Overview
What is Brevo?
Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…
A good alternative for small ones
Brevo is # 1
Highly recommend Brevo
Happy with Brevo
Need to reach out to your served community? Brevo is a good choice
Implementing Brevo
Brevo is for you!
Brevo Support
ROI matters, conversion and business growth rules. Brevo's ease of use enables SMBs profitable email marketing
· Allows Email Automation's fast-paced learning
· Saves collaborators from creating HTML …
Brevo is the Right Solution for Mailing
New user of Brevo, just working it out
Brevo - a great addition to our company resources!
Gives you what you need in relation to mailing
Lovely set of feature for a cost effective CRM
TrustRadius Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Email deliverability reporting (186)8.787%
- List management (183)8.787%
- Standard reports (181)8.686%
- WYSIWYG email editor (170)8.585%
Reviewer Pros & Cons
Pricing
Free
$0
Lite
$25
Premium
$65
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
SENDINBLUE DEMO (MASS MAILING)
Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak
SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]
SendInBlue Review and Demo | SendInBlue Tutorial
Features
Email & Online Marketing
Using software to manage lists, send emails, automate email campaigns, and track results.
- 8.5WYSIWYG email editor(170) Ratings
Users can create html emails through a drag-and-drop interface, without html coding knowledge.
- 8.2Dynamic content(154) Ratings
Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).
- 8.7Ability to test dynamic content(148) Ratings
Users can test dynamic content prior to launching a campaign.
- 6Landing pages(11) Ratings
Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.
- 6.5A/B testing(10) Ratings
Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.
- 8.4Mobile optimization(168) Ratings
Users can easily optimize emails and landing pages for mobile devices.
- 8.7Email deliverability reporting(186) Ratings
The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.
- 8.7List management(183) Ratings
This involves creating, filtering, editing, merging and de-duping lists of contacts.
- 8.6Triggered drip sequences(106) Ratings
The software allows users to set up automatic / drip email campaigns triggered by certain events.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 8Dashboards(19) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 8.6Standard reports(181) Ratings
The software offers pre-built reports with metrics standard to the category.
- 6.8Custom reports(10) Ratings
Users can create custom reports.
Pre-Send Testing
This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.
- 9.2Link Tracking(121) Ratings
This allows marketers to verify that proper link tracking is set up before sending out their email campaigns.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brevo?
Brevo Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Reporting & Analytics Features
- Supported: Standard reports
Pre-Send Testing Features
- Supported: Link Tracking
Additional Features
- Supported: Marketing Automation
- Supported: SMTP (Transactional) Email
- Supported: SMS Messaging
- Supported: Responsive Email Design Tools
- Supported: Import Your Own HTML Design
- Supported: Email & Phone Customer Support
- Supported: Excellent Deliverability
- Supported: Unlimited Contacts
- Supported: Customizable Sign-up Forms
- Supported: Advanced Contacts Segmentation
- Supported: Advanced, Real-Time Reporting
- Supported: Hard Bounce & Unsubscription Management
- Supported: Pre-Schedule Campaigns
Brevo Screenshots
Brevo Video
Brevo Integrations
- WordPress
- PrestaShop
- Drupal
- Salesforce Sales Cloud
- WooCommerce
- Google Analytics
- Zapier
- Magento Commerce Cloud (formerly Magento)
- API and Documentation
Brevo Competitors
Brevo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Globally Supported |
Supported Languages | English, French, German, Italian, Portuguese, Spanish |
Brevo Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(302)Community Insights
- Recommendations
Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.
Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.
However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.
Attribute Ratings
Reviews
(1-25 of 63)A good alternative for small ones
- Emails
- reuse campaigns
- forms
- minor detail: changing name of campaign is tricky
- Statistics could be better
- We are using the free option, because the first step is not ideal for small companies. Pricing could be better.
- Support hungarian language - I know, it's not easy...
- Not sure if you have customized email footer, if you do, I just haven't find that option
Brevo Support
- Brevo has an easy , uncomplicated system to create professional looking emails
- Excellent platform
- Easy system to follow
- Great reporting system
ROI matters, conversion and business growth rules. Brevo's ease of use enables SMBs profitable email marketing
· Allows Email Automation's fast-paced learning
· Saves collaborators from creating HTML emails
· Makes data-filtering easier than most tools (audiences)
· Exceeds automation options than most tools we've used so far
· Integrates JS events, customer behavior, and specific scenarios to adapt meaningful touchpoints beyond the usual "visited XYZ URL or downloaded a specific resource". It allows combining triggers to qualify and score leads appropriately.
- Fluid and intuitive inteface in all modules, which allows to complete tasks with zero stress levels.
- Creating specific automation scenarios with multiple entry points. And it might seem trivial, but most marketing teams fail tagging MQL and SQL due to undetectable-complex customer journeys.
- Sends notifications to the same record and to more than one recipient. It may pick recipients from field values. And also CC CCO messages to comma separated email addresses.
- Get detailed reporting on mailservers reasons to bounce messages, from a modern, shareable report.
- Allows flexibility when creating chatbots according to scenarios, all easy to modify and implement, triggered by events.
- Chatbot reporting on automation stages to measure what specific options web visitors choose, and its correlation to timing and URL (section, product, or service). i.e. people tend to complain on more on Monday evenings in this URL order: 1, 2, 3.
- Notification subject including the user account that imported, erased, exported, sent... who performed the action and the timestamp of task completion.
- Dynamic SLAs for support, depending on the complexity of the ticket. If you could choose another language, or time zone with the purpose of accelerating the response, would be better. Today, a checkmark doesn't speed things up if you choose to receive support in a foreign language.
If you have 10 or 10K contacts, costs don't differ if you don't send them campaigns.
New user of Brevo, just working it out
To date, the support has been helpful whilst setting it up. It does seem to have a lot of features just need the time to explore, develop and create.
- simple templates and process
- email support is quite good, but i would prefer to just pay and have a zoom to get over the line quicker
- easy to link up fb, instagram etc... had no issues with integration
- i think it has alot of features so i feel like i am not using it as much as it should as i dont know what I CAN DO with it
- i wish there was like case studies for different industries so we can see how its applications - happy to be a sample if needed :)
- i would go to a paid subscription if i was confident about what it can do for me but i am trailing it against other options to see what is good for me
but i like that all the correspondence is linked
and you were recommended by someone i trust
Brevo review
- Forms functionalities
- Newsletter building app
- Help articles
- Still under analysis the global value added by Brevo
- Initial support
- A longer period of free testing
Brevo: A cost effective contact management solution for SMEs
The reporting data from an email send out is exceptional. The drill down detail is second to none, giving both an easy to read, quick overview and complex metrics that allow for a deep dive into the stats. In future, we may be interested in utilising additional elements available such as Conversations. Another benefit with Brevo is that you can select and pay for only those parts that are useful for your business, making it more cost effective and without being saddled with additional add ons that are of no benefit.
Interface wise, the app is easy to use with a low learning curve (particularly if you have had previous experience with, and in comparison to, other CRM or mail out systems).
In terms of cons, some functions could be labelled to make their purpose clearer and it may be better to have the option to add on other elements when selecting the different plans, so that one payment is made for all other elements you wish to use.
- Ease of Use
- Clean Interface
- Cost of Product
- Email Templates & Design
- Support
- Button labels could be more specific
- Ability to select add ons at point of sale
- Ability to personalise the Dashboard
Where it may not be appropriate would be in a scenario where a user would need a more complex product to work on project management, complex deal structures or perhaps mass marketing (although there may be an enterprise level for some of this).
Best Email Sender Nowadays
- Fast working
- Nice and attractive-looking
- The design and interface are mindblowing
- Paid service could have more customization
- The minimum paid service should be maybe 5 dollars
- The homepage may contain more menus or internal links
Free Marketing
Also allows me to see how different campaigns perform and find out which email subject or content works better. The analytics are a big plus - open rate and click rate are very important.
Unsubscribed recipients can easily be removed for a clean list.
- Trackable open rate and click rate - very accurate
- Customer support is quick and helpful
- Reasonable pricing including free plan offer
- I'd like to see Brevo have an email bounce checker - this can be offered at a cost
- The email content sent from Brevo tends to look a bit different than emails sent from usual Gmail or other mailservers. Maybe that aspect can be improved.
- Wish to see an option to remove all unsubscribers via one click, rather than visiting each contact list to remove them.
Reasonable pricing, and has an entire suite of services to help with marketing, sales and especially newsletters due to friendly interface for managing subscribers and campaigns.
I forgot to mention Brevo has its own mailserver that sends out the emails while replies can be sent directly to our original email. This way we don't have to suffer pesky restrictions from Gmail :)
Brevo is excellent but could use a few improvements
- They integrate with WordPress - again critical
- Support was a bit slow but did work to solve the problem
A snafu took place when we had to validate our account via phone and text message. However, it seemed that no matter what, the text code never came through. I immediately contacted support via email, and they answered. The problem was solved within 2 days, and tbh, it was really on our side, not Brevo's.The only thing I was not happy about was that support took 12 hours to get back to us each time. I think their support should be 24X7. However, all in all it was a good experience. We continue to use them.
Brevo Review - ISAAC
- Telephone customer support.
- Online knowledge base documentation.
- Ease of use.
- Include survey functionality in platform.
- No second item so far, as we are relatively new to the platform.
- No third item so far, as we are relatively new to the platform.
Amazing value and super customer service
- Affordable pricing
- Excellent customer service
- Multi-user access
- Business signup page could be slightly more clear
Brevo - When getting the word out matters!
Using the platform is easy and the flow of creating a newsletter feels natural.
Support is readily available when needed and the statistics given for each sent newsletter are invaluable to plan the next newsletter.
I previously used Mailchimp and moved to Brevo when Mailchimp became a paid-only platform.
I'm currently still using the free version of Brevo, but am considering upgrading it this year.
- Layout and workflow is seamless
- Valuable sent statistics that are actually usable
- Ease of designing a newsletter
- It seems that once you bought send credits, you don't get free mails anymore.
- I'm not a power user, thus not having to know what could be made better.
- I'm not a power user, thus not having to know what could be made better.
Once you know what you want so say in an e-mail - you can have that e-mail ready and sent in no time at all.
It's truly a seamless platform to use. Everyone should use Brevo!
Brevo turned out to be a satisfactory Mailchimp alternative
- Onboarding is fluid and effective
- Email composition and programming is easy
- Forms are versatile and easy to set up
- User registration within existing email lists is easy
- Brevo guides us with regards to compliance
- UX can sometimes be confusing
- Credits are billed to you but the readability is poor
- language switching is only possible from the home page
- Customer service is only available via email
- rss feed setup is a real pain in the neck
Easy comms from a great platform!
- Enables you to build consistent email templates simply whilst incorporating images and links
- Manages our contacts list effectively
- Provides great analytics to help you, for example, identify groups of recipients where sending at a different time may work better, or being able to assess what hooks recipients in best
- Provides simple access and usability from a variety of devices, any time
- Image scaling for icons alongside newsletter subjects
- Drag to fit for images in all sections of the template
Not designed to allow for subscriber management other than for use as a comms tool, so would need to duplicate contact lists with other systems
- It provides easy-to use templates, therefore one doesn't need to have design expertise to use it
- It offers 300 free emails daily and there's no limit to the number of contacts that can go into the database
- I appreciate the feature that allows me to requeue an email campaign after it has been sent to the initial 300 recipients. This feature ensures that the email is only delivered to those who have not yet received it, eliminating the concern of a recipient receiving the same email twice.
- It offers mobile and desktop previews letting me see in real time how the email will appear on the receiver's end
- It would be highly appreciated if there was an option available for daily upgrade payment, specifically designed for one-time use. Currently, the platform offers monthly and annual subscription options
- More Templates are always welcome
Bravo Brevo!
- contact management
- content design
- report and anilystic
- We have no idea yet
- Need to explore more of the app
- So far everything is great
Begin slowly, efficiently and economically with Brevo
And what a pleasure to discover that the basic option has permitted to begin slowly and very economically. Now I will turn to the Business options, I mean i need an CRM connected and the option to build landing pages to display at Google Ads. Everything since the form to had signups until the CRM are totally linked. Less headaches and more productivity. I am going forward.
- sending free 300 emails daily is great to begin when you start your business idea
- automation of all the relation between contacts/user and the platform is ok
- maybe more tutorials to understand the automatisation ?
But the dating list is growing much more quickly , around 150 new sign ups and no worries.
Everything went smoothly. No worries to create quick forms and get the first sign up.
All is correctly tracked.
A valuable asset for my online business
- Personalized communication: use of contact lists without number limit
- Detailed statistics: this helps me target better
- Transactional emails
- A "campaign" rate to send a large campaign to more than 5000 contacts a few times a year
Brevo Review
- Mailing Service
- Customer Support
- User Review
Brevo is the right choice for those starting out as it provides a cost effective solution for small business
- Great for sending emails to customers
- Great for interacting with customers and providing assistance
- Excellent for compiling contact lists for potential newsletter sendings
- Works great with Woocommerce
- Customer service is not same day. Usually 1-2 day wait
- Tutorial videos would be great to easily grasp additional features Brevo offers
Amazing Tool - Brevo
- Variety of design tools and design elements
- Detailed reports that help in taking effective decisions
- Friendly interface and very easy to navigate
- Variety of options and competitive prices
- Education material and videos for beginners
- More templates
- More languages
I maintain my contacts, Email Marketing, Email Automation, and Booking Meetings - managing my calendar and the CRM Sales Funnel, it also integrates with my email.
The product is awesome and so is the support... what more is there to say.
I was having a look at HubSpot and they charge $500 per month and I am currently paying $75 per month with Brevo.
It has been quick and easy to get up and running. My only wish is for an app so I can manage my contacts on the go.
- Meetings - syncing with my Google Calendar as well as reminders
- CRM - Sales Pipeline
- Email Automation
- API Integration
- An App pretty please
- Mobile Responsive design - its very hard to use on my phone
- Compliance with GDGVO/GDPR
- Very good usability
- Server Location in Europe
- The support could be a little faster.
- The WordPress / WooCommerce plugins could be revised.
- There is no plugin to bring product data into the system, for example to generate products in the newsletter. These have to be built manually.
Worth it
- It's very easy to use, even for the ones who have no experience on direct email campaigns.
- Their website loads very quick which make things less stress.
- Easy to track information with external tools like Google
- To create a list is very simple! But once you have deleted one theres no way to undo it. It'd be good to allow users to undo actions, or keep the deleted lists on a trash for a while
For the other hand, I do think there would be a way to go back in case you have deleted a list. This happened to me once, and their team informed there's nothing they can do.
Batidos Punch, experience one
- good templates
- easy to use
- free
- area of verification
- more types of templates
- use videos