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Everything's great but there's an invoicing issue that should be fixed
April 14, 2022

Everything's great but there's an invoicing issue that should be fixed

Pedro Rivas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Equips

I use Equips to handle the service agreements for the currency counters at all of our branches and 3 of our color copiers at our corporate office. When any of the units need repair or service, I use the Equips portal to have a technician asses the issue.
  • Handles communication well.
  • Easy to use portal.
  • Quick response time.
  • I still get invoices from the 3rd party vendor. Equips has inconsistent directions on how to handle this.
  • The portal.
  • We've saved money by switching to Equips.
Equips is more affordable in comparison and we still get to use Ricoh through them.

Do you think Equips delivers good value for the price?

Yes

Are you happy with Equips's feature set?

Yes

Did Equips live up to sales and marketing promises?

Yes

Did implementation of Equips go as expected?

Yes

Would you buy Equips again?

Yes

Equips is great to handle multiple units at different locations and maintain stats. As for managing 3rd party vendors, Equips still puts some of the responsibility on me to respond to 3rd party invoices. This was well Managed when I first stared with Equips over 3 years ago. As of lately, this seems to be slacking on a bigger scale. Almost every time I make a service call for our color copiers, I later receive an invoice from the vendor, and an invoice-reminder from the vendor. This is currently an ongoing issue which concerns me about adding any more units in the future.