Fin by Intercom

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fin by Intercom	Score 8.6 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution

Pricing

Fin by Intercom

Editions & Modules

Fin with your current helpdesk: $0.99
one-time fee per 1 resolution
Copilot add-on: $35
per month per user
The Early Stage program: $65
per month (6 support seats)
Proactive Support Plus add-on: $99
per month
Fin with Intercom’s Helpdesk: from $39 + $0.99 per Fin resolution
per month per seat

Offerings

Pricing Offerings
Fin by Intercom
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

More Pricing Information

Pricing Info

Community Pulse
	Fin by Intercom
Considered Both Products	Fin by Intercom Verified User Representative Chose Fin by Intercom I find a key difference in reliability: HubSpot's AI sometimes "hallucinates" answers, presenting inaccurate information with undue confidence, which undermines trust. In contrast, Fin demonstrates a valuable willingness to be wrong, often signaling its limitations or knowledge … Incentivized Helpful? Verified User Manager Chose Fin by Intercom We initially used Dixa Mim Bot, which is a far inferior chatbot and AI system. It felt like they were behind the curve compared to Intercom, with slow progress and little investment in the future of the Bot. It was very basic in its capabilities and needed more Dev support to … Incentivized Helpful? Verified User Manager Chose Fin by Intercom We are still evaluating Pylon. Incentivized Helpful? Ellie Harris Support Lead Chose Fin by Intercom Not comparable - Intercom is the best in the industry in my opinion! Incentivized Helpful? Verified User Director Chose Fin by Intercom We have previously used Crisp chat, while the software is good, Fin really drives us towards using Intercom. Incentivized Helpful? Verified User Manager Chose Fin by Intercom Easy connections to them both, direct links, and easy access. We can communicate through them both and get the answer directly in the intercom, or simply an easy access direct link that shows exactly where we can find the answer we are looking for. It also gives suggestions for … Incentivized Helpful? Verified User Contributor Chose Fin by Intercom We've used Unblocked in Slack and also use Gemini in Google Suite. Each have their flaws, and all need to be double checked for accuracy. Incentivized Helpful? JS Jurian Sandvoort Customer Success Manager Chose Fin by Intercom Fin feels lighter and more intuitive than Zendesk which often needs heavy setup before you get value. Fin is quicker to adjust, easier for our team to manage and delivers better automated answers. We chose Fin because it fits our fast moving way of working and improves at a … Incentivized Helpful? Verified User Manager Chose Fin by Intercom Fin definitely stacks up pretty much at the same level when it comes to leveraging the input data KB to address customer queries. However reporting flexibility is something missing compared to the two mentioned platforms. The categorization of issues is much easier and accurate … Incentivized Helpful? Verified User General Manager Chose Fin by Intercom LiveAgent was our last helpdesk. It was ok when we implemented it, but I think Fin by Intercom is a quantum leap ahead Incentivized Helpful? Alex Richards Chief Information Officer & Co-Founder Chose Fin by Intercom FIN/Intercom has a much better UI and feels more integrated than Zendesk. The reporting is also much more straight forward - using something like Zendesk Explore is painful and feels like I'm using something 10 old. FIN also integrates better with other products, and we've … Incentivized Helpful? Verified User Account Manager Chose Fin by Intercom Beats them all in my opinion, Intercom's ease of use and intuitive design cannot be beat compared to others. We had a look at both Zendesk and Freshchat in the past and we saw very quickly that we're already using the best tool for the job. My only "complaint" would be the cost … Incentivized Helpful? Verified User Manager Chose Fin by Intercom Appcues does not have AI to answer customer questions like Fin can. Incentivized Helpful? Verified User Employee Chose Fin by Intercom Most complete product out there fitting our needs for the moment. Incentivized Helpful? Liz Myers Director of Success Chose Fin by Intercom Hiver is straight trash and we switched from it to Fin. Incentivized Helpful? Verified User Employee Chose Fin by Intercom N/A Incentivized Helpful? Verified User Director Chose Fin by Intercom i think it is in qpp to respond to the client quicker Incentivized Helpful? Verified User Representative Chose Fin by Intercom I am unsure what other avenues have been explored as far as AI. I am not a decision maker at my company. Incentivized Helpful? Verified User Team Lead Chose Fin by Intercom We also use Vambe, which works quite well with services like WhatsApp, integrating with other apps we use. We're also building with n8n for greater freedom and cost reduction. Usamos también Vambe que funciona bastante bien en servicios como whatsapp integrandose con otras apps … Incentivized Helpful? MS Muziwabo Sithole Consultant Chose Fin by Intercom When comparing the two I would say the most think that stood out is the reliability. As I have never experienced an outage with Intercom. With Salesforce we did encounter some outages which at somedays pushed us to the old way of working like reverting back to the actual … Incentivized Helpful? Verified User Employee Chose Fin by Intercom Fin is a good tool against other AI tools as he is straightforward and direct to the point on what you would like to do with your messages or texts. He can help our business to produce professional messages and makes our life a lot more easier. Fin is also the tool we use to … Incentivized Helpful? Ollie Volkovska Head of Customer Support & Account Management Chose Fin by Intercom We were using Intercom for years and using Fin by Intercom because it's a product of Intercom Incentivized Helpful? Verified User Manager Chose Fin by Intercom In my experience, what Intercom has done with Fin by Intercom is far more innovative and forward thinking than other tools I've used. It's intuitive, easy, and they are always releasing new things to make Fin by Intercom even more powerful. Incentivized Helpful?

Best Alternatives
	Fin by Intercom
Small Businesses	LocaliQ Score 8.8 out of 10
Medium-sized Companies	Piper the AI SDR by Qualified Score 9.2 out of 10
Enterprises	Conversica Score 4.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Fin by Intercom
Likelihood to Recommend	8.6 (385 ratings)
Likelihood to Renew	10.0 (21 ratings)
Usability	8.7 (294 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	5.8 (10 ratings)
Online Training	7.4 (2 ratings)
Implementation Rating	6.6 (5 ratings)
Product Scalability	9.1 (1 ratings)

User Testimonials
	Fin by Intercom
Likelihood to Recommend	Intercom It's a far superior AI offering compared to other options on the market. The lack of Dev support needed in the setup and management is a huge bonus as well. intercom is clearly investing in Fin, and the constant development and opportunity to be Beta testers keep us ahead in the industry too. Incentivized Verified User Anonymous Read full review
Pros	Intercom Ability identify the issue from limited information shared by the customer Clearly communicate the resolution leveraging the knowledgebase input The resolution by Fin is very detailed and calls out all the possible solutions to the problem helping the customer identify the right fix Fin is constantly learning from the past instances and leveraging into present and future issue resolution and thereby able to provide a good customer experience Incentivized Verified User Anonymous Read full review
Cons	Intercom I would like to see a report of the difference between chat and email reactions. When using Fin for email support, it can sometimes overrespond in email threads that involve multiple people. It may react to replies from other participants and send unnecessary responses. This also happens when colleagues are included in the email thread, causing Fin to keep replying to their messages as well. It’s not possible to remove Fin’s replies in individual email threads, which makes it difficult to stop the bot from responding when it’s no longer needed (unless you manually reply again). Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Intercom We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform. Incentivized Verified User Anonymous Read full review
Usability	Intercom It's pretty simple to implement. Naturally, there are some processes that are complex, but it's a naturally complex task that it's trying to tackle, so that is understandable. Occasionally it's not clear if one should create a new snippet for a nuanced question vs a custom answer - and then the custom answers can be tough to train. Incentivized Verified User Anonymous Read full review
Reliability and Availability	Intercom always there Incentivized Verified User Anonymous Read full review
Performance	Intercom works perfect Incentivized Verified User Anonymous Read full review
Support Rating	Intercom Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them. Incentivized LW Lukas Washack Operations Manager Read full review
Online Training	Intercom Easy to know the learning path Incentivized Verified User Anonymous Read full review
Implementation Rating	Intercom The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Intercom FIN/Intercom has a much better UI and feels more integrated than Zendesk. The reporting is also much more straight forward - using something like Zendesk Explore is painful and feels like I'm using something 10 old. FIN also integrates better with other products, and we've been able to create custom apps/widgets using the Intercom Canvas app far quicker than we could with Zendesk. Incentivized Alex Richards Chief Information Officer & Co-Founder Read full review
Return on Investment	Intercom We've achieved around a 50% resolution rate (and growing) with Fin by Intercom Our customers have a near instant response time when chatting with Fin by Intercom We've been able to use Fin by Intercom for a 100% AI driven approach for a subset of our users Incentivized Verified User Anonymous Read full review
ScreenShots	Fin by Intercom Screenshots