Overall Satisfaction with 24SevenOffice
24SevenOffice is used by our accounting, remote work and finance teams. We use it to bring together aspects of bookkeeping, payroll, customer service, and project management in one solution. It is used by both local and internationally based members of our team. Overall I would say we have about 5,000 employees on the platform.
- Invoicing is a strength. The invoices produced are clear, correct and legible.
- We have found some decent time-saving solutions within its project management suite, including an excellent task organizer.
- Installation of the software is a snap due to the cloud solution.
- Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
- The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
- We have had to pay for any support on the above issues.
- We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
- That said the network issues represent lost hours/money.
- The added training is also expensive.
We selected 24SevenOffice because the vendor made a lot of promises and demos related to network uptime and features. None of this ended up being exactly correct in real life. I have never used any other PM software so I can't really speak to how it compares in a lot of those ways.