24SevenOffice: Helpful but Ultimately Disappointing PM Experience
Clinton Verley | TrustRadius Reviewer
February 28, 2019

24SevenOffice: Helpful but Ultimately Disappointing PM Experience

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 24SevenOffice

24SevenOffice is used by our accounting, remote work and finance teams. We use it to bring together aspects of bookkeeping, payroll, customer service, and project management in one solution. It is used by both local and internationally based members of our team. Overall I would say we have about 5,000 employees on the platform.
  • Invoicing is a strength. The invoices produced are clear, correct and legible.
  • We have found some decent time-saving solutions within its project management suite, including an excellent task organizer.
  • Installation of the software is a snap due to the cloud solution.
  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
We selected 24SevenOffice because the vendor made a lot of promises and demos related to network uptime and features. None of this ended up being exactly correct in real life. I have never used any other PM software so I can't really speak to how it compares in a lot of those ways.
I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.

24SevenOffice Feature Ratings

Accounts payable
4
Accounts receivable
4
Global Financial Support
6
Primary and Secondary Ledgers
6
Intercompany Accounting
4
Localizations
7
Journals and Reconciliations
5
Enterprise Accounting
3
Configurable Accounting
7
Centralized Rules Framework
5
Standardized Processes
4
Automated Invoice Processing
8
Shared Services Payments
6
Billings Management
4
Customer Receipt Applications
7
Customer Collections
7
Revenue Recognition
6
Cash Management
9
Asset Management
4
Travel & Expense Management
6
Budgetary Control & Encumbrance Accounting
4
Period Close
6
Transactions Tax
8
Subledger Reconciliations
5
3rd Party Accounting Systems
6
Inventory tracking
7
Automatic reordering
5
Location management
6
Manufacturing module
5
Pricing
8
Order entry
9
Credit card processing
5
Cost of goods sold
7
Order Orchestration
5
End-to-end order visibility
9
Order exception Resolution
7
Pay calculation
6
Benefit plan administration
8
Direct deposit files
4
Salary revision and increment management
9
Reimbursement management
7
Dashboards
6
Standard reports
8
Custom reports
4
API for custom integration
9
Plug-ins
6
Role-based user permissions
7
Single sign-on capability
6
Award Lifecycle Management
8
Spending Control
5
Indirect Cost Management
7
Billing
6
Budgeting and Forecasting
8
Project Costing
5
Cost Capture
9
Capital Project Management
5
Customer Invoicing
4
Customer Contract Compliance
9
Project Revenue Recognition
8
Project Financial Performance Analysis
7
Project Financials Dashboard
5
Real-time Financial Reporting
7
Embedded Business Intelligence
5
Project Planning Collaboration
7
Project Planning and Scheduling
9
Project Manager Dashboard
7
Resource Manager Dashboard
8
Task Insight for Project Managers
7
Project Manager Mobile Functionality
4
Team Member Task Collaboration
5
Team Member Mobile Functionality
3
Project Candidate Search
6
Project Candidate Comparison and Analysis
5
Defineable Resource Pools
Not Rated
Defineable Resource Pools
5
Talent Profiles
6
Real-Time Project Reporting
8
Sourcing Team Collaboration
7
Catalog Shopping E-Commerce for Employees
5
Contract Authoring
7
Contract Compliance Management
5
Contract History
3
Contract Renewal Automation
8
Contract Repository
6
Contract Standardization and Enforcement
4
Electronic Signatures
5
Invoice Automated Matching
8
Purchasing Risk and Compliance Management
7
Requisitions-to-Purchase Orders Integrated
4
Spend Compliance Management
6
Supplier Assessment
8
Supplier Communication and Collaboration
7
Supplier Management
3
Supplier Portal
4
Risk Repository
7
Control Management
8
Control Mapping
3
Control Efficiency Assessments
6
Automated Control Assessments
7
Assessment Capture
4
Issue Detection
7
Automatic Notification
9
Remediation and Certification
3
Transportation Planning and Optimization
7
Transportation Sourcing Management
4
Freight Payment Automation
9
Trade Management
3
Trade Regulatory Compliance Management
7
Customs Entry Management
4
Customs Document Management
7
Customs Document Collaboration
8
Fulfillment Management
3
Inventory Visibility
9
Production Process Design
9
Supply Chain Business Flows
6
Production Management
7
Contracted Manufacturing Management
3
Configuration Management
5
Work Definition
4
Work Execution
8
Advanced Fulfillment
5
Manufacturing Costs
3
Inventory Planning
9
Multi-tier Supply Chain Planning
4
Performance Monitoring
7
Ideation Management
8
Requirements Management
4
Proposal Management
3
Innovation Portfolio Management
7
Product Master Data Management
9
Vendor Portal
7
Project Portfolio Management
10