Accruent Maintenance Connection vs. Equips

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.

Incentivized

Equips is great to handle multiple units at different locations and maintain stats. As for managing 3rd party vendors, Equips still puts some of the responsibility on me to respond to 3rd party invoices. This was well Managed when I first stared with Equips over 3 years ago. As of lately, this seems to be slacking on a bigger scale. Almost every time I make a service call for our color copiers, I later receive an invoice from the vendor, and an invoice-reminder from the vendor. This is currently an ongoing issue which concerns me about adding any more units in the future.

• Customer Service is Outstanding.
• Changes are made by MC through the entire network that makes suggestions.
• The software is simple to use so even the most seasoned mechanic can navigate it.

Incentivized

• Handles communication well.
• Easy to use portal.
• Quick response time.

• No improvements at this time.

Incentivized

• I still get invoices from the 3rd party vendor. Equips has inconsistent directions on how to handle this.

If I find a product with better support and some additional operational asset functions I would be willing to make a move.

Incentivized

Its very user friendly and works well in a manufacturing setting.

Incentivized

They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.

Incentivized

If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.

Incentivized

It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.

Incentivized

Equips is more affordable in comparison and we still get to use Ricoh through them.

• Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
• Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.

Incentivized

• We've saved money by switching to Equips.