365Ticketing vs. Mojo Helpdesk

365Ticketing

3 Reviews and Ratings

Mojo Helpdesk

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
365Ticketing	Score 9.0 out of 10	Mid-Size Companies (51-1,000 employees)	365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with…	$17 user/month
Mojo Helpdesk	Score 9.7 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$24 per month

Pricing

365Ticketing

Mojo Helpdesk

Editions & Modules

365Ticketing: $17
user/month

Mini Me: $0
Includes 10 agents
Professional: $29
Includes 10 agents
Enterprise: $99
Includes 10 agents
Unlimited: $399
Unlimited agents

Offerings

Pricing Offerings
365Ticketing	Mojo Helpdesk
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	365Ticketing	Mojo Helpdesk
Top Pros	Pro Due date Pro Easy to use	Pro Built in reports Pro Customer satisfaction Pro Adding new features
Top Cons	Minus Management feature Minus User interface Minus Little more intuitive	Minus Branding options Minus Able to customize Minus Text box

Features

365Ticketing

Mojo Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	365Ticketing - Ratings	Mojo Helpdesk 9.8 1 Ratings 21% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Expert directory	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	9.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	365Ticketing - Ratings	Mojo Helpdesk 10.0 1 Ratings 25% above category average
External knowledge base	00 Ratings	10.01 Ratings
Internal knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	365Ticketing - Ratings	Mojo Helpdesk 10.0 1 Ratings 26% above category average
Customer portal	00 Ratings	10.01 Ratings
Social integration	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	365Ticketing	Mojo Helpdesk
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	SAP Service Cloud Score 8.7 out of 10	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	365Ticketing	Mojo Helpdesk
Likelihood to Recommend	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	365Ticketing	Mojo Helpdesk
Likelihood to Recommend	SC Soft Pepper Solutions SRL-D No answers on this topic	Metadot Corporation For a small business it is a very good value. Incentivized Verified User Anonymous Read full review
Pros	SC Soft Pepper Solutions SRL-D No answers on this topic	Metadot Corporation User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review
Cons	SC Soft Pepper Solutions SRL-D No answers on this topic	Metadot Corporation The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review
Alternatives Considered	SC Soft Pepper Solutions SRL-D No answers on this topic	Metadot Corporation Price and customer service. Incentivized Verified User Anonymous Read full review
Return on Investment	SC Soft Pepper Solutions SRL-D No answers on this topic	Metadot Corporation Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review
ScreenShots	365Ticketing Screenshots	Mojo Helpdesk Screenshots