What users are saying about
3 Ratings
12 Ratings
3 Ratings
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Score 8.2 out of 100
12 Ratings
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Score 4.6 out of 100

Likelihood to Recommend

actiTIME

ActiTime is a perfect program for managing payments and expenses within the company. It is an ideal tool to manage the activity of employees and the time they devote to their daily tasks within the company. ActiTime is undoubtedly recommended for its excellent performance in generating reports and the quality of its production. If anything could improve this tool it is its interface as it has become a bit outdated.
Eric Mendoza | TrustRadius Reviewer

Upland PSA

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

actiTIME
9.0
Upland PSA
3.7
Task Management
actiTIME
9.3
Upland PSA
3.0
Resource Management
actiTIME
8.6
Upland PSA
3.0
Gantt Charts
actiTIME
9.3
Upland PSA
8.0
Scheduling
actiTIME
10.0
Upland PSA
3.0
Workflow Automation
actiTIME
8.6
Upland PSA
2.0
Team Collaboration
actiTIME
9.3
Upland PSA
1.0
Support for Agile Methodology
actiTIME
9.3
Upland PSA
7.9
Support for Waterfall Methodology
actiTIME
8.6
Upland PSA
6.9
Document Management
actiTIME
8.6
Upland PSA
2.0
Email integration
actiTIME
9.3
Upland PSA
2.0
Mobile Access
actiTIME
10.0
Upland PSA
4.5
Timesheet Tracking
actiTIME
7.9
Upland PSA
2.0
Change request and Case Management
actiTIME
8.6
Upland PSA
5.2
Budget and Expense Management
actiTIME
9.3
Upland PSA
1.0

Professional Services Automation

actiTIME
9.1
Upland PSA
10.0
Quotes/estimates
actiTIME
9.3
Upland PSA
Invoicing
actiTIME
9.3
Upland PSA
10.0
Project & financial reporting
actiTIME
8.6
Upland PSA
10.0
Integration with accounting software
actiTIME
9.3
Upland PSA

Pros

actiTIME

  • Reporting is awesome! Easy to put together custom reports and then export them. Real-time reports.
  • Check out all its brilliant integrations.
  • It lets you upload your company logo in the tool.
  • Managing users, clients, projects, and tasks is easy and the UX makes data input fluent and smooth.
  • There's a mobile app, it's limited, but there is one.
  • Reports dashboard: you can save your favorite custom reports for easy access.
  • Estimations vs actual reports and email notifications are brilliant for keeping an eye on projects.
Roy Zumbado Cognuchz | TrustRadius Reviewer

Upland PSA

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Christopher Kramer | TrustRadius Reviewer

Cons

actiTIME

  • This application can be complex to use for new users.
  • ActiTime should further update its mobile application.
Eric Mendoza | TrustRadius Reviewer

Upland PSA

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

actiTIME

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
Anonymous | TrustRadius Reviewer

Usability

actiTIME

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
Anonymous | TrustRadius Reviewer

Support Rating

actiTIME

actiTIME 9.0
Based on 1 answer
It has quality support, solving any problem quickly, and clarifying any doubt that arises. It works very well and has quick and detailed answers, the quality of service in this sense is impeccable. ActiTime offers an online chat by which you can solve most of the problems almost immediately.
Eric Mendoza | TrustRadius Reviewer

Upland PSA

Upland PSA 9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
Anonymous | TrustRadius Reviewer

Implementation Rating

actiTIME

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
Anonymous | TrustRadius Reviewer

Alternatives Considered

actiTIME

ActiTIme is the first software application I have used that was not developed in-house, so it's actually great in comparison, I love it.
Roy Zumbado Cognuchz | TrustRadius Reviewer

Upland PSA

The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
Anonymous | TrustRadius Reviewer

Return on Investment

actiTIME

  • We can estimate projects, track them and create reports so we can have visibility of tasks and budget. It's so easy.
  • It allows us to justify labor by attaching ActiTime reports to our invoices for actual worked hours.
  • We're guarded: labor is justified and documented, in case of escalations or postmortem investigations.
Roy Zumbado Cognuchz | TrustRadius Reviewer

Upland PSA

  • Increased time tracking accuracy
  • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
  • increased awareness of project pain points and successes
Anonymous | TrustRadius Reviewer

Pricing Details

actiTIME

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upland PSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

actiTIME
8.0
Upland PSA
1.0

Likelihood to Renew

actiTIME
Upland PSA
7.0

Usability

actiTIME
Upland PSA
8.0

Support Rating

actiTIME
9.0
Upland PSA
9.0

Implementation Rating

actiTIME
Upland PSA
9.0

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