What users are saying about
4 Ratings
16 Ratings
4 Ratings
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Score 8.8 out of 100
16 Ratings
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Score 5.8 out of 100

Feature Set Ratings

    Project Management

    actiTIME

    Feature Set Not Supported
    N/A
    3.7

    Upland PSA

    37%
    Upland PSA ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    3.0
    30%
    4 Ratings

    Resource Management

    N/A
    0 Ratings
    3.0
    30%
    3 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Scheduling

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Workflow Automation

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Team Collaboration

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    Document Management

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Email integration

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Mobile Access

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    2.0
    20%
    5 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    5.2
    52%
    3 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    1.0
    10%
    5 Ratings

    Professional Services Automation

    actiTIME

    Feature Set Not Supported
    N/A
    10.0

    Upland PSA

    100%
    Upland PSA ranks higher in 2/2 features

    Invoicing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Project & financial reporting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • actiTIME is rated higher in 1 area: Likelihood to Recommend
    • actiTIME and Upland PSA are tied in 1 area: Support Rating

    Likelihood to Recommend

    9.0

    actiTIME

    90%
    2 Ratings
    1.0

    Upland PSA

    10%
    10 Ratings

    Likelihood to Renew

    actiTIME

    N/A
    0 Ratings
    7.0

    Upland PSA

    70%
    6 Ratings

    Usability

    actiTIME

    N/A
    0 Ratings
    8.0

    Upland PSA

    80%
    1 Rating

    Support Rating

    9.0

    actiTIME

    90%
    2 Ratings
    9.0

    Upland PSA

    90%
    2 Ratings

    Implementation Rating

    actiTIME

    N/A
    0 Ratings
    9.0

    Upland PSA

    90%
    2 Ratings

    Likelihood to Recommend

    actiTIME Inc.

    Previously I needed to manage the employees' check-in and check-out time manually, but from now on, I don't have to do that because of automatic time tracking done by actiTIME. Now I can also track the project status and tracking. And its unique reporting helped me to analyze the status easily.
    Read full review

    Upland Software

    We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
    With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
    Read full review

    Pros

    actiTIME Inc.

    • It's a program that has different tools perfect for saving time.
    • It has a mobile application that serves to see the activities that are carried out from anywhere.
    • It offers detailed reports in real-time.
    • Its reports are customizable.
    • Allows employees access without the need to create another account.
    Read full review

    Upland Software

    • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
    • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
    • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
    Read full review

    Cons

    actiTIME Inc.

    • Payroll
    • Need to calculate the salary according to the working hours
    • Selfie punch
    Read full review

    Upland Software

    • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
    • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
    • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
    Read full review

    Pricing Details

    actiTIME

    Starting Price

    $5 per month per user

    Editions & Modules

    actiTIME editions and modules pricing
    EditionModules
    actiTIME Self-Hosted1201
    actiTIME Online (1-40 users)62
    actiTIME Online (41-200 users)53
    actiTIME Online (200+ users)Fixed Cost4
    actiTIME Free (up to 3 users)05

    Footnotes

    1. user
    2. per user per month
    3. per user per month
    4. for unlimited users
    5. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $0

    Additional Details

    Choose from three different actiTIME versions: - actiTIME Free is online software for teams of up to three users with basic time-tracking functionality. - actiTIME Online is full-featured online software with free regular product upgrades starting at $5 user/month. - actiTIME Self-Hosted is software that you install on your own servers and purchase with a one-time payment.

    Upland PSA

    Starting Price

    $15 per month

    Editions & Modules

    Upland PSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      actiTIME Inc.

      No answers on this topic

      Upland Software

      I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
      Read full review

      Usability

      actiTIME Inc.

      No answers on this topic

      Upland Software

      I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
      Read full review

      Support Rating

      actiTIME Inc.

      It has quality support, solving any problem quickly, and clarifying any doubt that arises. It works very well and has quick and detailed answers, the quality of service in this sense is impeccable. ActiTime offers an online chat by which you can solve most of the problems almost immediately.
      Read full review

      Upland Software

      The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
      Read full review

      Implementation Rating

      actiTIME Inc.

      No answers on this topic

      Upland Software

      The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
      Read full review

      Alternatives Considered

      actiTIME Inc.

      actiTIME is more reliable and has more features, and is budget-friendly. Its easy-to-use functions have eased my tasks and my employees.
      Read full review

      Upland Software

      The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
      Read full review

      Return on Investment

      actiTIME Inc.

      • It allows us to take the process and the expenses made in each project, and these give us the possibility to choose the correct budget for what we are doing.
      • This application does not give the ease of knowing that the payments will be made to different employees without any complication, generating reports that justify the hours of work they did.
      Read full review

      Upland Software

      • Increased time tracking accuracy
      • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
      • increased awareness of project pain points and successes
      Read full review

      Screenshots

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