AbacusLaw by CARET vs. Sage Timeslips

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 3.9 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
Sage Timeslips
Score 6.6 out of 10
N/A
Sage offers Timeslips, an installed billing and time tracking application featuring automated tracking, prepopulated account entry and voice to text data capture.N/A
Pricing
AbacusLaw by CARETSage Timeslips
Editions & Modules
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Offerings
Pricing Offerings
AbacusLaw by CARETSage Timeslips
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AbacusLaw by CARETSage Timeslips
Top Pros
Top Cons
Best Alternatives
AbacusLaw by CARETSage Timeslips
Small Businesses

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BQE CORE
BQE CORE
Score 8.4 out of 10
Medium-sized Companies

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BQE CORE
BQE CORE
Score 8.4 out of 10
Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
AbacusLaw by CARETSage Timeslips
Likelihood to Recommend
1.0
(2 ratings)
9.0
(4 ratings)
Support Rating
7.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
AbacusLaw by CARETSage Timeslips
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
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Sage
If your organization needs to report to clients or other departments on a regular basis, then Sage Timeslips will help you create those reports. It contains all the client data you want it to, time spent for that client and every invoice ever created for that client. You can easily open a new client, close or suspend that client, and then open it again if necessary just with one click.
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Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
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Sage
  • Ability to track time easily across the firm.
  • Ability to create codes enabling consistent descriptions of services and less painful data entry.
  • Ability to design invoices per the clients request and export the billing data into systems such as CounselLink for our clients.
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Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
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Sage
  • I would like to see web access so that I am not limited to access only via my primary computer.
  • I would like the program to be more intuitive with self-correcting verbiage.
  • When inputting multiple data for one client, I'd like the program to be more intuitive by self filling or having the option to self fill the biller's name, the service and the client fields.
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Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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Sage
I have not had to use Timeslips support, but I know our Office Manager has had to use them from time to time. She reports that they are quite helpful, but are always suggesting we purchase an upgrade to our current program.
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Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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Sage
A law firm I previously worked at used ProLaw to enter our firm's billing, sending out bills and doing reports. I only entered time using ProLaw, so I cannot go into much detail about it. However, Sage Timeslips can do a lot more than ProLaw, and it is a lot easier to enter new cases, enter time and expenses and run reports compared to ProLaw.
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Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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Sage
  • Sage Timeslips has enabled our firm to manage a variety of users across various offices to streamline our billing process.
  • The ability to customize the system to meet our clients billing guidelines and various billing systems is a huge benefit for us.
  • Sage Timeslips allows our firm to have consistency and easy tracking of billable time to ensure we are meeting our quotas.
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