SurveyMonkey Reviews

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Score 8.3 out of 101

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Reviews (1-25 of 64)

Tara Scibello-Rickards profile photo
September 17, 2019

Survey Monkey thoughts

Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use SurveyMonkey to poll our annual awards, get feedback on events and workflow processing. I like it because we can have our employees provide feedback they feel is confidential and they will be more honest and open in their responses. It helps us not have to do paper surveys and manual tracking like in the old days.
  • Puts together a professional-looking survey
  • Helps organize results and information
  • Keeps past surveys for future reference
  • Some areas of the system seem a little glitchy but could be user error, after trying different ways I can get it to do what I need it to do.
  • I don't really have complaints, I am happy with the system for what we use it for. It meets our needs.
If you would like to survey departmental staff areas for improvement or obtain good feedback on how things are going, conduct an annual award survey, or hear how an event went and obtain some good feedback this software suits your needs. I am happy with it and plan on continuing to use it.
Read Tara Scibello-Rickards's full review
Clinton Shields profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey was used to develop and distribute surveys that we would us to gather, feedback, data, opinions and many other data types in order to conduct research and analyst for a myriad of companies. We also used SurveyMonkey to get quick insights of opinions on internal questions as well.
  • Intuitive Survey design
  • Data Collection
  • Survey Distribution
  • Would be nice to have some more customization options
  • More data field yypes
  • More security options
SurveyMonkey is the perfect tool to not only conduct inter-company surveys, but also for gathering feedback on meetings, conferences and many other types of events. It is also great for reaching out and gathering data for research and analysis. The data is stored in an easy to access format that can be exported and used elsewhere.
Read Clinton Shields's full review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are a small marketing firm that cannot afford to use the "high-priced" survey tools. We like to use SurveyMonkey to test out concepts for our clients and prospects as well as learn more about a specific market or industry without spending our limited funds on a research tool. It's great at providing a quick snapshot of a product or service.
  • It's very cost-effective.
  • It's very intuitive.
  • Very robust with features like data analysis, skip logic, etc.
  • More complex questions are a bit of a challenge to format in the software.
  • While it does have a ton of free features - It would be nice if they could add a few of the premium (paid) features to the free version.
  • The fact that their logo appears on the survey is a bit disconcerting, but I think many folks have come to accept this.
This is a great tool if you are looking for directional research on a project. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have their own purpose and is important for the bottom line.
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No photo available
Score 7 out of 10
Vetted Review
Verified User
Review Source
We used Surveymonkey to collect consumer data on one of our products. The questionnaire was filled out by affiliates and past consumers of our products. It was used across the whole organization and it was useful toward collecting customer interview data, analysis, and correlate answers to questions from large numbers of respondents.
  • Loads quickly
  • Easy link to circulate
  • Intuitive UI
  • Challenging to guarantee answer accuracy
  • Not straightforward to write surveys
If you're circulating surveys around to large numbers of respondents and you want to aggregate large amounts of data, SurveyMonkey is great. If you need to dig deeper and ascertain the accuracy of the questions you're asking, a more personal method such as video chatting or in-person surveys may be able to give you more data.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is used to collect information from staff on their interests and the usage of resources we are using in the district. It is easy to navigate and access for teachers who are utilizing in the course of their day.
  • Easy to create surveys.
  • Users can complete on any device.
  • Question types are clear and easy to navigate.
SurveyMonkey is great to use during a presentation to gather information from your audience. You can use it to pre-survey attendees interests and needs prior to a presentation. Collecting data or interests from staff is also a great way to use SurveyMonkey in the education setting.
Read this authenticated review
Christian Oquendo profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently, I have been using SurveyMonkey for some of my online personal training clients that I don't get too much 1-on-1 interaction with. This helps me understand my clients' needs and make sure I am providing them the best quality training. This also helps my business grow and provides me with constructive feedback based on each specifically tailored survey.
  • It's simple to use.
  • Instantaneous setup/usage.
  • The design/user interface is ergonomic and clean.
  • The basic plan is quite limited.
  • Automation can be difficult.
  • Setting up surveys may take some time.
For many service-based businesses, SurveyMonkey performs extremely well and can be highly compatible. It can also be used for products as well, to give proper insight and perspective on the customer's experience with said product or software. SurveyMonkey may not be the best in wholesale businesses or larger-based businesses. I believe every company's post-QA team should be the customer or client.
Read Christian Oquendo's full review
Eldad Arad profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
Used mainly internally to survey usage and satisfaction with the organization's system, mainly around training and knowledge. Also, from time to time, to survey customers satisfaction.
  • Easy to build from scratch, the wizard approach takes you through steps.
  • Easy to collect answers: a really easy way to distribute the survey as needed.
  • Quick analysis as responses are sent because managers want 'early results,' so having the statistics nicely ready right away is good.
  • UI is too loaded; there's a mix of the functions, "added value" info (like tips and benchmark data) and upgrades offered.
  • Speed of the site could be better. Not that it is extremely slow, but if work a lot with the site, it might be painful.
  • Although the wizard approach for building surveys A-Z is great, it would also be great to have a shortcut to build and send short "quick and dirty" surveys.
Lately, we send customers satisfaction surveys. SurveyMonkey was a good tool for that, as all the requirements were met (question types, distributing, collecting the data, the ability to turn the collector on/off, and download the numbers to an XLS file). What we were missing though, is the option to send the same questions in different languages in a way that collect responses regardless of the language the survey is written in.
Read Eldad Arad's full review
Trish Lofton profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey to collect data for our annual goals and objectives assessment. This software is easy to use and provides clear survey analysis while providing visually pleasing charts. By being web-based, we can access our data from any location. Many departments across our campus use SurveyMonkey for data collection.
  • Ease of use.
  • A wide variety of question types.
  • Can easily import email addresses.
  • The basic plan eliminated the option to export data. This should be free.
  • There needs to be a more cost-effective option for small businesses.
SurveyMonkey is great for market research, customer satisfaction surveys, or collecting assessment data. This software could be used in so many areas where data collection is needed.
Read Trish Lofton's full review
Sarah Daggett profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is used to create ad-hoc surveys in a variety of offices, to a variety of constituents on campus. They can vary from short to long and have simple to complex logic. It gives us a way to collect data, quickly and easily, about events and topics on campus, past and future.
  • Easy to build.
  • Easy to mail out.
  • Easy to view results.
  • Could use more complex logic.
We have used SurveyMonkey for everything from informal surveys to more formal, organization-wide surveys. Really, there isn't much SurveyMonkey can't do! I recommend it wholeheartedly. It is simple and easy to use and helps you to quickly accomplish what you need to. I can't think of many scenarios where it isn't appropriate, unless you need something with more complex logic (detailed "if, then" kinds of things).
Read Sarah Daggett's full review
Miguel Brito profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are a company that offers entertainment services: live music, DJ, karaoke, and also organize celebrations such as weddings, birthdays or any special activity. We have a team that contributes the ideas, but it is always necessary to know in which direction the new tendencies go and we like, when we finish our work, to collect the information of the clients, to know their opinions about our work.

This survey is applied by the communications team, once the marketing department authorizes it.
  • It is an easy program to use. You do not need to be an expert.
  • It has excellent templates to use for different reasons.
  • The platform offers you questions that you can use in your own surveys.
  • When we send the surveys by mail, they arrive as spam.
  • The free version is very limited. It is not flashy.
  • On several occasions, I have not been allowed to correct surveys after I do them.
This survey page has great potential when it comes to knowing the opinions of the clients, or when you want to make a focus group. Knowing these opinions allows you to correct some wrong decisions that have been made.

Now, if this page is used for farandole purposes or gossip, I do not believe that it has receptivity in people, besides it would detract seriousness from this company.
Read Miguel Brito's full review
Sarah Lightman profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
It helps me make decisions for future creative projects and understand feedback from fans, musicians, and industry professionals. It helps me improve my inventory of songs.
  • Accessible
  • Simple
  • Free
  • Shareable
  • Convenient
  • Discrete
  • Uploading mp3 files for surveys.
  • Video and photos for surveys.
  • More survey tutorials.
I think it’s well suited for finding what songs and videos people will favor, asking a poll of what cities to tour. It’s well suited for universities and research projects. I think Survey monkey is less suited for those ages under 10 or for youth unable to read or provide critical thinking.
Read Sarah Lightman's full review
Stacey Pagan profile photo
November 26, 2018

Surveying Customers

Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize SurveyMonkey for a variety of surveys we conduct, but mainly for our large spring survey. This program is being utilized specifically by CCR&R. SurveyMonkey allows for us to survey a wide number of providers in order to collect data for the following year.
  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
  • I truly feel there is room for improvement around the cost associated with an account. We are a 100% nonprofit, do not raise any type of funds, operating solely on a grant. Providing a deep discount for nonprofits like myself would get you further word of mouth than a review.
SurveyMonkey is well suited for someone collecting data for more than 10 questions. It's also suited for those that have a large population to survey.
Read Stacey Pagan's full review
Karee Smith profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source
I like being able to send out questionnaires to my potential new customers to review their goals, needs, wants/desires, etc., to help them best pick a program and product.
  • It is free
  • Great concept to collect data
  • Easy to send to multiple people
  • Not super user-friendly to read the data
  • Can't read all answers individually or always know who they are from
  • The app version could be improved
It is great for anonymous surveys
Read Karee Smith's full review
Jamie Bell profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Department-specific client satisfaction surveys. In this case, the performance and needs of the Medical Conference and Education Center at Children's Hospital Colorado. Polling satisfaction with our services such as Video Conferencing, A/V Support, training opportunities for large event, and CME planning.
  • The options for question-types.
  • Reports for data-gathering.
  • QR code.
  • Logic questions are not as user-friendly.
SurveyMonkey is extremely useful with customer satisfaction surveys. Works well when you have clear options to choose from, but anything more vague or that requires a longer explanation does not work as well in data gathering.
Read Jamie Bell's full review
Becca Sangwin profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is mostly used by the marketing department to send out post-event surveys and product surveys. Other team members have access to SurveyMonkey as well to view the results of different surveys. The business problem that SurveyMonkey solves is that it gives us a way to collect and measure customer feedback so we can assess how we're doing in different areas. It also helps us collect information on our customers.
  • SurveyMonkey makes it really easy to create surveys and structure different questions. There's a good variety of different question types to select from.
  • The workflow of the survey builder makes a lot of sense and is very user-friendly. You don't need to be super tech savvy to use the platform.
  • I've been impressed with the reporting features that SurveyMonkey provides. It has multiple chart types to select from to view the survey responses. It also lets you export all the results as a CSV.
  • The design capabilities in SurveyMonkey are pretty limited. The templates they provide aren't great.
  • The survey logic flow could be better. If you want to use conditional logic in your survey you need to have all questions on their own pages. I prefer Qualtrics in this sense.
  • A lot of the main things you need require an upgrade, such as adding a logo to the survey. So any brand hoping to use SurveyMonkey will definitely need to upgrade their plan.
SurveyMonkey is appropriate for businesses doing a smaller number of basic surveys. It's great for standard customer satisfaction surveys or for collecting demographic information. It's fairly inexpensive and gets the job done.

SurveyMonkey is not for businesses that need to do more in-depth and complex research. In this scenario, a platform like Qualtrics would be much better suited. SurveyMonkey's features and capabilities are too basic to meet these needs.
Read Becca Sangwin's full review
george wilson profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have used SurveyMonkey for almost a year. I had heard some friends talk about it, but the first time had not paid much attention. Then on another occasion I was with them asking them for some way to be able to have more contact with the visitors of my web page (at that time I had a page about literature) and to be able to know in a better way what things should improve and also get their opinions about some classic terror. My first experience with the product was very good. The truth is that I had been looking for videos and reading about this platform, so I had no problem creating my account and conducting my first survey. Currently I still use it, and although I no longer have my literature web page (I do not have much time), I have a friend who is working in an independent publishing house in South America and he is also a writer, so I help him to viralize the sketches of covers or some new novels, and with SurveyMonkey you can do a small survey to know what people think about these topics.
  • It is very easy to create and modify surveys, you just have to make some clicks to be able to configure it and give it a personal touch.
  • The program tabulates and gives results automatically, so you should not break your head to create graphics.
  • If you are looking to make some simple surveys, you can use the free version without problem, which is really good since not everyone has money to invest in these programs.
  • Nothing in particular.
From my experience, SurveyMonkey works very well either using the free version or using the paid version, which is why the truth is it works wonders in almost all settings, whether you want to carry out a survey between the school's parents where your son attends, even a survey of skills in the workers of a company, I have even read that some teachers use it in their classes to corroborate the learning of their students. As far as a scenario where it does not work, I think there are not many, since most users, especially paid ones, can have the right data they need and can edit their accounts in their own way.
Read george wilson's full review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey to send out forms to collect information throughout our school district. It is a great way of collecting data and insights digitally, from staff, students, and parents with the ability for collecting it anonymously. The software gives us the ability to collect, analyze, and store the results to view and work with.
  • Extremely easy to use with a lot of features and abilities built within.
  • Large library of templates and questions to sample from.
  • Reports for data.
  • Could improve design options.
  • Logic-flow.
  • Pricing for education.
SurveyMonkey has been great for sending forms to staff across the district to collect information. We have sent it to parents to collect data for school events. We have surveyed students for theme ideas or athletics.
Read this authenticated review
No photo available
April 27, 2019

I Love SurveyMonkey

Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is used throughout our Marketing department to conduct customer feedback surveys on how we are doing, different polls we conduct, etc. It allows us a unified way of collecting the data we submit via survey and exporting the responses so that we can reach out and follow up to those who participated.
  • Allows a unified way to collect responses.
  • Allows users to unsubscribe and keeps track so that we don't keep sending emails to them.
  • Provides an easy survey template.
  • Provides an easier way to export responses.
SurveyMonkey is well suited to conduct customer feedback surveys, polls, and to gather any information that you may need from your e-mail list.
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No photo available
Score 3 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is often used by individuals in my organization in order to conduct a quick poll in order to get a general feeling of various opinions. It is used for organizing events, for example. It is not really used by the company itself, but rather by people within separate departments or friendship/colleague groups.
  • Quick poll.
  • Gather answers to a simple question.
  • See the most popular answers.
  • The paid option is not worth it.
  • Problems with billing.
  • Poor customer service.
Conducting a quick survey with the free option is great, just don't pay for the premium subscription.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey as a way to monitor and report customer satisfaction for specific corporate clients. Before implementing the SurveyMonkey process, we used a third-party to gather feedback but didn't have nearly as much success in getting responses. Our corporate clients require reporting quarterly on the feedback that we gather and SurveyMonkey has made it simple to comply to our clients' requirement.
  • Ease of use - SurveyMonkey is simple to implement. You can send out a survey in minutes.
  • Customizable - SurveyMonkey does a great job of allowing you to build in logic to your questions which definitely provides a better user experience.
  • Reporting - Post survey report is simple to set up and you can slice and dice things they way you want to see it or just export all responses and sort through them in spreadsheet form.
  • I really don't have any negatives to report about SurveyMonkey. For what we are looking to use it for, it performs perfectly and fits our needs.
SurveyMonkey is well suited for gauging customer feedback. As mentioned previously, we send surveys out to our end customers of some of our corporate clients. This allows us to gauge how we are doing and make sure that any issues are addressed not only with the customer, but also in the process moving forward.
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Alissa Levanway profile photo
October 16, 2018

SurveyMonkey

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey for newsletter feedback, sending out company wide surveys of satisfaction. It allows us to see the analytics of how employees feel about things while keeping it anonymous. This in turn allows departmental staff to make changes based off the answers of staff.
  • Providing statistics based off answered questions and giving you a date range of when the responses were received
  • The options for how to form your questions for answering is great as well. You can choose just 2 options or multiple.
  • Showing how long it would take to complete the survey is nice, because sometimes when I take surveys I never fully know how long it will take to complete.
  • Initially using SurveyMonkey was a little hard. Just becoming familiar with all the things you can do. It would be cool if they had an instructional that maybe pointed out things you can do if you're new to the program.
I think it's great for students who are looking to get feedback for a class. I used it for a feasibility study for school and it worked out perfectly for what was needed. I've only used on a smaller scale but I don't think large audiences would be appropriate for it.
Read Alissa Levanway's full review
Sandy Breihan Sinclair profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use SurveyMonkey to poll people in regards to many things. The biggest reason we poll our folks is to get their opinions regarding our conference speakers and whether they'd like to hear a particular speaker again in the future. We have also used SurveyMonkey to collect information such as shirt size when ordering bulk t-shirts as giveaways.
  • Very intuitive and user-friendly.
  • Great reporting capabilities
  • No cost.
  • I honestly cannot think of anything at this time.
SurveyMonkey is suited for just about anyone. It is super easy to use and is very versatile. I've used it to poll our employees for various reasons and I've used it to gather the opinions of our conference attendees. It is truly a great tool. I'd recommend it to anyone.
Read Sandy Breihan Sinclair's full review
Jess Messenger profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize SurveyMonkey to develop surveys for on-site events such as trade shows. We also use this program to create surveys for clients to administer on their own.
  • SurveyMonkey provides reports that are easy to read and understand
  • Building surveys in SurveyMonkey is fast and easy
  • SurveyMonkey makes it easy to administer surveys with a kiosk mode
  • If you are new to this program it can be difficult to build surveys where only certain respondents see certain questions (ex: skipping to question 6 if they answer “no” to question 1). However, the “logic” function is a great one to use.
SurveyMonkey is great for building, administering and reporting on survey results. It can be used easily on-site for in-person surveys and the link can also be shared to promote a survey online, in an e-newsletter, or even internally.
Read Jess Messenger's full review
Emeka Opara profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is used by the entire organization to get insights on how students are faring in their various programs and what else they want to see in the engineering programs to help them chase their dreams of becoming good engineers.
  • SurveyMonkey is intuitive and easy to understand once you start using it.
  • It is also easy to use and very user-friendly.
  • It is very effective in obtaining detailed information from it’s intended audience. It’s simply the best!
  • SurveyMonkey could use more functionality in terms of the range of activities it can be used for as it has only a few in my opinion. This way people can perform a lot with just one software.
  • SurveyMonkey could be revamped to be more attractive in my opinion. It looks a bit plain. People are more likely to use a software that is aesthetically pleasing.
  • The software should be modified to include more languages to be used by an even broader audience. This isn’t the case at the moment.
It is useful when you want to get information from a lot of people at once.
Read Emeka Opara's full review
Maya Darghawth, CHRL, CEBS, CCP (IP) profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey to assess and gather data on various employee-related or department-specific functions. For example, we recently used SurveyMonkey to send out a survey to all employees regarding a summer hours program (i.e. interest, feasibility, comments or recommendations for the program moving forward). We will also use SurveyMonkey again to assess how the program was received and whether or not it is worth continuing in future.
  • Easy to set up and very user-friendly
  • Good amalgamation of data and results.
  • Setting up a survey from scratch is not as intuitive as I would have hoped. Although once you understand how to use the product, it is quite easy. Just navigating the first few times is a bit challenging.
I think for data-collection from multiple users - provided the surveys aren't that long - SurveyMonkey is a great product.
Read Maya Darghawth, CHRL, CEBS, CCP (IP)'s full review

Feature Scorecard Summary

Survey templates (35)
8.4
Themes (32)
7.9
Custom logo/branding (32)
7.0
Changes to live survey (26)
8.6
Question design help (32)
7.9
Multiple question types (36)
8.8
Survey logic flexibility (33)
8.0
Response tracking (36)
9.0
Data export (34)
8.8
Standard reports (36)
8.5
Custom reports (28)
7.8
Analytics (30)
8.4
Access controls (30)
8.7
Compliance (25)
8.9
Vendor-offered crowdsourcing (15)
7.8
Respondent restrictions (20)
8.1

About SurveyMonkey

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features
Has featureOnline surveys
Has featurePaper surveys
Does not have featurePhone surveys
Has featureSurvey templates
Has featureSurvey library
Has featureThemes
Has featureCustom logo/branding
Has featureSingle page survey
Has featureProgression bar
Has featureResponsive design
Survey Content Features
Has featureMultimedia content
Has featureDrag-and-drop editor
Has featureChanges to live survey
Has featureQuestion bank
Has featureQuestion design help
Has featureMultiple question types
Has featureMatrix questions
Has featureTranslation/multi-lingual
Survey Logic Features
Has featureSurvey logic flexibility
Has featureResponse requirement/validation
Has featureSkip logic
Has featureConditional questions
Has featureQuestion branching
Has featurePiping logic
Has featureRandomization
Survey Reporting & Analytics Features
Has featureResponse tracking
Has featureData export
Has featureReal-time results
Has featureStandard reports
Has featureCustom reports
Has featureVisualizations
Has featureAnalytics
Survey Integrations Features
Has featureCRM Integration
Has featureSocial media integration
Has featureE-commerce integration
Does not have featureTestimonials widget
Survey Automation Features
Has featureNotifications and alerts
Has featureCalendar/scheduling
Has featureFollow-up emails
Survey Distribution Features
Has featureIn-tool invites
Has featureEmail distribution
Has featureCross-channel distribution
Does not have featureCustom survey URLs
Does not have featureEmbeddable surveys
Does not have featureSite intercept surveys
Does not have feature360 Degree feedback
Has featureAnonymous responses
Has featureVendor-offered crowdsourcing
Has featureUnlimited questions per survey
Has featureUnlimited responses per survey
Has featureRespondent restrictions
Survey Administration & Security Features
Has featureMultiple users
Has featureAccess controls
Has featureCompliance
Additional Features
Has featureNOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Visit our website for details: https://www.surveymonkey.com/pricing/

SurveyMonkey Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

SurveyMonkey Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web