TrustRadius
Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Actionbot
Score 0.0 out of 10
N/A
Actionbot is a fully functional vision ​of the future of communication ​– the intelligent Digital Assistant​. It is a customer service chatbot that puts its focus on exquisite customer experience. Thanks to AI and NLP algorithms, Actionbot sees customers' actions within any digital channel (website or application) and reacts, depending on their needs. It can complete a form, based on chatting with the customer, propose some additional services, based on customer's preferences, or explain…N/A
Amazon Lex
Score 7.5 out of 10
N/A
AWS provides Amazon Lex, a chatbot building technology.
$0
Per Speech Request
Amazon Q
Score 0.0 out of 10
N/A
Amazon Q is a generative AI assistant designed to give users fast, relevant answers to pressing questions and solve problems, generate content, or take actions using the data and expertise found in a company's information repositories, code, and enterprise systems.
$20
per month per user
Pricing
ActionbotAmazon LexAmazon Q
Editions & Modules
No answers on this topic
Request and Response
$0.004
Per Speech Request
Stream Conversation
$0.0065
Per Speech Interval
Amazon Q Business
$20
per month per user
Amazon Q Builder
$25
per month per user
Offerings
Pricing Offerings
ActionbotAmazon LexAmazon Q
Free Trial
NoNoNo
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details———
More Pricing Information
Community Pulse
ActionbotAmazon LexAmazon Q
Best Alternatives
ActionbotAmazon LexAmazon Q
Small Businesses
LocaliQ
LocaliQ
Score 8.8 out of 10
LocaliQ
LocaliQ
Score 8.8 out of 10

No answers on this topic

Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.0 out of 10
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.0 out of 10

No answers on this topic

Enterprises
Conversica
Conversica
Score 4.0 out of 10
Conversica
Conversica
Score 4.0 out of 10
Oracle Digital Assistant
Oracle Digital Assistant
Score 5.0 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
ActionbotAmazon LexAmazon Q
Likelihood to Recommend
-
(0 ratings)
8.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
ActionbotAmazon LexAmazon Q
Likelihood to Recommend
TUATARA
No answers on this topic
Amazon AWS
If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
Verified User
Anonymous
Read full review
Amazon AWS
No answers on this topic
Usability
TUATARA
No answers on this topic
Amazon AWS
Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
Verified User
Anonymous
Read full review
Amazon AWS
No answers on this topic
Support Rating
TUATARA
No answers on this topic
Amazon AWS
Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
Verified User
Anonymous
Read full review
Amazon AWS
No answers on this topic
Return on Investment
TUATARA
No answers on this topic
Amazon AWS
  • Support satisfaction has increased
  • Time to resolve customer concerns has seen a major improvement
  • Amazon Lex can quickly automate repetitive simple tasks for us
  • Our organization has built NLP capability without having to hire language experts/linguists
  • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
Verified User
Anonymous
Read full review
Amazon AWS
No answers on this topic
ScreenShots