365Ticketing vs. Tidio

365Ticketing

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
365Ticketing	Score 9.6 out of 10	Mid-Size Companies (51-1,000 employees)	365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with…	$17 user/month
Tidio	Score 8.7 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 per month

Pricing

365Ticketing

Tidio

Editions & Modules

365Ticketing: $17
user/month

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

Offerings

Pricing Offerings
365Ticketing	Tidio
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

—

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

More Pricing Information

Community Pulse
	365Ticketing	Tidio

Features

365Ticketing

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	365Ticketing - Ratings	Tidio 7.0 1 Ratings 18% below category average
Chat history and transcripts	00 Ratings	7.01 Ratings
Chat reporting	00 Ratings	7.01 Ratings
Chat and web analytics	00 Ratings	7.01 Ratings

Best Alternatives
	365Ticketing	Tidio
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Front Score 9.1 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	SysAid Score 8.9 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	365Ticketing	Tidio
Likelihood to Recommend	- (0 ratings)	9.0 (2 ratings)

User Testimonials
	365Ticketing	Tidio
Likelihood to Recommend	SC Soft Pepper Solutions SRL-D No answers on this topic	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review
Pros	SC Soft Pepper Solutions SRL-D No answers on this topic	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	SC Soft Pepper Solutions SRL-D No answers on this topic	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Alternatives Considered	SC Soft Pepper Solutions SRL-D No answers on this topic	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	SC Soft Pepper Solutions SRL-D No answers on this topic	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots	365Ticketing Screenshots	Tidio Screenshots