Fin by Intercom

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fin by Intercom	Score 8.6 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution

Pricing

Fin by Intercom

Editions & Modules

Fin with your current helpdesk: $0.99
one-time fee per 1 resolution
Copilot add-on: $35
per month per user
The Early Stage program: $65
per month (6 support seats)
Proactive Support Plus add-on: $99
per month
Fin with Intercom’s Helpdesk: from $39 + $0.99 per Fin resolution
per month per seat

Offerings

Pricing Offerings
Fin by Intercom
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

More Pricing Information

Pricing Info

Community Pulse
	Fin by Intercom
Considered Both Products	Fin by Intercom Verified User Director Chose Fin by Intercom We have previously used Crisp chat, while the software is good, Fin really drives us towards using Intercom. Incentivized Helpful? Verified User Manager Chose Fin by Intercom Easy connections to them both, direct links, and easy access. We can communicate through them both and get the answer directly in the intercom, or simply an easy access direct link that shows exactly where we can find the answer we are looking for. It also gives suggestions for … Incentivized Helpful? Verified User Contributor Chose Fin by Intercom We've used Unblocked in Slack and also use Gemini in Google Suite. Each have their flaws, and all need to be double checked for accuracy. Incentivized Helpful? JS Jurian Sandvoort Customer Success Manager Chose Fin by Intercom Fin feels lighter and more intuitive than Zendesk which often needs heavy setup before you get value. Fin is quicker to adjust, easier for our team to manage and delivers better automated answers. We chose Fin because it fits our fast moving way of working and improves at a … Incentivized Helpful? Verified User Manager Chose Fin by Intercom Fin definitely stacks up pretty much at the same level when it comes to leveraging the input data KB to address customer queries. However reporting flexibility is something missing compared to the two mentioned platforms. The categorization of issues is much easier and accurate … Incentivized Helpful? Verified User General Manager Chose Fin by Intercom LiveAgent was our last helpdesk. It was ok when we implemented it, but I think Fin by Intercom is a quantum leap ahead Incentivized Helpful? Alex Richards Chief Information Officer & Co-Founder Chose Fin by Intercom FIN/Intercom has a much better UI and feels more integrated than Zendesk. The reporting is also much more straight forward - using something like Zendesk Explore is painful and feels like I'm using something 10 old. FIN also integrates better with other products, and we've … Incentivized Helpful? Verified User Account Manager Chose Fin by Intercom Beats them all in my opinion, Intercom's ease of use and intuitive design cannot be beat compared to others. We had a look at both Zendesk and Freshchat in the past and we saw very quickly that we're already using the best tool for the job. My only "complaint" would be the cost … Incentivized Helpful? Verified User Manager Chose Fin by Intercom Appcues does not have AI to answer customer questions like Fin can. Incentivized Helpful? Verified User Employee Chose Fin by Intercom Most complete product out there fitting our needs for the moment. Incentivized Helpful? Liz Myers Director of Success Chose Fin by Intercom Hiver is straight trash and we switched from it to Fin. Incentivized Helpful? Verified User Employee Chose Fin by Intercom N/A Incentivized Helpful? Verified User Director Chose Fin by Intercom i think it is in qpp to respond to the client quicker Incentivized Helpful? Verified User Representative Chose Fin by Intercom I am unsure what other avenues have been explored as far as AI. I am not a decision maker at my company. Incentivized Helpful? Verified User Team Lead Chose Fin by Intercom We also use Vambe, which works quite well with services like WhatsApp, integrating with other apps we use. We're also building with n8n for greater freedom and cost reduction. Usamos también Vambe que funciona bastante bien en servicios como whatsapp integrandose con otras apps … Incentivized Helpful? MS Muziwabo Sithole Consultant Chose Fin by Intercom When comparing the two I would say the most think that stood out is the reliability. As I have never experienced an outage with Intercom. With Salesforce we did encounter some outages which at somedays pushed us to the old way of working like reverting back to the actual … Incentivized Helpful? Verified User Employee Chose Fin by Intercom Fin is a good tool against other AI tools as he is straightforward and direct to the point on what you would like to do with your messages or texts. He can help our business to produce professional messages and makes our life a lot more easier. Fin is also the tool we use to … Incentivized Helpful? Ollie Volkovska Head of Customer Support & Account Management Chose Fin by Intercom We were using Intercom for years and using Fin by Intercom because it's a product of Intercom Incentivized Helpful? Verified User Manager Chose Fin by Intercom In my experience, what Intercom has done with Fin by Intercom is far more innovative and forward thinking than other tools I've used. It's intuitive, easy, and they are always releasing new things to make Fin by Intercom even more powerful. Incentivized Helpful? Alicja Warczak Customer Success Lead Chose Fin by Intercom Fin by Intercom combines ChatGPT knowledge but also Gemini (google) intelligence It makes the answer written in such a way that you don't have the impression that it was written by a bot Incentivized Helpful? Verified User Project Manager Chose Fin by Intercom At my previous company we used Zendesk for help articles. I prefer y'all's UI/UX over Zendesk though. Incentivized Helpful? Verified User Team Lead Chose Fin by Intercom Fin by Intercom definitely knows our platform better and can have more value by recommending content by following along with our conversations. ChatGPT is more supplemental and better at learning our voices and tones to make conversations sound like us. ChatGPT is also helpful … Incentivized Helpful?

Best Alternatives
	Fin by Intercom
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Medium-sized Companies	Piper the AI SDR by Qualified Score 9.1 out of 10
Enterprises	Conversica Score 4.1 out of 10
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User Ratings
	Fin by Intercom
Likelihood to Recommend	8.6 (383 ratings)
Likelihood to Renew	10.0 (21 ratings)
Usability	8.7 (292 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	5.8 (10 ratings)
Online Training	7.4 (2 ratings)
Implementation Rating	6.7 (5 ratings)
Product Scalability	9.1 (1 ratings)

User Testimonials
	Fin by Intercom
Likelihood to Recommend	Intercom Fin by Intercom is suited for all customer support scenarios. The major part is responsible of the business to feed a well equipped KB covering all the product/platform features, process steps and FAQs. If the KB is well equipped Fin can easily address incoming customer queries which it is able to do in our case and help us touch deflection rate of 85%. Incentivized Verified User Anonymous Read full review
Pros	Intercom The ability to control who and where Fin engages through Workflows. It can be a one-size-fits-all for your volume, or you can control the audience/topics that Fin will be active in. Pricing is negotiable, and while you contract to a minimum, there aren't severe penalties for overages. Incentivized Verified User Anonymous Read full review
Cons	Intercom Simplified answers for different products/tiers. It handles this but not easily Ability to ask Copilot questions without being in a conversation Provide users with a more obvious prompt to watch a help video if there's a help resource that directly answers their question Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Intercom We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform. Incentivized Verified User Anonymous Read full review
Usability	Intercom FIN is extremely capable and the UI is very intuitive. There are some things that involve using Data Connectors - for example there's a FIN workflow for when a customer creates a ticket but it doesn't give you access to the Ticket ID. You have to create a data connector to fetch that data - just seems a little convoluted. Incentivized Alex Richards Chief Information Officer & Co-Founder Read full review
Reliability and Availability	Intercom always there Incentivized Verified User Anonymous Read full review
Performance	Intercom works perfect Incentivized Verified User Anonymous Read full review
Support Rating	Intercom Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them. Incentivized LW Lukas Washack Operations Manager Read full review
Online Training	Intercom Easy to know the learning path Incentivized Verified User Anonymous Read full review
Implementation Rating	Intercom The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Intercom In my experience, what Intercom has done with Fin by Intercom is far more innovative and forward thinking than other tools I've used. It's intuitive, easy, and they are always releasing new things to make Fin by Intercom even more powerful. Incentivized Verified User Anonymous Read full review
Return on Investment	Intercom I like how I don't feel like I need to constantly be monitoring support, especially on weekends It's great that the user will get some response right away, I just need to hope that the response they do get is good enough if I'm awk Incentivized Verified User Anonymous Read full review
ScreenShots	Fin by Intercom Screenshots