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The best research tool
Updated May 10, 2024

The best research tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UX team uses UserTesting to conduct research daily, actively involving users in our design process
  • Usability test of prototypes and live products
  • Card sort -tree test for findability assessment
  • Interviews to gain in-depth understanding to the whys
  • The auto-generated HLR from the metrics tab should be editable, it will save research so much time with creating reels.
  • Increased conversion
  • Increased customer satisfaction
  • Increased customer engagements
Customer support is very efficient, it is wonderful that I can get quick contact to a human communicating instances when I experienced blocks or bugs on the site.
it is very easy to use. I like that Usertesting is constantly updating website improving the experience for researchers
Yes, it has been easy recruiting target audiences of test.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

For UX research, through UserTesting, we are able to gather insights identifying users needs and exceptions of customers and feeding back to the business which has helped with prioritisation and opportunities.

Using UserTesting

10 - UX team
2 - Non UX researchers

UserTesting Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Extra support of UX researchers
Yes - Sort of
Having several research methods features to choose to gain user insights.