AbacusLaw by CARET vs. eimmigration by Cerenade

AbacusLaw allows the whole law firm to be on the same page with access to a community calendar, billing, etc. It is a bit of a bummer that you need to put significant time into training to understand how to use AbacusLaw fully and get the most out of it. I wish there were quicker and easier ways to train and let people know about new additions

Incentivized

For our organization the use of eIMMIGRATION is essential. We are not only required to report quarterly information but also yearly information. In addition, we have to create different types of reports according to the requests of the development department or the current funders. Non-profit organizations' sustainability is based on the ability to report accurately and on time.

• Security
• Organization
• Easy to use

Incentivized

• Reports
• Customized Fields
• Updated Forms
• Upgradable
• Packages are customized to fit every organization

• SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
• Having a lot of issues since day one
• We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."

• They have so many available features and I do use them all
• I like the intuitive software
• Also like the ability to learn from their Youtube channel .

The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.

Incentivized

I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.

I also have tried Docketwise, and although both software
share similar features, Cerenade excels on the forms. Suppose you wish to
manually edit or impute data in the forms to fill in blanks or annotate
something besides the automatically generated data. In that case, the
experience with Cerenade is much more intuitive and smoother than Docketwise to
edit and transfer the new information to the compilation of forms throughout
the platform.

I understand that choosing software is a question of
preference. If you still are not using Cerenade, you will benefit from it if
you schedule a free demonstration and try the software for yourself.

• It is very frustrating when support of your product does not call you for weeks on end, and hasn't fixed problems you have had for over 3 months.

• The Software works as a one more employer in the team
• ROI is great, the software is affordable
• So many features that most people will not even use it