Overview
What is Fuze?
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
TrustRadius Insights
Fuze - a one stop solution for micro management teams
If you want a phone then Fuze is not the answer
A great product
Fuze VoIP
Fuze works
Reliable with extensive capabilites
FUZE - 2 Years Later
The Fuze Experience thus far
Fuze: Effective and feature-rich VoIP
Good experience with Fuze
Read EVERY Order or MSA with a magnifying glass - Buyer Beware
Enjoying Fuze
One Cloud for all Geos
Team connected and stay informed with Fuze
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile app for iOS (94)8.080%
- Answering rules (99)7.070%
- Message alerts (93)6.464%
- Directory of employee names (107)5.656%
Reviewer Pros & Cons
Pricing
US Outbound
$0.02
Fuze Meetings
$15
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month
Product Demos
Fuze YOUnified Communications HD
New Sansa Fuze Demo
HTC Fuze Invisible Shield Application Demo (part 1)
Demo of World War 2 No 36 Mills bomb training grenade (Safe and Inert !) & genuine inert DRILL fuze!
Fuze Desktop Demo Video 4.8 Final
Demo - Liquid Nails Fuze*it All Surface
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 5.3Hosted PBX(78) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 6.2Multi-level Interactive Voice Response (IVR)(73) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 5.1User templates(60) Ratings
Create and apply batch configurations to multiple users at once
- 6.3Call reports(92) Ratings
Historical call analysis and trending metrics
- 5.6Directory of employee names(107) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 7Answering rules(99) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 6.2Call recording(89) Ratings
Automatic recording of inbound and outbound calls
- 7.1Call park(73) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.4Message alerts(93) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 7.2Video conferencing(77) Ratings
Built-in video conferencing capabilities
- 7.3Audio conferencing(90) Ratings
Audio conferencing credentials for all on the system.
Mobile apps
Apps are compatible with mobile devices.
- 8Mobile app for iOS(94) Ratings
App for iPhone and iPad
- 8.1Mobile app for Android(77) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Fuze?
Fuze Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Fuze Videos
Fuze Integrations
Fuze Competitors
- RingEX
- Mitel MiCollab
- Dialpad Ai Voice
- Slack
- 8x8 Work
- MiCloud Connect
- Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
- Microsoft Skype For Business
- Cisco
Fuze Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | Global - NA, EMEA, APAC |
Supported Languages | English, Spanish, French, German |
Fuze Downloadables
- IT leaders are accustomed to accepting the upfront risks that come with implementing new standards, processes, and technologies. Yet 76 percent of CIOs say that adoption is critical to the success of the new technology. Learn how to best serve employee needs when introducing a Unified Communication as a Service (UCaaS) solution, and how to drive widespread adoption.
- The role of today’s CIO has never been more challenging. Operational responsibilities, budget pressures, customer expectations, and the demands of the business are creating a unique landscape for the CIO to navigate. This new study of 292 CIOs sheds light on current challenges to maneuver along with key strategies and initiatives forward-looking CIOs are planning to push through in 2017.
- Effective unified communications as a service (UCaaS) promises to deliver seamless, secure, and cost-effective communications—across multiple channels, and on different devices, anywhere you need it. Learn all the basics and best practices of unified communications.
- Fuze Game Changers
Frequently Asked Questions
Fuze Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 8% |
Mid-Size Companies (51-500 employees) | 27% |
Enterprises (more than 500 employees) | 65% |
Comparisons
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Reviews and Ratings
(199)Community Insights
- Business Problems Solved
- Recommendations
Fuze is widely used as a Unified Communications platform, offering voice, video, and text collaboration for offices and mobile users. Its cloud architecture and intelligent design ensure business continuity, even in the event of a primary circuit outage. With Fuze, organizations can address the distributed nature of their workforce by providing voice, call center, instant messaging, and teleconferencing capabilities throughout the organization. Users rely on Fuze as their primary means of communication, enabling 24/7/365 connectivity among employees in corporate offices, satellite offices, and work-from-home setups. During the Covid shutdown, Fuze proved invaluable as it replaced outdated phone systems and allowed employees to take their phones home and use them seamlessly as if they were in the office. Fuze's variety of features and capabilities meet the high expectations of users who have experienced more advanced systems in the past. It serves as a single communications platform across multiple locations and divisions within an organization, meeting the diverse needs of various divisions around the globe. Whether it's for collaboration, messaging, calling or replacing traditional phone systems, Fuze offers ease and convenience while addressing critical business issues such as managing multiple phone systems, supplier accounts, invoices, and call support problems. With its streamlined unified communications experience, Fuze has helped reduce telephony and conferencing costs while simplifying internal communications infrastructure. From remote meetings to contact center solutions and sales departments' communication needs, Fuze provides a reliable platform that improves productivity and builds stronger relationships with customers. Users appreciate how it integrates seamlessly with different devices like desk phones, computers, and mobile devices, streamlining communication processes and saving valuable time.
In summary, Fuze offers a wide range of use cases including voice calling, video conferencing, instant messaging for collaboration purposes within an organization or between offices and mobile users. It solves critical business problems by providing reliable connectivity among employees regardless of their location or setup. With its variety of features and capabilities, Fuze meets the high expectations of users who have experienced more advanced systems in the past. It simplifies internal communications infrastructure, reduces costs, and improves productivity by providing a streamlined unified communications experience. From contact center solutions to sales departments' communication needs, Fuze proves to be an invaluable tool that enhances collaboration and strengthens relationships with customers.
These recommendations reflect users' positive experiences with Fuze, highlighting its effectiveness in improving collaboration across multiple platforms. Users highly recommend Fuze for its ease of use and navigation, as well as its ability to enhance web conferencing experiences, especially with the webinar function. They suggest ensuring a steady internet connection with sufficient bandwidth and comparing Fuze with other options before making a decision. Users also advise thoroughly testing the setup and considering other customers' experiences before fully committing to Fuze. Additionally, they recommend checking if Fuze can integrate with the CRM system and suggest having a backup plan for connecting with clients. Some users mention the need for improvements in contact center reporting and call quality, as well as better technical support. They also recommend working closely with Fuze for call tree preparation and phone routing. Overall, users find Fuze to be a reliable, cost-effective solution for lightweight audio/video conferencing and collaboration.
Attribute Ratings
- 7.7Likelihood to Renew20 ratings
- 8.9Availability3 ratings
- 8Performance3 ratings
- 7.1Usability12 ratings
- 7.4Support Rating88 ratings
- 9Online Training2 ratings
- 8In-Person Training2 ratings
- 8Implementation Rating111 ratings
- 8.7Configurability3 ratings
- 7.8Product Scalability3 ratings
- 8Ease of integration3 ratings
- 8Vendor pre-sale3 ratings
- 8.6Vendor post-sale3 ratings
Reviews
(1-3 of 3)If you want a phone then Fuze is not the answer
- UcaaS.
- Browser based app ability.
- Salesforce integration is horrible.
- Their support team is lackluster.
- The CSMs and account managers aren't knowledgeable about phone systems.
- Fuze is NOT a contact center system. They need to merge with somebody like Serenova.
- Hosted PBX
- 50%5.0
- Multi-level Interactive Voice Response (IVR)
- 50%5.0
- Call reports
- 40%4.0
- Answering rules
- 50%5.0
- Call recording
- 40%4.0
- Call park
- 50%5.0
- Message alerts
- 50%5.0
- Video conferencing
- 70%7.0
- Audio conferencing
- 70%7.0
- Mobile app for iOS
- 40%4.0
- Mobile app for Android
- 50%5.0
- Vonage Contact Center for Salesforce (formerly NewVoiceMedia) and Five9
- remote work
- cloud software
- SMS
- Local presence dialing
- Call routing based on Salesforce account owner
- Call routing based on Salesforce case owner
- Call Recording
- Salesforce plugin
- Price
- Allowed us to remote work during this pandemic
- Allowed for SMS so reps can reach customers in an alternative fashion
- We have multiple sites using Fuze which is nice to be consolidated
- Implemented in-house
- Lack of knowledge by Account Manager & CSM
- no training
- Phone functions like dialing, SMS, voicemail
- The admin interface is straight forward
- If you want a more robust IVR it's not here
- An agent can only be in 1 department. You can't 1 agent in multiple groups
- Reporting needs work
- Salesforce
- Salesforce
- ZenDesk
- API (e.g. SOAP or REST)
- Fuze updates itself
- Data to be fixed
- Salesforce plug in actually work
Fly High Fuze
- Fuze is really coming up with a new unified collaboration features & upgrading it to benefit to clients. Such as softphone services for both desktop, web & for the phones.
- The Fuze project team is good enough to analyze the customer's requirement & come up with a very positive deployment approach. Delivery of hardware phones & timeline is up to mark from fuze.
- Fuze support seems to be very impressive nowadays.
- Fuze could still improve on the support side. Need to engage with our Site IT teams to discuss the Fuze issues if the site is really facing. The Fuze support team needs to understand the concern about the issues. At least once in a quarter fuze need to conduct a survey on site level to improve the service quality if anything change is required from our local IT on the Fuze solution.
- Hosted PBX
- 80%8.0
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- User templates
- 80%8.0
- Call reports
- 80%8.0
- Directory of employee names
- 80%8.0
- Answering rules
- 80%8.0
- Call recording
- 80%8.0
- Message alerts
- 80%8.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 90%9.0
- User freindly
- Softphone
- Cloud PBX
- Cost model
- Teams Integration
- Price
- Product Usability
- helps in making comparison between different business units in terms of profitability and asset utilization.
- Fuze desk phones which doesn't support teams.
- Implemented in-house
- Deskphone reboot issues.
- Online training
- in-person training
- Softphone
- Cleaning fuze inventory
- outlook
- teams
- Single Signon
- We are using fuze solution in our global locations recently we benefited moving into aws.
- Nothing as such
- Handing off a call from wifi to the cellular voice/data seamlessly
- Persistent chat across all your devices
- Calling features across multiple desktops and mobile devices
- Desktop Sharing and collaboration
- Web UI needs to have the ability to make phone calls
- We did a lot of number forwarding in our old platform, with Fuze sometimes this is cumbersome
- Better support of SIP/ATA endpoints
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- User templates
- 100%10.0
- Call reports
- 100%10.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 100%10.0
- Message alerts
- 100%10.0
- Video conferencing
- 100%10.0
- Audio conferencing
- 100%10.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 100%10.0
- Can support calls be routed
- Can sales calls be received and made and routed properly
- Can our receptionists perform their job duties with little/no downtime
- We've been able to stop using other web-collab tools, such as Web-ex, Go To Meeting
- We've been able to get rid of most the telephony hardware on end-users' desks
- Users can control where calls go: their desktop, mobile phone, another phone, voicemail, etc, without having to engage IT.
- When the Web client has calling, our Linux users will have "native" access to Fuze
- Our company may even be able to run more internal meetings using Fuze
- We won't be affected by outages caused by hurricanes and natural disasters because the number will route in the cloud rather than be tied to a piece of equipment (which may be underwater) at our various locations.
- Price
- Product Features
- Positive Sales Experience with the Vendor
- Unlimited Global Long-distance included (in certain licenses)
- No phone hardware (in some cases users just use their mobile phone using wifi or cell-data)
- No more need to separately license desktop sharing software or telephone conferencing plans
- Implemented in-house
- Third-party professional services
- TIBCO professional services
- End-user adoption
- Going from a desktop phone to a "soft phone" (via a USB headset)
- Call routing changes because of the features of Fuze (some better, some worse, but just the "different" bits)
- Online training
- In-person training
- Self-taught
- Chat
- Phone calling
- Desktop Sharing
- Getting incoming voicemail (since it can be done multiple places, and even emailed and then deleted) some users do it different, so it can be hard to support unless they know what option they picked
- Desktop Sharing (sometimes a user doesn't understand how simple it is to share the desktop, or that they have to start a meeting first--Hopefully Fuze will come out with the feature that you can go from a phone call to desktop sharing in one click)
- Fuze across multiple devices: Sometimes one device will ring and another won't, this is difficult to track down.
- Exchange 365 (Outlook 365)
- Google Contacts
- Salesforce contacts
- Microsoft AD (Micro Focus Access manager emulating MFAD)
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
- More headset support
- Inviting users outside the organization to collaborate
- Enhanced GUI
- Audio notification customizations
- End-user call handling changes
- Web-audio for inbound-outbound calls