24SevenOffice vs. Service Autopilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
24SevenOffice
Score 6.4 out of 10
N/A
24SevenOffice is a modular, all-in-one enterprise resource planning (ERP) system with integrated capabilities such as customer relationship management (CRM), financial and project management, and communication.N/A
Service Autopilot
Score 7.7 out of 10
N/A
Service Autopilot, from BACKTELL in Richardson, is a business operations management system for small home services businesses.N/A
Pricing
24SevenOfficeService Autopilot
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
24SevenOfficeService Autopilot
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
24SevenOfficeService Autopilot
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
24SevenOfficeService Autopilot
Payroll Management
Comparison of Payroll Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
1% below category average
Service Autopilot
-
Ratings
Pay calculation6.72 Ratings00 Ratings
Benefit plan administration7.62 Ratings00 Ratings
Direct deposit files5.12 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
24SevenOffice
7.9
2 Ratings
7% above category average
Service Autopilot
-
Ratings
API for custom integration9.02 Ratings00 Ratings
Plug-ins6.72 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
24SevenOffice
7.0
2 Ratings
13% below category average
Service Autopilot
-
Ratings
Single sign-on capability6.72 Ratings00 Ratings
Role-based user permissions7.42 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
24SevenOffice
6.9
2 Ratings
2% below category average
Service Autopilot
-
Ratings
Dashboards6.72 Ratings00 Ratings
Standard reports8.02 Ratings00 Ratings
Custom reports5.82 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
24SevenOffice
6.1
2 Ratings
22% below category average
Service Autopilot
-
Ratings
Accounts payable5.52 Ratings00 Ratings
Accounts receivable5.82 Ratings00 Ratings
Global Financial Support7.12 Ratings00 Ratings
Primary and Secondary Ledgers6.72 Ratings00 Ratings
Journals and Reconciliations5.72 Ratings00 Ratings
Configurable Accounting7.42 Ratings00 Ratings
Standardized Processes5.52 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
24SevenOffice
6.8
2 Ratings
14% below category average
Service Autopilot
-
Ratings
Inventory tracking7.72 Ratings00 Ratings
Automatic reordering6.52 Ratings00 Ratings
Location management6.72 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
24SevenOffice
7.6
2 Ratings
2% below category average
Service Autopilot
-
Ratings
Pricing8.02 Ratings00 Ratings
Order entry9.02 Ratings00 Ratings
Credit card processing6.52 Ratings00 Ratings
Cost of goods sold8.12 Ratings00 Ratings
Order Orchestration6.82 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
24SevenOffice
7.1
2 Ratings
4% below category average
Service Autopilot
-
Ratings
Billing Management5.52 Ratings00 Ratings
Cash and Asset Management9.02 Ratings00 Ratings
Travel & Expense Management7.52 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting5.52 Ratings00 Ratings
Period Close6.72 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
7% below category average
Service Autopilot
-
Ratings
Budgeting and Forecasting8.42 Ratings00 Ratings
Project Costing6.52 Ratings00 Ratings
Cost Capture8.62 Ratings00 Ratings
Capital Project Management6.12 Ratings00 Ratings
Customer Contract Compliance8.62 Ratings00 Ratings
Project Revenue Recognition8.02 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
4% above category average
Service Autopilot
-
Ratings
Project Planning and Scheduling8.32 Ratings00 Ratings
Task Insight for Project Managers7.42 Ratings00 Ratings
Project Mobile Functionality5.52 Ratings00 Ratings
Definable Resource Pools9.01 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
4% below category average
Service Autopilot
-
Ratings
Award Lifecycle Management8.02 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
24SevenOffice
6.6
2 Ratings
4% below category average
Service Autopilot
-
Ratings
Bids Analyzed and Compared7.01 Ratings00 Ratings
Contract Authoring7.42 Ratings00 Ratings
Contract Repository6.42 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated5.52 Ratings00 Ratings
Supplier Management4.82 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
24SevenOffice
6.7
2 Ratings
3% above category average
Service Autopilot
-
Ratings
Risk Repository7.02 Ratings00 Ratings
Control Management8.02 Ratings00 Ratings
Control Efficiency Assessments6.72 Ratings00 Ratings
Issue Detection7.02 Ratings00 Ratings
Remediation and Certification4.82 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
24SevenOffice
6.8
2 Ratings
1% above category average
Service Autopilot
-
Ratings
Transportation Planning and Optimization7.42 Ratings00 Ratings
Transportation Execution Management7.01 Ratings00 Ratings
Trade and Customs Management5.22 Ratings00 Ratings
Fulfillment Management5.22 Ratings00 Ratings
Warehouse Workforce Management5.01 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
24SevenOffice
6.4
2 Ratings
14% below category average
Service Autopilot
-
Ratings
Production Process Design8.62 Ratings00 Ratings
Production Management7.72 Ratings00 Ratings
Configuration Management6.12 Ratings00 Ratings
Work Execution7.62 Ratings00 Ratings
Manufacturing Costs4.82 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
24SevenOffice
7.6
2 Ratings
7% above category average
Service Autopilot
-
Ratings
Forecasting8.01 Ratings00 Ratings
Inventory Planning9.02 Ratings00 Ratings
Performance Monitoring7.72 Ratings00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
24SevenOffice
7.3
2 Ratings
2% above category average
Service Autopilot
-
Ratings
Proposal Management4.52 Ratings00 Ratings
Product Master Data Management8.62 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
24SevenOffice
-
Ratings
Service Autopilot
8.0
1 Ratings
5% above category average
Task Management00 Ratings8.01 Ratings
Resource Management00 Ratings8.01 Ratings
Scheduling00 Ratings8.01 Ratings
Workflow Automation00 Ratings8.01 Ratings
Team Collaboration00 Ratings8.01 Ratings
Document Management00 Ratings8.01 Ratings
Email integration00 Ratings8.01 Ratings
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User Ratings
24SevenOfficeService Autopilot
Likelihood to Recommend
5.5
(2 ratings)
8.0
(1 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
24SevenOfficeService Autopilot
Likelihood to Recommend
24SevenOffice
I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
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BACKTELL, INC
Service AutoPilot is a fantastic system for client service tracking and scheduling. While there are a few features and details I would personally like to see changed or added, the ultimate purpose of the system is well executed, fairly simple to use, and easy to understand. My recommendation would be to add more specific details such as canceled or closed clients and closed/canceled service history on active clients to remain permanently.
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Pros
24SevenOffice
  • Excellent UI that is easy to use. All features are a breeze.
  • Because of the depth at which it has data, it can be used very well.
  • Its integration with other ERP software is also possible for better analysis.
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BACKTELL, INC
  • service history, tracking
  • service scheduling
  • service/client notes
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Cons
24SevenOffice
  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
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BACKTELL, INC
  • when closing/canceling a service completely from a clients account it would be nice to still have the history to see what they had done in the past incase they change their mind later and wish to continue the service
  • cancel/closed client historys would also be nice as if someone sold their home, it would be nice to be able to see what was done on that property prior to inform new owners, etc.
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Likelihood to Renew
24SevenOffice
No answers on this topic
BACKTELL, INC
Service Autopilot has a versatile set of features that we use across all facets of our business. We use it for history tracking on clients properties, notes specific to the service and/or the client, as well as pricing details
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Alternatives Considered
24SevenOffice
24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.
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BACKTELL, INC
We use the two systems collaboratively. Both systems offer different features which we use bits and pieces of what we need from each to make the system work for our needs.
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Return on Investment
24SevenOffice
  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
Read full review
BACKTELL, INC
No answers on this topic
ScreenShots