An overall good product that meets the needs for centralized documentation for managed service providers
Our IT team uses ITGlue to track all documentation, Standard Operating Procedures (SOPs), and Passwords. They have recently added a …
Starting at $29 per month per user (5 user minimum)
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What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM…
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Pricing
Basic
$29.00
Cloud
per month per user (5 user minimum)
Select
$34.00
Cloud
per month per user (5 user minimum)
Enterprise
$39.00
Cloud
per month per user
Entry-level set up fee?
- $545 one-time feeRequired
For the latest information on pricing, visithttps://www.itglue.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per user (5 user minimum)
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
IT Glue Features
- Supported: Flexible Assets
- Supported: Password Management
- Supported: API & Documentation Automation
- Supported: Knowledge Base & SOPs
- Supported: SOC 2 Compliant
IT Glue Screenshots
IT Glue Videos
IT Glue Explainer Video
IT Efficiency with a Unified IT Management Platform
IT Glue Integrations
IT Glue Competitors
IT Glue Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, EMEA, South Africa, Australia, New Zealand |
| Supported Languages | English |
Frequently Asked Questions
IT Glue starts at $29.
Reviewers rate Usability highest, with a score of 9.
The most common users of IT Glue are from Small Businesses (1-50 employees).
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(103)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users recommend IT Glue for its ability to centralize and organize scattered information. They appreciate how the platform helps them migrate from a hodgepodge of documentation systems, bringing all their data into one place. This feature allows users to access critical information quickly, eliminating the need to search through multiple sources.
Reviewers suggest IT Glue as a valuable tool for streamlining workflows and improving productivity. With its intuitive interface and powerful search capabilities, users can easily find the information they need, reducing time spent on manual searching and increasing efficiency. Additionally, the platform's customizable templates and tagging system enable users to standardize their documentation processes, ensuring consistency across their organization.
Customers praise IT Glue for its robust security features and data protection measures. The platform offers encryption, two-factor authentication, and user access controls, giving users peace of mind when it comes to safeguarding sensitive information. This level of security is especially important for businesses that deal with confidential client data or have compliance requirements.
Overall, users recommend IT Glue for its ability to centralize scattered information, streamline workflows, improve productivity, and provide robust security features.
Attribute Ratings
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
October 06, 2022
An overall good product that meets the needs for centralized documentation for managed service providers
The documentation is much better than Passportal but the password management does not work quite as well. Overall, it's the clear leader currently.
July 09, 2022
Opened our eyes to how documentation should be
Score 6 out of 10
Vetted Review
Verified User
Confluence was really cool but would require a lot of work to reach the same feature-set IT Glue provides off the shelf.
June 15, 2021
IT Glue - Over-priced and under-whelmed
Score 1 out of 10
Vetted Review
Verified User
We used simply OneNote before IT Glue and still keep basic info in there. [I believe] it was not great for sharing outside the company but worked very well to share securely with staff. RoboForm can be used to share info to your clients, such as passwords and configuration details. We have started using Atera and find we can use that to store configuration info securely too.
April 02, 2021
IT Glue - Swell and Narly
This seemed like a cool product. You run these PowerShell scripts that you run on the client computer that updated in IT portal. It worked good at first but then it would mysteriously double the computer in IT Portal. If I don't catch it, it will triple and grow and grow. Later they offered SyncroMSP integration. This never worked. They email me bragging about this new feature. It doesn't work and they say they are working on it. That just pissed me off.
February 24, 2021
IT Glue Review
Currently, we are evaluating using Sharepoint instead of IT Glue as documents and items are searchable within the document instead of by title. We feel that by only searching by title and the type it hinders the speed at which information can be found easily.
Although it doesn't show up in the search bar here, we've also used BizDox.
While all these provide many of the same services, for us, IT Glue just works much better. We can get to the information we need from anywhere, it's well organized, and we get it quickly. But above all else, the layout of the GUI makes it much easier to find what you're looking for right away. I'm sure it's something that has been fixed, but in Confluence, the global search never worked for us. But all around, the depth and ease of searching in IT Glue makes all the difference for us.
While all these provide many of the same services, for us, IT Glue just works much better. We can get to the information we need from anywhere, it's well organized, and we get it quickly. But above all else, the layout of the GUI makes it much easier to find what you're looking for right away. I'm sure it's something that has been fixed, but in Confluence, the global search never worked for us. But all around, the depth and ease of searching in IT Glue makes all the difference for us.
November 25, 2019
Holding all of your IT world together
Before IT Glue, we were using office Word documents, spreadsheets, and OneNote for storing client documentation - it was a mess. Since moving to IT Glue all of our documentation is in one place, more organized and easily accessible. The initial input of information was long and tedious, and took a lot of time. But as we add new clients, the process is becoming easier.
October 13, 2019
IT Glue is an absolute must-have for any MSP
We tried Confluence but it had such a steep learning curve not only for the installer but for everyone involved. It didn't go very far and everyone got fed up with it quickly. I know confluence can do a ton of things but when you don't have dedicated people to implement you need something already done which is why we went with IT Glue.
October 10, 2019
IT Glue - Great Documentation Tool
IT Glue is much easier and cleaner to use than Confluence. It has a lot more functionality being able to sync across other pieces of software we use, such as ConnectWise Manage and ConnectWise Automate. Alerting to our Slack channel helps in some situations as well. A lot more functionality than Confluence.
August 27, 2019
IT Glue and you!
This is no joke, when demoed IT Glue at a convention, and then set a call for the rest of the team to look at it, and it was so intuitive and easy to access data, that we signed, without looking at other software.. Prior to ITGlue all data was in our RMM software.
April 11, 2019
IT Glue is easy to use and is a lot of fun to learn
- Spiceworks and Zoho Desk
Spiceworks is a free tool to use if you're in MSP. The community is fantastic, but it lacked in certain features. The amount of information I can put into IT Glue is leagues ahead of Spiceworks. You also have to have supplementary software to reach the wealth of information that IT Glue provides. Zoho was a very toned down help desk system and it felt like finding passwords was more of a chore. With IT Glue everything is in front of you. You have to take some time to implement it, but I highly recommend trying IT Glue. IT Glue helps us get information that our clients need fast.
February 02, 2019
IT Glue eases documentation worries
We used SharePoint for quite a while and then moved to IT Glue. Then IT Boost came out, and I wanted to like it but it was super flakey and had some security issues. Overall IT Glue has kind of a sucky sales department, but otherwise, it's a solid product that I would recommend to colleagues.
January 29, 2019
IT Glue - Strong adhesive? Or basically a bandaid?
We used Bright Gauge a long time ago. At the time, we didn't have enough process and procedure in place to truly evaluate it, so we're currently going through an evaluation of Bright Gauge again now and we'll decide what works better. I don't think we're losing IT Glue regardless, but the two may work even better together.
November 26, 2018
IT Glue - the essential MSP documentation solution
This is the only true "documentation only" product I have used, but it is the industry standard.
October 16, 2018
IT Glue - Documentation at its best
Score 9 out of 10
Vetted Review
Verified User
Couldn't choose Wikipedia but IT Glue definitely has more options for saving content. It's user friendly and is straightforward. There are several editing tools that come in handy when writing up procedural documentation and I found Wiki to be more difficult to use. You'd have to know HTML and you could use that when in IT Glue as well, but you don't have to feel like you need to be an expert to make it work. Wiki was a lot of trial and error and IT Glue is more reliable. I know I'm not going to be spending a lot of time trying to make something look nice.
April 23, 2018
Huge initial outlay leads to huge gains in productivity
SharePoint requires specialized training, Confluence isn't MSP-specific, and ITBoost is new and not yet proven. IT Glue's integration with the rest of our toolset was what sold it for us.
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
October 13, 2017
IT Glue - Excellent place to create documentation that you will have a hard time finding
ITG was created specifically for IT providers and had the integrations that we need for our PSA tool.
Confluence is an amazing platform and may end up being our next move.
Confluence is an amazing platform and may end up being our next move.
October 12, 2017
Happy but Could be Happier
BackpackIT