Overview
What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Not recommend
The best survey software available
Qualtrics is a black hole. Stay away.
Qualtrics CoreXM Review
Qualtrics is a decent tool for survey creation
Simplicity and Elegance. Ease of use hides a lot of powerful features.
A data collection platform that simplifies online surveys
Qualtrics CoreXM is Awesome!
Qualtrics is great
Qualtrics is Great!
Great survey platform!
Qualtrics is the Queen of Questions
Qualtrics is the best tool you can get for survey design!
Great tool for administering surveys
Qualtrics for Employee Retention
Awards
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Pricing
Research Core 1
1,500
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Qualtrics?
Qualtrics Features
- Supported: Customer Experience Management
- Supported: Customer and Market Research
- Supported: Employee Insights
- Supported: Digital Experience Management
Qualtrics Screenshots
Qualtrics Video
Qualtrics Integrations
Qualtrics Competitors
Qualtrics Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(387)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. Users such as HR departments utilize the software to conduct satisfaction surveys and employee recognition programs. The learning and development departments rely on Qualtrics for training needs assessment and post-conference/training satisfaction surveys. In the academic field, Qualtrics is highly regarded by universities for program evaluation, custom research surveys, language acquisition research, and data collection. It is also commonly used by professors for market research, product evaluation, and academic research. Additionally, Qualtrics is employed in healthcare settings to implement surveys and address communication needs.
Qualtrics Site Intercept is a valuable tool for organizations looking to gather feedback from customers and website users. It allows businesses to interact with website visitors and obtain feedback on new product features and media channels. This feature has been particularly useful for marketing departments in studying digital marketing campaigns, as well as advertising and public relations students who utilize it for research studies. Moreover, Qualtrics has been utilized by businesses in the gaming and hospitality industries to conduct surveys and identify trends.
Overall, Qualtrics offers a versatile platform that helps organizations of all sizes gather insights, improve customer service, conduct market research, streamline processes, and make data-driven decisions. Its user-friendly design, customization tools, scalability, robustness, and exceptional support have made it a popular choice among users in diverse fields.
Friendly and Knowledgeable Customer Support: Users have consistently praised the customer support provided by Qualtrics, with many stating that the support team is friendly, helpful, and knowledgeable. Numerous reviewers appreciate that the support team is always eager to assist and follows up on inquiries.
Intuitive Interface for Surveys: Reviewers highlight the intuitive and easy-to-learn interface of Qualtrics. They mention that the tool can be used for both simple and complex surveys, accommodating varying components. The ability to customize the look and feel of surveys is also highlighted, as it allows for brand promotion.
Variety of Item Types for Surveys: Many users appreciate the variety of item types offered by Qualtrics, which allows them to ask both informative and fun questions in the same survey. The reminders feature also helps users stay organized and target specific individuals who haven't completed a survey.
Confusing User Interface: Several users have found the user interface in Qualtrics to be confusing, leading to a less-than-optimal user experience. They have expressed the need for improvements to make it more intuitive and easier to navigate.
Difficulties with Branching Implementation: Some users have mentioned that implementing branching in surveys is not visually intuitive and can be challenging. They have suggested adjustments to make this feature more user-friendly and easier to understand.
Limited Customization Options: Users have desired more flexibility in customizing the look and feel of their surveys without relying on CSS. They have expressed the need for additional design tools to better customize the respondent survey experience according to their preferences.
Users have provided valuable recommendations for using Qualtrics based on their experiences:
Consider your specific goals and use cases, asking so what questions to ensure that the software aligns with your objectives.
Start with the basics by playing around with the different types of survey questions and responses in Qualtrics before creating a survey. This allows users to familiarize themselves with all the available options and make informed choices.
Make use of online resources and tutorials, such as those available on YouTube, to fully grasp the capabilities of Qualtrics and learn hidden tips and tricks. This can help users get the most out of the software and enhance their surveying skills.
Overall, users find Qualtrics to be a valuable tool for surveying, but emphasize the importance of understanding its functionalities and customizing its usage according to specific needs.
Attribute Ratings
Reviews
(1-25 of 164)Not recommend
- The Qualtrics implementation exceeded its budget three times.
The best survey software available
- Using Qualtrics has saved us time
- Streamlines processes by allowing us to share surveys and get consistent data from program participants
- Provides valid, reliable, and useful data for research or program improvements
Qualtrics is a black hole. Stay away.
- Utter waste of time
- Violated their contract with us
- Deleted records without permission
Qualtrics CoreXM Review
Qualtrics is a decent tool for survey creation
- It's a good tool to collect data to meet business goals.
- Can take some time to learn.
- Reports are easy to export.
- Qualtrics CoreXM is essential for us in measuring customer and contractor satisfaction. It is employed at the conclusion of all our deliveries
- We have improved our operational excellence due to customer and stakeholder feedback
- We have employed many innovations and product improvements due to customer feedback, which in turn has increased our customer satisfaction and ROI
- It has met all our expectations in a short time. Using simple questions through surveys sent to our customers as general or unique links, we obtained answers and analyzed their needs.
Qualtrics CoreXM is Awesome!
- Increased ROI as we have been able to modify products based on what we have heard in surveys that has lead to higher enrollment numbers (roughly 5-7% YOY 2019 to 2020) due to product feature modifications.
- Compliance with communication needs and form completion (i.e. Conflict of Interest declaration forms) is a snap with the platform - also saves time, because the reminder feature allow us to send the form to providers who have not yet responded as many time as necessary to get the best response rate.
- Combining all of our survey/engagement research needs to just the Qualtrics CoreXM platform keeps everything in one place and gives is better survey governance. Also saves us money not paying for other applications.
Qualtrics is great
- Reduced cost in several areas.
- Improved communication.
- Provides Validation.
Qualtrics is Great!
- Our VoC program is hard to quantify, but the impact has definitely been positive
Great survey platform!
- Easy to use interface has allowed us to turn surveys faster
- Output of survey data is useful
Qualtrics is the Queen of Questions
- It can be hard to determine an exact ROI for Qualtrics; however, the data you can bring to the table when important decisions are being made is invaluable.
- The most positive impact has been the ability to spend less time on reporting because the data is so accessible and easily shared.
- The time to analyze raw text data is significantly less when you add Text iQ to your license.
- Qualtrics has made a positive impact by allowing us to get regular customer feedback in a way that's convenient for both us and our customers
- Qualtrics has also helped us by acquirng consumer-level responses for market research purposes.
Great tool for administering surveys
- Allowed us to collect data electronically (no cost for manual data entry)
- Allowed us to collect surveys anonymously
Qualtrics for Employee Retention
- Employee retention is better.
- Employees happier and able to share opinions.
Quick and Clean Surveys with Large Datasets
- Easy and fast data collection.
- Ability to generate a product survey and deploy to main users.
Qualtrics will help manage your customer satisfaction!
- Collected data for my thesis.
- Coded data for academic paper.
Qualtrics use at a University
- Detailed reporting of what jobs our graduates take within 2 years of graduating.
- Increased participation in student feedback.
For Detailed Surveys Choose Qualtrics
- With Qualtrics, we are able to receive direct feedback on fundraising campaigns. This allows us to better tailor campaigns to improve our fundraising efforts.
- Our employee reviews have truly become 360. Qualtrics allows team members to provide feedback to managers and vice versa. This has improved job satisfaction.
- Our surveys through Qualtrics have also help us better analyze the effectiveness of our programs.
Quality Qualitative Queries
- Qualtrics has allowed me to ensure accurate representations of survey respondents.
- Qualtrics allows for robust analysis of data.
- Qualtrics allows me to reach people from a wide net.
Good for gathering preference data
- I don't have the perspective to answer questions about ROI. We have access through the institution, and we don't really use it for general student enrollments.
Qualtrics Review
- Using this tool, along with other improvements, we were able to double our survey response rate.
Service could be better
- ROI was overall neutral.
- Increased productivity due to the highly intuitive user-interface and template saving capabilities.
- Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
- If a user has created a great template, they can share to external teams quite easily. It helps other departments!
Stellar System
- Difficult to answer. I can only estimate that using this tool has made a positive impact on research and outreach.