Overview
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
Very good software
One unified solution for the support organization
GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect Overview
Long time customer
We have been extremely pleased with GoTo Connect.
We do GoTo Connect suggest you GoTo too
All For ONE
Best Software for Meeting online and Screen Sharing
GOTO helps you stay connected
Smooth Collaboration
GoTo connect keeps you connected in a Flash every time !!
Great VOIP with great collaboration extras, great service, at an affordable price.
Basic but does the job
How GoTo Connect Differs From Its Competitors
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
Tangible Impacts
Product Differentiation
All in One Platform
All in One Platform
All in One Platform
All in One Platform
GoTo connect is all in one buit for SMBs.
All in One Platform
All in One Platform
All in One Platform
All in One Platform
We use other solutions where deeper functionality, for both presenters and attendees, is …
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
Tangible Impacts
Product Differentiation
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (159)8.989%
- Message alerts (161)8.484%
- Directory of employee names (152)8.484%
- Call reports (145)7.676%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Standard
Starting at $32
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.6Hosted PBX(134) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.8Multi-level Interactive Voice Response (IVR)(116) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.3User templates(119) Ratings
Create and apply batch configurations to multiple users at once
- 7.6Call reports(145) Ratings
Historical call analysis and trending metrics
- 8.4Directory of employee names(152) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.9Answering rules(159) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8Call recording(138) Ratings
Automatic recording of inbound and outbound calls
- 8.3Call park(128) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.2Call screening(134) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.4Message alerts(161) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 7.8Video conferencing(104) Ratings
Built-in video conferencing capabilities
- 8.1Audio conferencing(144) Ratings
Audio conferencing credentials for all on the system.
- 8.1Video screen sharing(90) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.3Instant messaging(84) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 7.8Mobile app for iOS(132) Ratings
App for iPhone and iPad
- 7.8Mobile app for Android(116) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(311)Attribute Ratings
Reviews
(1-25 of 192)GoToSupport still saving time and effort!
- Hosted PBX
- 90%9.0
- Multi-level Interactive Voice Response (IVR)
- 50%5.0
- User templates
- 50%5.0
- Call reports
- 50%5.0
- Directory of employee names
- 90%9.0
- Answering rules
- 90%9.0
- Call recording
- 50%5.0
- Call park
- 30%3.0
- Call screening
- 50%5.0
- Message alerts
- 80%8.0
- Video conferencing
- 40%4.0
- Audio conferencing
- 50%5.0
- Video screen sharing
- 50%5.0
- Instant messaging
- 50%5.0
- Mobile app for iOS
- 60%6.0
- Mobile app for Android
- 30%3.0
Very good software
- Hosted PBX
- 80%8.0
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- User templates
- 80%8.0
- Call reports
- 80%8.0
- Directory of employee names
- 80%8.0
- Answering rules
- 90%9.0
- Call recording
- 100%10.0
- Call park
- N/AN/A
- Call screening
- N/AN/A
- Message alerts
- 80%8.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 90%9.0
- Video screen sharing
- 90%9.0
- Instant messaging
- 90%9.0
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- 90%9.0
- Hosted PBX
- 90%9.0
- Multi-level Interactive Voice Response (IVR)
- 90%9.0
- User templates
- 80%8.0
- Call reports
- 100%10.0
- Directory of employee names
- 100%10.0
- Answering rules
- 80%8.0
- Call recording
- 90%9.0
- Call park
- 80%8.0
- Call screening
- 80%8.0
- Message alerts
- 80%8.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 90%9.0
- Video screen sharing
- 90%9.0
- Instant messaging
- 80%8.0
- Mobile app for iOS
- 80%8.0
- Mobile app for Android
- 80%8.0
GoTo Connect, a beacon in the collaborative cosmos!
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- 90%9.0
- User templates
- 80%8.0
- Call reports
- 100%10.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 90%9.0
- Video conferencing
- 80%8.0
- Audio conferencing
- 100%10.0
- Video screen sharing
- 70%7.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- N/AN/A
GoTo Connect Overview
- Hosted PBX
- 70%7.0
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- Call reports
- 90%9.0
- Directory of employee names
- 80%8.0
- Call recording
- 80%8.0
- Call park
- 70%7.0
- Call screening
- 90%9.0
- Message alerts
- 80%8.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 90%9.0
- Video screen sharing
- 90%9.0
- Instant messaging
- 90%9.0
- Mobile app for iOS
- 70%7.0
- Mobile app for Android
- 70%7.0
Long time customer
- Hosted PBX
- 80%8.0
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- User templates
- N/AN/A
- Call reports
- N/AN/A
- Directory of employee names
- 40%4.0
- Answering rules
- 70%7.0
- Call recording
- N/AN/A
- Call park
- 80%8.0
- Call screening
- 70%7.0
- Message alerts
- 80%8.0
- Audio conferencing
- N/AN/A
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 90%9.0
We have been extremely pleased with GoTo Connect.
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- User templates
- 100%10.0
- Call reports
- 90%9.0
- Directory of employee names
- 90%9.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 90%9.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Video conferencing
- 100%10.0
- Audio conferencing
- 100%10.0
- Video screen sharing
- 100%10.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 100%10.0
We do GoTo Connect suggest you GoTo too
- User templates
- 100%10.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- N/AN/A
- Audio conferencing
- 100%10.0
- Video screen sharing
- 100%10.0
- Instant messaging
- 100%10.0
All For ONE
- Hosted PBX
- 90%9.0
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- User templates
- 90%9.0
- Call reports
- 90%9.0
- Directory of employee names
- 70%7.0
- Answering rules
- 80%8.0
- Call recording
- 90%9.0
- Call park
- 90%9.0
- Call screening
- 70%7.0
- Message alerts
- 100%10.0
- Video conferencing
- 80%8.0
- Audio conferencing
- 70%7.0
- Video screen sharing
- 70%7.0
- Instant messaging
- 90%9.0
- Mobile app for Android
- 70%7.0
Best Software for Meeting online and Screen Sharing
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- User templates
- 100%10.0
- Call reports
- 90%9.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 80%8.0
- Call park
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 90%9.0
- Video screen sharing
- 80%8.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 90%9.0
GOTO helps you stay connected
- Hosted PBX
- 90%9.0
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- User templates
- 80%8.0
- Call reports
- N/AN/A
- Directory of employee names
- 90%9.0
- Answering rules
- 90%9.0
- Call recording
- N/AN/A
- Call park
- 90%9.0
- Call screening
- 90%9.0
- Message alerts
- 90%9.0
- Video conferencing
- N/AN/A
- Audio conferencing
- 90%9.0
- Video screen sharing
- N/AN/A
- Instant messaging
- N/AN/A
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- 90%9.0
Smooth Collaboration
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- User templates
- 100%10.0
- Call reports
- 90%9.0
- Directory of employee names
- 80%8.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 80%8.0
- Call screening
- N/AN/A
- Message alerts
- 100%10.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 100%10.0
- Video screen sharing
- 100%10.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 100%10.0
GoTo connect keeps you connected in a Flash every time !!
- Hosted PBX
- 70%7.0
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- User templates
- 80%8.0
- Call reports
- 100%10.0
- Directory of employee names
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 70%7.0
- Call park
- 40%4.0
- Call screening
- 80%8.0
- Message alerts
- 100%10.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 100%10.0
- Video screen sharing
- 80%8.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 90%9.0
- Multi-level Interactive Voice Response (IVR)
- 60%6.0
- User templates
- N/AN/A
- Call reports
- 80%8.0
- Directory of employee names
- 80%8.0
- Answering rules
- 90%9.0
- Call recording
- 90%9.0
- Call park
- 80%8.0
- Call screening
- 70%7.0
- Message alerts
- 70%7.0
- Video conferencing
- 70%7.0
- Audio conferencing
- 90%9.0
- Video screen sharing
- 80%8.0
- Instant messaging
- 80%8.0
- Mobile app for iOS
- 70%7.0
- Mobile app for Android
- 70%7.0
Basic but does the job
- Hosted PBX
- 70%7.0
- Multi-level Interactive Voice Response (IVR)
- 70%7.0
- User templates
- 80%8.0
- Call reports
- 70%7.0
- Directory of employee names
- 80%8.0
- Answering rules
- 70%7.0
- Call recording
- 80%8.0
- Call park
- 60%6.0
- Call screening
- 80%8.0
- Message alerts
- 70%7.0
- Video conferencing
- 80%8.0
- Audio conferencing
- 70%7.0
- Video screen sharing
- 90%9.0
- Instant messaging
- 70%7.0
- Mobile app for iOS
- 80%8.0
- Mobile app for Android
- N/AN/A
From Meh to Marvelous: My honest review of GoTo Connect.
- Hosted PBX
- 90%9.0
- Multi-level Interactive Voice Response (IVR)
- 90%9.0
- User templates
- 80%8.0
- Call reports
- 70%7.0
- Directory of employee names
- 90%9.0
- Answering rules
- 90%9.0
- Call recording
- 90%9.0
- Call park
- 90%9.0
- Call screening
- 90%9.0
- Message alerts
- 90%9.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 90%9.0
- Video screen sharing
- 80%8.0
- Instant messaging
- 90%9.0
- Mobile app for iOS
- 70%7.0
- Mobile app for Android
- 70%7.0
User friendly VoIP
- Hosted PBX
- 90%9.0
- Multi-level Interactive Voice Response (IVR)
- 90%9.0
- User templates
- 90%9.0
- Call reports
- 90%9.0
- Directory of employee names
- 90%9.0
- Answering rules
- 90%9.0
- Call recording
- 90%9.0
- Call park
- 90%9.0
- Call screening
- 80%8.0
- Message alerts
- 80%8.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 90%9.0
- Video screen sharing
- 90%9.0
- Instant messaging
- 90%9.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 90%9.0
GoTo Connect - A Great Product for the Price
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- User templates
- N/AN/A
- Call reports
- 70%7.0
- Directory of employee names
- N/AN/A
- Answering rules
- 80%8.0
- Call recording
- 70%7.0
- Call park
- N/AN/A
- Call screening
- 50%5.0
- Message alerts
- N/AN/A
- Video conferencing
- 70%7.0
- Audio conferencing
- 70%7.0
- Video screen sharing
- 70%7.0
- Instant messaging
- N/AN/A
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- N/AN/A
GoTo Connect offers basic services for smaller users
- Hosted PBX
- 70%7.0
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- User templates
- N/AN/A
- Call reports
- N/AN/A
- Directory of employee names
- 80%8.0
- Answering rules
- 80%8.0
- Call recording
- N/AN/A
- Call park
- N/AN/A
- Call screening
- N/AN/A
- Message alerts
- N/AN/A
- Video conferencing
- 50%5.0
- Audio conferencing
- 50%5.0
- Video screen sharing
- N/AN/A
- Instant messaging
- N/AN/A
- Mobile app for iOS
- 30%3.0
- Mobile app for Android
- 30%3.0
Seamlessly Integrate Instant Messaging, Video Conference Calls, and Daily Management in a Unified Platform
- Hosted PBX
- 90%9.0
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- User templates
- 50%5.0
- Call reports
- 80%8.0
- Directory of employee names
- 90%9.0
- Answering rules
- 80%8.0
- Call recording
- 90%9.0
- Call park
- 70%7.0
- Call screening
- 80%8.0
- Message alerts
- 100%10.0
- Video conferencing
- 80%8.0
- Audio conferencing
- 100%10.0
- Video screen sharing
- 90%9.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 60%6.0
- Mobile app for Android
- 90%9.0
Great services, Make your business more productive
- Answering rules
- 80%8.0
- Call recording
- 80%8.0
- Call park
- 80%8.0
- Call screening
- 80%8.0
- Message alerts
- 100%10.0
- Video conferencing
- 100%10.0
- Audio conferencing
- 100%10.0
- Video screen sharing
- 100%10.0
- Instant messaging
- 90%9.0
- Mobile app for iOS
- 100%10.0
- Mobile app for Android
- 100%10.0
GoTo is the GoTo.
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- User templates
- 80%8.0
- Call reports
- 80%8.0
- Directory of employee names
- 80%8.0
- Answering rules
- 80%8.0
- Call recording
- 80%8.0
- Call park
- 80%8.0
- Call screening
- 80%8.0
- Message alerts
- 80%8.0
- Video conferencing
- 80%8.0
- Audio conferencing
- 90%9.0
- Video screen sharing
- 80%8.0
- Instant messaging
- 80%8.0
- Mobile app for iOS
- 80%8.0
- Hosted PBX
- 70%7.0
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- User templates
- 80%8.0
- Call reports
- 80%8.0
- Directory of employee names
- 60%6.0
- Answering rules
- 90%9.0
- Call recording
- 90%9.0
- Call park
- 90%9.0
- Call screening
- 90%9.0
- Message alerts
- 80%8.0
- Audio conferencing
- 70%7.0
- Instant messaging
- 70%7.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 60%6.0
Great user experience
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- User templates
- N/AN/A
- Call reports
- N/AN/A
- Directory of employee names
- 100%10.0
- Answering rules
- N/AN/A
- Call recording
- N/AN/A
- Call park
- 100%10.0
- Call screening
- N/AN/A
- Message alerts
- 100%10.0
- Video conferencing
- N/AN/A
- Audio conferencing
- N/AN/A
- Video screen sharing
- N/AN/A
- Instant messaging
- N/AN/A
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- 80%8.0
Seamless tool that is useful from proper client management
- Hosted PBX
- N/AN/A
- Multi-level Interactive Voice Response (IVR)
- N/AN/A
- User templates
- 60%6.0
- Call reports
- 80%8.0
- Directory of employee names
- 80%8.0
- Answering rules
- 90%9.0
- Call recording
- 80%8.0
- Call park
- 60%6.0
- Call screening
- 70%7.0
- Message alerts
- 60%6.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 60%6.0
- Video screen sharing
- 70%7.0
- Instant messaging
- 100%10.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- N/AN/A