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Filter 733 vetted SurveyMonkey reviews and ratings
Reviews (1-25 of 70)
July 03, 2020
Avoid SurveyMonkey, deceptive practices, confusing, contradictory and poor customer service.
We used SurveyMonkey to get some basic responses to find out how post-COVID our customers viewed Opening Hours.
- Creating Surveys that are clear and simple.
- Presenting results.
- Simple links for customers to use.
- Poor billing and membership plan description.
- Deceptive business practices, charging for services not used.
- Customer service providing confused and contradictory responses.
- Ignoring customers when they don't like the situation.
- Don't follow requests to turn off auto billing.
- Dispute EU customer law, even when their own site states it correctly.
- Website is deliberately difficult to navigate around billing/accounts and pricing.
February 14, 2020
SurveyMonkey- great for when you need quick and easy feedback from employees (internally)
We use SurveyMonkey when we have an event/ topic that we need feedback on. We send the survey to the whole office in an extremely quick, simple, and efficient matter. We use it to receive feedback from our whole company and it collect data immediately and reports back to the creator of the survey.
- User friendly
- Simplicity/interface
- It's a simple layout - not necessarily the most complex
- Not the most 'professional'
February 13, 2020
SurveyMonkey? I don't see why not
We have used SurveyMonkey on many occasions within our organization. The biggest purpose we use SurveyMonkey is to get a general vote on an idea, activity, etc. and we want to send it out to the team while keeping the votes anonymous. Examples of when we have used it is to determine where we should do our summer or holiday party, when we do fun superlative games within the office, or when we are decided on heavier topics within the office and want a general idea of what the team would like while maintaining their confidentiality.
- It does a great job by tailoring what you use it for, whether it's in college to do a survey for a project, see what the team wants to do for activities in the workplace, or even propose a new change to the company and get an idea of how people will react to this.
- I love that the answers provided by the users remain anonymous, this allows you to get an accurate answer.
- SurveyMonkey can be used in so many ways and I think so many people can use it for a variety of reasons, it'd be interesting to see how else they can grow into a new space.
- When waiting for results, since it is anonymous it doesn't tell you who has not completed the survey. If there was a way for it to constantly be in your inbox to prompt the person to complete it quickly, that'd be great.
January 31, 2020
Wonderful platform with lackluster support
SurveyMonkey is being used by our team to create surveys and deploy them on other channels. They use it for collecting data for various types of research being done for diverse industries. Since SM is such a complete and flexible tool it makes it very convenient to be applied in many industries and situations.
- Lots of question types and customization.
- AI to rate your survey quality.
- Bad support.
- Lack of white labeling regarding domain names.
SurveyMonkey is being used across many departments within our organization. The license is owned by marketing but it is used by sales, training and HR. It solves the need for people to generate and deploy quick information gathering surveys quickly without having to hire outside vendors to implement for us. It is a good tool for basic info gathering.
- It maintains all of our info gathered into one cloud-based repository.
- SurveyMonkey does a good job of having non-users being able to quickly develop a survey. If you've ever used Facebook you can use SurveyMonkey.
- I think SurveyMonkey could do a better job of analytics at the basic level. While we have a mid-tier program, if you want robust analytics you need to be at a higher price point.
- Some of the training modules are a bit lengthy and could be better served if broken into shorter topics. More like a FAQ library.
December 11, 2019
My survey monkey experience hangs well
It helps me make decisions for future creative projects and understand feedback from fans, musicians, and industry professionals. It helps me improve my inventory of songs.
- Accessible
- Simple
- Free
- Shareable
- Convenient
- Discrete
- Uploading mp3 files for surveys.
- Video and photos for surveys.
- More survey tutorials.
We currently use SurveyMonkey to poll our annual awards, get feedback on events and workflow processing. I like it because we can have our employees provide feedback they feel is confidential and they will be more honest and open in their responses. It helps us not have to do paper surveys and manual tracking like in the old days.
- Puts together a professional-looking survey
- Helps organize results and information
- Keeps past surveys for future reference
- Some areas of the system seem a little glitchy but could be user error, after trying different ways I can get it to do what I need it to do.
- I don't really have complaints, I am happy with the system for what we use it for. It meets our needs.
SurveyMonkey is being used for customer event registration forms, customer event and initiative feedback forms, inside sales team call scripts and templates, internal initiative feedback and suggestion forms, anonymous team brainstorming.
- The surveys are easy to replicate, saving our team time to create any new surveys necessary.
- Surveys are easy to brand and personalise, which is necessary for any large company.
- Question suggestions and optimisation is both available and easy to use.
- Offering more integrations with other sites and services would be helpful.
- Additional design functionalities would be beneficial - for internal design teams for instance to be able to upload various designs seamlessly.
- Offer better management of team accounts - making it easier to automatically share all surveys regardless of the individual account (that is under a group company account).
November 19, 2019
Great for those new to market research
We are a small marketing firm that cannot afford to use the "high-priced" survey tools. We like to use SurveyMonkey to test out concepts for our clients and prospects as well as learn more about a specific market or industry without spending our limited funds on a research tool. It's great at providing a quick snapshot of a product or service.
- It's very cost-effective.
- It's very intuitive.
- Very robust with features like data analysis, skip logic, etc.
- More complex questions are a bit of a challenge to format in the software.
- While it does have a ton of free features - It would be nice if they could add a few of the premium (paid) features to the free version.
- The fact that their logo appears on the survey is a bit disconcerting, but I think many folks have come to accept this.
September 11, 2019
For all your questioning needs
SurveyMonkey is used to collect information from staff on their interests and the usage of resources we are using in the district. It is easy to navigate and access for teachers who are utilizing in the course of their day.
- Easy to create surveys.
- Users can complete on any device.
- Question types are clear and easy to navigate.
Currently, I have been using SurveyMonkey for some of my online personal training clients that I don't get too much 1-on-1 interaction with. This helps me understand my clients' needs and make sure I am providing them the best quality training. This also helps my business grow and provides me with constructive feedback based on each specifically tailored survey.
- It's simple to use.
- Instantaneous setup/usage.
- The design/user interface is ergonomic and clean.
- The basic plan is quite limited.
- Automation can be difficult.
- Setting up surveys may take some time.
May 16, 2019
It can do all we need in our surveys and more. Worth using if surveying is important in your organization.
Used mainly internally to survey usage and satisfaction with the organization's system, mainly around training and knowledge. Also, from time to time, to survey customers satisfaction.
- Easy to build from scratch, the wizard approach takes you through steps.
- Easy to collect answers: a really easy way to distribute the survey as needed.
- Quick analysis as responses are sent because managers want 'early results,' so having the statistics nicely ready right away is good.
- UI is too loaded; there's a mix of the functions, "added value" info (like tips and benchmark data) and upgrades offered.
- Speed of the site could be better. Not that it is extremely slow, but if work a lot with the site, it might be painful.
- Although the wizard approach for building surveys A-Z is great, it would also be great to have a shortcut to build and send short "quick and dirty" surveys.
May 09, 2019
You Will Be Bananas for SurveyMonkey!
We use SurveyMonkey to collect data for our annual goals and objectives assessment. This software is easy to use and provides clear survey analysis while providing visually pleasing charts. By being web-based, we can access our data from any location. Many departments across our campus use SurveyMonkey for data collection.
- Ease of use.
- A wide variety of question types.
- Can easily import email addresses.
- The basic plan eliminated the option to export data. This should be free.
- There needs to be a more cost-effective option for small businesses.
SurveyMonkey is used to create ad-hoc surveys in a variety of offices, to a variety of constituents on campus. They can vary from short to long and have simple to complex logic. It gives us a way to collect data, quickly and easily, about events and topics on campus, past and future.
- Easy to build.
- Easy to mail out.
- Easy to view results.
- Could use more complex logic.
May 03, 2019
Do you like to do surveys? Try this program out!
We are a company that offers entertainment services: live music, DJ, karaoke, and also organize celebrations such as weddings, birthdays or any special activity. We have a team that contributes the ideas, but it is always necessary to know in which direction the new tendencies go and we like, when we finish our work, to collect the information of the clients, to know their opinions about our work.
This survey is applied by the communications team, once the marketing department authorizes it.
This survey is applied by the communications team, once the marketing department authorizes it.
- It is an easy program to use. You do not need to be an expert.
- It has excellent templates to use for different reasons.
- The platform offers you questions that you can use in your own surveys.
- When we send the surveys by mail, they arrive as spam.
- The free version is very limited. It is not flashy.
- On several occasions, I have not been allowed to correct surveys after I do them.
May 24, 2019
SurveyMonkey Saves Time & Saves Sanity
SurveyMonkey was used to develop and distribute surveys that we would us to gather, feedback, data, opinions and many other data types in order to conduct research and analyst for a myriad of companies. We also used SurveyMonkey to get quick insights of opinions on internal questions as well.
- Intuitive Survey design
- Data Collection
- Survey Distribution
- Would be nice to have some more customization options
- More data field yypes
- More security options
I like being able to send out questionnaires to my potential new customers to review their goals, needs, wants/desires, etc., to help them best pick a program and product.
- It is free
- Great concept to collect data
- Easy to send to multiple people
- Not super user-friendly to read the data
- Can't read all answers individually or always know who they are from
- The app version could be improved
June 12, 2019
SurveyMonkey for customer interviews
We used Surveymonkey to collect consumer data on one of our products. The questionnaire was filled out by affiliates and past consumers of our products. It was used across the whole organization and it was useful toward collecting customer interview data, analysis, and correlate answers to questions from large numbers of respondents.
- Loads quickly
- Easy link to circulate
- Intuitive UI
- Challenging to guarantee answer accuracy
- Not straightforward to write surveys
May 10, 2019
SurveyMonkey is not monkeying around!
We use SurveyMonkey to send out forms to collect information throughout our school district. It is a great way of collecting data and insights digitally, from staff, students, and parents with the ability for collecting it anonymously. The software gives us the ability to collect, analyze, and store the results to view and work with.
- Extremely easy to use with a lot of features and abilities built within.
- Large library of templates and questions to sample from.
- Reports for data.
- Could improve design options.
- Logic-flow.
- Pricing for education.
SurveyMonkey is used throughout our Marketing department to conduct customer feedback surveys on how we are doing, different polls we conduct, etc. It allows us a unified way of collecting the data we submit via survey and exporting the responses so that we can reach out and follow up to those who participated.
- Allows a unified way to collect responses.
- Allows users to unsubscribe and keeps track so that we don't keep sending emails to them.
- Provides an easy survey template.
- Provides an easier way to export responses.
SurveyMonkey is often used by individuals in my organization in order to conduct a quick poll in order to get a general feeling of various opinions. It is used for organizing events, for example. It is not really used by the company itself, but rather by people within separate departments or friendship/colleague groups.
- Quick poll.
- Gather answers to a simple question.
- See the most popular answers.
- The paid option is not worth it.
- Problems with billing.
- Poor customer service.
We utilize SurveyMonkey for a variety of surveys we conduct, but mainly for our large spring survey. This program is being utilized specifically by CCR&R. SurveyMonkey allows for us to survey a wide number of providers in order to collect data for the following year.
- A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
- Allowing for a large number of participants to be mailed at once is a huge plus.
- Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
- I truly feel there is room for improvement around the cost associated with an account. We are a 100% nonprofit, do not raise any type of funds, operating solely on a grant. Providing a deep discount for nonprofits like myself would get you further word of mouth than a review.
December 10, 2018
Survey Monkey in the Hospital world
Department-specific client satisfaction surveys. In this case, the performance and needs of the Medical Conference and Education Center at Children's Hospital Colorado. Polling satisfaction with our services such as Video Conferencing, A/V Support, training opportunities for large event, and CME planning.
- The options for question-types.
- Reports for data-gathering.
- QR code.
- Logic questions are not as user-friendly.
November 26, 2018
Serves the Basic Needs of Most Businesses
SurveyMonkey is mostly used by the marketing department to send out post-event surveys and product surveys. Other team members have access to SurveyMonkey as well to view the results of different surveys. The business problem that SurveyMonkey solves is that it gives us a way to collect and measure customer feedback so we can assess how we're doing in different areas. It also helps us collect information on our customers.
- SurveyMonkey makes it really easy to create surveys and structure different questions. There's a good variety of different question types to select from.
- The workflow of the survey builder makes a lot of sense and is very user-friendly. You don't need to be super tech savvy to use the platform.
- I've been impressed with the reporting features that SurveyMonkey provides. It has multiple chart types to select from to view the survey responses. It also lets you export all the results as a CSV.
- The design capabilities in SurveyMonkey are pretty limited. The templates they provide aren't great.
- The survey logic flow could be better. If you want to use conditional logic in your survey you need to have all questions on their own pages. I prefer Qualtrics in this sense.
- A lot of the main things you need require an upgrade, such as adding a logo to the survey. So any brand hoping to use SurveyMonkey will definitely need to upgrade their plan.
We use SurveyMonkey for newsletter feedback, sending out company wide surveys of satisfaction. It allows us to see the analytics of how employees feel about things while keeping it anonymous. This in turn allows departmental staff to make changes based off the answers of staff.
- Providing statistics based off answered questions and giving you a date range of when the responses were received
- The options for how to form your questions for answering is great as well. You can choose just 2 options or multiple.
- Showing how long it would take to complete the survey is nice, because sometimes when I take surveys I never fully know how long it will take to complete.
- Initially using SurveyMonkey was a little hard. Just becoming familiar with all the things you can do. It would be cool if they had an instructional that maybe pointed out things you can do if you're new to the program.
SurveyMonkey Scorecard Summary
Feature Scorecard Summary
About SurveyMonkey
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
Categories: Survey & Forms Building
SurveyMonkey Integrations
Marketo, Oracle Eloqua, Google Drive, Zapier, Slack, HubSpot, Zendesk, Mailchimp, Eventbrite, Trello, Freshdesk, Hootsuite, Salesforce, Microsoft, Tableau
SurveyMonkey Competitors
Pricing
- Does not have featureFree Trial Available?No
- Has featureFree or Freemium Version Available?Yes
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Visit our website for details: https://www.surveymonkey.com/pricing/
SurveyMonkey Support Options
| Free Version | Paid Version | |
|---|---|---|
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Phone |
SurveyMonkey Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Mobile Web |