Overview
What is Box?
Box is an online cloud content management solution that caters to individual users as well as businesses.
One of the best Document Delivery System or document management tool available in market
Secure Storage and Easy File Management
BOX review
Box is simple, and useful!
Great all-around cloud storage
All of my main work files are stored in Box, so …
If you need to share and collaborate on files, Box is a great choice!
Box - Just as great as its competitors!
Pricey
Frictionless file storage experience
Box helps getting design layouts approval from team
As far as I am concerned, Box is King.
BOX one of best storage applications
Essential to continuous work productivity
Box helps manage file sharing with teammates
A Great Tool for secure Cloud Data Storing for Organizations.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Document management (21)8.686%
- File sync, storage & archiving (22)8.282%
- Security, risk management & information governance (23)7.878%
- Content search & retrieval (21)7.474%
Reviewer Pros & Cons
Pricing
Business Starter
$5
Business
$15
Business Plus
$25
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $5 Per Month (Paid Annually) per user (minimum of 3 users)
Features
Enterprise Content Management
Features related to managing business content and transactional content for enterprises.
- 7.5Content capture & imaging(19) Ratings
The system supports the digitization of content.
- 8.2File sync, storage & archiving(22) Ratings
Storage system for long-term preservation & retention of content in an organized fashion; foundational to the ECM.
- 8.6Document management(21) Ratings
Beyond capture, the ECM supports sharing, distributing, printing, faxing, etc.
- 8.1Records management(17) Ratings
Secure, policy-controlled and compliant storage, retrieval and production of records, transactional or otherwise.
- 7.4Content search & retrieval(21) Ratings
Helps users find the content they are looking for. Various methods for assistance include filters, tags, metadata, and the like.
- 8Enterprise content collaboration(20) Ratings
ECM support file and content sharing within the enterprise, or integrate with preferred collaboration software or modules. May also be referred to as social intranet.
- 7Content publishing & creation(14) Ratings
Supports the publishing of content to web pages or other avenues leading out of the enterprise.
- 7.8Security, risk management & information governance(23) Ratings
Security controls with rules, policies, and permissions defining and delimiting access to content and records. This is a core feature, and a necessity for enterprises.
- 7.5Contract lifecycle management(10) Ratings
ECM tools optimize business transactional processes where they can improve or automate the contract lifecycle (e.g. Invoice Management, Proposals, etc.). This component is similar to the features provided by advanced contract management software.
- 8.1Automated workflows(12) Ratings
Automated workflows include contract management, invoice processing, etc.
- 8.1Artificial intelligence(10) Ratings
Artificial intelligence and natural language processing help automate document classification
- 7.9Mobile support(21) Ratings
Repository access from mobile devices
- 8Integration(21) Ratings
Integration with 3rd-party systems like ERP, SCM, or CRM
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Box?
Box Features
Enterprise Content Management Features
- Supported: Content capture & imaging
- Supported: File sync, storage & archiving
- Supported: Document management
- Supported: Records management
- Supported: Content search & retrieval
- Supported: Enterprise content collaboration
- Supported: Content publishing & creation
- Supported: Security, risk management & information governance
- Supported: Contract lifecycle management
- Supported: Automated workflows
- Supported: Artificial intelligence
- Supported: Mobile support
- Supported: Integration
Additional Features
- Supported: Secure e-signatures
- Supported: Unlimited e-signatures
Box Screenshots
Box Videos
Box Integrations
Box Competitors
Box Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | All |
Supported Languages | Bengali (India), Chinese (Traditional), Chinese (Simplified), Danish, Dutch, English (US), English (UK), English (Australia), English (Canada), Finnish, French (France), French (Canada), German (Germany), Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Russian, Spanish (Latin America), Spanish (Spain), Swedish, Turkish |
Box Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(719)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Box is a widely used platform that offers file syncing, storage, and collaboration capabilities to various organizations. Users across different departments rely on Box on a daily or weekly basis to securely share and organize files. The platform has gained popularity for its reliable performance and robust security features, allowing users to confidently share sensitive information across departments.
One of the key use cases of Box is as an alternative to Google Drive, offering a secure way for students to share assignments and lectures. Additionally, Box provides deep integration with both Mac and Windows OS, making it a collaborative tool for sharing documents within an enterprise. Users appreciate the platform's security protection and great admin tools for collaboration management. They find it easy to share large data among multiple people, making it ideal for universities, associations, and enterprises to share documents and media on the cloud.
Furthermore, Box serves as a central storage and sharing platform for documents and collateral across multiple teams and divisions within an organization. Its ability to maintain the privacy of confidential data makes it essential for research organizations. Box is also widely used in internal and external projects to enhance collaboration through easy-to-use, intuitive, and quick file sharing capabilities. It acts as a repository for legal and financial documentation, providing security and meeting organizational needs.
Not only does Box offer secure cloud storage options, but it also serves as a backup solution by automatically syncing important files across devices. It is integrated with other software systems to enhance workflow efficiency and enable quick file attachments to transactions. Users value Box for its reliability and ease of use, particularly for businesses of all sizes that require convenient and centralized storage solutions.
Many users appreciate the ability to invite collaborators from outside their organization, providing convenient and secure file sharing options. Moreover, Box is highly valued for its granular access control feature, allowing users to provide specific individuals or teams with access to certain folders or files.
With advanced features for co-editing documents, enabling electronic signatures, and providing classification options, Box is recognized as one of the top cloud management software options in the market. Its collaboration capabilities make it easy for individuals and teams both inside and outside organizations to work together and share files effectively.
Box has found significant use in various scenarios. It is employed for managing files between clients and receiving design files for projects, facilitating seamless collaboration between teams, customers, partners, and vendors. Additionally, Box plays a crucial role in protecting sensitive files with advanced security controls and intelligent threat detection.
Users find Box to be a time-saving tool that allows them to focus on what matters most. They rely on Box for collaboration, which makes it easy for individuals and teams both inside and outside organizations to do their best work.
Box has solved the problem of batch file creation and curation by providing users with easy access and viewing of files without the need for user accounts or logins. It has also successfully resolved device storage issues, offering the ability to lock and secure files. Moreover, Box has been implemented for Robotic Process Automation projects, allowing users to securely process files from any domain within their network.
The platform has effectively addressed the challenge of sharing files internally and externally. Users have been able to store and share files across wide teams, especially during remote work situations. Box has also been used to store contractual information, integrating with tools like DocuSign and Conga to ensure secure storage and access.
Additionally, Box has been utilized for sharing relevant information among global sales, business development, marketing, resellers/distributors, overcoming difficulties caused by firewalls and credentialing. It serves as a sales portal for distributing sales and marketing collateral to internal sales teams and third-party brokers, facilitating collaboration and direct sharing with customers.
Multiple departments and teams rely on Box as a central repository for storing and collaborating on content, replacing SharePoint or internal shared network storage gradually. It is also a go-to solution for secure file sharing between various groups within a company and with outside firms and customers to ensure compliance with HIPAA requirements and privacy regulations.
Box finds application in many specific use cases. For instance, a Project Management Office relies on it to provide project management templates and support documents that enable easy access for remote team members. Similarly, it is frequently used by hiring teams to upload candidate documents, providing a centralized location for easy access.
Universities make extensive use of Box as it provides students and faculty with a cloud storage solution for storing and sharing files securely. Additionally, virtual organizations rely on it to securely share files among co-workers and clients, with accessibility from all devices and systems.
Overall, Box is a versatile and reliable tool used across various industries and departments for file storage, sharing, collaboration, and securing sensitive information. It facilitates seamless workflows, enhances productivity, and ensures data privacy and security.
User-Friendly Interface: Users have praised Box for its user-friendly interface, with some reviewers stating that there is no learning curve involved in using the platform. Many users find the user interface to be clean and intuitive, making it easy to navigate and perform tasks efficiently.
Efficient Organization: Box offers excellent organization features according to users, allowing them to easily create folders and upload files. The ability to create folders and sub-folders enables efficient organization of large amounts of information. Users appreciate the structured and intuitive way Box helps keep their files organized.
Seamless Integration with Third-Party Apps: Users appreciate the seamless integration of Box with third-party business applications. This feature simplifies their workflow and enables seamless collaboration with external parties. The sync feature particularly saves users time and effort by automatically syncing their design files locally on their computer while also backing them up on Box.
Many users have found the user interface of Box to be confusing, unintuitive, and not user-friendly, which has made tasks difficult for them. They have expressed frustration with the layout and navigation of the platform.
Several users have encountered difficulties with the syncing process in Box. They have reported experiencing slow syncing, encountering issues when files sync in the background, and dealing with delays in file synchronization.
Numerous users have expressed dissatisfaction with the limited space options available for non-paid subscribers in Box. They feel restricted by the lack of storage capacity and are unable to add or sync large files due to file size limitations.
Based on user reviews, the most common recommendations for Box are:
- Users recommend trying out Box during a trial period to see if it meets their needs.
- They advise exploring the full menu of features offered with a subscription.
- Users suggest considering compatibility with institutional accounts, especially for organizations that require integration with existing systems.
Overall, reviewers find Box to be effective for staying organized, securely saving and sharing files, and collaborating with colleagues. They appreciate its user-friendly interface, security features, and suitability for various storage needs.
Attribute Ratings
- 8Likelihood to Renew12 ratings
- 10Availability5 ratings
- 9.1Performance12 ratings
- 9Usability18 ratings
- 8.5Support Rating29 ratings
- 10Online Training3 ratings
- 10In-Person Training1 rating
- 10Implementation Rating6 ratings
- 10Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
Reviews
(1-5 of 5)Box.net is great!
- Box works particularly well with graphic design projects, and having multiple proofs.
- It works well with communication, so you don't get trapped in reply all emails.
- It's great to have everything in the cloud, so that the files are cesspool at all times, versus having them on the local server at the office which is hard to access.
- Little things with cloud computing, it has its little quirks. The desktop app could be better, would love to see it more like Dropbox.
- It's never fun to pay for these kinds of things, it would be nice if Box was a little cheaper for an organization.
- It would be nice of Box [to have] it's own document editor like Google Drive, rather than having to do with proprietary Microsoft Word software.
- Boxes of the organization with communication and better sharing of content, this way we are duplicating the same working on being more efficient.
- Well there's a fixed cost free product, I would say that it's definitely worth it in efficiency time and money.
- The only confusion people have is when using Box versus email, but this is when people don't really understand how cloud computing works or file services like Box.
- Graphic design
- Proofs, file revisions
- Communication
- It's helped quite a bit with email chains in having less reply all conversations.
- It's allowed for processes in cues to be followed.
- It's been cool to see people get an understanding. I am [seeing the] shift the cloud-based file storage allows, and it's been cool to see people get on board with it.
- I love to see it used across the board organizationally, and I would think it would help things be way more efficient.
- I would love to see it eventually replace email.
- It would even be great to use it for internal documentation such as human resources and other things that are stored on the local server.
- Product Features
- Product Usability
- Product Reputation
- Implemented in-house
- The only major issue that I run into is end-users and them not understanding how to use cloud computing.
- People love their email, and they love having inbox is full of junk all day I presume, because they're not the most willing to use a new cloud computing tool.
- Online training
- In-person training
- Self-taught
- The commenting functions are very good.
- Revisioning functionality is very easy to use.
- The UI is awesome.
- Honestly, it's very easy to use.
- if there is one thing that could be a little better, would be the desktop app, but I still think it's pretty easy to use. Just in comparison to Dropbox, it's not as easy to use.
- I've used it with Microsoft Word documents and it's worked well.
- No I don't think so.
- File import/export
- They're always making the product a little better, and I've been happy with all of those changes.
- I'm not really expecting anything in the future, I imagine they will just make the product better.
Great product with some usability issues.
- Really a great product. Some minor usability issues.
- I am the main bottleneck in the contract cycle. When I am out of the office, contract signature is delayed until I get back. But with Box, I can access critical contract documents from anywhere and sign them immediately.
- Integration with SFDC also increases efficiency. Now everything gets stored automatically in SFDC which gives the whole company a single place to see deal flow, etc. This is extremely efficient and obviates the need to have people constantly updating data manually.
- We have also used it for things we had not envisaged, like setting up a temporary folder shared with our lawyers during a Series B funding round. The ability to securely share documents instantly made this particular process very smooth and shortened the normal time required to complete the process.
- Software is used as a cloud-based file sharing and storage service so that we do not have to put any critical documents on the network or on individual hard drives. As all critical company documents (including contracts, etc) are shared in the cloud, employees can work collaboratively wherever they are and even if they lose their laptops (no VPN required / no critical docs stored locally)
- Implemented in-house
- Self-taught
- Integrated with SFDC
- It provides for decent auditing to accommodate compliance.
- User interface is reasonably straightforward.
- Heavily used by other companies, so low learning curve for external collaborators.
- Tech support is terrible. The main issue was that the support team does not know the product very well. They are unable to help with either technical issues (the sync isn't working) or with "how-to" questions on the best ways to do certain tasks. As an example, we had persistent problems with the Sync App and Support just kept telling us to un-install and re-install, which dod not resolve the problem. After months of escalation, we finally got to talk to a developer who figured out that the problems was a proxy problem. We were not even using a proxy, but just needed to to change the IE setting to "no proxy" instead of "automatic". As soon as we did this, the problem was completely solved. But it took us months to get to the right person.
- In addition, there was a bad handoff between the sales person and our account manager. Basically, the sales person told us that the product could do certain things with workarounds, but the account manager was not aware of what had been promised and had to spend a long time researching our use case and finding a solution.
- Box Sync app has had many bugs and, as described above, is not well supported by tech support.
- Box.com does not support Document discovery well. It has no export or hold capability. The issue here is that legal counsel sometimes requires documents resulting from a specific search across Box to be sent to them as part of the discovery process. The first issue is that there is not "hold" capability allowing us to put all discovery files in a single container which is not affected by global purge. But, even more important, there is no easy way to export files from the system to send to lawyers. We have to export each file one by one - there is no bulk export capability.
- We did not perform a ROI on Box.com. It's use augments rather than replaces current systems.
- To synchronize files between multiple machines making multiple computer use easier.
- Access files from mobile devices and annotate.
- Share files amongst internal teams making internal file shares less limiting.
- Share files with the outside world allowing for temporary deal rooms.
SugarSync
Egnyte
We chose Box primarily because it had good auditing / administration management capabilities. It allows us to to track who shared and unshared folders etc.
Dropbox: This was the main competitive product that we considered. Dropbox does not offer the auditing capabilities of Box which was a significant issue. Also, Box does not use global de-duping (storing only one version of a two files with the same name and fingerprint). This is an important issue from a security / compliance standpoint. Dropbox does use global de-dupe, so this was another reason to eliminate it.
Egnyte: Egnyte is a little different to Dropvbos and Box in that it offers both public and private storage (Box and Dropbox offer only public storage). We tested Egnyte and had a bad experience. The snyc kept crashing and support was extremely unresponsive.
SugarSync: The SugarSync product was simply not robust enough for our needs.
- Implemented in-house
- Online training
- Self-taught
- We would like to integrate Box.com with Salesforce.
Post-sales account management people have been easy to work with but unable to help when dealing with product management questions.
Reliable and easy-to-use.
- The collaborative features such as task management are great for keeping projects moving forward. The reporting capabilities are also helpful to ensure people are really reviewing the documents. These capabilities are useful in both sales and delivery.
- The desktop integration is fine - about as good as the competitors - but it would be better if the synchronization mechanism worked for any specified directory rather than just one. It is not common, but we sometimes need to transfer files (e.g. virtual machines) which are larger than 2GB so that limit gets in our way.
- We did not do a formal ROI calculation; however, since we are a distributed company, Box-like capabilities are critical to our business model. We need developers and engineers around the country and around the world collaborating so our choice was between using Box or a cheaper but less capable alternative.
- We use Box for both Sales and Delivery functions. The sales process involves sharing documents such as presentations, proposals, quotes, and engineering documents across multiple departments and sometimes with the customer. The Delivery process involves technical resources sharing development specs, code, and other documents from our corporate headquarters, the customer's location, and our delivery centers in India.
- Implemented in-house
- Online training
- Self-taught
- We use Box with Google Apps.
- In the future, we may want to integrate with Active Directory and Salesforce.com; however, we decided against that for now.
Fantastic product, competitively priced.
- It is built like a social networking interface – you can see if someone has uploaded a document and you get notifications in a Facebook like interface.
- You can see which documents have most recently been uploaded, touched, placed for commentary, and what someone is working on now. It is a very collaborative environment.
- It had really good training. My staff member with no help from IT was able to get up and running.
- We didn’t need to customize.
- They have a lot of integration widgets you can download – they are easy to use and well covered in training, easy to get started
- The interface is so intuitive.
- Nothing that I am aware of yet.
- Back-up of legal docs so can move firm if need to
- Automatic updates for activities that are occurring increases transparency between us and our law firm. It helps us keep tabs on how quickly the law firm can turn documents around, so we don’t have to pick up the phone to ask. We were having problems with the firm before on turnaround times. Box makes the firm more accountable.
- We wanted a back-up of everything stored at our law firm office that manages our state filings. We wanted the ability to move to another law firm easily if necessary.
- We are not so worried about security as all the filings are public – 90% of the docs are public information.
- We are not using to store sales contracts. It does however integrate with Salesforce.com and Echosign. I was concerned about security of those documents and would have had to evaluate with more scrutiny.
- Implemented in-house
- Online training