Fin by Intercom

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fin by Intercom	Score 8.7 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution

Pricing

Fin by Intercom

Editions & Modules

Fin with your current helpdesk: $0.99
one-time fee per 1 resolution
Copilot add-on: $35
per month per user
The Early Stage program: $65
per month (6 support seats)
Proactive Support Plus add-on: $99
per month
Fin with Intercom’s Helpdesk: from $39 + $0.99 per Fin resolution
per month per seat

Offerings

Pricing Offerings
Fin by Intercom
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

More Pricing Information

Pricing Info

Community Pulse
	Fin by Intercom
Considered Both Products	Fin by Intercom RA Rachelle Andrade Quality Assurance Analyst Chose Fin by Intercom Ease of use and very attentive support. Also, the AI is really really good with Fin by Intercom. You guys are just simply the best in the industry. Incentivized Helpful? Verified User Account Manager Chose Fin by Intercom Beats them all in my opinion, Intercom's ease of use and intuitive design cannot be beat compared to others. We had a look at both Zendesk and Freshchat in the past and we saw very quickly that we're already using the best tool for the job. My only "complaint" would be the cost … Incentivized Helpful? Verified User Team Lead Chose Fin by Intercom We're using another AI agent too. Fin AI is a little behind, as it needs to start learning from either testing or real conversations, so it can better advise users with accurate information - whereas the other AI agent is learning very fast and needs little to no adjustment of … Incentivized Helpful? Verified User Manager Chose Fin by Intercom None Incentivized Helpful? VV Vishal Vaswani Customer satisfaction and QA Chose Fin by Intercom None, Fin is the first and only tool that I have used. Incentivized Helpful? Verified User Account Manager Chose Fin by Intercom Intercom is just so much better; Our company was using both Zendesk and Intercom for two different products we offer. We brought them all over to Intercom, and they are really happy about the shift. They didn't use any AI in Zendesk, though, so Fin is their first experience … Incentivized Helpful? Bob Gerrmann Ai business operations specialist Chose Fin by Intercom Good value, especially compared to CRM. The AI voice from ElevenLabs is much cheaper at this stage than the Intercom voice. Incentivized Helpful? Verified User Employee Chose Fin by Intercom Intercom provides a broader range of available integrations, so it becomes a productivity booster because agents don't have to juggle between separate apps and can keep as much as possible to resolve the case within the same app. Incentivized Helpful? Eric Stilan Customer Experience Specialist Chose Fin by Intercom We used it a few years ago, and it was not as feature-rich for our needs. It lacked true AI capabilities, was hard for users to understand, and created workaround issues. The internal ticket system was difficult to use and led to many missed issues and calls. Incentivized Helpful? Verified User Director Chose Fin by Intercom Fin is far superior. We love Fin. Incentivized Helpful? Verified User Contributor Chose Fin by Intercom We did evaluate proactive support for a while, but found that it likely wouldn't be worth the cost. Helpful? Verified User Manager Chose Fin by Intercom We haven't looked at anything else. Incentivized Helpful? Quentin Boyer Technical Enablement Manager Chose Fin by Intercom Hubspot leaves much to be desired for the price while fin makes it easy. Incentivized Helpful? Verified User Team Lead Chose Fin by Intercom Fin by Intercom outperforms Zendesk in almost all metrics as a user-friendly, experienced-focused platform. Zendesk's chat functionality is more limited than Intercom's and the AI agent is not as helpful. Our primary business partner uses Zendesk, and this is what we use to … Incentivized Helpful? Verified User General Manager Chose Fin by Intercom Zendesk isn't even in the same league (I last used zendesk in 2023) Incentivized Helpful? Verified User Administrator Chose Fin by Intercom I think Fin by Intercom stacks up well for the specific niche of using AI to provide customer support and business uses. The other AI products I've used are more general LLMs which, while great, would be a struggle to use/build to provide the same experience. That said, as it … Incentivized Helpful? Verified User Manager Chose Fin by Intercom When searching for a customer support tool to use for our primary system of dealing with customers i did look at other companies products but none of them seemed to provide functionality as deep as intercom did, its not only Fin by Intercom but also team inboxes, help centre, … Incentivized Helpful? Verified User Representative Chose Fin by Intercom I find a key difference in reliability: HubSpot's AI sometimes "hallucinates" answers, presenting inaccurate information with undue confidence, which undermines trust. In contrast, Fin demonstrates a valuable willingness to be wrong, often signaling its limitations or knowledge … Incentivized Helpful? Verified User Manager Chose Fin by Intercom We initially used Dixa Mim Bot, which is a far inferior chatbot and AI system. It felt like they were behind the curve compared to Intercom, with slow progress and little investment in the future of the Bot. It was very basic in its capabilities and needed more Dev support to … Incentivized Helpful? Verified User Manager Chose Fin by Intercom We are still evaluating Pylon. Incentivized Helpful? Ellie Harris Support Lead Chose Fin by Intercom Not comparable - Intercom is the best in the industry in my opinion! Incentivized Helpful? Verified User Director Chose Fin by Intercom We have previously used Crisp chat, while the software is good, Fin really drives us towards using Intercom. Incentivized Helpful? Verified User Manager Chose Fin by Intercom Easy connections to them both, direct links, and easy access. We can communicate through them both and get the answer directly in the intercom, or simply an easy access direct link that shows exactly where we can find the answer we are looking for. It also gives suggestions for … Incentivized Helpful? Verified User Contributor Chose Fin by Intercom We've used Unblocked in Slack and also use Gemini in Google Suite. Each have their flaws, and all need to be double checked for accuracy. Incentivized Helpful?

Best Alternatives
	Fin by Intercom
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User Ratings
	Fin by Intercom
Likelihood to Recommend	8.7 (384 ratings)
Likelihood to Renew	10.0 (21 ratings)
Usability	8.7 (294 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	5.8 (10 ratings)
Online Training	7.4 (2 ratings)
Implementation Rating	6.6 (5 ratings)
Product Scalability	9.1 (1 ratings)

User Testimonials
	Fin by Intercom
Likelihood to Recommend	Intercom Fin by Intercom is well-suited for handling basic questions, especially for smaller teams that don’t have the time or resources to fully train it. That said, it’s easy to see how much more powerful Fin could be with proper guidance, training, and well-developed content in place. Incentivized Verified User Anonymous Read full review
Pros	Intercom Serves as the first point of interaction. Answers questions based on the knowledge base. Tries to suggest a solution for reported issues (in some cases). Gives the option to improve its answer. Learns from other conversations and replies by humans. Understands other languages. Interprets images (somewhat). Incentivized VV Vishal Vaswani Customer satisfaction and QA Read full review
Cons	Intercom Setting up workflows are not easy to do and have some limited scope Making repeated suggestions should be easier to contain It would be great if it could identify other tickets that may have similar issues or identify Linear or Jira tickets that may be relevant Prevent service agents from making duplicate customers of the same name or even close misspelled names - it makes for very dirty data Make suggestions for tagging conversations to rely less on the agents to do clean up Incentivized Eric Stilan Customer Experience Specialist Read full review
Likelihood to Renew	Intercom We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform. Incentivized Verified User Anonymous Read full review
Usability	Intercom I think Intercom and Fin by Intercom AI is pretty intuitive and user-friendly. I think, touching on already mentioned topics, that Fin by Intercom AI could be a little more intuitive in conversations especially when allowing customers to be routed to a person. Also, have to be honest, the search features (e.g. Inbox searches) and reports could be made more intuitive. Also, while I appreciate how fast Intercom changes, I have found that sometimes options or feature just move or change without warning. This can make things a little confusing if you get used to a particular way of working or using a feature. Incentivized Verified User Anonymous Read full review
Reliability and Availability	Intercom always there Incentivized Verified User Anonymous Read full review
Performance	Intercom works perfect Incentivized Verified User Anonymous Read full review
Support Rating	Intercom Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them. Incentivized LW Lukas Washack Operations Manager Read full review
Online Training	Intercom Easy to know the learning path Incentivized Verified User Anonymous Read full review
Implementation Rating	Intercom The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Intercom We initially used Dixa Mim Bot, which is a far inferior chatbot and AI system. It felt like they were behind the curve compared to Intercom, with slow progress and little investment in the future of the Bot. It was very basic in its capabilities and needed more Dev support to manage. Incentivized Verified User Anonymous Read full review
Return on Investment	Intercom With Fin, we achieved higher customer satisfaction and faster response times. It saves time for our support team, allowing them to focus on more complex questions or issues. It provides the opportunity for support staff to work at a more strategic level. Incentivized Verified User Anonymous Read full review
ScreenShots	Fin by Intercom Screenshots