Skip to main content
TrustRadius
SurveyMonkey

SurveyMonkey

Overview

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

Read more

Learn from top reviewers

Best Survey Tool

Rating: 9 out of 10
September 1, 2023
Vetted ReviewVerified User
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to...
Continue reading
Mohammed Alkayal
Project Manager - Research & Development
Project Officer
SPC Free Zone
SurveyMonkey2 years of experience

Awesome Survey Tool!

Rating: 10 out of 10
March 27, 2023
Vetted ReviewVerified User
We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to me using this software it was mainly...
Continue reading
Verified user
Professional
SurveyMonkey2 years of experience

Only 2 devices per account?!

Rating: 2 out of 10
July 9, 2022
Vetted ReviewVerified User
We survey students after course completion.
Continue reading
Kay Haven
C-Level Executive - Marketing
Director
TRES LLC
SurveyMonkey1 year of experience

Survey Monkey is a great surveying software for small businesses

Rating: 9 out of 10
March 24, 2022
IncentivizedVetted ReviewVerified User
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before...
Continue reading
Brandon Lai
Consultant - Information Technology
IT Manager
Mantra Fitness
SurveyMonkey4 years of experience

Utterly Pointless Product

Rating: 1 out of 10
February 23, 2022
Vetted ReviewVerified User
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding money-grabbing wasters. Their free produc...
Continue reading
Verified user
Director
SurveyMonkey1 year of experience

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Rating: 1 out of 10
December 30, 2021
Vetted ReviewVerified User
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the rene...
Continue reading
Stefan Achard
Board Member - Corporate
President and Founder
Connectiviti
SurveyMonkey10 years of experience

And the SurveyMonkey says........

Rating: 8 out of 10
September 5, 2021
IncentivizedVetted ReviewVerified User
[Survey Monkey] allows us to conduct quick surveys on employee engagement.
Continue reading
Curtis Pierre
Manager - Human Resources
Regional HR Manager
Home Depot
SurveyMonkey5 years of experience

Survey Monkey is a great way to have consistent feedback from diverse populations

Rating: 10 out of 10
August 23, 2021
IncentivizedVetted ReviewVerified User
This software is being used by my school district, across all schools, mainly for feedback in professional development classes but also from principals to teachers as a way of...
Continue reading
Verified user
Employee
SurveyMonkey2 years of experience

Survey Monkey, Fast, Simple, Convenient

Rating: 9 out of 10
August 3, 2021
IncentivizedVetted ReviewVerified User
I feel that one of the strengths of Survey Monkey is its ability to function in a variety of ways for different levels of users. We use Qualtrics surveys for the vast majority...
Continue reading
Verified user
Analyst
SurveyMonkey4 years of experience

Super Easy Survey Creation

Rating: 9 out of 10
July 29, 2021
IncentivizedVetted ReviewVerified User
We use SurveyMonkey on occasion to administer client satisfaction surveys. In the past, we've also used it for employee satisfaction. It's a very user-friendly application tha...
Continue reading
Andrea Hester
Director - Other
Director Of Operations
Clearfire, Inc.
SurveyMonkey10 years of experience

SurveyMonkey, easy and fun enough for a monkey.

Rating: 10 out of 10
July 6, 2021
IncentivizedVetted ReviewVerified User
SurveyMonkey is an easy to use service by the company and consumer. Individuals on marketing or account management utilize the service to get feedback and/or reviews about the...
Continue reading
Shawn Bennett
Account Manager - Sales
Sr. Account Executive - Inbound Team Lead
Menufy
SurveyMonkey3 years of experience

SurveyMonkey is a great value

Rating: 10 out of 10
June 24, 2021
IncentivizedVetted ReviewVerified User
We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provi...
Continue reading
Caroline Dobson
Contributor - Human Resources
Human Resources Generalist
CloudCheckr
SurveyMonkey2 years of experience

SurveyMonkey is Worth Trying

Rating: 10 out of 10
June 18, 2021
IncentivizedVetted ReviewVerified User
We use SurveyMonkey for ad hoc internal surveys as well as exit interviews and company feedback.
Continue reading
Verified user
Analyst
SurveyMonkey5 years of experience

SurveyMonkey - simple and user-friendly

Rating: 7 out of 10
June 14, 2021
IncentivizedVetted ReviewVerified User
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect multiple responses from multiple par...
Continue reading
Verified user
Program Manager
SurveyMonkey2 years of experience

SurveyMonkey Review

Rating: 1 out of 10
June 11, 2021
Vetted ReviewVerified User
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I use the product to design and solici...
Continue reading
Chuck Flacks
Consultant - Professional Services
Founder and Principal
Flacks Seed Consulting
SurveyMonkey5 years of experience
Log in with LinkedIn to see content from your network

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Team Advantage

$25

Cloud
per month (billed annually) per user (starting at 3 users)

Team Premier

$75

Cloud
per month (billed annually) per user (starting at 3 users)

Standard Monthly

$99

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
Return to navigation

Product Demos

SurveyMonkey

YouTube

Transformation ai SurveyMonkey Integration Demo

YouTube

Surveymonkey demo video

YouTube
Return to navigation

Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.4
Avg 7.9

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.8
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.5
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.8
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.8
Avg 8.6

Survey Distribution

Features related to the distribution of surveys.

9.8
Avg 8.2
Return to navigation

Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.


SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/

SurveyMonkey Integrations

SurveyMonkey Competitors

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

SurveyMonkey starts at $99.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1068)

Reviews

(1-25 of 107)
Companies can't remove reviews or game the system. Here's why

Best Survey Tool

Rating: 9 out of 10
September 01, 2023
MA
Mohammed Alkayal
Project Officer
SPC Free Zone (Government Administration, 51-200 employees)
Vetted Review
Verified User
SurveyMonkey
2 years of experience
Use Cases and Deployment Scope
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to the public, it's very useful and user-friendly.
Pros and Cons
  • Building survey questions
  • Many options to distribute the survey
  • Analyzing the survey result
Likelihood to Recommend
When creating surveys, it's very userfriendly where you can copy from any where and paste it to edit on it, also sharing the survey is very easy, where you can create multiple links if you are targeting group of people where you need to divide your responses

Awesome Survey Tool!

Rating: 10 out of 10
March 27, 2023
Verified User
Vetted Review
Verified User
SurveyMonkey
2 years of experience
Use Cases and Deployment Scope
We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to me using this software it was mainly used by our recruitment team, and I created surveys using MS Word. It was rather difficult to distribute surveys to our staff and collect the responses while ensuring identifiable information remained anonymous. We also struggled to get employees to take the time needed to complete them. Since acquiring SurveyMonkey, the process has been streamlined and it has made a world of difference even in the responses that we receive.
Pros and Cons
  • Keeps identifiable information anonymous.
  • Being able to close the survey at a set time without having to remember to do so.
  • Takes the guess work out of response collecting.
  • Makes it easy to categorize responses within the same survey. Being able to add tags to open-ended questions makes it easy for us to identify patterns in responses.
  • An array of survey options and questions.
  • An all around great product that meets multiple needs.
  • Can have multiple collectors for the same survey to included manual input.
Likelihood to Recommend
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.

Only 2 devices per account?!

Rating: 2 out of 10
July 09, 2022
KH
Kay Haven
Director
TRES LLC (Education Management, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
1 year of experience
Use Cases and Deployment Scope
We survey students after course completion.
Pros and Cons
  • Recipients don't have any complaints
Likelihood to Recommend
It's fine for people who have one office and a very limited number of devices. We have several office and classroom locations, as well as event venues. With our former survey provider, I could login from any device at any of our locations. No issue. I didn't have to lug a laptop around unless it was an event. SurveyMonkey is already VERY expensive compared to our previous survey provider. Now I've learned that with the standard account, you can only login from 2 devices without paying even more for an upgrade. (Even though you are verifying the account via email every time.) I have a tablet and laptop at home, a desktop at two different offices in the state, plus my phone, plus the laptop in our classroom. I can no longer shoot out surveys on the fly as classes are graduating out. It's now something that I have to do from the office, which is a hassle. I wish I knew this before spending many hours designing our survey in SurveyMonkey. We have logins for countless services like this one and we've never had this issue.

Survey Monkey is a great surveying software for small businesses

Rating: 9 out of 10
Incentivized
March 24, 2022
BL
Brandon Lai
IT Manager
Mantra Fitness (Health, Wellness and Fitness, 11-50 employees)
Vetted Review
Verified User
SurveyMonkey
4 years of experience
Use Cases and Deployment Scope
We use SurveyMonkey for both gathering feedback from our employees, as well as our clients. It is a great way for us to communicate with and get feedback from employees before making a business decision that may have an impact on them - or just to see how they feel about certain aspects or changes within the business.
Pros and Cons
  • Easy to use interface.
  • Robust design features for survey variations.
  • Great free plan.
Likelihood to Recommend
SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.

Utterly Pointless Product

Rating: 1 out of 10
February 23, 2022
Verified User
Vetted Review
Verified User
SurveyMonkey
1 year of experience
Use Cases and Deployment Scope
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding money-grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill out the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.
Pros and Cons
  • Demand money
  • Demand money
  • Demand money
  • Demand money
Likelihood to Recommend
SurveyMonkey is bottom-feeding money-grabbing wasters. Their free product only allows 10 results - this was not made clear (and was certainly not the previous situation) when signing up. To now see the additional results we either have to pay over £100 or ask our members to take to time to fill out the survey again on a platform not run by thieves. Not even a free trial period to at least get these results.

[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions

Rating: 1 out of 10
December 30, 2021
SA
Stefan Achard
President and Founder
Connectiviti (Management Consulting, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
10 years of experience
View profile
Use Cases and Deployment Scope
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the renewal conditions. [In my opinion, you should] please note that their conditions do not respect Consumer Laws. [I feel that] this is considered fraud. [Because of our experience,] we recently decided to cancel our renewal subscription because our teams using the survey functionalities [feel that] the product [is] archaic and very costly for what it provides. [I believe] other products in the market do a better job for less. We are now turning to other products and companies that are worthy of our business. [Personally,] we do not tolerate fraud and misuse of consumer conditions.
Pros and Cons
  • Building a question
Likelihood to Recommend
[I think that] SurveyMonkey is too basic to actually permit any use. The functionalities that [are] interesting are very costly and [I think that] with the technology evolution of the past 2 years, we consider SurveyMonkey a market lagger.

And the SurveyMonkey says........

Rating: 8 out of 10
Incentivized
September 05, 2021
CP
Curtis Pierre
Regional HR Manager
Home Depot (Retail, 10,001+ employees)
Vetted Review
Verified User
SurveyMonkey
5 years of experience
Use Cases and Deployment Scope
[Survey Monkey] allows us to conduct quick surveys on employee engagement.
Pros and Cons
  • Employee Engagement
  • Customer Feedback
  • Easy to set up
  • Training feedback
Likelihood to Recommend
We had a very good experience with our employee engagement. We also have good ease of use with any training feedback. It was a bit of a challenge on the data analysis with customers.

Survey Monkey is a great way to have consistent feedback from diverse populations

Rating: 10 out of 10
Incentivized
August 23, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
2 years of experience
Use Cases and Deployment Scope
This software is being used by my school district, across all schools, mainly for feedback in professional development classes but also from principals to teachers as a way of receiving multiple feedback.
Pros and Cons
  • Makes it simple to use, answer questions and submit the answers.
  • Provides good generalizations according to the feedback received.
  • Is a simple way of accumulating opinions about a variety of topics while not being too invasive.
Likelihood to Recommend
This software is very well suited for situations where a group of individuals is being asked about their work experience, meeting, professional development, training, etc.. in any way while it is desired by the admin to alter the way content is delivered for better results to educators, etc…
This software would be less appropriate in a setting where questions from only a few individuals are taken, making it easier to tell which person likely answered which survey.

Survey Monkey, Fast, Simple, Convenient

Rating: 9 out of 10
Incentivized
August 03, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
4 years of experience
Use Cases and Deployment Scope
I feel that one of the strengths of Survey Monkey is its ability to function in a variety of ways for different levels of users. We use Qualtrics surveys for the vast majority of our organizational needs. Qualtrics is a feature-heavy and robust platform that we have been working with for some time. With that being said many users find the interface too intimidating and prefer to use Survey Monkey. There are people that are familiar with using Survey Monkey outside of the work environment so already have some skill developed on how to create a survey, extract the results, and comprehend the metrics. We largely use Survey Monkey to meet the needs of these users. That isn't to say that in comparison Survey Monkey is featureless and lacks robustness, it isn't. It is a quick, simple, straightforward platform and there is a segment of our populous that appreciates that.
Pros and Cons
  • Allows you to collect responses quickly and easily.
  • Gives you tools to analyze your results.
  • Has tools to customize design elements and branding.
  • Creates PDF of the results for viewing offline.
  • Has flexible pricing models.
Likelihood to Recommend
Frankly, just based on the name alone I dislike using Survey Monkey for use with our external clients. Qualtrics seem better suited and more professional for those situations. Survey Monkey works really well for creating quick surveys that you want responses for over a short period of time that doesn't require a lot of analysis and follow-up with non-participants. I don't like that Survey Monkey advertises for themselves at the end of every survey so that is another reason I do not like them for higher stakes used. If you just want to aggregate opinion and take a temperature check on something Survey Monkey is a great way to do that.

Super Easy Survey Creation

Rating: 9 out of 10
Incentivized
July 29, 2021
AH
Andrea Hester
Director Of Operations
Clearfire, Inc. (Internet, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
10 years of experience
View profile
Use Cases and Deployment Scope
We use SurveyMonkey on occasion to administer client satisfaction surveys. In the past, we've also used it for employee satisfaction. It's a very user-friendly application that enables us to quickly create custom questions in a variety of formats and offers solutions for easy analysis of results. It also enables anonymous participation.
Pros and Cons
  • User friendly interface
  • Good options for customizability in terms of questions format and logic
  • Decent branding and design options
  • Good interface for tracking, notifying survey participants, and analysis
Likelihood to Recommend
Survey Monkey is certainly the industry leader for the custom online survey space. For general clients or employees, the survey needs to use common question formats like multiple-choice, short answer, long answer, ranking, etc., it fits most use cases. For UX research where you're looking for more web design-specific feedback, there are probably some better tools available.

SurveyMonkey, easy and fun enough for a monkey.

Rating: 10 out of 10
Incentivized
July 06, 2021
SB
Shawn Bennett
Sr. Account Executive - Inbound Team Lead
Menufy (Telecommunications, 51-200 employees)
Vetted Review
Verified User
SurveyMonkey
3 years of experience
View profile
Use Cases and Deployment Scope
SurveyMonkey is an easy to use service by the company and consumer. Individuals on marketing or account management utilize the service to get feedback and/or reviews about their experience with our product and how well we're servicing them.

The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
Pros and Cons
  • Quick surveys
  • Detailed feedback
  • Engaging
  • Easy
  • Fun
  • Entertaining
  • Data
  • Information
Likelihood to Recommend
SurveyMonkey is great to get quick and also detailed feedback based on recent customer interactions. A strong feature is the ability to incorporate surveys into email followup campaigns. Consumers tend to recognize this is easy and worthwhile for them to complete.
While you can get a sense of a Net Promoter score based on 1 to 10 responses , I wouldn't recommend this being used to rank a company.

SurveyMonkey is a great value

Rating: 10 out of 10
Incentivized
June 24, 2021
CD
Caroline Dobson
Human Resources Generalist
CloudCheckr (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
SurveyMonkey
2 years of experience
View profile
Use Cases and Deployment Scope
We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provides us with the ability to see trends in their experiences. We also will use adhoc to survey the rest of our company. It provides a trustworthy and confidential way to run surveys.
Pros and Cons
  • Confidentiality
  • Analytics
  • Personalization
Likelihood to Recommend
SurveyMonkey is perfect when we want to ensure that employees can provide honest confidential feedback; when we've used other free providers in the past, they do not always feel confident that their identities are being withheld. SurveyMonkey is also perfect for when you want to be provided with graphics about the data you've received, this saves you time from having to do so manually. I cannot think of a time when it's not appropriate to use SurveyMonkey.

SurveyMonkey is Worth Trying

Rating: 10 out of 10
Incentivized
June 18, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
5 years of experience
Use Cases and Deployment Scope
We use SurveyMonkey for ad hoc internal surveys as well as exit interviews and company feedback.
Pros and Cons
  • Customization. I can build my questions as I see fit.
  • Logic Controls. I can utilize branching logic rather than tell the user to skip ahead to a number.
  • Pagination. I can separate the survey into pages to eliminate a lot of scrolling.
Likelihood to Recommend
The surveys can be completely anonymous, which means your results will not be hindered by a user who is afraid of retaliation. The design and logic features make it simple to create and adjust the survey. This is the easiest tool of its kind that I have used, and it certainly beats trying to build my own in HTML.

SurveyMonkey - simple and user-friendly

Rating: 7 out of 10
Incentivized
June 14, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
2 years of experience
Use Cases and Deployment Scope
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect multiple responses from multiple parties for multiple scenarios. We are in the process of switching to Titan Forms or Wufoo for our external forms as Titan Forms can sync with our database and Wufoo has better payment integration.
Pros and Cons
  • User-friendly
  • Good at gathering feedback
  • Lots of templates
Likelihood to Recommend
SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.

SurveyMonkey Review

Rating: 1 out of 10
June 11, 2021
CF
Chuck Flacks
Founder and Principal
Flacks Seed Consulting (Non-profit Organization Management, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
5 years of experience
View profile
Use Cases and Deployment Scope
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I use the product to design and solicit participation in online opinion polling.
Pros and Cons
  • It's easy to use. The process of writing, editing, and formatting surveys is extremely fun.
  • It allows for easy mailing out of questionnaires to respondents through either links or direct mailing. It can manage products for you.
  • It makes analysis of results amazingly easy and creates appealing graphics.
Likelihood to Recommend
Survey monkey is great. However, they cost me $900 for something I didn't need. It was my error, but they didn't make any allowance or accommodation. [I believe] they were heartless and rude.

Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!

Rating: 9 out of 10
Incentivized
May 18, 2021
TC
Tiffany Consalvo
Practice Administrator
Consulting (Veterinary, 11-50 employees)
Vetted Review
Verified User
SurveyMonkey
8 years of experience
Use Cases and Deployment Scope
We developed 360 evaluations for our team using SurveyMonkey. The software made it easy for us to email the survey to each team member and really gave us some valuable insight from our team. We have also used SurveyMonkey for pulse points on our team's overall engagement with our hospital. We also used SurveyMonkey to develop surveys with our clients to determine interest in various products/services.
Pros and Cons
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Likelihood to Recommend
We have been able to utilize SurveyMonkey in a variety of ways for our hospital. We conducted internal staff polling and 360 reviews. We also utilized it for larger projects by sending out surveys to a large list of clients. I have used SurveyMonkey in both large and small organizations and it seems to fit well. The price point is great too, there is a lot of options in the free version and for a small fee small businesses have the same capabilities as larger organizations.

Survey says.... Totally disappointed

Rating: 2 out of 10
Incentivized
May 17, 2021
DB
Diane Bickers
Stakeholder Relations, Ontario Shared Services
BPYC (Non-profit Organization Management, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
3 years of experience
View profile
Use Cases and Deployment Scope
I used [SurveyMonkey] to set up a survey for limited use in a non-profit organization and was surprised when the survey responses topped more than 40 that I could not access the results. This was not made clear when I was setting up the survey. I had used SurveyMonkey in the past with my organization, however it had switched over to another platform. I formerly trusted SurveyMonkey.
Pros and Cons
  • Easy to set up survey questions
Likelihood to Recommend
If you are going to use extremely frequently [SurveyMonkey] may be worth it; but if you are a smaller user, beware of their marketing practices and negative optioning.

Better options out there

Rating: 5 out of 10
Incentivized
May 13, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
7 years of experience
Use Cases and Deployment Scope
SurveyMonkey is mainly being used to solicit feedback and to gain opinions from stakeholders and consumers in research and insights work. Usually it's to understand consumer behaviors and to gain alignment from across the organization. I would say it's a tool that easily allows for an easy survey to be programmed and fielded. I'm in marketing and communications.
Pros and Cons
  • Easy to program.
  • Navigation.
Likelihood to Recommend
I think there are better options out there. If you're in the process of looking for survey tools, you should look into a variety of SurveyMonkey's competitors before making a decision on what to buy.

Beautiful and modern survey forms

Rating: 10 out of 10
Incentivized
May 13, 2021
VC
Vasilii Chistyakov
Owner
Electronov.net (Retail, 1-10 employees)
Vetted Review
Verified User
SurveyMonkey
2 years of experience
Use Cases and Deployment Scope
With the help of SurveyMonkey it is very convenient to carry out a survey of customers. With the help of this service, you can quickly create a beautiful and convenient survey, while not worrying about the technical side of the issue. Thus, the problem of customer feedback is easily and conveniently solved.
Pros and Cons
  • The ability to easily create an online survey without worrying about technical issues.
  • Possibility to send a link to the survey form via email.
  • Modern style and design for survey forms.
Likelihood to Recommend
Easy to use [SurveyMonkey] the first time. If you do not have extensive technical knowledge, but at the same time want to create a beautiful survey in just a few hours, then SurveyMonkey suits you like no other. When creating surveys in SurveyMonkey, keep in mind that browsers without enabled javascript will not display what you wanted.

Don't search for an alternative; SurveyMonkey is the gold standard for a reason

Rating: 9 out of 10
Incentivized
May 12, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
9 years of experience
Use Cases and Deployment Scope
We use SurveyMonkey for several different applications in our organization. First, we use it as a primary research tool when the project is smaller in scope and doesn't require the engagement of a full research team. Second, we use it as a tool to generate potentially newsworthy statistics that can be used as the basis for a media pitch or as a support point to illustrate an important aspect of the story.
Pros and Cons
  • SurveyMonkey's survey programming features are extremely intuitive. Someone who has never used it before can, with little direction or training, easily set up a simple - or comprehensive - survey in a matter of minutes.
  • Real-time reporting and analytics tools are extremely helpful to keep everyone involved informed on an ongoing basis.
  • Virtually any kind of question or answer format can be programmed into your SurveyMonkey survey.
Likelihood to Recommend
SurveyMonkey is a high-value, cost-effective solution when you need to generate more basic levels of research that can be used for a wide variety of applications across the organization. If I can avoid the cost, aggravation and time it takes to engage a third-party research firm and use a tool like SurveyMonkey to generate what I need, I will do so.

Easy data collection and data review!

Rating: 10 out of 10
Incentivized
May 12, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
4 years of experience
Use Cases and Deployment Scope
We have used SurveyMonkey both internally with staff, and externally with previous and current clients to capture data on performance, and experience. It allows us to collect data in an efficient way, with reports that are easy to navigate, and allow us to see an overview of data, but also dial in to specifics.
Pros and Cons
  • Easy to build surveys
  • Simple to navigate as a user taking a survey
  • Easy to read data collection
Likelihood to Recommend
SurveyMonkey is a great tool to collect data in a variety of scenarios. It can be used internally as a tool for employee engagement and feedback. It is also great for quality assurance with past and present clients. It's ease of access, and extensive options for building surveys make it a tool worth utilizing.

Global leader in online survey projects

Rating: 9 out of 10
Incentivized
April 29, 2021
DT
Duane Thompson
Product Development Lead
AT&T (Telecommunications, 10,001+ employees)
Vetted Review
Verified User
SurveyMonkey
2 years of experience
View profile
Use Cases and Deployment Scope
SurveyMonkey is being used across our organization to conduct market research and gather customer feedback. It is also used to gather employee feedback within the organization by filing out surveys that are shared across teams. Whether simple or complex surveys are created within minutes and reaching millions of respondents to collect and analyze data has become hassle free through SurveyMonkey.
Pros and Cons
  • A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
  • The surveys can be customized to match our brand by adding the company logo, company name and images.
  • One handy URL to collect responses from millions of respondents.
Likelihood to Recommend
SurveyMonkey is appropriate for creating online surveys from scratch and even while on the go that are used to access a huge number of respondents who provide answers that are needed to make critical decisions. There is an option of using a URL that can be linked to the company website, Facebook account, emails and more.

A must-have tool for research

Rating: 8 out of 10
Incentivized
April 28, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
5 years of experience
Use Cases and Deployment Scope
We use SurveyMonkey at very specific moments, It is not an everyday tool for me, but without a doubt a very important one at the right time. As a designer, I'm constantly trying to reach out to what our customers think about new features, implementations, and also to collect information when starting a new project.
Pros and Cons
  • Great template options
  • Responsive and great user interface
  • Data display
Likelihood to Recommend
Highly recommended for research, questionnaires, customer satisfaction, employee's opinion, discovering trends, etc. Because it is a specific software for research and data collection, anything that is related to it does very well.

SurveyMonkey excellent for staff feedback

Rating: 10 out of 10
Incentivized
April 16, 2021
JE
Jason Emery
AIS Director
ISU Corp (Education Management, 501-1000 employees)
Vetted Review
Verified User
SurveyMonkey
12 years of experience
View profile
Use Cases and Deployment Scope
I use it to administer surveys to our internal staff as a way to gather questions about area where staff need training and assistance. I typically make the surveys very short so people dont just click thru. Minimal text as well. Survey monkey is excellent for short surveys. Very easy to set up.
Pros and Cons
  • very easy to set up a survey
  • helpful templates
  • easy modules to gather feedback and export to excel
Likelihood to Recommend
Very good for self service. Very easy to learn and set up quick surveys. Free trial is helpful to get started. Its pretty easy to change colors and fonts so you can get the look you want. I would say its less appropriate for complex surveys the tools and analytics are less robust I would use Qualtrics for a bigger N size.

SurveyMonkey takes the cake

Rating: 8 out of 10
Incentivized
April 14, 2021
Verified User
Vetted Review
Verified User
SurveyMonkey
13 years of experience
Use Cases and Deployment Scope
In our organization of over 200,000 members, we use SurveyMonkey to build surveys, forms, polls, and quizzes using a variety of question types (e.g., initial proposals, check-ins with our members during the pandemic, assessment of how they are using our website). Each chapter also uses it for specific process, and some use it to gain a quick assessment of an inquiry.
Pros and Cons
  • Design themes are user friendly
  • Logo customization is a plus
  • Ability to create a custom template is advantageous among 11 different offices
  • Provides more dynamic collaboration
Likelihood to Recommend
SurveyMonkey is a tool that offers any novice almost 200 survey templates. The user is able to view each one and see which one is most appropriate for their intended use. Their surveys are presented very well and are very well thought out, which maximizes the audience response quantity and quality.
Return to navigation