3CX great small-business phone system
May 13, 2021

3CX great small-business phone system

Daniel Merkl | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 3CX

We use 3CX as the VoIP solution for our company. We have extensions that are assigned to certain staff who need them. We use call queues that allow our call center staff to take calls from patients and know what they are calling about. We can also run reports on the statistics of those call queues and those reports are able to be flexible to whatever information we need to pull.
  • The user interface is easy to use
  • It is easy to set up new extensions, call queues, and ring groups
  • It is easy to re-provision an extension on a new piece of hardware
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
  • Call queue reports
  • Ease of extension administration
  • Ability to change the software to your needs
  • Call queues are a good ROI
  • We are able to implement better care and scheduling since using 3CX
  • We have been able to use the phone app to allow providers to call patients from home during COVID

Do you think 3CX delivers good value for the price?


Are you happy with 3CX's feature set?


Did 3CX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 3CX go as expected?


Would you buy 3CX again?


I think it is well suited for small businesses. Our company has around 200 employees and it works well for us. I don't have experience with a larger company but it may be better suited for smaller companies with fewer employees per location. We have had some trouble with too many people bogging down the SBC at one location and we had to install a second SBC.