Visibilty
Has featureFaster Incident Resolution
Has featureEvent Intelligence
Has featureResponse Orchestration

PagerDuty Integrations

PagerDuty Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

PagerDuty Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

PagerDuty Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web