As a user I cannot recommend this software
January 23, 2025

As a user I cannot recommend this software

Susan Cornish | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Aaniie Kids

Aaniie Kids was selected to replace our previous core operating system and was expected to deliver an elevated user experience beyond our previous software. This was to include candidate recruitment, onboarding and employee management, prospect engagement, client acquisition to all scheduling and staffing, and finally all back-of-the-house finance management.

Pros

  • Client prospect auto emails is nice
  • Prospect and candidate stage screens are useful

Cons

  • The scheduling dashboard is a cluttered mess and not efficient to match a family to a caregiver.
  • What is called reports are actually data exports without the ability to filter
  • Reports that pull the same data don't have the same numbers so nothing matches making it very challenging to run a business and hold employees accountable to KPI's.
  • The user interface of the mobile app is hard to understand and often doesn't permit caregivers to punch in and out of a shift.
  • The platform causes our email to be marked as spam.
  • Since the rollout we've become less efficient, thus causing the need for additional headcount to accomplish tasks previously handled with technology.
  • Our main focus has been drawn away from growing the business and towards purchasing other systems to supplement the missing components that we were told existed within the system, increasing our overall tech expenses.
  • Using disparate systems is not only time consuming, but riddled with bad data.
We are using the system, so I cannot give it a 1, but boy is it a challenge to accomplish a task. What took a click or two to accomplish a task in our previous system is now 4-6 clicks and necessary to open multiple tabs.

Do you think Aaniie Kids delivers good value for the price?

No

Are you happy with Aaniie Kids's feature set?

No

Did Aaniie Kids live up to sales and marketing promises?

No

Did implementation of Aaniie Kids go as expected?

No

Would you buy Aaniie Kids again?

No

Although the Aaniie Kids team customized some of the system for our use and continues to do so, the team is very hard to work with. In fact, in an early meeting, the CEO stated, "we listen to our users and innovate every day." My experience has been exactly the opposite. When we provide user feedback, we are told that it can't be accomplished.

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