SurveyMonkey

SurveyMonkey

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.0 out of 100
Top Rated
SurveyMonkey

Overview

Recent Reviews

Good feedback tool

8 out of 10
April 05, 2022
At my organization, we use SurveyMonkey for gathering feedbacks on internal as well as external affairs. With respect to our work culture, …
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Utterly Pointless Product

1 out of 10
February 23, 2022
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding …
Continue reading

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020
TrustRadius Award Top Rated 2019

Popular Features

View all 16 features

Multiple question types (75)

8.3
83%

Response tracking (74)

8.0
80%

Survey templates (72)

7.8
78%

Standard reports (74)

7.7
77%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

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Pricing

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Business Plan - Team Advantage

$27

Cloud
Per User Per Month (billed annually)

Personal Plan - Advantage Annual

$34

Cloud
Per User Per Month (billed annually)

Business Plan - Team Premier

$89

Cloud
Per User Per Month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Survey Format & Appearance

7.3
73%

Survey Content

7.9
79%

Survey Logic

7.8
78%

Survey Reporting & Analytics

7.7
77%

Survey Administration & Security

7.9
79%

Survey Distribution

7.1
71%

Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

What is SurveyMonkey's best feature?

Reviewers rate Multiple question types highest, with a score of 8.3.

Who uses SurveyMonkey?

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 104)
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April 05, 2022

Good feedback tool

Score 8 out of 10
Vetted Review
Verified User
Review Source
At my organization, we use SurveyMonkey for gathering feedbacks on internal as well as external affairs. With respect to our work culture, we conduct frequent polls on issues being faced by the employees or when we need to make decisions regarding something and thus need whole team votes. We also use this for sales pitch, interview & support feedbacks. We send out the links to the concerned persons which they fill as per their experience.
  • The templates are good and to the point
  • Great UI which offers unbeatable UX
  • Pricing is neither too expensive nor too rigid
  • We are still experimenting and trying it out, but we haven't noticed any cons yet
It is well suited for all sorts of feedback, polls and maybe office elections as well. It comes with a good amount of flexibility when creating forms which helps in creating very specific forms. It might be well-suited for research purposes as well but when it comes to small surveys then it is better to go with small streamlined tools.
Haven't used it yet
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before making a business decision that may have an impact on them - or just to see how they feel about certain aspects or changes within the business.
  • Easy to use interface.
  • Robust design features for survey variations.
  • Great free plan.
  • More customization for forms colors/design on free plan.
  • Analytics and reporting could be revamped.
  • UX could be improved.
SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
I have never had to use the support for SurveyMonkey - this goes to show that it is fairly intuitive and easy to use and doesn't have too many issues. Never had to reach out to ask a question on how something worked, nor ever needed assistance with something that wasn't working properly.
February 23, 2022

Utterly Pointless Product

Score 1 out of 10
Vetted Review
Verified User
Review Source
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding money-grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill out the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.
  • Demand money
  • Demand money
  • Demand money
  • Demand money
  • Offer free trial periods
  • not be tight CU Next Tuesdays
  • Make it clear the free product has absolutely no uses beyond collecting plans for a family dinner
  • Remove the free product as it is utterly pointless
SurveyMonkey is bottom-feeding money-grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill out the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.
SM are bottom feeding money grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill our the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.

Utterly useless and pointless.
Stefan Achard | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the renewal conditions. [In my opinion, you should] please note that their conditions do not respect Consumer Laws. [I feel that] this is considered fraud. [Because of our experience,] we recently decided to cancel our renewal subscription because our teams using the survey functionalities [feel that] the product [is] archaic and very costly for what it provides. [I believe] other products in the market do a better job for less. We are now turning to other products and companies that are worthy of our business. [Personally,] we do not tolerate fraud and misuse of consumer conditions.
  • Building a question
  • [I believe that the] renewal conditions [could be done differently].
  • [I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
  • [In my opinion, the] graphs are rudimentary and are not usable when presenting results.
[I think that] SurveyMonkey is too basic to actually permit any use. The functionalities that [are] interesting are very costly and [I think that] with the technology evolution of the past 2 years, we consider SurveyMonkey a market lagger.
[In my opinion,] the way they evaluate the service is archaic, and [I believe that] support does not look at files, honestly. [I feel that] they think only about short-term gains and not keeping customers.
Score 8 out of 10
Vetted Review
Verified User
Review Source
[Survey Monkey] allows us to conduct quick surveys on employee engagement.
  • Employee Engagement
  • Customer Feedback
  • Easy to set up
  • Training feedback
  • subscription cost
  • Social engagement
  • Data analysis
We had a very good experience with our employee engagement. We also have good ease of use with any training feedback. It was a bit of a challenge on the data analysis with customers.
The follow-up is good with support.
Katie Bindert | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey to prepare and market all of our surveys. We find it's not only useful in surveying our clientele, but collecting employee data as well.
  • Creating Surveys - Endless customization features to fit any size business
  • Marketing Surveys - Collect both consumer and employee data points
  • Array of Features - Unique Plans for individuals as well as corporations
  • Subscription service is not for everyone - Worth looking into before fully committing
  • Survey Implementation - Limitations on free plans can be severe
  • Refund policy - Customer service cuts serious corners
SurveyMonkey makes it easy to create simple surveys, quizzes, and polls to collect data from customers as well as employees. SurveyMonkey would be best geared towards smaller, independent, and non-profit organizations in need of basic data collection and research creation
SurveyMonkey’s customer service cuts serious corners. This has, in my opinion, been their biggest downfall. Though they have improved some in recent years, there is still very little support, especially when it comes to their subscription services.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I feel that one of the strengths of Survey Monkey is its ability to function in a variety of ways for different levels of users. We use Qualtrics surveys for the vast majority of our organizational needs. Qualtrics is a feature-heavy and robust platform that we have been working with for some time. With that being said many users find the interface too intimidating and prefer to use Survey Monkey. There are people that are familiar with using Survey Monkey outside of the work environment so already have some skill developed on how to create a survey, extract the results, and comprehend the metrics. We largely use Survey Monkey to meet the needs of these users. That isn't to say that in comparison Survey Monkey is featureless and lacks robustness, it isn't. It is a quick, simple, straightforward platform and there is a segment of our populous that appreciates that.
  • Allows you to collect responses quickly and easily.
  • Gives you tools to analyze your results.
  • Has tools to customize design elements and branding.
  • Creates PDF of the results for viewing offline.
  • Has flexible pricing models.
  • I find the dashboard a little intimidating and too clustered.
  • The name of the product sounds so childish and unprofessional.
  • You will need to unsubscribe from their email communications after you create an account.
Frankly, just based on the name alone I dislike using Survey Monkey for use with our external clients. Qualtrics seem better suited and more professional for those situations. Survey Monkey works really well for creating quick surveys that you want responses for over a short period of time that doesn't require a lot of analysis and follow-up with non-participants. I don't like that Survey Monkey advertises for themselves at the end of every survey so that is another reason I do not like them for higher stakes used. If you just want to aggregate opinion and take a temperature check on something Survey Monkey is a great way to do that.
I haven't had any need to contact a person for support for this product. The documentation and walkthroughs are enough to get most users where they need. As the production is nearly ubiquitous on the web there are a tremendous amount of helpful guides with a quick Google search or YouTube video.
Andrea Hester | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey on occasion to administer client satisfaction surveys. In the past, we've also used it for employee satisfaction. It's a very user-friendly application that enables us to quickly create custom questions in a variety of formats and offers solutions for easy analysis of results. It also enables anonymous participation.
  • User friendly interface
  • Good options for customizability in terms of questions format and logic
  • Decent branding and design options
  • Good interface for tracking, notifying survey participants, and analysis
  • More design customizability would be nice
Survey Monkey is certainly the industry leader for the custom online survey space. For general clients or employees, the survey needs to use common question formats like multiple-choice, short answer, long answer, ranking, etc., it fits most use cases. For UX research where you're looking for more web design-specific feedback, there are probably some better tools available.
I've not ever had to use SurveyMonkey's support but considering it is a leader in the space, there are many resources and tutorials widely available.
Shawn Bennett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is an easy to use service by the company and consumer. Individuals on marketing or account management utilize the service to get feedback and/or reviews about their experience with our product and how well we're servicing them.

The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
  • Quick surveys
  • Detailed feedback
  • Engaging
  • Easy
  • Fun
  • Entertaining
  • Data
  • Information
  • Better marketing to consumers
  • Custom URL's
  • Consumer login to see their surveys
SurveyMonkey is great to get quick and also detailed feedback based on recent customer interactions. A strong feature is the ability to incorporate surveys into email followup campaigns. Consumers tend to recognize this is easy and worthwhile for them to complete.
While you can get a sense of a Net Promoter score based on 1 to 10 responses , I wouldn't recommend this being used to rank a company.
Great support is never having to rely on support. Implementation was smooth.
Caroline Dobson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provides us with the ability to see trends in their experiences. We also will use adhoc to survey the rest of our company. It provides a trustworthy and confidential way to run surveys.
  • Confidentiality
  • Analytics
  • Personalization
  • Being able to send reminders to just individuals, not an entire group.
  • Being able to sort recipients by date sent.
SurveyMonkey is perfect when we want to ensure that employees can provide honest confidential feedback; when we've used other free providers in the past, they do not always feel confident that their identities are being withheld. SurveyMonkey is also perfect for when you want to be provided with graphics about the data you've received, this saves you time from having to do so manually. I cannot think of a time when it's not appropriate to use SurveyMonkey.
I have never had to use SurveyMonkey support. Their directions are so clearly laid out that I have no need for any further guidance.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey for ad hoc internal surveys as well as exit interviews and company feedback.
  • Customization. I can build my questions as I see fit.
  • Logic Controls. I can utilize branching logic rather than tell the user to skip ahead to a number.
  • Pagination. I can separate the survey into pages to eliminate a lot of scrolling.
  • I don't have any beef with SurveyMonkey as it currently sits, simply because my use is limited to impromptu internal surveys and exit interviews, neither of which require much pizzazz.
The surveys can be completely anonymous, which means your results will not be hindered by a user who is afraid of retaliation. The design and logic features make it simple to create and adjust the survey. This is the easiest tool of its kind that I have used, and it certainly beats trying to build my own in HTML.
I haven't had any issues with support, but I also haven't had many tickets with them (it works that well).
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect multiple responses from multiple parties for multiple scenarios. We are in the process of switching to Titan Forms or Wufoo for our external forms as Titan Forms can sync with our database and Wufoo has better payment integration.
  • User-friendly
  • Good at gathering feedback
  • Lots of templates
  • Not as robust as other survey programs
  • Need to pay for premium subscription to access advanced features
  • Doesn't integrate as well as other survey programs
SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
June 11, 2021

SurveyMonkey Review

Chuck Flacks | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I use the product to design and solicit participation in online opinion polling.
  • It's easy to use. The process of writing, editing, and formatting surveys is extremely fun.
  • It allows for easy mailing out of questionnaires to respondents through either links or direct mailing. It can manage products for you.
  • It makes analysis of results amazingly easy and creates appealing graphics.
  • My biggest problem is customer service. I made an error. I purchased an expensive option - cross tabs - at $900 and realized (too late) that I didn't need it. When I tried to get my money back and "return" the product, I was greeted with no sympathy. They said, "You signed the agreement."
Survey monkey is great. However, they cost me $900 for something I didn't need. It was my error, but they didn't make any allowance or accommodation. [I believe] they were heartless and rude.
[I believe] they are horrible.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We developed 360 evaluations for our team using SurveyMonkey. The software made it easy for us to email the survey to each team member and really gave us some valuable insight from our team. We have also used SurveyMonkey for pulse points on our team's overall engagement with our hospital. We also used SurveyMonkey to develop surveys with our clients to determine interest in various products/services.
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
  • I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
  • Embedding the surveys into a webpage, like WordPress is not as seamless as other services.
We have been able to utilize SurveyMonkey in a variety of ways for our hospital. We conducted internal staff polling and 360 reviews. We also utilized it for larger projects by sending out surveys to a large list of clients. I have used SurveyMonkey in both large and small organizations and it seems to fit well. The price point is great too, there is a lot of options in the free version and for a small fee small businesses have the same capabilities as larger organizations.
SurveyMonkey was really easy to use and I never had to reach out to support to use the Product. Even when we paid to send out on a larger scale it was still a very simple process for our entire team to utilize. Otherwise, I cannot comment on how they would handle a telephone call or email regarding the services/products that they offer.
Diane Bickers | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
I used [SurveyMonkey] to set up a survey for limited use in a non-profit organization and was surprised when the survey responses topped more than 40 that I could not access the results. This was not made clear when I was setting up the survey. I had used SurveyMonkey in the past with my organization, however it had switched over to another platform. I formerly trusted SurveyMonkey.
  • Easy to set up survey questions
  • More and more features are moving to paid functionality
If you are going to use extremely frequently [SurveyMonkey] may be worth it; but if you are a smaller user, beware of their marketing practices and negative optioning.
Service not available/digital service assistant - hard to get an actual person
FAQs not clear
Score 5 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is mainly being used to solicit feedback and to gain opinions from stakeholders and consumers in research and insights work. Usually it's to understand consumer behaviors and to gain alignment from across the organization. I would say it's a tool that easily allows for an easy survey to be programmed and fielded. I'm in marketing and communications.
  • Easy to program.
  • Navigation.
  • Lack of flexibility.
  • Difficult to program more elegant surveys.
I think there are better options out there. If you're in the process of looking for survey tools, you should look into a variety of SurveyMonkey's competitors before making a decision on what to buy.
The support is there if you need it. If you're a power user, it's unlikely you'd need it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
With the help of SurveyMonkey it is very convenient to carry out a survey of customers. With the help of this service, you can quickly create a beautiful and convenient survey, while not worrying about the technical side of the issue. Thus, the problem of customer feedback is easily and conveniently solved.
  • The ability to easily create an online survey without worrying about technical issues.
  • Possibility to send a link to the survey form via email.
  • Modern style and design for survey forms.
  • In some cases, the link to the survey form is very long.
Easy to use [SurveyMonkey] the first time. If you do not have extensive technical knowledge, but at the same time want to create a beautiful survey in just a few hours, then SurveyMonkey suits you like no other. When creating surveys in SurveyMonkey, keep in mind that browsers without enabled javascript will not display what you wanted.
The section on frequently asked questions describes most of the cases that may arise while using the service.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey for several different applications in our organization. First, we use it as a primary research tool when the project is smaller in scope and doesn't require the engagement of a full research team. Second, we use it as a tool to generate potentially newsworthy statistics that can be used as the basis for a media pitch or as a support point to illustrate an important aspect of the story.
  • SurveyMonkey's survey programming features are extremely intuitive. Someone who has never used it before can, with little direction or training, easily set up a simple - or comprehensive - survey in a matter of minutes.
  • Real-time reporting and analytics tools are extremely helpful to keep everyone involved informed on an ongoing basis.
  • Virtually any kind of question or answer format can be programmed into your SurveyMonkey survey.
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
SurveyMonkey is a high-value, cost-effective solution when you need to generate more basic levels of research that can be used for a wide variety of applications across the organization. If I can avoid the cost, aggravation and time it takes to engage a third-party research firm and use a tool like SurveyMonkey to generate what I need, I will do so.
We haven't had much of a need to engage the support team for SurveyMonkey, which is in itself another reason this company shines.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have used SurveyMonkey both internally with staff, and externally with previous and current clients to capture data on performance, and experience. It allows us to collect data in an efficient way, with reports that are easy to navigate, and allow us to see an overview of data, but also dial in to specifics.
  • Easy to build surveys
  • Simple to navigate as a user taking a survey
  • Easy to read data collection
  • A little more flexibility in reviewing data points
  • More customization options are always a plus
SurveyMonkey is a great tool to collect data in a variety of scenarios. It can be used internally as a tool for employee engagement and feedback. It is also great for quality assurance with past and present clients. It's ease of access, and extensive options for building surveys make it a tool worth utilizing.
I have not had to utilize the support option yet, but based on its in-depth functionality and ease of use - it seems the right things are happening behind the scenes. I appreciate the continuous access to support as needed, as this is a very important component of a good product.
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SurveyMonkey is being used across our organization to conduct market research and gather customer feedback. It is also used to gather employee feedback within the organization by filing out surveys that are shared across teams. Whether simple or complex surveys are created within minutes and reaching millions of respondents to collect and analyze data has become hassle free through SurveyMonkey.
  • A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
  • The surveys can be customized to match our brand by adding the company logo, company name and images.
  • One handy URL to collect responses from millions of respondents.
  • More options to customize the look of the surveys for a full custom branding
  • They should be able to offer live support within their site for faster communication with users.
SurveyMonkey is appropriate for creating online surveys from scratch and even while on the go that are used to access a huge number of respondents who provide answers that are needed to make critical decisions. There is an option of using a URL that can be linked to the company website, Facebook account, emails and more.
They have articles on their page that are likely to address any issue that a user may have and incase you need extra help every article page has a link that directs you to contact support. However some users in lower plans may not be eligible for phone support and they include this information in their contact page where a user can check whether they are eligible or not.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use SurveyMonkey at very specific moments, It is not an everyday tool for me, but without a doubt a very important one at the right time. As a designer, I'm constantly trying to reach out to what our customers think about new features, implementations, and also to collect information when starting a new project.
  • Great template options
  • Responsive and great user interface
  • Data display
  • A monthly subscription requires a minimum of three users at $25 per user. As I already said that this is not an everyday tool, it turns out to be a very expensive tool.
  • The basic plan is limited to 10 questions.
  • The collected data dashboards are not as beautiful as they could be.
Highly recommended for research, questionnaires, customer satisfaction, employee's opinion, discovering trends, etc. Because it is a specific software for research and data collection, anything that is related to it does very well.
I never had to contact the support team.
Jason Emery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use it to administer surveys to our internal staff as a way to gather questions about area where staff need training and assistance. I typically make the surveys very short so people dont just click thru. Minimal text as well. Survey monkey is excellent for short surveys. Very easy to set up.
  • very easy to set up a survey
  • helpful templates
  • easy modules to gather feedback and export to excel
  • support is mostly zen desk which stinks
  • limited electronic resources
Very good for self service. Very easy to learn and set up quick surveys. Free trial is helpful to get started. Its pretty easy to change colors and fonts so you can get the look you want. I would say its less appropriate for complex surveys the tools and analytics are less robust I would use Qualtrics for a bigger N size.
Its Zendesk support so you will get foreigners that aren't great with english and dont have direct access to management. That seems to be the way companies are going these days.
Score 8 out of 10
Vetted Review
Verified User
Review Source
In our organization of over 200,000 members, we use SurveyMonkey to build surveys, forms, polls, and quizzes using a variety of question types (e.g., initial proposals, check-ins with our members during the pandemic, assessment of how they are using our website). Each chapter also uses it for specific process, and some use it to gain a quick assessment of an inquiry.
  • Design themes are user friendly
  • Logo customization is a plus
  • Ability to create a custom template is advantageous among 11 different offices
  • Provides more dynamic collaboration
  • Free plan could offer a bit more so users can see the benefit to go with a premium plan
  • More survey templates
SurveyMonkey is a tool that offers any novice almost 200 survey templates. The user is able to view each one and see which one is most appropriate for their intended use. Their surveys are presented very well and are very well thought out, which maximizes the audience response quantity and quality.
Haven’t needed to use their support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We implemented SurveyMonkey for our entire institution as an easy way to share surveys internally and with external users.
  • Ease-of-use
  • Template design
  • Shareable links
  • Reporting could be more intuitive
  • More question options
  • Number of user "seats" per account
SurveyMonkey is very intuitive and easy to use when you need a quick survey and a convenient way to send it to others.
There are a number of templates available, and the option to design your own survey from scratch.
SurveyMonkey makes it easy to share a survey with others inside or outside of your organization, via link.
I have not used SurveyMonkey support yet, have not have the need for it.
April 14, 2021

Quick, easy insights

Score 8 out of 10
Vetted Review
Verified User
Review Source
We specifically use SurveyMonkey to get quick and easy feedback from employees. For example, discussions around future work from home opportunities throughout the pandemic, willingness to participate in different culture committee events, and general feedback on technology roll outs. We use it as needed as opposed to something on a regular basis.
  • Quick.
  • Easy.
  • User friendly.
  • Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
  • Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
It's appropriate to get quick, short responses from employees/end users. There are great options for varied answer types (i.e. multiple choice, drop downs, text responses) that allow it to suit most needs. I think the most important thing is to keep surveys as concise as possible in order to solicit the best responses.
I've never used any kind of support from SurveyMonkey, so I don't know how to rate them. My experience has been that it's so user friendly I haven't needed to reach out for support in the last few years I've used the tool.