AbacusLaw by CARET vs. Access Legal Proclaim

My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.

In my view, there is no comparable product on the market...especially at this price point. Anyone asking, I would tell them it's a world-class product. Easy to use interface, straightforward production. Compared to Powerpoint, which I know many churches still use, Proclaim is a no-brainer. It has saved me a huge amount of time in my weekly preparations.

• Security
• Organization
• Easy to use

Incentivized

• Allowance for many types of media
• Generally a very stable platform
• Easy to use interface

• SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
• Having a lot of issues since day one
• We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."

• Editor could be more robust
• A better way to organize the media library would be helpful
• Lack of support for MOV files

The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.

Incentivized

I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.

Proclaim is designed specifically for Worship design and has many features catered specifically to our market segment. Powerpoint WILL get the job done, but because it is more geared to corporate, general production, it really isn't comparable for our use case.

• We have been using Abacus (and previously Amicus) for so long it is hard to tell.

Incentivized

• The biggest factor is time savings