Accounting Seed is accounting software that is native to Salesforce.
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Financial Edge (legacy)
Score 6.8 out of 10
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A legacy software offering, Blackbaud now instead offers and supports their cloud-based accounting solution, Blackbaud Financial Edge NXT as a modern alternative.
We moved from Financial Edge to Accounting Seed because we needed a cloud-based accounting system. Financial Edge allowed us to access the system from a shared server but it was not made for that. Financial Edge was not updated much over the years we used it while technology …
I wouldn’t recommend Accounting Seed to enterprise companies. However, Accounting Seed is the best cloud accounting tool for small and medium-sized companies that are yearning to automate accounts payable and receivable, inventory management, and invoice customization in one integrated platform.
Custom reporting seems cumbersome, but it could just be that we need better instructions, more examples, maybe some more canned reports. My company needs the ability to compare multiple years, and more than one budget in a report - we start with an approved board budget and then we reproject each quarter.
Non profits need to print financials by restriction level - this has also been very awkward - all the data is there but I have to piece it together in an excel spreadsheet every time I want it.
In general, the materials needed for non profits is not as accessible as it could be.
Customer service blames the customer, and never offers solutions other than "wait it out." I've always been told it's my computer, even though everyone else at my work has the same issues.
Website is constantly "under maintenance" and it somehow never gets better.
The Database View is outdated and glitchy. Honestly get rid of it.
The Crystal Report is the only way to handle monthly recurring statements, and Financial Edge does not offer support for it anymore. Good luck figuring that out on your own.
It always works well. We've never had programming issues. Never. It is easy to customize. The system can grow with you as your business grows and changes. Being cloud-based you can work from anywhere. It is intuitive. You have all the features of Salesforce, like workflows, that work perfectly in Accounting Seed. Having that full integration with Salesforce allows you to see all our data in one platform
We seldom have had to use their support but when we have, they have been responsive and actually were able to answer our questions in a simple, nontech language. You don't have to be a programmer to talk to them!
I would give this a zero if I could. Here's the deal. Once you request a chat with a representative, they immediately respond. So responsiveness: 10/10. However, they have a tendency to (always) tell you that whatever problem you're experiencing is your problem, not theirs. They offer no solutions and never take responsibility for their website malfunctioning
Honestly, Accounting Seed was the only one I focused on when looking to switch from our existing program. It showed in the partner app store and stated it was created native to SalesForce. As I read through it's capabilities, cost, etc., I knew it was the right choice.
Like any enterprise software, there are costs/investments ahead of return. It isn't something you would implement without support.
During the significant financial downturn, we were able to use FE to forecast trends and make budget adjustments easily. It transformed communication about forecasting and cuts with assurance.
