An overall good product that meets the needs for centralized documentation for managed service providers
Our IT team uses ITGlue to track all documentation, Standard Operating Procedures (SOPs), and Passwords. They have recently added a …
Starting at $29 per month per user (5 user minimum)
View Pricing Overview
What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM…
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Pricing
Basic
$29.00
Cloud
per month per user (5 user minimum)
Select
$34.00
Cloud
per month per user (5 user minimum)
Enterprise
$39.00
Cloud
per month per user
Entry-level set up fee?
- $545 one-time feeRequired
For the latest information on pricing, visithttps://www.itglue.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per user (5 user minimum)
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
IT Glue Features
- Supported: Flexible Assets
- Supported: Password Management
- Supported: API & Documentation Automation
- Supported: Knowledge Base & SOPs
- Supported: SOC 2 Compliant
IT Glue Screenshots
IT Glue Videos
IT Glue Explainer Video
IT Efficiency with a Unified IT Management Platform
IT Glue Integrations
IT Glue Competitors
IT Glue Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, EMEA, South Africa, Australia, New Zealand |
| Supported Languages | English |
Frequently Asked Questions
IT Glue starts at $29.
Reviewers rate Usability highest, with a score of 9.
The most common users of IT Glue are from Small Businesses (1-50 employees).
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(103)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users recommend IT Glue for its ability to centralize and organize scattered information. They appreciate how the platform helps them migrate from a hodgepodge of documentation systems, bringing all their data into one place. This feature allows users to access critical information quickly, eliminating the need to search through multiple sources.
Reviewers suggest IT Glue as a valuable tool for streamlining workflows and improving productivity. With its intuitive interface and powerful search capabilities, users can easily find the information they need, reducing time spent on manual searching and increasing efficiency. Additionally, the platform's customizable templates and tagging system enable users to standardize their documentation processes, ensuring consistency across their organization.
Customers praise IT Glue for its robust security features and data protection measures. The platform offers encryption, two-factor authentication, and user access controls, giving users peace of mind when it comes to safeguarding sensitive information. This level of security is especially important for businesses that deal with confidential client data or have compliance requirements.
Overall, users recommend IT Glue for its ability to centralize scattered information, streamline workflows, improve productivity, and provide robust security features.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
October 06, 2022
An overall good product that meets the needs for centralized documentation for managed service providers
- It hasn't changed the ROI over previous products but is more liked for documentation by our engineers.
July 09, 2022
Opened our eyes to how documentation should be
Score 6 out of 10
Vetted Review
Verified User
- Consolidated client documentation
- Reduced unnecessary questions from tier 1 techs
- Provides a clearer picture of the overall status of our clients.
April 28, 2022
IT Glue is the agile and feature rich database and resource manager your IT Office has been looking for.
- Streamlining the process --all resources in one place -- huge positive impact.
June 15, 2021
IT Glue - Over-priced and under-whelmed
Score 1 out of 10
Vetted Review
Verified User
- We regret the purchase and have received little, if any, ROI.
- [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
- Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
April 02, 2021
IT Glue - Swell and Narly
- I am better organized
- I have a pretty good documentation system
- Wish I had some better automation
February 24, 2021
IT Glue Review
- It allows our organization to point people to a central repo. Time gained for self help
- Detracts as we have to pay someone time to maintain the system
- More often than not we have to make significant formatting edits to articles to make them searchable.
February 19, 2021
The world of information, all at your fingertips.
- Ticket resolution time slashed exponentially.
- New hire training documentation at fingertips, faster training and onboarding.
- Time taken to create dataviews of assets and configurations decreased greatly.
- IT Glue has had a huge impact on our ability to find the info we need when we need it. It has also been invaluable in documenting our procedures and instituting protocols.
November 25, 2019
Holding all of your IT world together
- Engineers have been more productive as they do not need to waste time looking for the info they need. It is easily accessible to anyone that needs it.
October 13, 2019
IT Glue is an absolute must-have for any MSP
- Improved response time on incidents.
- ROI is obvious. The more data we put in for our customers the more efficient our techs get.
October 10, 2019
IT Glue - Great Documentation Tool
- Quickly find information about a customer.
- Easy to organize all of our SOP's.
- Easy to report globally across all clients.
September 24, 2019
The best documentation platform, hands down.
- This is un-measurable. Lost information literally costs us money and time. Having everything there, updated, and accurate is our ROI. As far as I am concerned, ROI was achieved the second we went live.
August 27, 2019
IT Glue and you!
- Positive: Less time taken by staff to locate information to resolve a help desk ticker.
- Positive: Simple to add new customers; which reduces staff time, to focus on billable projects
- Negative; the tables do take some time to setup
May 31, 2019
IT Glue, it is for you.
- Conformity
- Reliability
- Everything in one place
April 11, 2019
IT Glue is easy to use and is a lot of fun to learn
- Solves our client's needs in a timely manner.
- Reduces the amount of money we spend on IT software.
- Very user-friendly. Creating knowledge base articles has never been this easy.
March 11, 2019
Must have IT documentation tool
- This has made us more productive as far as finding reliable data to manage our customers.
- Its ease of use has allowed us to make passwords and configuration more secure.
- The ability to gain access to data from anywhere has saved time and removed the need to constantly remote in to the office for information.
February 02, 2019
IT Glue eases documentation worries
- Forced documentation
- I love the gamification of documentation as it tracks points for everything updated/added/etc
- Remember that software won't solve a people problem, so don't expect IT Glue to fix all of your problems.
January 29, 2019
IT Glue - Strong adhesive? Or basically a bandaid?
- It has helped us resolve issues slightly quicker.
- It has forced us to document more.
November 27, 2018
KB Management at the next level
- IT Glue has reduced the client on-boarding times
- IT Glue has allowed for faster ticket resolution times as the relevant password or Vendor information is always at hand
November 26, 2018
IT Glue - the essential MSP documentation solution
- IT Glue is a great investment. It is cost-effective and links with an existing ticketing system or RMM. You can import your existing configurations as well as servers and workstations.
- Aside from several very minor complaints, there is absolutely no reason NOT to do IT Glue.
October 16, 2018
IT Glue - Documentation at its best
Score 9 out of 10
Vetted Review
Verified User
- It's been positive to know that we have a data base where we can save important items instead of having a document on someones computer and having to ask them everytime for it.
- It's been more productive to have the passwords in one place and it's more secure.
April 23, 2018
Huge initial outlay leads to huge gains in productivity
- We've had a number of false starts on getting all of our clients' assets documented. The culture shift just has not happened yet and there is a general lack of trust in the data.
- It's nice to not have to go hunting for information about client assets anymore. We can be much more productive this way.
- Our help desk's mission is to provide quick and satisfactory support; having IT Glue to assist our techs store and access data has been fantastic.
- Having a place where we document client and setup systems/templates has been a big plus using IT Glue, and we have definitely felt value in the investment.
- One negative feedback from our techs: knowing they have referenced or even created knowledge base articles, but due to keyword search functionality lacking, they may have a hard time finding it again.
October 13, 2017
IT Glue - Excellent place to create documentation that you will have a hard time finding
- Positive - Standardized documentation process
- Negative - we often cannot find documents that would save our technicians and customers time.
October 12, 2017
Happy but Could be Happier
- Having documentation that is easy to record and find is very important to any company wanting to be efficient.