TrustRadius

Amazon Lex vs. Amazon Q

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Lex
Score 7.5 out of 10
N/A
Amazon Lex is a fully managed AI chatbot builder designed to build conversational interfaces into applications using voice and text. The platform provides the advanced deep learning functionalities of Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to enable the development of interactive chatbots and virtual assistants.
$0
Per Speech Request
Amazon Q
Score 0.0 out of 10
N/A
Amazon Q is a generative AI assistant designed to give users fast, relevant answers to pressing questions and solve problems, generate content, or take actions using the data and expertise found in a company's information repositories, code, and enterprise systems.
$20
per month per user
Pricing
Amazon LexAmazon Q
Editions & Modules
Request and Response
$0.004
Per Speech Request
Stream Conversation
$0.0065
Per Speech Interval
Amazon Q Business
$20
per month per user
Amazon Q Builder
$25
per month per user
Offerings
Pricing Offerings
Amazon LexAmazon Q
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amazon LexAmazon Q
Best Alternatives
Amazon LexAmazon Q
Small Businesses
LocaliQ
LocaliQ
Score 8.7 out of 10

No answers on this topic

Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Cortana (discontinued)
Cortana (discontinued)
Score 7.5 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Cortana (discontinued)
Cortana (discontinued)
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon LexAmazon Q
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Amazon LexAmazon Q
Likelihood to Recommend
Amazon AWS
If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
Verified User
Anonymous
Read full review
Amazon AWS
No answers on this topic
Usability
Amazon AWS
Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
Verified User
Anonymous
Read full review
Amazon AWS
No answers on this topic
Support Rating
Amazon AWS
Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
Verified User
Anonymous
Read full review
Amazon AWS
No answers on this topic
Return on Investment
Amazon AWS
  • Support satisfaction has increased
  • Time to resolve customer concerns has seen a major improvement
  • Amazon Lex can quickly automate repetitive simple tasks for us
  • Our organization has built NLP capability without having to hire language experts/linguists
  • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
Verified User
Anonymous
Read full review
Amazon AWS
No answers on this topic
ScreenShots