Overview
What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
MiCloud Connect Review
Mitel - I tell you it's worth it!
An essential tool for business communication.
Essential for Office Communication
A perfect phone solution, but a less than perfect conferencing solution.
ShoreTel Sky VoiP review and consideration
A Shoretel Sky review from a company that recently deployed it.
Eye on the ball...
easy to use application, sometimes a bit technical
MiCloud is a great benefit to our company
MiCloud Connect Review
ShoreTel - a great product for any SMB
ShoreTel Easy and Rock Solid
Shoretel is made for all business models, big and small!
ShoreTel review from the trenches
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Directory of employee names (27)8.383%
- Call recording (23)8.383%
Pricing
Essentials
$20.99
Premier
$26.59
Elite
$38.49
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
MiCloud Connect Client Demo
MiCloud Connect Client Demo
MiCloud Connect Demo
MiCloud Connect Demo
Mitel MiCloud Connect Business SMS
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 7.5Hosted PBX(15) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.3Multi-level Interactive Voice Response (IVR)(15) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8User templates(16) Ratings
Create and apply batch configurations to multiple users at once
- 8.6Call reports(21) Ratings
Historical call analysis and trending metrics
- 8.3Directory of employee names(27) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9Answering rules(24) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(23) Ratings
Automatic recording of inbound and outbound calls
- 8.6Call park(26) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.6Call screening(22) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.3Message alerts(23) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8Video conferencing(8) Ratings
Built-in video conferencing capabilities
- 9Audio conferencing(23) Ratings
Audio conferencing credentials for all on the system.
- 7Video screen sharing(4) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 6.7Instant messaging(5) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8Mobile app for iOS(14) Ratings
App for iPhone and iPad
- 4.5Mobile app for Android(12) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is MiCloud Connect?
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Competitors
MiCloud Connect Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(115)Community Insights
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Attribute Ratings
- 8.6Likelihood to Renew42 ratings
- 10Availability27 ratings
- 5.1Performance9 ratings
- 8Usability21 ratings
- 3.5Support Rating16 ratings
- 2Online Training12 ratings
- 6In-Person Training3 ratings
- 9.6Implementation Rating30 ratings
- 6.4Configurability3 ratings
- 7.6Product Scalability5 ratings
- 9.1Ease of integration1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
Reviews
(1-5 of 5)- Ease of deployment - we have installed 100-200 user deployments successfully in the course of a single weekend on numerous occasions.
- Ease of management - management of the system is intuitive and admin training usually takes less than 4 hours to learn the bulk of what you need to know.
- ROI - upfront system cost is almost always lower than Cisco, Avaya, Mitel. Over 5-7 years ShoreTel also provides a better ROI than hosted solutions as well.
- ShoreTel recently stopped offering their phones in silver which I believe was a mistake based on the demand in the market for phones in that color.
- There was talk of instant messaging being an included feature at some point, now it requires the purchase of the conference bridge and a Professional License which isn't usually a problem except for our small business customers who usually have budget constraints. 14.2 allows for the virtualization of the conference bridge so in a VM environment the cost of IM is now just the added Professional License.
- From a business perspective we spend very little time having to administer our system and our clients have had the same experience. This frees up time to focus on other business goals and objectives. Since most IT organizations are understaffed this is a tremendous benefit.
- From an end user perspective the phones and UC tools are easy to adopt and use and that is why companies that go with ShoreTel always get a greater ROI ( IMHO) - the investment is only worth it if the new technology is actually adopted at the user level.
- Avaya,Mitel,ESI,Cisco,RingCentral,8x8, 5 9's, InContact and NEC,Samsung,Toshiba,Iwatsu,3COM,Siemens
- Inside sales - integration with Salesforce.com CRM gives us the ability to click to dial out of Salesforce and increased the average number of calls made per day by 100%.
- Support - support calls will always find a support tech even when they are in the field.
- Outside sales - 5 call handling modes ensure that our salespeople never miss a call.
- Version 14.2 allows for native SIP so we easily added SIP trunks to our system which allowed us to use DiD's in other markets on the same trunk group (San Antonio and Orlando).
- We integrated our LifeSize Video Conferencing system with the ShoreTel system to increase use of video by our users.
- Contact Center for support. All calls, emails and chat will go into a queue so we can better support our customers and accurately keep track of requests.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Analyst Reports
- Third-party Reviews
- Implemented in-house
- Before version 14 ShoreTel didn't give enough information on server set up.
- Salesforce integration took a while and we needed to open a ticket with salesforce customer support.
- SIP trunking was impossible using our first vendor Broadvox - we canned them and went with Etherspeak and SIP trunks were up working perfectly in 30 minutes.
- Online training
- In-person training
- Self-taught
- Director - the administrative portal.
- The phones - excellent sound quality and easy to use.
- ShoreTel Communicator - the end users desk top call control
- If you are on a older version 11 or earlier and want to upgrade to the latest version 14 it can be cumbersome since Windows 2003 server is no longer supported.
- Salesforce
- Netsuite
- JD Edwards
- IBM mainframe integration
- Nortel
- Netsuite
- GE Centricity
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
- Javascript widgets
- The ability to virtualize hardware is the biggest benefit - the mobility router, N+1 redundant switch and Conference Bridge are the biggest areas you can save money by using a virtual appliance vs. buying the hardware.
- SIP trunks - we use Etherspeak with no Ingate SBC
- New 400 series phones
- More integration readily available for CRM's, ERP's and business tools.
- Hybrid cloud - the ability to have cloud users and premise users all connected in the same system.
Great Product and Support
- Great customer support from the Shoretel Sky Support Center
- The portal allows for easy administration and monitoring
- Improve communication from Account Management. Are they even working?
- Improve availability and failover. A 30-minute outage for a call center is unacceptable.
- Call center agent performance monitoring
- Agent load balancing
- Better call routing
- Guaranteed availability
Operations
IT
Legal
Production
- Enables Call Center operations
- Scalable as the business grows
- Ensures business continuity and flexibility
- Process improvement through reporting
- Vendor implemented
- Online training
ShoreTel Defines Ease of Use, Customer Service and Simplicity
- Excellent support
- Outstanding ease of use
- Low bandwidth requirements
- Reliable quality
- High quality hardware
- Not applicable
- We are saving over $900 a month now that we no longer need a T1 line or dedicated IT firm to handle our phone support
- We have been able to move to a 90% remote workforce and therefore downsize physical office space, this saves us about $4000 a month
- ShoreTel is our primary phone and communications solution
- ShoreTel allows us to drastically cut our IT and network costs
- ShoreTel provides outstanding support for all employees and incredible ease of use. This reduces our requirement for training.
- Vendor implemented
- Implemented in-house
- Online training
- Self-taught
- Salesforce
- Not at this time
Love the system, but not the reliability
- 4 digit dialing between offices.
- Easy to make adds/moves/changes
- Users can log into any phone at any office and turn it into their extension
- Quick response times from tech support
- Call Center is buggy. Sometimes users can't log into it.
- Shoretel has had multiple problems with outages
- Slow to respond to more serious problems
- More expensive than their competitors
- Slow to acknowledge problem areas
- Lower hardware costs, better customer service
- Easier to manage
- Phones work anywhere they can plug into an internet router
- Ties our different locations and remote workers together via 4-digit dialing
- Vendor implemented
- Implemented in-house
- Online training
- Self-taught
- I would like it to integrate with our ERP system, but they can't do that yet.
A good choice
- It allows us to connect with our customers and vendors.
- It provides us with the means to handle more calls than we could before.
- We have been a little disappointed with the amount of service interruptions and the communications to us during those outages.
- Although this service costs us more per month than our PBX system did, we are actually handling more calls at a time that generate more sales per day. No quantifiable numbers.
- It is used for daily telecommunications purposes
- Implemented in-house
- Online training
- Self-taught
- It has integrated with our computers to allow software control of the phones, i.e. dial from Outlook, etc.
- No