- A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
- Allowing for a large number of participants to be mailed at once is a huge plus.
- Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
- I truly feel there is room for improvement around the cost associated with an account. We are a 100% nonprofit, do not raise any type of funds, operating solely on a grant. Providing a deep discount for nonprofits like myself would get you further word of mouth than a review.
- SurveyMonkey makes it really easy to create surveys and structure different questions. There's a good variety of different question types to select from.
- The workflow of the survey builder makes a lot of sense and is very user-friendly. You don't need to be super tech savvy to use the platform.
- I've been impressed with the reporting features that SurveyMonkey provides. It has multiple chart types to select from to view the survey responses. It also lets you export all the results as a CSV.
- The design capabilities in SurveyMonkey are pretty limited. The templates they provide aren't great.
- The survey logic flow could be better. If you want to use conditional logic in your survey you need to have all questions on their own pages. I prefer Qualtrics in this sense.
- A lot of the main things you need require an upgrade, such as adding a logo to the survey. So any brand hoping to use SurveyMonkey will definitely need to upgrade their plan.
SurveyMonkey is not for businesses that need to do more in-depth and complex research. In this scenario, a platform like Qualtrics would be much better suited. SurveyMonkey's features and capabilities are too basic to meet these needs.
- Providing statistics based off answered questions and giving you a date range of when the responses were received
- The options for how to form your questions for answering is great as well. You can choose just 2 options or multiple.
- Showing how long it would take to complete the survey is nice, because sometimes when I take surveys I never fully know how long it will take to complete.
- Initially using SurveyMonkey was a little hard. Just becoming familiar with all the things you can do. It would be cool if they had an instructional that maybe pointed out things you can do if you're new to the program.
- SurveyMonkey provides reports that are easy to read and understand
- Building surveys in SurveyMonkey is fast and easy
- SurveyMonkey makes it easy to administer surveys with a kiosk mode
- If you are new to this program it can be difficult to build surveys where only certain respondents see certain questions (ex: skipping to question 6 if they answer “no” to question 1). However, the “logic” function is a great one to use.
- SurveyMonkey is intuitive and easy to understand once you start using it.
- It is also easy to use and very user-friendly.
- It is very effective in obtaining detailed information from it’s intended audience. It’s simply the best!
- SurveyMonkey could use more functionality in terms of the range of activities it can be used for as it has only a few in my opinion. This way people can perform a lot with just one software.
- SurveyMonkey could be revamped to be more attractive in my opinion. It looks a bit plain. People are more likely to use a software that is aesthetically pleasing.
- The software should be modified to include more languages to be used by an even broader audience. This isn’t the case at the moment.
- Easy to set up and very user-friendly
- Good amalgamation of data and results.
- Setting up a survey from scratch is not as intuitive as I would have hoped. Although once you understand how to use the product, it is quite easy. Just navigating the first few times is a bit challenging.
- Ease of use - SurveyMonkey is simple to implement. You can send out a survey in minutes.
- Customizable - SurveyMonkey does a great job of allowing you to build in logic to your questions which definitely provides a better user experience.
- Reporting - Post survey report is simple to set up and you can slice and dice things they way you want to see it or just export all responses and sort through them in spreadsheet form.
- I really don't have any negatives to report about SurveyMonkey. For what we are looking to use it for, it performs perfectly and fits our needs.
- Allows you to customize the questions
- provides standard templates that are ready to use
- intuitive to use
- free of charge depending on what package you purchase
- sometimes hides important options that are important in creating a survey.
- I enjoy the simplicity of SurveyMonkey- It is easy to upload your questions and edit them before distributing
- Shareability- it allows you to easily share the survey with large numbers of people in a quick amount of time.
- It has helped us reach a consensus of what others want or when to meet in the past and the analytics that we are provided with at the end of a survey term are remarkable!
- Sometimes, we catch snags and it does not implement the surveys exactly as we expect/hope for.
- I've had to re-upload questions to my surveys before because it would create duplicate entries of the same answer for people to choose from
- Just these minor glitches, really - Haven't noticed much else going on that I don't like about SM
- It really allows you to be able to manipulate it as you please to meet your needs.
- The interface is extremely clean and easy to understand. It doesn't take an expert or advanced person to be able to create the surveys or take them.
- I LOVE THE REMINDERS YOU CAN SET UP! If there was a deadline that I needed to complete the survey by I would get an automated email reminding me of it. Which personally I thought was pretty neat.
- I have only created maybe two surveys, but when I did I didn't see much to be able to get the format to look a little nicer. It was very simple as I previously mentioned, which is great sometimes! However, it would be neat to be able to make the survey look a tad bit fancier depending on who will be receiving the surveys. Other than that, I do not have too much experience to be able to say anything that is negative or could improve.
- Easy to create an account and set up your survey
- Provides options for survey responses
- Easy to share survey for responses via emails
- Anonymous responses can be collected
- Free version works well for basic creating survey, collection of data and analysis
- You can track the progress of the survey
- Exporting data in the free version
- Does not allow collaborations
- Questionnaire is limited to 10 questions
- Allows us to use drop down and multiple choice responses
- Creates space for narrative responses
- Creates great reports, visually to share with our constituents
- Creating options to edit/personalize reports
Surveymonkey is used by several students because of its ease of use. So support is hardly needed from our support department. Teachers and professors mostly use another application for surveys and examination.
Focus on privacy is an issue. In the free account, SurveyMonkey privacy is not guaranteed. In those cases, our company suggests using the business application for surveys.
- Create new surveys.
- Layout is pretty good.
- The different question types make a survey more beautiful.
- For more depth, more questions should be available in one survey.
- Also for more depth, more question types should be available.
- The limit of survey responses should be higher.
- Cost is very reasonable
- Very easy to program surveys -- no high level training/learning curve required
- The survey format is very attractive and easy for respondents to fill out
- Does not work well with more complex surveys with complicated skip patterns
- Inability to include graphics or video into survey
- We can only use it when we have email addresses for target respondents or we have to contact them via phone, letter, etc. and ask them to come to our site. This requires that we have sufficient sample to allow for non-respondents.
If they improved the ability to have complicated skip patterns, it would be more useful. One big problem is that it is so available that many clients think they now can do their own research, not realizing that crafting a survey is more than just asking some questions and that it requires special skills.
- Easy to create surveys with a variety of question types.
- Results are already in chart form, which makes it easy to quickly pull insights
- Name recognition, so people don't feel like they are providing information to a sketchy service
- Limited functionality with the free version - can only ask 10 questions and cannot crosstab results
- While there are a variety of question types, I find them somewhat limiting. I had to modify questions to fit within SurveyMonkey's question format.
- Takes time to learn how to analyze the results on a more advanced level than how they are presented.
- Managing all your survey and your survey responses is extremely easy in Survey Monkey, and if you need to create several surveys you can start building a repository within Survey Monkey.
- Unlike other solutions, Survey Monkey lets you fill and submit forms on mobile and tablet devices. This is often an oversight for others, but there's a general assumption that people who receive your surveys are also going to fill them in on a desktop. Survey Monkey gives you the option to work with surveys regardless of what device you're on, and that's a big bonus.
- You can have access to your survey analytics, and they're just enough for you to get some valuable insights from the responses you get.
- The UI feels outdated. That in itself is not a bad thing - you know when you're filling a Survey Monkey, as the interface is easily recognisable. However, while all the other competitors and tools are moving with the times, Survey Monkey seems to be stuck in time. That, however, is the opposite of their app: their mobile development team definitely keeps their app up-to-date with the latest technologies. For instance, they updated their app to support the latest iPhone 6 and 6 Plus soon after the devices were released.
- There's reporting available on the platform, although it feels quite basic. As an analyst I usually require enough features to "slice and dice" the data and work with it, and Survey Monkey doesn't help me all the way. That's not the end of the world however: the reporting available will be just enough for a user who just wants to know the top-level stats, and for advanced users the spreadsheet exports will be enough for you to carry on your reporting in your tool of choice.
- Easy to set surveys. I could give some of my users a brief training and let them design and set up surveys by themselves
- The abilities to set up mailing list so surveys can be delivered to large number of participants easily
- The ability to download survey data. I often downloaded survey data and ported it into my own database to feed corporate performance dashbaoard
- The reporting functions offered online are limited. I often needed to download and process survey data myself in order to get certain reports
- Data integration: data download option was removed for a while. I don't know if it is restored now.
Option to download and own the response data is very important for us
- Its extremely nimble and easy to set up
- Provides a useful question bank full of sample questions to guide you in your survey
- Results analysis shows charts for a quick analysis as well as downloading the raw data for creating custom reports
- Creates numerous collectors in order to track where people are finding your surveys
- You cannot use an internal logo across multiple surveys without upgrading.
- You are limited to the first 100 responses unless purchasing more
- Limited connectivity: Was unable to connect Survey Monkey to multiple Facebook pages.
- They make it easy to create surveys. Once you create a survey, if it's a format you use over and over, all you have to do is copy it, rename it and make any updates you need to.
- They have a whole list of ways you can gather information. There are different question types and you can use skip logic so if the question doesn't apply, people can skip to the next set of questions.
- Exporting your final data is easy and easily goes into an excel spreadsheet or PDF file. You can even filter your results now which is a recent upgrade.
- You can create custom web links but if something is already being used, you can't use it. I understand why you can't use the same one but I don't know if there is something they can do about it or not.
- Sometimes it can get "stuck" when you have been editing a survey. If you go in to change the page info, it sometimes won't let you click in the box to let you type. You then have to close out of that pop up box and I usually have to go out of the survey then back in.
- It won't let you change the font or bold or underline anything. I wish it would offer that because sometimes you need to call out a deadline for instance in your intro paragraph.
- When you want to just preview your survey, you can't just click throught to each page if you have questions that require an answer. You have to fill in those required fields to move on to preview your survey. You should be able to view the draft without having to enter anything (even into required fields).
- The flexibility of creating your own questions while collecting the responses in a way that fit your individual needs.
- The analysis of responses is easy to collect and review.
- The analysis of responses is easy to export.
- At this time there are no areas that we would like to see improvement.
- Offer varying ways to get answers to questions: yes or no; multiple choice, select one, select all that apply; open ended questions.
- Easy to understand how e-mails are sent to your list of potential survey takers and that you can send a 2nd or 3rd e-mail and it will extract those who already took the survey so they don't get an ask again.
- Adaptable color palette so you can make it match your color scheme.
- Pop-ups to alert people of TIPS as they go along. Might help those who are doing it for the first time or someone who hasn't used the platform in awhile.
SurveyMonkey Scorecard Summary
Feature Scorecard Summary
SurveyMonkey Technical Details