3CX vs. TrioPBX

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
3CX	Score7.9 out of 10	N/A	Cyprus based company 3CX offers an IP PBX phone system.	$1.08 per user/per month
TrioPBX	N/A	N/A	TrioPBX is a cloud-hosted business phone and contact center platform built for organizations that want professional telephony, modern routing, and actionable analytics without the cost and complexity of on-premise hardware. The system consolidates inbound and outbound calling, IVR, queues, recordings, and WebRTC softphones into a single, configurable service suitable for customer support, sales, and service desks. Its architecture emphasizes quick rollout,…	N/A

Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

TrioPBX‑Pricing at a glance On the TrioPBX pricing page you’ll find transparent per‑user, per‑month pricing with all key features included — and importantly, no hidden long‑term contracts. Basic Plan – Ideal for small teams and lean budgets The Basic tier starts at just US $5 per user/month when you select 1‑5 users. Included with this plan: 200 local calling minutes per user — a solid allowance for light to moderate calling needs. Core features such as multi‑lingual IVR (Interactive Voice Response), the ability to ring all devices (desktop, mobile, web phone), one year of call recording, a dashboard, and a web‑phone interface. The entry cost and bundled minutes make this plan very friendly for startups, remote teams, freelancers, micro‑businesses or any operation that doesn’t yet need advanced features or large volumes of calls. Why it works for low‑budget scenarios At US $5/user/month the overhead is minimal, so you can get professional VoIP functionality without a large investment upfront. The included minutes mean you’re not immediately paying extra for basic outgoing calls, helping to control cost predictability. You get essential functionality (IVR, call recording, web phone access) that many legacy or traditional phone systems charge extra for – so you’re getting modern features for much lower cost. The plan is scalable. As you grow, you can move to the “Advanced” or “Premium” tiers when you genuinely need more minutes or additional features like click‑to‑dial, holiday routing, webhooks or audit logs. For now, you pay only for what you need. The billing is monthly and in USD with no long‑term lock‑in stated beyond “Cancel anytime” in the general FAQ section. Perfect use‑cases for the Basic plan A small team (1‑5 users) working from home or in a virtual/remote office environment who want unified communications without high cost. A startup or small business where budget is tight, but you still want features like IVR and call recording to present a professional image. A business that wants to test hosted PBX/VoIP before committing to higher‑volume plans — you can start lean and upgrade later.

Community Pulse
Key User Insights
	3CX	TrioPBX
Considered Both Products	3CX No answer on this topic	TrioPBX No answer on this topic
	Would buy again
	90% Would buy again 9 Answers	No answers on this topic
	Delivers good value for the price
	88% Delivers good value for the price 7 Answers	No answers on this topic
	Happy with the feature set
	100% Happy with the feature set 10 Answers	No answers on this topic
	Lived up to sales and marketing promises
	83% Lived up to sales and marketing promises 5 Answers	No answers on this topic
	Implementation went as expected
100% Implementation went as expected 9 Answers	No answers on this topic

Best Alternatives
	3CX	TrioPBX
Small Businesses	Sangoma Asterisk Score8.7 out of 10	Sangoma Asterisk Score8.7 out of 10
Medium-sized Companies	Sangoma Asterisk Score8.7 out of 10	3CX Score7.9 out of 10
Enterprises	Sangoma Asterisk Score8.7 out of 10	Sangoma Asterisk Score8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	3CX	TrioPBX
Likelihood to Recommend	7.4 (14 ratings)	- (0 ratings)
Support Rating	5.4 (2 ratings)	- (0 ratings)

User Testimonials
	3CX	TrioPBX
Likelihood to Recommend	3CX In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems. Incentivized Verified User Read full review	TrioPBX No answers on this topic
Pros	3CX Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company. Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy. Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number. Incentivized Verified User Read full review	TrioPBX No answers on this topic
Cons	3CX I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature. You need an SBC per location, which can be a point of failure. You also need a server that might get disconnected, which is another point of failure. Incentivized Daniel Merkl IT Support Read full review	TrioPBX No answers on this topic
Support Rating	3CX The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider. Incentivized Laura Steinbrink HS Teacher/District Tech Integration Specialist Read full review	TrioPBX No answers on this topic
Alternatives Considered	3CX The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website Incentivized Verified User Read full review	TrioPBX No answers on this topic
Return on Investment	3CX 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable. As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings. Incentivized Artur Bittencourt Information Technology Manager Read full review	TrioPBX No answers on this topic
ScreenShots	3CX Screenshots	TrioPBX Screenshots

3CX vs. TrioPBX

3CX

TrioPBX

Add Product

Recommended Comparisons

3CX Screenshots

TrioPBX Screenshots