Maintenance Connection is a connection you want to make.
October 05, 2018

Maintenance Connection is a connection you want to make.

Kyler Keel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Maintenance Connection CMMS

Maintenance Connection is currently being utilized by our maintenance department and our facilities engineering department. Maintenance Connection has aided our daily process by means of collecting maintenance intelligence, implementing performance measures, optimizing inventory and reducing stock-outs. By collecting maintenance intelligence we are successfully able to extend equipment life and reduce equipment downtime. In addition to the plethora of features, Maintenance Connection has to offer to help your organization succeed, they also offer a support team that exceeds expectations.
  • Product Performance - Maintenance Connection strives to keep the system running as smoothly as possible to end users. This includes great communication when system updates and/or changes are to take place.
  • System Support Team/Training - Maintenance Connection has a web sight, called MC User Connect, specifically set up for end users in mind. This web platform offers product suggestions to be made and votes on, training aids with videos for users to expand their knowledge of the system and a customer support ticket system were end users can ask questions and get answers in a very timely manner.
  • Customer Care - Maintenance Connection holds a User Conference called Check Point that is designed to link customers together with similar business roles to share best practices and lessons learned.
  • No improvements at this time.
  • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
  • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
Maintenance Connection is a great resource/tool for any industry,from manufacturing to Hospital and College settings.