[24]7 Answers vs. Intercom
[24]7 Answers vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
[24]7 Answers | N/A | [24]7 Answers™ uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Help Center and search functions can utilize text-like messaging that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed. | N/A | |
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat |
[24]7 Answers | Intercom | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
[24]7 Answers | Intercom | |
---|---|---|
Top Pros | No answers on this topic |
|
Top Cons | No answers on this topic |
|
[24]7 Answers | Intercom | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
[24]7 Answers | Intercom | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7 Answers | Intercom | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
[24]7 Answers | Intercom | |
---|---|---|
Likelihood to Recommend | [24]7.ai No answers on this topic | Intercom |
Pros | [24]7.ai No answers on this topic | Intercom |
Cons | [24]7.ai No answers on this topic | Intercom |
Likelihood to Renew | [24]7.ai No answers on this topic | Intercom |
Usability | [24]7.ai No answers on this topic | Intercom |
Reliability and Availability | [24]7.ai No answers on this topic | Intercom |
Performance | [24]7.ai No answers on this topic | Intercom |
Support Rating | [24]7.ai No answers on this topic | Intercom |
Online Training | [24]7.ai No answers on this topic | Intercom |
Implementation Rating | [24]7.ai No answers on this topic | Intercom |
Alternatives Considered | [24]7.ai No answers on this topic | Intercom |
Return on Investment | [24]7.ai No answers on this topic | Intercom |
ScreenShots | Intercom Screenshots |