Solid performer in the communication and collaboration space
We need a reliable tool to communicate with customers, prospects, vendors and other outside entities. In particular, we use Meetings and …
Starting at $5 per month per license
View Pricing Overview
What is Zoom Workplace?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Workplace Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (790)8.181%
- Meeting initiation (774)8.080%
- High quality audio (789)7.676%
- High quality video (792)7.575%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Workplace?
Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.
To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.
Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.
Zoom Workplace Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Workplace Screenshots
Zoom Workplace Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform
Zoom Workplace Integrations
Zoom Workplace Competitors
Zoom Workplace Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
| Security |
Zoom Workplace Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording highest, with a score of 8.3.
The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(5413)Attribute Ratings
Reviews
(1-25 of 829)Companies can't remove reviews or game the system. Here's why
We need a reliable tool to communicate with customers, prospects, vendors and other outside entities. In particular, we use Meetings and Phone on a regular basis for those communications. This could be ad-hoc meetings or scheduled meetings. Often times it includes video calls to ensure that we are all on the same page.
- Ad-hoc Meetings
- Scheduled Meetings
- Phone Communications
- Conference Room Collaboration
- Hardware related conferencing integration
- Admin setting options can be confusing
June 04, 2024
Zoom Workplace Review
We conduct weekly meetings of up to 20 attendees. The meetings alternate between hybrid and online. We have half of the members on premises, and half are spread from the USA to Japan, with Europe and Africa in the middle. Zoom Workplace allows us to meet effectively and efficiently to conduct our club business.
- Team Chat
- Polls
- Meeting recordings
- Meeting Summary
- I don't like that the control bar at the bottom of the screen shifts when I open the chat or the participants side bar. It means I cannot open and close without moving my mouse. I think it would be better instead of shrinking the control bar, move items into the More area.
- The Audio options should be Same as System as default
June 04, 2024
My experience so far with Zoom Workplace
We were using a 3rd onSIP provider before and they did not have any client. The compatible clients did not work on Linux. It was a nightmare to configure and manage them. Since we were using Zoom Meetings, we decided to integrate it to our current system. We are quite happy with the performance. Recently we started to evaluate Zoom Rooms and so far, the evaluation is going on well. We hope to deploy this to our organization.
- Easy to use Interface
- Seamless updates
- Ease to configure and Manage
- Support can be improved.
- Account Manager gets changed and we are not informed properly
- Their chat was not useful
Zoom Workplace is disappointing. I was first impressed with Zoom Workplace as a video conferencing tool, and that's still their greatest strength and core competency. They do that well, perhaps better than anyone else.
However, in my opinion, their support and customer service is awful. I'd ditch Zoom Workplace in a heartbeat if we hadn't invested in Zoom Rooms, and will migrate away when are equipmenourt needs replacing.
Also, in my opinion, thery're so anti-Microsoft, they don't have a Teams plugin which would make improve their phone application greatly.
However, in my opinion, their support and customer service is awful. I'd ditch Zoom Workplace in a heartbeat if we hadn't invested in Zoom Rooms, and will migrate away when are equipmenourt needs replacing.
Also, in my opinion, thery're so anti-Microsoft, they don't have a Teams plugin which would make improve their phone application greatly.
- Video Conferencing
- Zoom Rooms
- No Teams Integration
- In my experience, Horrible Support
- In my experience, Horrible Customer Service
- In my opinion, Terrible CDW Offering
- In my opinion, Lousy Sales
- In my opinion, Awful Pricing
June 04, 2024
Fantastic Google Calendar Integrations
Hybrid meetings where some people are in office and some are working from home. We also use it to facilitate online info sessions or webinars. It's great for one on ones but also large team meetings. We do typically have between two and fifteen people per call but can have up to 40 at certain times of the year.
- integration into google calendar
- integration into hubspot
- chat function
- touch up filters
- the emojis that appear in response to gestures
- sometimes we can't get in because of confusing host settings
- the passwords are too long and cumbersome when typing out
June 04, 2024
High Price, High Value
We utilize Zoom Workplace as a method of collaboration being that our workforce is entirely distributed. The tools that are available within Zoom Workplace really make it easy and effective to keep connected while not being in a physical office. Because there are limitations in regards to other services offerings similar to Zoom Workplace, it has become a preference for our employee base to use Zoom Workplace for both internal and external business use cases.
- Webinars
- Screen Sharing Collaboration Features
- Engagement Features such as Whiteboard and Polls
- We'd love to see a VoIP Fax service at some point
- Ways to lock down a smaller meeting (
June 04, 2024
Zoom Workplace Review!
There are sometimes Teams issues when attending virtual meetings. Therefore, Zoom Workplace is great with attending meetings! I rarely have connection issues, there are several virtual backgrounds and helpful tools like whiteboards that allow interactive presentations. I think that it is super easy as well to schedule an appointment and easy access to discuss with my team!
- Preparing meetings with assets
- Disparate apps to use in a session and day
- Meetings tab that provides users with info and other assets
- Awesome features like virtual backgrounds
- Poor customer service due to automated responses
- Better UI that is more simplistic for end users
- Can cause decreased productivity due to virtual meetings
June 04, 2024
Best in field
Score 8 out of 10
Vetted Review
Verified User
Our org teaches managerial trainings & leadership workshops across the globe. Although we do teach some in person, the large majority of our workshops are taught virtually.
- Obviously, video calls
- extensive admin controls, with the ability to control things at an org, individual, or meeting level
- reporting
- polls
- Support system is lacking. The support team that responds to tickets is often lacking in knowledge, or does not pay attention to the questions/issues in the tickets.
- giving more levels of access (currently it is admin, or user), it would be nice to see some levels in between, or easy-to-use custom permission sets
- multiple instances of Zoom automatically deleting meetings that had been scheduled very far in advance.
We use Zoom Workplace to schedule company meetings and events with numerous users. Some problems that were address with Zoom Workplace were collaboration between onsite and offsite users, events that needed long duration of time and allowing questions to be answered in real-time. Another use case that has been helpful is addressing users issues relating to hardware and software by offering the remote control feature.
- Screen sharing
- Troubleshooting
- Remote control
- Pose a question anonymously
- Allow multiple users to request control
- Better background noise cancellation
June 04, 2024
Zoom Workplace review
I use Zoom Workplace to conduct meetings with team members and clients, conduct online training sessions, and demo our product for potential clients. My company is completely virtual and we support and collaborate with people all over the world, so it is important to be able to meet with people via an online tool using video and audio, screenshare, and text chat.
- Screensharing is easy and works quite well
- Video is good quality
- Audio is good quality
- Recording options work well
- It would be nice if the chat for a session were available to everyone joining, even if they join after a message was sent. That way you don't have to repost things for people who join late.
- Sometimes the virtual background doesn't mask well around the edges of my hair.
- It would be nice to be able to select and export several recordings at once. In the Recordings tab, you can select several items, but it only downloads a spreadsheet of recording info, not the actual files.
- When you download a recording, it would be nice to have the filename include the title of the meeting, and not just the timestamp.
June 04, 2024
Zoom Workplace for Life
Allows for good collaboration across the workplace. Today I use the tool to chat with employee regardless of location. It serves as a one stop shop to get answers and helps to eliminate emails on urgent items.
- Chat and availability
- Sharing documents quickly
- Provides ability to have other join a video call quickly
- integration with calendar
- integration with email
- popup messages when not in the program
June 04, 2024
Zoom Workplace is a great product and value
We use the phone system, the chat features, SMS and the meetings every day. It allows us to utilize 1 app for everything. Zoom Workplace helps us maintain our day to day business with ease.
- Chat
- Phone management
- Meetings management
- AI
June 04, 2024
Zoom Workplace is a game changer!
We are a small business providing legal services in Alabama. Zoom Workplace Phone has been fantastic! We use Zoom Workplace to communicate with our clients, vendors and colleagues. Having interoffice chat, video calls/meetings & SMS capabilities all in once place has helped us communicate more smoothly both internally and externally. Zoom Workplace does tend to push out updates and even if you tell the software to "always stay up to date," you sometimes have to manually update the software. The mobile phone app is also a bit cumbersome and does not always work well. Sometimes the call quality is low even though we have fiber internet in our building, but we make do. If we get a bad connection, we usually re-attempt the call and 9 times out of 10, the call back fixes the quality issue.
- Chat
- Meetings
- SMS Messaging
- Streamline app functionality to transfer calls
- Improve call quality
- resolve desktop client glitches & inconsistencies
June 04, 2024
It will get the job done.
To facilitate internal and external meeting as well as webinars to our agency partners. I prefer using Zoom Workplace over Teams as it lags and often disconnects during meetings.
- Don't have issues with connectivity
- Webinar and event features
- Polling
- Reaction features are fun
- I have had issues in meetings where the polling / survey didn't work
- When joining a meeting I am not hosting I can't edit my user name
June 04, 2024
Zoom the last 4 years
Score 8 out of 10
Vetted Review
Verified User
I work at a small non profit-I use Zoom primarily for therapy sessions, staff meetings, and meetings with external stakeholders.
- Share screen
- Copy & paste of invitations
- The App
- The ease of getting to the Passcode & meeting Id
- Letting someone know they have been “invited” inside the app
- Clearness of self & other party
June 04, 2024
Zoom is Super User Friendly
We use Zoom for Attorney/Client meetings just about every day. This allows our attorneys and even staff to be flexible in when and where they take meetings. We also use Zoom for various department and group meetings, which allows for great collaboration and aligns with our varying work from home schedules.
- Video
- Audio
- Screen Share
- Whiteboard
- Only licensed accounts can schedule on behalf of
- 40 minute meeting minimum made 60 minutes
- updates happen pretty frequently, could be both positive and negative.
June 04, 2024
Game Changer
We host our monthly webinars on Zoom Workplace, and find that it's the ideal platform to host something like this on. We enable Q&A features but want to ensure that only panelists can see questions, and Zoom Workplace has been great for that.
- The ability to hide questions from participants
- The ability to record the webinars on demand
- Sending out reminder emails to panelists and participants
- The on-demand recording doesn't always work. For example, our last webinar was not recorded due to a technical issue.
- The invites can be confusing for people who aren't very tech savvy. Sometimes the invite includes too much information, including the "dial-in" numbers that can detract from the link itself.
June 04, 2024
Great Suite of Applications for Communication
We use Zoom Workplace for internal and external meetings as well as customer-facing webinars. We use Zoom Phone and Zoom Contact Center for customer support and external business discussions. Zoom Workplace helps us stay connected with our co-workers and our customers as an all-remote company.
- Webinars and webinar attendee statistics are an absolutely breeze with Zoom Workplace.
- Zoom Workplace meetings are easy to spin up and make meetings easier and better to attend than alternatives that our productivity suite offers.
- Zoom Phone is so much easier to set up than a traditional VOIP system and works much better.
- SSO should be a free feature on all paid plans, and not gate-kept behind the most expensive ones.
- Setting up Zoom Contact Center required a professional services engagement. This was disappointing as our team was chomping at the bit and ready to implement without PS.
June 04, 2024
Zoom Workplace Review
Zoom Workplace is used in our organization to collaborate with external clients who primarily use Zoom Workplace as the main collaboration platform. Some clients conferencing room systems are only compatible with Zoom Workplace as well. This solves the problem of cross collaboration with external vendors.
We're looking into utilizing Zoom Workplace as the primary "All hands" call that we hold each week.
We're looking into utilizing Zoom Workplace as the primary "All hands" call that we hold each week.
- easy for IT to manage
- Zoom Workplace is familiar to most people
- Zoom Workplace is highly reliable and calls are problem free
- build a webapp that allows people to join calls without needing to download the desktop app
June 04, 2024
Review
My organization uses Zoom Workplace for all of our internal and external meetings. This can range from staff calls, partnership discovery, mini trainings or webinars, to brainstorming and work sessions. This product addresses the need for us to have a functional, personable space to work as a team and introduce and engage with our work with external entities with ease. The scope of our use case is wide, we always use Zoom Workplace to meet.
- Large meeting rooms that our marcomms team is able to navigate and problem solve with quickly and easily.
- Ability to schedule meetings with internal and external team members for workshops. Provides us with several tools to communicate and share ideas without having to even turn your mic on.
- AI companion to remember points that were made and provide a summary to those who were unable to attend after the meeting.
- It would be nice to be able to turn off or opt in and out of AI companion automatically. For some meetings, an even briefer summary or table would be nice.
- Free translated captions and summaries for workshops with communities that do not speak english as a first language.
- My Zoom Workplace requires me to restart at least once a week or it will cause some issues with crashing. This may be my device.
June 04, 2024
It just works as described and for what you need
I use Zoom Workplace for as my go to virtual meeting resource - basically by default. I need a consistent link to use on a regular basis that doesn't change for recurring meetings and I need to be able to launch a meeting on the fly and Zoom Workplace makes it super easy to do that.
- Consistent Meeting Link
- Managing team member access
- Integration with other 3rd party approved apps in one centralized space
- I don't always want things recording - it would be nice to have a simple option - at my discretion - to pop up before a meeting to see if I want this meeting recorded
- Or it would be great if I could setup the recording in advance when I schedule the meeting - Do you want this meeting to be recorded? as an option when setting it
- Mobile to desktop transition - it would be great if I could go from mobile to desktop seamlessly without disrupting the flow of the meeting, having to join again - etc.
June 04, 2024
Best business communication platform
Since I work within IT team we have created multiple groups specific to various tasks within our team to have things ecalated in an orderly fashion and use this more than email to keep track of progress.
We also Zoom Workplace to send scheduled messages so use them for alerts, reminders and notifications as well.
We also Zoom Workplace to send scheduled messages so use them for alerts, reminders and notifications as well.
- Reminder message at a specific time to send unresolved issues to have them escalated
- Makes it easy to connect with people.
- Being in IT helps to remote to devices not onnour network easily.
- Helps transfer screenshots easily than using emails.
- Increase time alloted on free video meetings.
- Option to change resolution of screenshots taken by Zoom Workplace so recipient can download and Zoom without loosing image quality
- Maybe in future add feature to track progress of task.
- Auto follow up script if no response would be nice.
June 04, 2024
Essential utility for remote-first teams
We're using Zoom Workplace for all meetings and collaboration in our company, from daily standups and checkins, to sales, client, and partnership presentations, and company-wide all hands and webinars. Zoom Workplace helps our remote-first workforce stay connected and aligned, allowing us to recruit globally and complete our tasks day to day from anywhere.
- Video streaming works flawlessly, even for large group conferences
- AI summaries of meetings keep teams organized and in the know
- Clips has been invaluable for sharing quick demos or examples to teammates and clients
- Easier switching from administrative to personal accounts
- More configuration options for placement of floating controls when sharing full screen
- Smoother video in low-bandwidth conditions
June 04, 2024
Zoom Workplace helped us be more productive
Now with my staff working remotely, it is easier for them to communicate. It also solved the problem with meetings with people across the globe. The meeting summary also helps us to keep track of our projects. Having the ability to have Zoom Workplace in multiple devices also helps us to be more user friendly and present in many different areas.
- Meeting summaries
- Calls
- In meeting polls
- integration with our outlook calendars
- When I travelled to Brazil I wasn't able to use the phone properly
- Meeting summary track channels, if it tracked voice, it would work better when having meetings in a hybrid enviroment
- The connection with my outlook account often gets disconnected
June 04, 2024
Zoom Workplace Innovation Forward
We utilize Zoom Workplace for our Foundation which combines powerful features like the Scheduler, Surveys, and Docs to create an environment that enhances productivity and collaboration for our team. The Scheduler simplifies appointment management, Surveys provide immediate and valuable feedback, and Docs support enhanced collaboration with customizable workspaces. These tools collectively make Zoom Workplace an excellent choice for our team to optimize our workflows and stay connected effectively.
- Meetings -video conferencing with multiple team members in multiple time zones
- Surveys - utilizing this feature after we have hosted 500+ individuals in a webinar
- Visitor Management - being able to have the peace of mind of the security of inviting and registering guests
- whiteboard - work doesn't always translate when people are using PC vs Mac
- Mail & Calendar - if Zoom Workplace extension isn't pre-built into Outlook, it doesn't create a meeting easily or automatically
- Workspace Reservation - never seemed to be very useful for our team