24SevenOffice: Helpful but Ultimately Disappointing PM Experience
February 28, 2019

24SevenOffice: Helpful but Ultimately Disappointing PM Experience

Clinton Verley | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with 24SevenOffice

24SevenOffice is used by our accounting, remote work and finance teams. We use it to bring together aspects of bookkeeping, payroll, customer service, and project management in one solution. It is used by both local and internationally based members of our team. Overall I would say we have about 5,000 employees on the platform.
  • Invoicing is a strength. The invoices produced are clear, correct and legible.
  • We have found some decent time-saving solutions within its project management suite, including an excellent task organizer.
  • Installation of the software is a snap due to the cloud solution.
  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
We selected 24SevenOffice because the vendor made a lot of promises and demos related to network uptime and features. None of this ended up being exactly correct in real life. I have never used any other PM software so I can't really speak to how it compares in a lot of those ways.
I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.

24SevenOffice Feature Ratings

Accounts payable
4
Accounts receivable
4
Global Financial Support
6
Primary and Secondary Ledgers
6
Journals and Reconciliations
5
Configurable Accounting
7
Standardized Processes
4
Billing Management
4
Cash and Asset Management
9
Travel & Expense Management
6
Budgetary Control & Encumbrance Accounting
4
Period Close
6
Inventory tracking
7
Automatic reordering
5
Location management
6
Pricing
8
Order entry
9
Credit card processing
5
Cost of goods sold
7
Order Orchestration
5
Pay calculation
6
Benefit plan administration
8
Direct deposit files
4
Dashboards
6
Standard reports
8
Custom reports
4
API for custom integration
9
Plug-ins
6
Role-based user permissions
7
Single sign-on capability
6
Award Lifecycle Management
8
Budgeting and Forecasting
8
Project Costing
5
Cost Capture
9
Capital Project Management
5
Customer Contract Compliance
9
Project Revenue Recognition
8
Project Planning and Scheduling
9
Task Insight for Project Managers
7
Project Mobile Functionality
4
Definable Resource Pools
Not Rated
Contract Authoring
7
Contract Repository
6
Requisitions-to-Purchase Orders Integrated
4
Supplier Management
3
Risk Repository
7
Control Management
8
Control Efficiency Assessments
6
Issue Detection
7
Remediation and Certification
3
Transportation Planning and Optimization
7
Trade and Customs Management
3
Fulfillment Management
3
Production Process Design
9
Production Management
7
Configuration Management
5
Work Execution
8
Manufacturing Costs
3
Inventory Planning
9
Performance Monitoring
7
Proposal Management
3
Product Master Data Management
9