3CX great small-business phone system
May 13, 2021
3CX great small-business phone system
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 3CX
We use 3CX as the VoIP solution for our company. We have extensions that are assigned to certain staff who need them. We use call queues that allow our call center staff to take calls from patients and know what they are calling about. We can also run reports on the statistics of those call queues and those reports are able to be flexible to whatever information we need to pull.
Pros
- The user interface is easy to use
- It is easy to set up new extensions, call queues, and ring groups
- It is easy to re-provision an extension on a new piece of hardware
Cons
- I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
- You need an SBC per location, which can be a point of failure.
- You also need a server that might get disconnected, which is another point of failure.
- Call queue reports
- Ease of extension administration
- Ability to change the software to your needs
- Call queues are a good ROI
- We are able to implement better care and scheduling since using 3CX
- We have been able to use the phone app to allow providers to call patients from home during COVID
Do you think 3CX delivers good value for the price?
Yes
Are you happy with 3CX's feature set?
Yes
Did 3CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 3CX go as expected?
Yes
Would you buy 3CX again?
Yes
Comments
Please log in to join the conversation