What users are saying about
2 Ratings
53 Ratings
2 Ratings
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Score 9.1 out of 100
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
Anonymous | TrustRadius Reviewer

Klipfolio

Klipfolio is fantastic for Salesforce reports. I am able to create a report in SFDC and reference it in Klipfolio, then create my visualizations, reports, and dashboards. This really helps me because I am no good with JSON. For ultra-complex reporting needs, it might not be the right way to go. But for us, it is really good. Another great thing is that they offer a free trial of their full-capability platform so you can see if it is the right tool for you before buying.
Parker O'Very | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Klipfolio
9.1
Customizable dashboards
9 Spokes
9.0
Klipfolio
9.1
Pixel Perfect reports
9 Spokes
Klipfolio
9.1
Report Formatting Templates
9 Spokes
Klipfolio
9.1

Ad-hoc Reporting

9 Spokes
7.0
Klipfolio
8.6
Drill-down analysis
9 Spokes
7.0
Klipfolio
9.1
Formatting capabilities
9 Spokes
Klipfolio
9.0
Integration with R or other statistical packages
9 Spokes
Klipfolio
9.1
Report sharing and collaboration
9 Spokes
Klipfolio
7.3

Data Discovery and Visualization

9 Spokes
10.0
Klipfolio
8.9
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Klipfolio
8.1
Location Analytics / Geographic Visualization
9 Spokes
Klipfolio
8.5
Predictive Analytics
9 Spokes
Klipfolio
10.0

Access Control and Security

9 Spokes
9.0
Klipfolio
9.1
Multi-User Support (named login)
9 Spokes
9.0
Klipfolio
8.5
Role-Based Security Model
9 Spokes
Klipfolio
9.2
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Klipfolio
9.2
Single Sign-On (SSO)
9 Spokes
Klipfolio
9.4

Mobile Capabilities

9 Spokes
8.0
Klipfolio
8.1
Responsive Design for Web Access
9 Spokes
6.0
Klipfolio
9.3
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Klipfolio
7.3
Dedicated iOS Application
9 Spokes
Klipfolio
7.5
Dedicated Android Application
9 Spokes
Klipfolio
8.4

Report Output and Scheduling

9 Spokes
Klipfolio
9.5
Publish to Web
9 Spokes
Klipfolio
8.9
Publish to PDF
9 Spokes
Klipfolio
9.8
Report Delivery Scheduling
9 Spokes
Klipfolio
9.9

Application Program Interfaces (APIs) / Embedding

9 Spokes
Klipfolio
7.8
REST API
9 Spokes
Klipfolio
8.9
Themeable User Interface (UI)
9 Spokes
Klipfolio
6.6

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
Anonymous | TrustRadius Reviewer

Klipfolio

  • Klipfolio can source the data used from Dropbox to easily incorporate offline data such as targets in Excel files or call center data exported in CSV files.
  • The UI is easy to use while still being very powerful. If you know Excel formulas, you will quickly find your way in Klipfolio.
  • Dashboards created in Klipfolio are automatically resized based on the device used. Even on mobile phones with 5-inch screens, VP can remotely access their business KPIs and have near real-time data.
  • Klipfolio support in excellent. They offer live chat and a very rich QA section. When you first register, you can participate in online training to get you started as quickly as possible.
  • Klipfolio licencing is very affordable.
Francois Salvert | TrustRadius Reviewer

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
Anonymous | TrustRadius Reviewer

Klipfolio

  • Onboarding. The process of setting up a new client for a dashboard can be a little tedious.
  • File size upload and third-party integrations. I have been limited to the size of the .csv file we were uploading but we were able to find a workaround.
Lisa Wester | TrustRadius Reviewer

Usability

9 Spokes

No score
No answers yet
No answers on this topic

Klipfolio

Klipfolio 9.0
Based on 2 answers
The Klip Editor is very easy for non-technical people to begin using, yet is not over-simplified. It is full-featured enough to allow more advanced usage and has excellent documentation if you get stuck
Anonymous | TrustRadius Reviewer

Support Rating

9 Spokes

9 Spokes 5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
Anonymous | TrustRadius Reviewer

Klipfolio

Klipfolio 9.0
Based on 1 answer
We rarely need support, but on the few occasions we have they have been quick to answer and quite knowledgeable.
Anonymous | TrustRadius Reviewer

Implementation Rating

9 Spokes

No score
No answers yet
No answers on this topic

Klipfolio

Klipfolio 8.2
Based on 1 answer
None at all; just be sure of what information you will need for working.
Miguel Ángel del Hoyo | TrustRadius Reviewer

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
Anonymous | TrustRadius Reviewer

Klipfolio

Klipfolio had the best API. We could connect more MarTech with Klipfolio than any other BI tool we used. Klipfolio's API was also the most stable. We ran into connectivity issues with some of the competitors. The metrics wouldn't refresh because the API lost the connection to the tool. Klipfolio's data aggregation capabilities were better than most. Combining data between different data sets was a big challenge we ran into with other BI tools. Klipfolio was able to bring multiple data sets together into one metric and allow us to aggregate all those data points into a useable metric. Klipfolio also has competitive pricing. The pricing allows us (as an agency) to roll some of the costs into our reporting offerings.
Dave Moll | TrustRadius Reviewer

Return on Investment

9 Spokes

No answers on this topic

Klipfolio

  • It's still fairly new so it's hard to say.
Marcus Henningsen | TrustRadius Reviewer

Screenshots

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Klipfolio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

9 Spokes
7.0
Klipfolio
9.5

Usability

9 Spokes
Klipfolio
9.0

Support Rating

9 Spokes
5.0
Klipfolio
9.0

Implementation Rating

9 Spokes
Klipfolio
8.2

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