UserTesting helps guide teams towards quicker insights!
UserTesting is used across the user experience team at my company to answer the research questions that we have across our product teams …
Overview
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
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What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
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- No setup fee
For the latest information on pricing, visithttps://www.usertesting.com/plans
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.
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UserTesting Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
| Supported Countries | North America, APAC, EMEA |
| Supported Languages | English, French, German |
| Security |
Frequently Asked Questions
Reviewers rate Support Rating highest, with a score of 8.9.
The most common users of UserTesting are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(245)Attribute Ratings
Reviews
(1-25 of 146)Companies can't remove reviews or game the system. Here's why
- Buy in for UX due to speed of study quotas
- Changing the perception that UX slows the process down
- Quick testing, provided timely feedback.
May 30, 2024
Game changer in user research!
- Realignment of priorities.
- Time saving in user research.
- Need someone dedicated and to be accountable for that.
- Content is key to the sign up journey and UserTesting helps me improve that.
- UserTesting has helped me improve the Cashier on our site, making it easier for users to deposit money.
- UserTesting is helping me iterate all our content decisions, helping us improve the UX across all platforms.
- Faster time to derive insights as I do not need to transcribe interviews (UserTesting does it for me)
- Better alignment on user needs and business needs
- We're more concretely solving customer needs with business strategy
- Don't have any defined numbers to support this though. Sorry
May 28, 2024
Easy to use and instant results
- We increased ~30% subscriptions with a layout change tested on
- We increased ~20% subscriptions with a new subscribe page
- We converted from 50/50 to monthly vs annual users, to 85% annual users
- Gives us a competitive edge in our industry by increasing our UX maturity
- Helps put difficult decisions in perspective when pushing new initiatives
- Fast feedback and insights that allow us to improve our product before launching
- negative: it's hard to find your audience, since our product is too niche (German/French mobile card games)
- Increase in conversion rate of checkout completion following a redesign influenced by UserTesting through design iterations
- Decrease in customer complaints regarding the checkout (-83%) following its redesign
- Faster time to completion for AB Testing programme, and higher ROI as a result as tests had a higher chance of winning
May 10, 2024
The best research tool
- Increased conversion
- Increased customer satisfaction
- Increased customer engagements
April 30, 2024
Using UserTesting at [...]
- Faster time to market
- Better design and product decisions
- Research as a team-sport
April 29, 2024
Great for recruiting and quick turn usability projects
- Cost savings
- Avoiding poor user experiences from going to market
- Improved design and user flows
April 16, 2024
Recommend UserTesting for fast, reliable feedback
- Cost savings
- Improved usability
- Improved user satisfaction
April 14, 2024
Handy For Obtaining Valuable Results Quickly
- Personal sessions can take a month from planning to results. With UserTesting, you can complete a full test in just a few days.
April 12, 2024
Helpful in every way!
- increased usability rates
- decreased time on validation of the ideas
- enhanced UX processes
- Streamlining research operations through screener templates and study templates making creating and launching studies very quick
- Quick prototype feedback before implementing an analytics-based solution which requires more development time
April 05, 2024
Recommending this tool for any UX team!
- Long term cost savings
- Testing is an investment
- Lower the risk before releasing a product
April 03, 2024
Easily Streamline Your Insights
- Time savings
- Quicker time to market
- Increased engagement
- Boost in productivity
- Time saved on research operations (ops) activities (e.g., recruitment, scheduling, confirming, and incentivization processes)
- Time saved on compiling participant information through exporting excel files (e.g., demographics, psychographics)
December 07, 2023
Trusted usability companion
- I don't have an eye into this world, but it facilitates testing that contributes to products which are easier for users to navigate, engage users, and facilitate conversion and adoption
November 28, 2023
UserTesting is your best research/testing solution!
- Cost savings of over $100K as we dont involve our research vendors as much as we used to do in the past
- Better tested experience get out in the market quickly even when we don't have enough time available with our researchers; our designers who are well-trained on usertesting.com can test out quickly
- Faster product decision-making
- Uncovering new approaches to customer acquisition & retention
- Quicker validation (or invalidation) of product and business ideas
May 23, 2023
UserTesting for Designers
- Testing results have led us to create experiences that have fewer clicks to complete a task
- Testing the content/written instructions on our site has helped us determine which terms our participants are most familiar with and has us follow industry standards more closely
- A/B testing on referral button placement has shown which concept would provide more button clicks
May 22, 2023
Forget about recruitment and transcription
- It helps make the design process much more informed
- We are sure that all our products have been tested with real users, before finishing production
- It saves costs for recruitment and rewards