What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
263 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

  • 9 Spokes ranks higher in 5 feature sets: BI Standard Reporting, Ad-hoc Reporting, Data Discovery and Visualization, Access Control and Security, Mobile Capabilities

BI Standard Reporting

9.0

9 Spokes

90%
6.3

MicroStrategy Analytics

63%
MicroStrategy Analytics ranks higher in 2/3 features

Customizable dashboards

9.0
90%
1 Rating
6.7
67%
24 Ratings

Pixel Perfect reports

N/A
0 Ratings
6.1
61%
24 Ratings

Report Formatting Templates

N/A
0 Ratings
6.0
60%
25 Ratings

Ad-hoc Reporting

7.0

9 Spokes

70%
6.4

MicroStrategy Analytics

64%
MicroStrategy Analytics ranks higher in 3/4 features

Drill-down analysis

7.0
70%
1 Rating
6.4
64%
23 Ratings

Formatting capabilities

N/A
0 Ratings
7.1
71%
25 Ratings

Integration with R or other statistical packages

N/A
0 Ratings
5.7
57%
17 Ratings

Report sharing and collaboration

N/A
0 Ratings
6.3
63%
24 Ratings

Data Discovery and Visualization

10.0

9 Spokes

100%
7.3

MicroStrategy Analytics

73%
MicroStrategy Analytics ranks higher in 2/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

10.0
100%
1 Rating
6.7
67%
21 Ratings

Location Analytics / Geographic Visualization

N/A
0 Ratings
6.0
60%
19 Ratings

Predictive Analytics

N/A
0 Ratings
9.3
93%
19 Ratings

Access Control and Security

9.0

9 Spokes

90%
6.5

MicroStrategy Analytics

65%
MicroStrategy Analytics ranks higher in 3/4 features

Multi-User Support (named login)

9.0
90%
1 Rating
6.5
65%
20 Ratings

Role-Based Security Model

N/A
0 Ratings
6.6
66%
21 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings
6.2
62%
21 Ratings

Single Sign-On (SSO)

N/A
0 Ratings
6.6
66%
10 Ratings

Mobile Capabilities

8.0

9 Spokes

80%
6.8

MicroStrategy Analytics

68%
9 Spokes ranks higher in 2/3 features

Responsive Design for Web Access

6.0
60%
1 Rating
5.6
56%
20 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

10.0
100%
1 Rating
5.9
59%
20 Ratings

Mobile Application

N/A
0 Ratings
7.8
78%
15 Ratings

Report Output and Scheduling

9 Spokes

Feature Set Not Supported
N/A
6.4

MicroStrategy Analytics

64%
MicroStrategy Analytics ranks higher in 5/5 features

Publish to Web

N/A
0 Ratings
5.8
58%
23 Ratings

Publish to PDF

N/A
0 Ratings
7.1
71%
23 Ratings

Report Versioning

N/A
0 Ratings
7.4
74%
21 Ratings

Report Delivery Scheduling

N/A
0 Ratings
6.3
63%
23 Ratings

Delivery to Remote Servers

N/A
0 Ratings
5.5
55%
6 Ratings

Application Program Interfaces (APIs) / Embedding

9 Spokes

Feature Set Not Supported
N/A
8.0

MicroStrategy Analytics

80%
MicroStrategy Analytics ranks higher in 6/6 features

REST API

N/A
0 Ratings
6.7
67%
6 Ratings

Javascript API

N/A
0 Ratings
8.0
80%
7 Ratings

iFrames

N/A
0 Ratings
8.4
84%
5 Ratings

Java API

N/A
0 Ratings
8.4
84%
4 Ratings

Themeable User Interface (UI)

N/A
0 Ratings
8.9
89%
6 Ratings

Customizable Platform (Open Source)

N/A
0 Ratings
7.8
78%
6 Ratings

Attribute Ratings

  • 9 Spokes is rated higher in 1 area: Likelihood to Recommend
  • MicroStrategy Analytics is rated higher in 1 area: Support Rating

Likelihood to Recommend

7.0

9 Spokes

70%
1 Rating
6.0

MicroStrategy Analytics

60%
48 Ratings

Likelihood to Renew

9 Spokes

N/A
0 Ratings
9.9

MicroStrategy Analytics

99%
27 Ratings

Usability

9 Spokes

N/A
0 Ratings
6.5

MicroStrategy Analytics

65%
6 Ratings

Availability

9 Spokes

N/A
0 Ratings
9.0

MicroStrategy Analytics

90%
3 Ratings

Performance

9 Spokes

N/A
0 Ratings
9.0

MicroStrategy Analytics

90%
3 Ratings

Support Rating

5.0

9 Spokes

50%
2 Ratings
5.5

MicroStrategy Analytics

55%
9 Ratings

Online Training

9 Spokes

N/A
0 Ratings
9.0

MicroStrategy Analytics

90%
5 Ratings

Implementation Rating

9 Spokes

N/A
0 Ratings
9.0

MicroStrategy Analytics

90%
7 Ratings

Product Scalability

9 Spokes

N/A
0 Ratings
9.0

MicroStrategy Analytics

90%
2 Ratings

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
Anonymous | TrustRadius Reviewer

MicroStrategy Analytics

MSTR is great for any organization that is looking for a way to deliver complicated data in an uncomplicated way. From business teams to marketing and finance, several departments benefit from using MSTR to keep track of KPIs enabling teams to make optimizations along the way. MSTR provides great visual representations of data enabling team members to distill thousands of data points into easily digestible charts and graphs
Anonymous | TrustRadius Reviewer

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
Anonymous | TrustRadius Reviewer

MicroStrategy Analytics

  • They sell the product well, and make promises you will actually believe
  • "checks the box" for most features a company would need. Doesn't actually deliver them though
  • They answer the phone in a timely manner. Can't answer your questions or provide support, but the queue time isn't bad
  • They have online documentation. It's not up to date, and likely doesn't reflect the version of software you are using, but hey... they can point to it.
Jeff Harris | TrustRadius Reviewer

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
Anonymous | TrustRadius Reviewer

MicroStrategy Analytics

  • The graph options are not as robust as an Excel user might want.
  • The metadata layer can sometimes be slower, and it takes a long time for reports to run.
  • Viewing the data feed entered can be cumbersome at times, in terms of validation with reports.
Anonymous | TrustRadius Reviewer

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

MicroStrategy Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

9 Spokes

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.9
Based on 27 answers
I would always choose to renew MicroStrategy as long as they lead the market in features, functionality and price. The support of MicroStrategy is timely and professional, I frequently get answers to my questions within 24 hours and normally have solutions within 48 hours. Training available for MicroStrategy completely covers everything required to be able to expertly use MicroStrategy and understand data warehousing.
Paul Campbell | TrustRadius Reviewer

Usability

9 Spokes

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 6.5
Based on 6 answers
The standard grid reporting could look more like the styling and object used for the Import and Visual Insight products. In addition, object properties almost seem to be hidden when first using the product. It's as if they are asking the engineers to only use the presets we make available...and, these presets are 10+ years old. On the positive side, Microstrategy seems to be the only product, not named Cognos, which can scale to Big Data. The product is "hackable" via the SDK or tricking the Intelligence Server to do uncommon things. The Microstrategy development team also seems to be very involved with their OEM partners; especially when it comes to features and enhancements. A large majority of the improvements we suggested have made it into the product or on the roadmap for future enhancements. Only suckas fall for the shiny objects from most other vendors; Microstrategy is really the only choice for Enterprise BI.
Wm. Dexter Jones | TrustRadius Reviewer

Reliability and Availability

9 Spokes

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 3 answers
I've never had an issue with MicroStrategy not being available due to MicroStrategy application malfunction. It is very robust and only failures I've seen were due to user error or the platform the machine running the service failed some how.
Paul Campbell | TrustRadius Reviewer

Performance

9 Spokes

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 3 answers
Being able to customize the performance based on the business need is extremely powerful. Proper configuration and understanding of the usage pattern is key, if the technical ability of the architect is not at top level, then the product will not be configured correctly which will lead to poor performance.
Paul Campbell | TrustRadius Reviewer

Support Rating

9 Spokes

9 Spokes 5.0
Based on 2 answers
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
Anonymous | TrustRadius Reviewer

MicroStrategy Analytics

MicroStrategy Analytics 5.5
Based on 9 answers
MicroStrategy's support is very good. We don't have a lot of technical issues in the first place, but when we do have to open a case with them, their front-line engineers seem very capable and resolve most of the issues without escalation. Our sales team is also very good and keeps us in the loop on new features and makes sure we are satisfied customers.
Mark McCully | TrustRadius Reviewer

Online Training

9 Spokes

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 5 answers
I have attended many trainings offered by MicroStrategy; both distance and in-person training. I earned my CRD (Certified Report Developer) certification via the online training. I found the training to be well organized and concise. Overall I will definitely continue to increase my knowledge with MicroStrategy via the online training offering.
Shawn Stephens | TrustRadius Reviewer

Implementation Rating

9 Spokes

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 7 answers
We measured following KPI for the success
  • Increase in Business Feeds Loads
  • Reduction in Controllers Manual Work.
  • Conversion of Manual Work into Systematic Workflows.
  • Increase in Customer Spend
  • Reduction in Service costs
  • Reduction in time-to-market for new campaigns
  • Increase in cross sell and Up sell
  • Error reduction in customer Identification
  • Existing client retained
Dharmesh Shah | TrustRadius Reviewer

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
Anonymous | TrustRadius Reviewer

MicroStrategy Analytics

Tableau is probably MicroStrategy Analytic's biggest competitor I've noticed over time, and I'm not sure why. Tableau only covers visualizations independently for each business user, which then creates the issues of every employee creating their own version of the data, and then you have 20 versions of the truth. A enterprise data warehouse and MicroStrategy's Visual Insight is a better method.
Anonymous | TrustRadius Reviewer

Scalability

9 Spokes

No score
No answers yet
No answers on this topic

MicroStrategy Analytics

MicroStrategy Analytics 9.0
Based on 2 answers
This software is extremely scaleable, one can add more core servers which performs as a load balancing. The configurations available to manage usage patterns and daily activity are as high a caliber as any other enterprise level software. This product can be installed on both a windows and unix platform allow for integration on a budget.
Paul Campbell | TrustRadius Reviewer

Return on Investment

9 Spokes

No answers on this topic

MicroStrategy Analytics

  • MicroStrategy was helpful for reducing the amount of time we needed to spend number crunching large data sets, and in doing so, allowed me as the primary users to spend more time gleaning insights from the data that in turn informed our leadership team to make strategic decisions.
  • By creating numerous canned reports available to all members of the team through email distribution or basic access to the platform, we were able to reduce the time I spent showing people how to pull the data in Microsoft Excel by nearly 40% .
  • We ended up needing to make many changes to the way our DMP was feeding data into MicroStrategy due to incorrect reporting that caused complications in accounting and finance.
Toreyan Clarke | TrustRadius Reviewer

Screenshots

MicroStrategy Analytics

Add comparison