Aaniie expanded into the childcare space in 2023 with Aaniie Kids. The platform is designed to streamline the care process for agencies, families, and caregivers, Aaniie Kids makes it easier to book sitters and hire nannies. Developed with an understanding of the industry from on-demand, temp, and corporate backup care to permanent placements, Aaniie Kids offers a solution for managing business operations. Featuring embedded tools such as an Applicant Tracking…
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SimplyBook.me
Score 9.9 out of 10
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SimplyBook.me is an appointment booking system that improves customer service. It is designed to make the booking process simpler and more efficient.
Although the Aaniie Kids team customized some of the system for our use and continues to do so, the team is very hard to work with. In fact, in an early meeting, the CEO stated, "we listen to our users and innovate every day." My experience has been exactly the opposite. When we provide user feedback, we are told that it can't be accomplished.
SimplyBook.me is actually well suited for product/service based business which require one to one involvement with clients or prospects or if the users need support. SimplyBook.me comes really handy for booking the concerned person's time slot as per their availibility or open time, both parties can see their availibility and connect/sync accordingly.
The scheduling dashboard is a cluttered mess and not efficient to match a family to a caregiver.
What is called reports are actually data exports without the ability to filter
Reports that pull the same data don't have the same numbers so nothing matches making it very challenging to run a business and hold employees accountable to KPI's.
The user interface of the mobile app is hard to understand and often doesn't permit caregivers to punch in and out of a shift.
The platform causes our email to be marked as spam.
Schedule delay for beyond a day because there are times when I want to book beyond 3 or 4 days but I have to instead remember to come back before 1 day to set the reminder.
Confusing to pay for different features because many times I have found it unclear what features will be available to a paid user and what still will need to be paid for.
The interface is not easy, it takes time to adjust to things and find the options you find, navigation becomes relatively easier once you get the hang of the app.
We are using the system, so I cannot give it a 1, but boy is it a challenge to accomplish a task. What took a click or two to accomplish a task in our previous system is now 4-6 clicks and necessary to open multiple tabs.
This software works far better for this specific industry when placing candidates in the medical field. The reason why is client information for companies and candidates is important to provide to each party. Calendly does an okay job at this but the integration could use work. EngageBay has a lot of other tools and isn't primarily a calendar tool but the calendar has basic features we used.
Since the rollout we've become less efficient, thus causing the need for additional headcount to accomplish tasks previously handled with technology.
Our main focus has been drawn away from growing the business and towards purchasing other systems to supplement the missing components that we were told existed within the system, increasing our overall tech expenses.
Using disparate systems is not only time consuming, but riddled with bad data.
In around an hour or so, I have been able to solve my worries about getting paid, organizing my time, leaving me the time and energy to teach and to concentrate on promoting my business.
It's allowed me, in one stroke, to move forward my plans to add native-speaking language tutors to engage in follow-up courses.