Zoom Workplace in the Workplace after Covid
We use it for outside and inside meetings. Makes work from home possible. Zoom Workplace allows us the flexibility to choose where our …
Starting at $5 per month per license
View Pricing Overview
What is Zoom Workplace?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Workplace Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (775)8.181%
- Meeting initiation (761)7.979%
- High quality audio (776)7.575%
- High quality video (777)7.474%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Workplace?
Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.
To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.
Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.
Zoom Workplace Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Workplace Screenshots
Zoom Workplace Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform
Zoom Workplace Integrations
Zoom Workplace Competitors
Zoom Workplace Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
| Security |
Zoom Workplace Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.
The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(5400)Attribute Ratings
Reviews
(1-25 of 612)Companies can't remove reviews or game the system. Here's why
June 12, 2024
Zoom Workplace in the Workplace after Covid
We use it for outside and inside meetings. Makes work from home possible. Zoom Workplace allows us the flexibility to choose where our participants meet. We have several remote offices so Zoom Workplace is a good product for our ongoing usages. We are moving to M365 but we plan to continue using Zoom Workplace.
- Easy to join meeting
- User friendly
- Network friendly
- Clear Video and Audio
- Updates to client software is insane. Having to uninstall the previous version before installing the new version is so old school
- Software does not auto update in a managed domain without considerable effort on the part of IT
- Simpler Room Codes would be great
June 07, 2024
Excellent for streamlining communication.
We use it for all internal and external video calls and the Team Chat feature for all internal chat communication. Some key users have used Zoom Whiteboard for brainstorming during video calls. Before moving to Zoom, we had at least four different products covering one or more of those functions. Now, moving to Zoom, we've drastically simplified internal communication.
- It is easy to log in to Zoom video calls in various ways (phone, computer, audio, internal or external).
- Organization of Team Chats, with Channels and personal chats, is easy to find, and the threaded chats also help.
- Many, many settings for our org account.
- Continued issues with Outlook integration.
- Almost too many settings, hard to find what you need as an admin.
- Meeting Chats section of Team Chat can be confusing for users.
June 07, 2024
Zoom Workplace - streamline work communications.
Zoom has brought together our teams in a greater collaborative way than previous tools. The ease of interacting in in one platform for phone, chat, video, groups, etc., plus the added benefit of file sharing and AI capabilities, make this an easy decision. We have been on the platform for many years after switching from other VOIP providers at the time. Continuous product improvements and updates.
- Meetings - inhouse and external.
- Group chats.
- Love the screen grab feature for sharing a snippet in chat.
- Zoom captures data from all the various modules. Sometimes, finding what you are looking for can be difficult.
We need a reliable tool to communicate with customers, prospects, vendors and other outside entities. In particular, we use Meetings and Phone on a regular basis for those communications. This could be ad-hoc meetings or scheduled meetings. Often times it includes video calls to ensure that we are all on the same page.
- Ad-hoc Meetings
- Scheduled Meetings
- Phone Communications
- Conference Room Collaboration
- Hardware related conferencing integration
- Admin setting options can be confusing
June 04, 2024
Zoom Workplace Review
We conduct weekly meetings of up to 20 attendees. The meetings alternate between hybrid and online. We have half of the members on premises, and half are spread from the USA to Japan, with Europe and Africa in the middle. Zoom Workplace allows us to meet effectively and efficiently to conduct our club business.
- Team Chat
- Polls
- Meeting recordings
- Meeting Summary
- I don't like that the control bar at the bottom of the screen shifts when I open the chat or the participants side bar. It means I cannot open and close without moving my mouse. I think it would be better instead of shrinking the control bar, move items into the More area.
- The Audio options should be Same as System as default
Zoom Workplace is disappointing. I was first impressed with Zoom Workplace as a video conferencing tool, and that's still their greatest strength and core competency. They do that well, perhaps better than anyone else.
However, in my opinion, their support and customer service is awful. I'd ditch Zoom Workplace in a heartbeat if we hadn't invested in Zoom Rooms, and will migrate away when are equipmenourt needs replacing.
Also, in my opinion, thery're so anti-Microsoft, they don't have a Teams plugin which would make improve their phone application greatly.
However, in my opinion, their support and customer service is awful. I'd ditch Zoom Workplace in a heartbeat if we hadn't invested in Zoom Rooms, and will migrate away when are equipmenourt needs replacing.
Also, in my opinion, thery're so anti-Microsoft, they don't have a Teams plugin which would make improve their phone application greatly.
- Video Conferencing
- Zoom Rooms
- No Teams Integration
- In my experience, Horrible Support
- In my experience, Horrible Customer Service
- In my opinion, Terrible CDW Offering
- In my opinion, Lousy Sales
- In my opinion, Awful Pricing
June 04, 2024
Zoom Workplace Review!
There are sometimes Teams issues when attending virtual meetings. Therefore, Zoom Workplace is great with attending meetings! I rarely have connection issues, there are several virtual backgrounds and helpful tools like whiteboards that allow interactive presentations. I think that it is super easy as well to schedule an appointment and easy access to discuss with my team!
- Preparing meetings with assets
- Disparate apps to use in a session and day
- Meetings tab that provides users with info and other assets
- Awesome features like virtual backgrounds
- Poor customer service due to automated responses
- Better UI that is more simplistic for end users
- Can cause decreased productivity due to virtual meetings
June 04, 2024
Best in field
Score 8 out of 10
Vetted Review
Verified User
Our org teaches managerial trainings & leadership workshops across the globe. Although we do teach some in person, the large majority of our workshops are taught virtually.
- Obviously, video calls
- extensive admin controls, with the ability to control things at an org, individual, or meeting level
- reporting
- polls
- Support system is lacking. The support team that responds to tickets is often lacking in knowledge, or does not pay attention to the questions/issues in the tickets.
- giving more levels of access (currently it is admin, or user), it would be nice to see some levels in between, or easy-to-use custom permission sets
- multiple instances of Zoom automatically deleting meetings that had been scheduled very far in advance.
June 04, 2024
Zoom Workplace review
I use Zoom Workplace to conduct meetings with team members and clients, conduct online training sessions, and demo our product for potential clients. My company is completely virtual and we support and collaborate with people all over the world, so it is important to be able to meet with people via an online tool using video and audio, screenshare, and text chat.
- Screensharing is easy and works quite well
- Video is good quality
- Audio is good quality
- Recording options work well
- It would be nice if the chat for a session were available to everyone joining, even if they join after a message was sent. That way you don't have to repost things for people who join late.
- Sometimes the virtual background doesn't mask well around the edges of my hair.
- It would be nice to be able to select and export several recordings at once. In the Recordings tab, you can select several items, but it only downloads a spreadsheet of recording info, not the actual files.
- When you download a recording, it would be nice to have the filename include the title of the meeting, and not just the timestamp.
June 04, 2024
Zoom Workplace for Life
Allows for good collaboration across the workplace. Today I use the tool to chat with employee regardless of location. It serves as a one stop shop to get answers and helps to eliminate emails on urgent items.
- Chat and availability
- Sharing documents quickly
- Provides ability to have other join a video call quickly
- integration with calendar
- integration with email
- popup messages when not in the program
June 04, 2024
Zoom Workplace is a great product and value
We use the phone system, the chat features, SMS and the meetings every day. It allows us to utilize 1 app for everything. Zoom Workplace helps us maintain our day to day business with ease.
- Chat
- Phone management
- Meetings management
- AI
June 04, 2024
Zoom is Super User Friendly
We use Zoom for Attorney/Client meetings just about every day. This allows our attorneys and even staff to be flexible in when and where they take meetings. We also use Zoom for various department and group meetings, which allows for great collaboration and aligns with our varying work from home schedules.
- Video
- Audio
- Screen Share
- Whiteboard
- Only licensed accounts can schedule on behalf of
- 40 minute meeting minimum made 60 minutes
- updates happen pretty frequently, could be both positive and negative.
June 04, 2024
It just works as described and for what you need
I use Zoom Workplace for as my go to virtual meeting resource - basically by default. I need a consistent link to use on a regular basis that doesn't change for recurring meetings and I need to be able to launch a meeting on the fly and Zoom Workplace makes it super easy to do that.
- Consistent Meeting Link
- Managing team member access
- Integration with other 3rd party approved apps in one centralized space
- I don't always want things recording - it would be nice to have a simple option - at my discretion - to pop up before a meeting to see if I want this meeting recorded
- Or it would be great if I could setup the recording in advance when I schedule the meeting - Do you want this meeting to be recorded? as an option when setting it
- Mobile to desktop transition - it would be great if I could go from mobile to desktop seamlessly without disrupting the flow of the meeting, having to join again - etc.
June 04, 2024
Best business communication platform
Since I work within IT team we have created multiple groups specific to various tasks within our team to have things ecalated in an orderly fashion and use this more than email to keep track of progress.
We also Zoom Workplace to send scheduled messages so use them for alerts, reminders and notifications as well.
We also Zoom Workplace to send scheduled messages so use them for alerts, reminders and notifications as well.
- Reminder message at a specific time to send unresolved issues to have them escalated
- Makes it easy to connect with people.
- Being in IT helps to remote to devices not onnour network easily.
- Helps transfer screenshots easily than using emails.
- Increase time alloted on free video meetings.
- Option to change resolution of screenshots taken by Zoom Workplace so recipient can download and Zoom without loosing image quality
- Maybe in future add feature to track progress of task.
- Auto follow up script if no response would be nice.
June 04, 2024
Essential utility for remote-first teams
We're using Zoom Workplace for all meetings and collaboration in our company, from daily standups and checkins, to sales, client, and partnership presentations, and company-wide all hands and webinars. Zoom Workplace helps our remote-first workforce stay connected and aligned, allowing us to recruit globally and complete our tasks day to day from anywhere.
- Video streaming works flawlessly, even for large group conferences
- AI summaries of meetings keep teams organized and in the know
- Clips has been invaluable for sharing quick demos or examples to teammates and clients
- Easier switching from administrative to personal accounts
- More configuration options for placement of floating controls when sharing full screen
- Smoother video in low-bandwidth conditions
June 04, 2024
Zoom Workplace Innovation Forward
We utilize Zoom Workplace for our Foundation which combines powerful features like the Scheduler, Surveys, and Docs to create an environment that enhances productivity and collaboration for our team. The Scheduler simplifies appointment management, Surveys provide immediate and valuable feedback, and Docs support enhanced collaboration with customizable workspaces. These tools collectively make Zoom Workplace an excellent choice for our team to optimize our workflows and stay connected effectively.
- Meetings -video conferencing with multiple team members in multiple time zones
- Surveys - utilizing this feature after we have hosted 500+ individuals in a webinar
- Visitor Management - being able to have the peace of mind of the security of inviting and registering guests
- whiteboard - work doesn't always translate when people are using PC vs Mac
- Mail & Calendar - if Zoom Workplace extension isn't pre-built into Outlook, it doesn't create a meeting easily or automatically
- Workspace Reservation - never seemed to be very useful for our team
June 04, 2024
Zoom Workplace!
Zoom Workplace is an important part of our workplace as we are a hybrid company with most employees working remotely. Zoom Workplace is an invaluable collaboration tool between the core employees and the 1099 contractors who offer our services.
- Connecting individuals
- Analytics
- Feature set
- I don't like that it defaults to camera off for some of my meetings while others it doesn't
- Screen sharing is locked by default sometimes. Not sure why
- Whiteboarding tool is not easy to find
June 04, 2024
Zoom Workplace Review
We use it with our retailers and vendors for line reviews. We also use it to connect with our remote workers.
- Allowing all participants to share their screens
- Keep connected regardless or where you are...as long as there is a connection.
- Recording meetings so there is a record of the meeting can be essential.
- I would like to see the use of someone else's screen share.
- Better filter to disguise where you are located.
- Maybe update to show the comment in the persons video box.
June 04, 2024
Just Zoom Workplace It!
We are a law firm so outside of every court appearance being a Zoom meeting we use it internally for our practice group monthly meetings and candidate interviews. Zoom Workplace allows us to be flexible with our schedules and the schedules of our clients. Zoom Workplace simply works. As the IT Administrator, if I know Zoom Workplace is being used, I can rest easy.
- Video conference
- Desktop sharing
- Chat
- Delegate abilities around scheduling
- Voicemail control via email - double delete is a problem
- Better integration with M365
We have used Zoom Workplace in our synagogue since the beginning of the pandemic (March 2020). We initially used it to enable our religious school to move to online programming as well as for our lay leaders and staff to meet. We also used it for our worship services, and as the basis for our service streaming. In 2021, we added Zoom Room capabilities to allow for hybrid meetings and services. In 2022, we migrated our outdated telephony system to Zoom Phone.
We have found that while many things have returned to 100% in person, there continues to be a desire and demand for online and hybrid meetings and we have found the Zoom Workplace offerings continue to meet our needs.
We have found that while many things have returned to 100% in person, there continues to be a desire and demand for online and hybrid meetings and we have found the Zoom Workplace offerings continue to meet our needs.
- Zoom Phone is a robust VOIP system
- Zoom Workplace enables online meeting capabilities
- Zoom Rooms facilitate hybrid meetings
- We are generally pleased with the functionality
- the recent updates (especially replacing "security" with "host tools") is counterintuitive
- we don't need cutesy animated reactions
June 04, 2024
Zoom Workplace Helping Streamline Collaboration
We use Zoom Workplace for our instant messaging, phone and video conferencing.
- Great at video call
- Love that you can change a phone call into a video call
- Cloud recordings and transcripts are great
- Chat management is a mess. Chats just build. There needs to be some way to color coordinate, or not show the full list but collapse the history down. Too much to scroll through
- Would be nice to provide some sort of file structure within chats... a place to store files more than just pinning
June 04, 2024
Zoom Workplace review from a newer user
We needed a phone system we could use to call staff member directly in any one of our offices without having to call the main phone line. Now instead of overwhelming our admin staff with requests to be transferred to a co-worker in that office, we can now call that co-worker directly. There's also less wasted time waiting on hold as the call is transferred.
- SMS messages
- switching call display from main phone number to individual number
- Allowing the use of keyboard to enter number
- call quality
- not needing to rely on internet connection
- releasing headphone/mic access right away after disconnecting call. Sometimes it'll hold onto access and you can't use your headset until it's freed up.
June 03, 2024
Zoom Workplace Feedback
We use Zoom as our chat platform, video calls and we also have Zoom Phone with sms, and now we are trying Zoom Workplace. After new update and moving to Zoom Workplace, creating Zoom meetings is a challenge and attenders do not get invites, don't like that much and we only can schedule meetings using outlook add in, I would like to have ability to schedule meetings through Zoom Workplace back.
- Chat
- Video call
- Phone
- Make easier way contacting Zoom support to get help
- Schedule meetings through Zoom Workplace app
- Make it more clear when something needs to be a specific version to work
- Have them remove all ability to @ mention someone, or allow me to block people from mentioning me
- A serious enhancement would be to allow channels to be made automatically for AD groups (like office wide chats so they don't have to maintain the groups manually)
- Give us ability to remove us from channels and block them from adding us back
June 03, 2024
Zoom Workplace is a business saver!
We went full remote in 2020, Zoom has been critical to the continuation of our business since then. We host all of our meetings on Zoom and run our phone system through Zoom Phone. Zoom Meetings has been extremely reliable and easy to use, it's only gotten better over the years as well. We've had large webinars, important sales meetings and even staff parties all on Zoom that went flawlessly.
- High quality communications (voice/video)
- Reliable quality screen sharing
- Easy connections between staff and clients
- Improve mobile app notifications
June 03, 2024
Easy to implement, Better than RC or Vonage
Zoom Workplace replaced Ring Central in our environment. It worked similar to RC, but it ended up saving us more money. Both solutions can potentially nickel and dime you to chisel away on your phone system budget, so make sure you pick the right plans.
The Migration was easy, but you must plan ahead of time to assure a seamless cutover.
Where Zoom edges over RC would be the voice quality of calls, ease of use, and dependable video calls.
- Zoom audio quality
- Video calls are second to none
- Interface is intuitive
- Customer service and support