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PandaDoc

PandaDoc

Starting at $19 per user/per month
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Overview

What is PandaDoc?

PandaDoc headquartered in San Francisco offers their eponymous electronic signature platform for sales teams, containing sales proposal automation and CPQ (configure, price, quote) features, and integration with CRMs.

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Recent Reviews

Good product

10 out of 10
May 28, 2024
Incentivized
PandaDoc is used in our company for HR and CLient onboarding. PandaDoc supports our paperless onboarding process for employees and clients
Continue reading

PandaDoc

10 out of 10
May 28, 2024
Incentivized
I use PandaDoc to send out yearly reviews for my consultant agreements. It allows the forms to be auto filled in like customer names and …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

Product Review: PandaDoc's Template Editor Keeps Contracts Customized, But Consistent
04:29
PandaDoc Takes Document Management Into Digital Space For Fast Creation & Easy Tracking: User Review
02:30
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Pricing

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Essentials

$19

Cloud
per user/per month

Business

$49

Cloud
per user/per month

Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.pandadoc.com/lp/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Best integrations for PandaDoc (for beginners)

YouTube

Sending & tracking documents in PandaDoc (for beginners)

YouTube

How to create pricing tables with PandaDoc (for beginners)

YouTube

How to edit a PandaDoc template (for beginners)

YouTube

How to create a PandaDoc template (for beginners)

YouTube

How to eSign with PandaDoc (for beginners)

YouTube
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Product Details

What is PandaDoc?

PandaDoc provides a document workflow automation platform designed to help fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, and contracts. PandaDoc boasts users among more than 50,000 organizations, taking the work out of document workflow.

PandaDoc Screenshots

Screenshot of Custom-designed themes, templates, embedded rich media, and interactivity to give every deal the opportunity to get noticed.Screenshot of Automatic notifications, on-the-fly editing, CRM Integrations, and integrated eSignatures.Screenshot of Reporting, with drill down to the deal level with proposals, to pick which deals to include (or exclude).Screenshot of legally binding eSignaturesScreenshot of Centralized communications to streamline the negotiation process, and make revisions in real-time in a single location.Screenshot of Document analytics displays what’s really happening after documents are sent with real-time reporting on engagement and activity on the documents. This enables teams to respond faster to prospects.Screenshot of Drag-and-drop editing that helps build proposals faster, with a choice of 750+ ready-to-use templates, available at no additional cost. These can be customized with dynamic versions.

PandaDoc Videos

PandaDoc Vs. Other eSign Tools
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
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PandaDoc Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

PandaDoc headquartered in San Francisco offers their eponymous electronic signature platform for sales teams, containing sales proposal automation and CPQ (configure, price, quote) features, and integration with CRMs.

Google Drive, DocuSign, and Dropbox Sign are common alternatives for PandaDoc.

Reviewers rate Vendor post-sale highest, with a score of 9.9.

The most common users of PandaDoc are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(509)

Attribute Ratings

Reviews

(1-25 of 169)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use PandaDoc for bi-annual contract renewals and new contracts with new customers. We use PandaDoc with HubSpot integration to survey new customers and ease the loading of information into the contracts. We also use PandaDoc to survey customers on an as-needed basis. The easy format of creating your forms, templates, uploading images, etc, makes this document ideal for our use.
  • Ability to email direct from PandaDoc or generate links.
  • Ability to download pdfs easily.
  • Ability to send auto reminders.
  • Ability to have multiple signers and forwarding if needed.
  • Ease to adjust expiration dates or change something from "viewed" to "complete".
  • Adding text to forms before/after images or Yes/No features can be difficult.
  • Using the check mark boxes next to the text makes it difficult to line up. Can one be entered on the same line as the text as an option so that it is not difficult in the future?
  • Combining templates creates shifts in some formatting, making the document no longer aligned where needed.
PandaDoc is well suited for when you may need to make on-the-fly adjustments to a document prior to sending. Templates are great, but sometimes they have to be changed per issuance. This is easy to adjust when needed. When hundreds of documents have to be customized, PandaDoc can be cumbersome. In many cases, I prefer a fillable PDF form, as PandaDoc does not always suit these cases.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use PandaDoc to send a Service Agreement to new clients and collect payment. In addition, we use it to send payment authorization forms and service reactivation agreements. PandaDoc helps us to stay compliant in our industry and make it easy for our customers to work with us.
  • Ease of Use
  • Ability to collect payment
  • Templates
  • Improving user interface
  • Ability to add additional users at no extra charge
PandaDoc is well suited for any business that requires clients or customers to fill out forms, in addition to collecting payment, whether it’s a one-time charge or recurring. PandaDoc would not be beneficial to a business that does not require clients or customers to sign any disclosures or consent forms.
Jordan Felty | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use PandaDoc as a means to send purchasing documents to our customers. PandaDoc allows us to easily track our documents so that we don't let anything fall through the cracks. It also allows us to create templates that we can reuse over and over again. Their Smart Content feature allows us, in many cases, to combine multiple templates into just one. This makes our end users more likely to use the correct document in the correct situation.
  • Document Tracking is super easy!
  • Great additional features such as Signature Forwarding and Suggested Edits.
  • Workable automation features and logic based smart content.
  • Templates reporting doesn't really exist, you can't see how often a template is being used or not used or by who.
  • The Quote Builder features cannot be fully automated via the API yet, specifically you cannot set photos of your products except by doing it manually through the UI.
  • PandaDoc does not integrate well with Insightly CRM, a lot of standard features that PandaDoc claims can be used via a connection with the CRM do not work. Specifically, it will not pull in product data from your CRM Opportunity into the pricing table in the PandaDoc document.
  • Paragraph numbering does not continue from one text box to the next. This means that if you need a page break and have to split your numbered list into another text box it will start over at one again. So you are stuck choosing between not having page breaks which makes printing your documents ugly or manually numbering your paragraphs which is inefficient and time consuming.
PandaDoc is well suited if you are using a more popular CRM for it to integrate with. It has a lot of promising features that with time will be very powerful such as the Quote Builder and CRM automations. It also has a lot of out-of-the-box functionality such as Smart Content, a Content Library, and advanced approval capabilities.
Mike Oliver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use PandaDoc for all our large scale proposals for projects. It allows us to have a centralized contract system but also lets us know when a prospect has viewed. The proposal builder is actually the best part with re-usable templates and sections. We are able to have multiple logins for our team members which creates a good workflow.
  • Creates beautiful presentable documents
  • Ease of signing for customers
  • Renewal reminders for contracts
  • Better integrations
  • CPQ - Quoting product feeds
  • Sometimes can be slow to load
PandaDoc is well suited for professionals that require compliance but also ease of use for forwarding on to multiple people to sign. It works great for our industry which is a managed service provider so we can easily send through agreements that are required. It would be less suitable for smaller companies that only have a few quotes / jobs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
While we initially only used PandaDoc for proposals, we have discovered it's automation, whitelabeling capabilities and workspaces better enable the business.
  • client success
  • billing support
  • technical engagement
  • up-to-date documentation
  • license add ons
  • intuitive interface
PandaDoc allows us to import documents as well as creating them from scratch. And while it can be tricky to get them looking exactly the way you want, their customer success overlay is responsive friendly and helpful.

I can see where this platform would be even more helpful to smaller orgs without a CRM as they do offer contact, client "rooms", etc..

Being able to create separate areas and restrict access allows us to operate on the principle of least privilege. This is further support by the roles and licenses available.

May 28, 2024

Good product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
PandaDoc is used in our company for HR and CLient onboarding. PandaDoc supports our paperless onboarding process for employees and clients
  • Workspaces allow separation for different teams
  • Document status allows tracking of documents and reminders
  • Easy to build documents
  • bulk send
  • Templates for use
  • User permissions
  • allow for conditional fields across roles/users ; sections
well suited for small teams and large teams. can use workspaces for different teams. good user permissions across workspaces.
May 28, 2024

PandaDoc

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use PandaDoc to send out yearly reviews for my consultant agreements. It allows the forms to be auto filled in like customer names and addresses.
  • Sends emails when a form is ready to be signed
  • Notifies owner that the form has been reviewed
  • Notifies owner via a status dashboard on what documents are waiting to be signed
  • I wish we didn't have to pay extra for items such as form reminder emails and catalog price features
Support has been great and quick to work with.
Sydney Garsee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use PandaDoc to make our sales process secure, efficient, and professional. Using the integration with Hubspot, our sales reps are able to create and pre-fill agreements quickly and send them to customers with the click of a button. We use the two-way sync with HubSpot to ensure our data is flowing seamlessly. We have recently started to use PandaDoc Rooms to create an even more professional buying experience for our customers and it has been incredible!
  • Customer Support
  • Easy of Use
  • Integrations
  • UI
  • I haven't had any major issues. Any questions have been answered promptly by the support team!
Perfectly suited for SaaS companies looking to make their service agreements more professional and easy to use. The automation it brings to the sign up process is SO helpful - specifically the integration with HubSpot/Salesforce. It was great for our company when it was small and has continued to grow with us. We know it will continue to scale with our fast-growing team.
Elizabeth Dennis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use PandaDoc for forms publishing to send to our customers for initial site analysis and also to handle all our contract documents with our customers and vendors
  • Ease of contract digital signatures
  • Provides good information for the progress tracking of document
  • Easy to onboard new users within our orginazation
  • Be able to reduce fonts for signature line due to space constraint in documents being signed
We use for contracts within our organization and our customers and it works very well for us. We have not had the need to use all the features of this product but the ones we use work great for us
May 28, 2024

PandaDoc

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use the platform to facilitate sales proposals for our clients. We also use this for important internal human resources documents.
  • E-signature
  • Document analytics
  • Platform pricing
I feel like PandaDoc is a very competent platform that works very well for our team. My only issue with PandaDoc is it's a little bit pricey. However, the entire e-signature space tends to be an expensive service for what is offered, so I don't necessarily feel like they are more expensive than the competition.
March 06, 2024

The Ease of PandaDoc

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It makes sending enrollment agreement super easy, especially since it works with HubSpot. Most of the time I don’t have to enter in numbers myself, so it makes for a much quicker turn around. I also love being able to change the expiration date since everyone has different enrollment deadlines! This way, they’ll know when things need to be completed.
  • Filling in information for HubSpot
  • Ease of use for those who are technologically challenged
  • Ability to create several templates for all different instances
  • Once a document expires, I wish it was a little easier to renew it.
  • Recently, delivery has been failing, even though email address is correct, so I have to go in and generate a link to send them. Hopefully this is fixed soon!
The functionality is endless and could be used for mirage of things. Since you can create your own templates, it opens a world of possibility. You could use it to create waivers, enrollment contracts, freelance contracts, leases, etc
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a Career Advisor I have a number of documents that are forms.
Mock Interview Feedback form for IT and Medical Assisting students
Graduate status form for all students to fill out before graduating
Externship signing pages for employer/Program Director/student to sign
EXIT sheet signatures for six departments
Employer verification form
Graduate employment verification form
Waiver for employment form All of these forms save time and remain uniform making job streamlined.


  • Answer questions quickly
  • Advertise new uses for the site
  • Explain the use of the software in an easy to understand manner.
  • Sometimes one has to delete the document and start over, I found this works best when I cannot get form to let me go back to a response which I need to delete.
PandaDoc is great for use of one form to one person, easy to implement your prompts.

PandaDoc is great for multi-use forms sent randomly or in a group.
Roman Gurule | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use PandaDoc for all of our client contracts including the contract and payment integration with Stripe. It allows us to seamlessly interact with clients and eliminates all paper. For the most part we use it on desktop but have used the app to monitor signature and payment status as well as generate simple contracts.
  • Contract Management
  • Template Language
  • Payment Integration API
  • User Interface
  • Competitive Pricing
  • N/A
I'd recommend PandaDoc to any small business that executes contracts. It's very straight forward to use, allows you to duplicate contract language for similar clients. and the dashboard has just about everything a business owner and/or executive would like to see. I cannot think of a better document management system.
Digant Oza | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It’s fantastic esign software for signing documents.its very fast reliable and it’s with certificate because sometime without certificate some authentication is not allowed so it’s very good.
  • Signing documents
  • Confirmation of wanted documents
  • Confirmation of completed documents
  • User friendly
  • Cost effective or no costs involved
  • Some of the features are not there which should be include e.g circle as appropriate in monthly,biweekly or weekly
  • If we use check boxes more than one than it will not finish the document if only one check box clicked.so optional check boxes are not working.
Very nice in user friendly and fastest possible plus confirmation of each document has been viewed and completed.

other ways more than one check box should be available and if only one check box clicked (as required) than it should allow finish the document.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company relies heavily on efficient, secure, and user-friendly solutions for sending documents to our clients for signatures, and PandaDoc has consistently exceeded our expectations.What stands out most is the ease of use. The interface is intuitive, making it straightforward to prepare documents for sending and signing. This user-friendly aspect is not just limited to us as senders; our clients frequently commend how simple and hassle-free the signing process is on their end.
  • Easy to customization to each customer
  • Ability to combine one or two documents in a go
  • Documents are safe to deliver to the clients
  • Integration capabilities
  • Mobile App functionality
  • Pricing flexibility
PandaDoc is highly effective for streamlining document workflows that involve signatures in contract and agreement, sales processes, HR documentation, real estate transactions, financial services documentation and many more. However, for complex legal documentation, real-time collaborative editing, and scenarios requiring extensive offline access or sophisticated text editing, other specialized tools might be more appropriate.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The issue was before we used to print to sign the documentation, for customers, new hires even approvals inside of the organization, so now we just built the document that it's necessary to sign and approve and s easy, as select the approvers (to sign) to follow a flow, then with a click on send and the received to review and sign.
  • capability to apply a flow to sign but sometimes it can be confuse about who will sign the document.
  • Very easy to upload and sign a document if it necessary.
  • Easy to track the status of the document that we send to sing
  • Pretty good dashboard to track the documents.
  • the PandaDoc deployment helped departments as HR, Sales, IT, Compliance, even supervisors and managers
I love it because is very easy when it's necessary to send a document to sign to another person but sometimes it's complicated when you establish a flow and all of the participants needs to sign the documents, beside that it very capable to do integrations with other applications as well where it makes easier the daily tasks.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I just find it very easy to use. Everything is intuitive and it's where it should be. While trying to operate, buttons are locatable, and the workflow is very fast and simple. Also, it helps our clients to comply almost immediately. In case anything gets "lost", the reminders get in action to make it work. Having folders makes it easier to locate files. Adding signatures and signers is also very easy.
  • Folder organization
  • Signature assignment
  • Reminders
  • Easy to use
  • Speed
  • Editing after loading a file and changing assignees
  • Easier way fo find a file to send reminders
Small companies that don't have a lot of budget to spend, and are in need of contract signing, following up on pending signatures or drafts, sending reminders.
It's a good way to start a path to compliance while not having a lot of money to assign to this issues, and getting the organization in a workflow mood.
Score 10 out of 10
Vetted Review
Verified User
PandaDoc has been used to get consent and e-sign for any social events that we plan to get collaboration from our friends and colleagues
  • Workflow of assigning attributes to various signing parties
  • Reminder notifications for people who might have missed the initial commique
  • Tracking status of various signatures sent
  • After you have sent a doc for signing and if you want to remove or edit one of the recipients email address or remove him/her altogether from the initial set of participants should be made available to at least admin user
Well suited for bulk send
Price factor should be attractive enough for monthly or month on month users !
November 29, 2023

I love fuzzy pandas

Tristan Keelan 🏒📊 | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use PandaDoc for my entire sales process starting with NDA's, then proposals, then contracts. It enables me to execute assignment selling that keeps my customers active in the process, while providing them with an easy experience and high quality documents to consider at the various levels of execution.
  • Embed dynamic content like videos, images, tables, etc. into proposal documents
  • Drag and drop signature and field organization
  • Templating for future use
  • Reporting on page views for insights - it's there but could be more robust.
PandaDoc doesn't overcomplicate things when it comes to building documents - but also creating signing orders. It's so easy to choose the order documents get signed, that there's zero additional coaching required once a document is out there for circulation. Additionally, the tools for dynamic document creation are amazing. One of the best things I do is embed existing video content into proposals so that I can provide the content without making a document unnecessarily long via text, while at the same time my customers don't have to link off the page to watch the video. It's a huge element of my proposals.
November 29, 2023

Panda Doc is great

Adam Cannella | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With online clients, I can't have them sign new agreements in person.

Panda doc makes it easier to sign on new clients abroad quickly with minimal hassle, without having to send an agreement via mail.

It's also great because you get notified if someone has viewed the document and of course signed the document

  • Sign new contracts for new clients
  • Renew contract with current clients
  • send out proposed contract to potential clients
  • improve user interface
  • make it easier to to upload pdf documents
  • make it easier to copy and reuse old ontracts
Panda sign is well suited to signing new clients abroad, sending them documents that can be digitally signed is really useful, it makes the onboarding process for me way more streamlined and hassle-free.

it is less appropriate for in-person clients as I can have them sign their contracts in person during their first personal training session with me.
Kat Olarte | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
- E-signature tool - Beautiful proposals - Complex quotes - Workflow automation - API for integrations - Salesforce integration - Central repository for documents - Bulk sends (mail merge) - Document analytics - view if proposals were seen by the recipient & tracking of stages for documents - Forms to collect data and export to CSV - Canva design integration - Presentation mode - (like Powerpoint).
  • Complex quoting.
  • API integration for cross platform communication and automation.
  • Easy signing experience.
  • Easy user interface.
  • Excellent engagement and willing to partner with clients.
  • Fantastic training resources (1:1 sessions, webinars, micro-videos, on-demand, articles).
  • Beautiful proposal designs.
  • Integrations - HR, CRM, Payments, CRMs. (Salesforce, HubSpot, Pipedrive, Zendesk, Greenhouse, Lever, etc).
  • Online Notary.
  • Online Fax.
If you run a business, then you must use PandaDoc. You can use it for HR, IT, Finance, Sales, Operations, Customer Success, etc. Excellent for complex proposals with a beautiful design. Document analytics helped me track the status (sent, viewed, and completed). If a document wasn't viewed, I'd follow up to help close the deal quicker. The integrations allowed for a seamless experience. I can create and send a document from the CRM and when it's signed, it saves the opportunity. There are triggers to change the status to complete and automation to save the document to a folder for accounting to process and operations to proceed with deliverables. It helped with cross-departmental communication and allowed for more team productivity.
September 21, 2023

Saves time

Score 8 out of 10
Vetted Review
Verified User
Incentivized
PandaDoc allows us to receive official signatures on approvals and we can easily save the documents as a PDF. It is very user friendly too!
  • User friendly
  • Notifications
  • Templates
  • Connectivity - I lose the connection to our CRM often
PandaDoc allows us to receive approvals on a customer’s logo. Once they sign this they aren’t able to come back later and say they didn’t approve it and need a refund.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
PandaDoc was used to send sales quotes. It simplified the process of sending quotes and allowed you to keep track of the quote once it was created. The fact that it's easy to use and very easy to train someone to use is the start of what makes it a good product.
  • If you need a template PandaDoc has plenty for you to tailor to your specific needs.
  • Obtaining electronic signatures for your quotes and the ability to store the quote is a PandaDoc plus.
  • It's very easy to use. Simple yet professional.
  • It works with HubSpot but not like I'd like.
  • It's hard to find fault with PandaDoc, what it does it does well.
  • Sometimes customers can't open documents but I don't necessarily know that it's a PandaDoc issue.
It's great for sending quotes, it's user-friendly, would be great for someone who needs to create various document templates, especially documents that require signatures. You can create a template and replicate it for use repeatedly. It helps you to track the progress of a quote once it's sent. It's good for a company that sends high volumes of quotes, especially for the sales side of things.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use PandaDoc to create, submit, and track our contracts and proposals. We needed a way to create templates covering several different use cases, that also tracks the viewing process from start to finish as well as connecting to our CRM. We use PandaDoc very, very frequently. Having living documents with dynamic fields speeds up our process immensely and reduces the bottleneck that commonly comes with monitoring contracts and supporting our clients to sign.
  • Custom templates
  • Connectivity and integration
  • Document lifecycle tracking
  • Dynamic fields
  • The UI is clunky, resulting in a frustrating UX
  • It often freezes, resulting in lost work
  • We experience seemingly random failures that result in lost work
  • It is not a great sandbox experience for novice users, which is generally the case for the people executing tasks with the software
It's great if your document process is relatively boilerplate and consistent. If you need to make edits to these documents, it's not intuitive and often results in lost work, and inconsistent presentation. This is 100% a UX issue, as with enough training it could be addressed but I feel the daily user needs this to be very easy to use and navigate.
It shines when it comes to integration and tracking the lifecycle of the documents.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a painting company that uses PandaDoc to digitally execute customer contracts.
  • Ease of use on client end!
  • Seamlessly incorporating payments.
  • The site has become 'glitchy' lately; cannot properly edit or add email addresses easily
It is easy to incorporate the link to executable doc into our own email documents.
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