Overview
What is Gist?
Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.
TrustRadius Insights
CRM Platform - Good value as a simple solution
Seamlessly integrated chat, email, forms, popups and social media
Top-notch customer support tool with live chat & bots
Gist is a great value for money that's one of the best live chat software out there
All on one tool for any business
Gist has been a time and money saver for me and my business
Amazing and well-designed tools
Great all-in-one tool
Best all-in-one app for SaaS Support
Gist helps convert website visitors into customers
Make the switch and you'll get the Gist of it quickly
My thoughts on Gist Automation Business Sofware
A Solid Email Marketing and Live Chat Platform
A great all in one marketing communication tool
Awards
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Reviewer Pros & Cons
Video Reviews
1 video
Pricing
Professional
$29.00
Premium
$99.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Gist?
Gist Features
- Supported: Live Chat
- Supported: Email Marketing
- Supported: Marketing Automation
- Supported: Help Desk
- Supported: Knowledge Base
- Supported: Meetings
- Supported: Chat Bots
- Supported: Opt-in Forms
- Supported: Event Tracking
Gist Screenshots
Gist Video
Gist Integrations
Gist Competitors
Gist Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | All |
Supported Languages | English |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(115)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Gist is a powerful all-in-one software platform that has been highly praised by users for its versatility and convenience. Users have found Gist to be an easy-to-integrate software with WordPress, making it a popular choice for website needs. The interactive website chat feature of Gist allows users to engage potential clients quickly, leading to increased conversions. Additionally, Gist's live chat and chatbot solutions provide a unified inbox for handling inquiries through social media and lead generation, streamlining the communication process. Another valuable use case of Gist is its ability to serve as a lead segmentation tool, enabling users to interact with their brand from the website and send targeted email marketing based on specific criteria and triggers. By replacing multiple high-profile applications like Zendesk and Mailchimp, Gist has saved users both time and money. Moreover, Gist's responsive support team and regular delivery of new features have garnered positive feedback from customers. Overall, Gist offers a wide range of functionalities including live customer support, knowledge base management, email marketing automation, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, and activity tracking across applications and websites. It is favored by various businesses and organizations seeking an all-in-one solution for managing contacts, chat support, email campaigns, FAQ management, and more. By simplifying tech stacks and providing real-time data insights, Gist has proven to be a valuable tool for enhancing customer communication, support services, and marketing efforts.
Simple and Quick Setup: Users have found Gist to be simple and quick to set up, with a user-friendly UI/UX. Several reviewers have mentioned that they were able to get started with the app without any hassle or complications.
User Engagement Tracking and Email Campaign Feature: The ability to track user engagement and behavior, as well as the email campaign feature, has been appreciated by many users. Some reviewers have specifically mentioned how these features have helped them effectively reach their target audience and improve their marketing efforts.
Credit Allocation Better Value Compared to Competitor: Reviewers have noted that the credit allocation feature in Gist is seen as a better value compared to competitors like Mailchimp. This feature allows users to allocate credits for sending emails or using other functionalities, providing flexibility in managing their usage effectively.
Difficult User Interface: Some users have found the user interface of Gist to be confusing and expressed difficulty in completing tasks quickly. They feel that the design and layout could be more intuitive, making it easier for them to navigate through the software.
Lack of Documentation: One user mentioned that the lack of comprehensive documentation was a negative aspect of Gist. They felt that having more detailed guides and tutorials would greatly help users in understanding and maximizing the potential of the software.
Overwhelming Number of Features: Users have expressed feeling overwhelmed by the numerous features available in Gist. While they appreciate the versatility, they find it challenging to fully grasp and utilize all the functionalities. Some users suggest that streamlining or categorizing features could make them more accessible and manageable.
Users of Gist have made several recommendations based on their experiences with the product. Many users recommend trying out Gist as an alternative to Intercom, especially for those who find it costly. They suggest taking advantage of the free trial to see if Gist meets their company's communication needs. Gist is praised for its affordability and value proposition, offering features that are often lacking in other marketing software.
Gist is highly recommended for companies that aim to enhance their communication with customers and gather more information and knowledge. Users find Gist to be a great tool that allows them to effectively communicate with customers and automate lead capture, nurture, and sales processes. It is particularly beneficial for mobile teams that rely on live chat and email, as it offers additional features like email automation and marketing.
Many reviewers suggest considering Gist as a complete customer contact system for SaaS companies. It provides a comprehensive solution for managing users, serving as a one-spot solution for businesses. Additionally, Gist is commended for its integration capabilities, making it suitable for those looking for a suite of marketing products that work seamlessly together.
Overall, users find Gist to be an affordable and powerful tool with excellent customer support. They recommend exploring its various features and comparing it with similar tools to determine the value it brings to their business.
Attribute Ratings
Reviews
(1-25 of 93)Gist Packs a Powerful Punch!
The second is the use of their Live Chat. With its robust features as well as a mobile app to stay connected on the go, it really is a very useful feature.
- CRM
- Live Chat
- Knowledge Base
- Email Marketing
- More videos in the help section
- An iframe embed for its Live Chat (versus just the JS code) would make it more versatile in embedding in external sites.
- Seamless integration across chat, email, social media, website event tracking, and social media advertising (For the Premium plan)
- Decent chat bot and dynamic prompts
- Personalized emails based on user interactions and website events
- Free plan limits are too low.
- Chatbots should work not only for Gist's native online chat, but also for the other chat-based channels such as Facebook. (instead of having to use another software for that purpose)
- Pricing structure - Support bot should not be an add-on but a core feature.
Top-notch customer support tool with live chat & bots
- Live chat
- Bots
- Customer support
- Customization
- Integrations
- Absolutely seamless live chat functions
- Awesome dashboard which tracks visitors that use the live chat with great detail
- Their customer service is awesome, and response time is good!
- Offering white labelling for the Professional Plan
- Offer one domain/website for each seat instead of just one domain
All on one tool for any business
- Live Chat
- Email Marketing
- Helpdesk
- Chat bot
- SMTP support for Inbox
Gist has been a time and money saver for me and my business
- Chat support
- email marketing
- chat bots
- Open dialogue with users
- Chat bots to engage with them
- Email marketing to existing database
Amazing and well-designed tools
- Live Chat and Chat Center to manage
- Sales Pipelines
- Outbound Email
- Email Builder
- Form Builder
- Localizations and more UI preferences customization
- More Integrations
- AI applied
Great all-in-one tool
- Chat
- Email marketing
- Automation
- It would be handy if deleted contacts were removed quicker from the system
Best all-in-one app for SaaS Support
- Chat for user support
- Marketing e-mail
- Forms
- Translate to portuguese on all features
The only problem we are facing is that some features are not translated to Portuguese. That hold us back from using everything.
But we think there's a lot of space for improvement, and they are making the product better each day
Gist helps convert website visitors into customers
- great website chat integration.
- powerful email follow-up tool.
- Gist has a lot of powerful features. Some of them I am probably [under-utilizing]. Gist could help funnel me to better expanded feature use!
- UI/UX
- Customer Support
- Features
- Lack of Webhooks depending on plans
- Knowledgebase could be a bit more refined and polished
- Reduce the amount of Gist branding on everything
What it also provides is Marketing Automation and Emails, so it is able to handle customer support requests, as well as launch marketing campaigns based on the user data in its CRM.
My thoughts on Gist Automation Business Sofware
- You can have a knowledge base on your chat box so that if your not online. Your auto chat bot can still get information for your potential customers from there.
- You can segment your email campaigns with gist for different types of clients.
- Lots of Gist's different products can be connected to 3rd party software for further automation.
- They keep on updating their product so nothing to add here as I am currently happy with all their features.
Of course Gist wouldn't work for all industries, mainly just the ones above.
A Solid Email Marketing and Live Chat Platform
- Live chat
- Marketing automation
- Lead generation
- Love to see them expand their CRM
- Would love to see the ability to embed video chat tools like Video Ask into their chat widget
- Would love to see more interactive forms that allow for deeper segmentation
If you need a feature-rich CRM, its not quite there yet.
A great all in one marketing communication tool
- The email marketing is for our email communication.
- The marketing automation tool is very useful for campaigns.
- The live chat is for lead generation.
- It's very complex so it's takes a little time until we can use it in full glory.
- We experienced a few mail delivery issues but it's already fixed.
- However, the interface is looks good but sometimes it's hard to find a particular feature.
- I'd like to see it have multiple knowledge bases.
Great Feature-Rich Software
There are a ton of great features. I really like how I'm able to integrate directly into my website.
[Gist] takes some getting used to setting up and using the product. But that's to be expected from such a feature-rich software.
It's hard finding a single software that can do as much as Gist goes. Usually, you have to use multiple software.
- Chat Features
- Form Builders
- Email Marketing
- Simplifying steps
- Integrating More Apps
A Very Helpful Tool for Us
- Live chat
- User interaction tracking/history
- Knowledge base
- I'd like to see it have multiple knowledge bases.
- I'd like to see it have password-protected or private knowledge bases.
Get the Gist and Check Out Gist!!
The WordPress Gist plugin supports the popular form plugins like Gravity Forms, MailChimp Forms, Ninja Forms, WPForms, Contact Form 7, and more making it great for client sites.
There are a lot of ways you can customize Gist to suit your client needs along with your own marketing and growing your list of prospects.
- Easy set up with WordPress
- Built in Chatbot that makes it easy to work with prospects
- Easy creation of opt in forms to gather and grow your list
- WordPress update took some time but was update a few weeks back
- More chatbot options would be nice
- Sometime you can get lost in the options
Using the Chatbot is easy when out and about on your mobile phone to keep visitors/prospects to your website informed fast in real-time.
Complete Marketing Solution in Early Stages
- LiveChat is great, it even supports many languages, which is very handy if you're website visitors are not native English speakers.
- The CRM module offers basic information about your visitors, which helps in crafting your audience segmentation.
- It has integrated email campaigns. This wasn't extensively tested by us, but it'll be perfect for a mid-sized audience with just a few thousand subscribers.
- Email editor could use some improvements.
- Would be nice to have a more robust CRM module.
Super messeger AND email automation all-in-one!
- The messenger bot is extremely powerful, automated and usable.
- The email is FULL email marketing with tags, automations, etc.
- The support team always gets back to me within 24 hours.
- The free plan unfortunately doesn't allow for use of webhooks—have to upgrade for that.
- The interface is completely browser-based and can take a few seconds to refresh.
- There is SO much you can do, sometimes it's a bit overwhelming.
Gist Review
- Live chat
- Knowledgebase
- CRM
- Their iOS app is sometimes laggy
- Their qualification bot could be smoother
Gist allows me to work on my business instead of trying to find solutions to make my business work.
- All in one marketing platform.
- Great self help support system (Knowledge base).
- Live chat and bot functionality are top notch.
- Automation and Workflows: You can create complete automation based on user behavior such as visiting a page on your website or opening a link in an email.
- Meetings: a great system that ties in with google calendar to allow visitors to set up appointments with users.
- The email editor is surprisingly nice because it allows me to focus on creating content instead of building the email.
- Would be nice to be able to create task/to-dos for users.
- It would be perfect if it had a sales pipeline like Trello or Pipedrive.
- I have multiple domains for my business and It would be great if I could have different chat widgets I could style for each website. Currently, you get one chat widget style for all of your websites.
If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
- They listen to their community, over deliver and provide video training and a knowledge base.
- You can do fully branded pretty html emails using your company domain's email address and are super flexible with things like count time timers and Time Zone Sending of emails which is useful for open rates as I send to people outside my timezone. You can copy-paste images directly into your emails.
- Tags can be automated to alert when someone abandons a page or shopping cart.
- Automated workflows are visual and so what you can conceive of you can achieve in your email stack and flow.
- The Messenger Chat they provide for your web pages are an incredible customer service tool.
- They don't have any bad points really as they keep open-minded about development which is customer-led.
- Sometimes they have such a can-do attitude that they used to be tempted to take on more than they can realistically deliver but even this has improved in the last year.
- I have a hard time keeping up with all the latest developments but I periodically go into educating myself on the latest update.
So glad I've found Gist!
- Awesome customer service.
- Comprehensive set of tools.
- Marketing powerhouse.
- I don't have any complaints right now.
- Complete customer contact with: chat + email automation + help desk
- Easy to use and powerful email automation
- Beautiful UI that is fast and powerful
- A few niggling bugs, but support were great to help solve.
- Customer support chat.
- Email marketing campaigns.
- Bot integration that improves sales.
- Marketing tools such as Forms to increase leads.
- All SaaS companies have room for improvement and Gist is not the exception but their team is always improving. Is amazing how fast they do it.