Overview
What is Zoom Workplace?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Zoom Workplace Review
My experience so far with Zoom Workplace
In my opinion, Zoom Workplace is Not Worth The Support and Service Headaches
Fantastic Google Calendar Integrations
High Price, High Value
Zoom Workplace Review!
Best in field
Great meeting and collaborative software for the workplace
Zoom Workplace review
Zoom Workplace for Life
Zoom Workplace is a great product and value
Zoom Workplace is a game changer!
It will get the job done.
Zoom the last 4 years
How Zoom Workplace Differs From Its Competitors
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
- saved time in sending meeting notes to those unable to attend
- helped with writing summary emails
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (790)8.181%
- Meeting initiation (774)8.080%
- High quality audio (789)7.676%
- High quality video (792)7.575%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.6High quality audio(789) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.5High quality video(792) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(790) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(717) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 8Meeting initiation(774) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.8Record meetings / events(751) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.6Live chat(663) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 7User authentication(584) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7.1Participant roles & permissions(640) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 5.9Hosted PBX(40) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.8Multi-level Interactive Voice Response (IVR)(45) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.1Directory of employee names(69) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 7.1Answering rules(63) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(75) Ratings
Automatic recording of inbound and outbound calls
- 6.4Call park(51) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7Call screening(52) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.7Message alerts(65) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.2Business SMS/External Messaging(44) Ratings
Unlimited SMS and/or MMS with clients
- 7.5Voicemail Transcription(57) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8.1Mobile app for iOS(92) Ratings
App for iPhone and iPad
- 6.9Mobile app for Android(60) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 6.1Centralized communications management(66) Ratings
All voice, chat, and video features can be managed from one central platform.
- 6.5Team messaging(63) Ratings
Team members can send each other messages.
- 7.4Team document sharing(56) Ratings
Documents can be shared with other team members.
- 6.2Call and meeting analytics(62) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Workplace?
Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.
Zoom Workplace Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Workplace Screenshots
Zoom Workplace Videos
Zoom Workplace Integrations
Zoom Workplace Competitors
Zoom Workplace Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Security |
Zoom Workplace Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5415)Attribute Ratings
- 3.8Likelihood to Renew17 ratings
- 10Availability1 rating
- 9Performance2 ratings
- 6.5Usability39 ratings
- 3.4Support Rating40 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 8Contract Terms and Pricing Model13 ratings
Reviews
(1-25 of 828)- Ad-hoc Meetings
- Scheduled Meetings
- Phone Communications
- Conference Room Collaboration
- Hardware related conferencing integration
- Admin setting options can be confusing
Zoom Workplace Review
- Team Chat
- Polls
- Meeting recordings
- Meeting Summary
- I don't like that the control bar at the bottom of the screen shifts when I open the chat or the participants side bar. It means I cannot open and close without moving my mouse. I think it would be better instead of shrinking the control bar, move items into the More area.
- The Audio options should be Same as System as default
My experience so far with Zoom Workplace
- Easy to use Interface
- Seamless updates
- Ease to configure and Manage
- Support can be improved.
- Account Manager gets changed and we are not informed properly
- Their chat was not useful
However, in my opinion, their support and customer service is awful. I'd ditch Zoom Workplace in a heartbeat if we hadn't invested in Zoom Rooms, and will migrate away when are equipmenourt needs replacing.
Also, in my opinion, thery're so anti-Microsoft, they don't have a Teams plugin which would make improve their phone application greatly.
- Video Conferencing
- Zoom Rooms
- No Teams Integration
- In my experience, Horrible Support
- In my experience, Horrible Customer Service
- In my opinion, Terrible CDW Offering
- In my opinion, Lousy Sales
- In my opinion, Awful Pricing
Fantastic Google Calendar Integrations
- integration into google calendar
- integration into hubspot
- chat function
- touch up filters
- the emojis that appear in response to gestures
- sometimes we can't get in because of confusing host settings
- the passwords are too long and cumbersome when typing out
High Price, High Value
- Webinars
- Screen Sharing Collaboration Features
- Engagement Features such as Whiteboard and Polls
- We'd love to see a VoIP Fax service at some point
- Ways to lock down a smaller meeting (
Zoom Workplace Review!
- Preparing meetings with assets
- Disparate apps to use in a session and day
- Meetings tab that provides users with info and other assets
- Awesome features like virtual backgrounds
- Poor customer service due to automated responses
- Better UI that is more simplistic for end users
- Can cause decreased productivity due to virtual meetings
Best in field
- Obviously, video calls
- extensive admin controls, with the ability to control things at an org, individual, or meeting level
- reporting
- polls
- Support system is lacking. The support team that responds to tickets is often lacking in knowledge, or does not pay attention to the questions/issues in the tickets.
- giving more levels of access (currently it is admin, or user), it would be nice to see some levels in between, or easy-to-use custom permission sets
- multiple instances of Zoom automatically deleting meetings that had been scheduled very far in advance.
If you need video conferencing software, Zoom delivers on just about any scenario you may think of. From a book club meeting, to hosting an event for 1000 people, Zoom can do it all!
- Screen sharing
- Troubleshooting
- Remote control
- Pose a question anonymously
- Allow multiple users to request control
- Better background noise cancellation
Zoom Workplace review
- Screensharing is easy and works quite well
- Video is good quality
- Audio is good quality
- Recording options work well
- It would be nice if the chat for a session were available to everyone joining, even if they join after a message was sent. That way you don't have to repost things for people who join late.
- Sometimes the virtual background doesn't mask well around the edges of my hair.
- It would be nice to be able to select and export several recordings at once. In the Recordings tab, you can select several items, but it only downloads a spreadsheet of recording info, not the actual files.
- When you download a recording, it would be nice to have the filename include the title of the meeting, and not just the timestamp.
Zoom Workplace for Life
- Chat and availability
- Sharing documents quickly
- Provides ability to have other join a video call quickly
- integration with calendar
- integration with email
- popup messages when not in the program
Zoom Workplace is a great product and value
- Chat
- Phone management
- Meetings management
- AI
Zoom Workplace is a game changer!
- Chat
- Meetings
- SMS Messaging
- Streamline app functionality to transfer calls
- Improve call quality
- resolve desktop client glitches & inconsistencies
It will get the job done.
- Don't have issues with connectivity
- Webinar and event features
- Polling
- Reaction features are fun
- I have had issues in meetings where the polling / survey didn't work
- When joining a meeting I am not hosting I can't edit my user name
Zoom the last 4 years
- Share screen
- Copy & paste of invitations
- The App
- The ease of getting to the Passcode & meeting Id
- Letting someone know they have been “invited” inside the app
- Clearness of self & other party
Zoom is Super User Friendly
- Video
- Audio
- Screen Share
- Whiteboard
- Only licensed accounts can schedule on behalf of
- 40 minute meeting minimum made 60 minutes
- updates happen pretty frequently, could be both positive and negative.
Game Changer
- The ability to hide questions from participants
- The ability to record the webinars on demand
- Sending out reminder emails to panelists and participants
- The on-demand recording doesn't always work. For example, our last webinar was not recorded due to a technical issue.
- The invites can be confusing for people who aren't very tech savvy. Sometimes the invite includes too much information, including the "dial-in" numbers that can detract from the link itself.
Great Suite of Applications for Communication
- Webinars and webinar attendee statistics are an absolutely breeze with Zoom Workplace.
- Zoom Workplace meetings are easy to spin up and make meetings easier and better to attend than alternatives that our productivity suite offers.
- Zoom Phone is so much easier to set up than a traditional VOIP system and works much better.
- SSO should be a free feature on all paid plans, and not gate-kept behind the most expensive ones.
- Setting up Zoom Contact Center required a professional services engagement. This was disappointing as our team was chomping at the bit and ready to implement without PS.
Zoom Workplace Review
We're looking into utilizing Zoom Workplace as the primary "All hands" call that we hold each week.
- easy for IT to manage
- Zoom Workplace is familiar to most people
- Zoom Workplace is highly reliable and calls are problem free
- build a webapp that allows people to join calls without needing to download the desktop app
less appropriate when costs are a factor as Teams/Meet is bundled in licensing
Review
- Large meeting rooms that our marcomms team is able to navigate and problem solve with quickly and easily.
- Ability to schedule meetings with internal and external team members for workshops. Provides us with several tools to communicate and share ideas without having to even turn your mic on.
- AI companion to remember points that were made and provide a summary to those who were unable to attend after the meeting.
- It would be nice to be able to turn off or opt in and out of AI companion automatically. For some meetings, an even briefer summary or table would be nice.
- Free translated captions and summaries for workshops with communities that do not speak english as a first language.
- My Zoom Workplace requires me to restart at least once a week or it will cause some issues with crashing. This may be my device.
2. Dislike how it can be confusing to transfer ownership of a reoccurring meeting to another meeting member when they are ooo for a set period of time
3. Like how it is easy to navigate between where the audio is coming from/ your mic source/ camera
It just works as described and for what you need
- Consistent Meeting Link
- Managing team member access
- Integration with other 3rd party approved apps in one centralized space
- I don't always want things recording - it would be nice to have a simple option - at my discretion - to pop up before a meeting to see if I want this meeting recorded
- Or it would be great if I could setup the recording in advance when I schedule the meeting - Do you want this meeting to be recorded? as an option when setting it
- Mobile to desktop transition - it would be great if I could go from mobile to desktop seamlessly without disrupting the flow of the meeting, having to join again - etc.
Best business communication platform
We also Zoom Workplace to send scheduled messages so use them for alerts, reminders and notifications as well.
- Reminder message at a specific time to send unresolved issues to have them escalated
- Makes it easy to connect with people.
- Being in IT helps to remote to devices not onnour network easily.
- Helps transfer screenshots easily than using emails.
- Increase time alloted on free video meetings.
- Option to change resolution of screenshots taken by Zoom Workplace so recipient can download and Zoom without loosing image quality
- Maybe in future add feature to track progress of task.
- Auto follow up script if no response would be nice.
Essential utility for remote-first teams
- Video streaming works flawlessly, even for large group conferences
- AI summaries of meetings keep teams organized and in the know
- Clips has been invaluable for sharing quick demos or examples to teammates and clients
- Easier switching from administrative to personal accounts
- More configuration options for placement of floating controls when sharing full screen
- Smoother video in low-bandwidth conditions
Zoom Workplace helped us be more productive
- Meeting summaries
- Calls
- In meeting polls
- integration with our outlook calendars
- When I travelled to Brazil I wasn't able to use the phone properly
- Meeting summary track channels, if it tracked voice, it would work better when having meetings in a hybrid enviroment
- The connection with my outlook account often gets disconnected
Zoom Workplace Innovation Forward
- Meetings -video conferencing with multiple team members in multiple time zones
- Surveys - utilizing this feature after we have hosted 500+ individuals in a webinar
- Visitor Management - being able to have the peace of mind of the security of inviting and registering guests
- whiteboard - work doesn't always translate when people are using PC vs Mac
- Mail & Calendar - if Zoom Workplace extension isn't pre-built into Outlook, it doesn't create a meeting easily or automatically
- Workspace Reservation - never seemed to be very useful for our team