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GoTo Connect

GoTo Connect

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

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Recent Reviews

Long time customer

8 out of 10
January 10, 2024
Incentivized
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous …
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All For ONE

8 out of 10
January 04, 2024
Incentivized
while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (159)
    8.9
    89%
  • Message alerts (161)
    8.4
    84%
  • Directory of employee names (152)
    8.4
    84%
  • Call reports (145)
    7.6
    76%

Reviewer Pros & Cons

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Pricing

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Basic

Starting at $27

Cloud
per month per user

Standard

Starting at $32

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $27 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.3
Avg 8.2

Call Management

Customized phone system settings

8.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.1
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

7.8
Avg 8.3
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Product Details

What is GoTo Connect?

The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.


GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.​


For over two decades, GoTo has supported companies grow their business by offering:

  • A cloud phone system with enterprise-grade features ​
  • AI-powered contact center and customer engagement tools
  • A unique visual dial plan editor, softphone functionality and advanced reporting​
  • 99.999% uptime and 24/7 customer service

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call MenuScreenshot of Dial Plan Editor

GoTo Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

GoTo Connect starts at $27.

RingEX, Nextiva, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Answering rules highest, with a score of 8.9.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(311)

Attribute Ratings

Reviews

(1-15 of 15)
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Score 5 out of 10
Vetted Review
Verified User
Incentivized
We do purchase premium support. We are a strongly phone based company and most of our people are on the phone extensively with customers. When we do need support it is usually critical to our business to get the issue fixed ASAP.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Premium was not needed at the time of use, but would need to upgrade if using today. Premium is not more expensive, but allows for many more users. Not many people would be okay with the 4 user limit of the basic version. Typically there are more people in the workplace or many more clients involved in a business so this seems to be an odd starting number to me.
Steve Muenstermann | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We didn't and normally don't press that with our clients. The solution does exactly what GoTo claims it does and without hiccups. It is a fully supported solution. If our clients have issues they go to the tutorials and quickly get answers. Then I get calls with statements like, "Wow, I didn't know this technology could be so easy". Some will even take a crack at creating a new Dial Plan. In most cases they come out fine!
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