Wouldn't recommend Tenrox
May 28, 2018

Wouldn't recommend Tenrox

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenrox Professional Services Automation

Tenrox is being used by my company to keep track of billable and non-billable hours across all departments across the company. This is used for us to see billable utilization numbers and to hire against this. Since we implemented Tenrox, we have a better idea of how team members across the board are being utilized in a billable or non-billable way.
  • Tenrox makes it easy to put in your time accurately across the board. It's easy to track hours and enter your time at the SVP level or coordinator level.
  • Tenrox is also great at sending automated emails about when someone fills out their sheets or when someone isn't filling out their sheets. It's great at letting management know either way!
  • Tenrox needs improvement in the reporting area. It is extremely difficult to report off of and to pull individual or client reports. It's hard to enter projects to show up on the sheets and it's difficult to change project names where you enter your time in. There are other tools out there where this is a lot easier to enter specific line items and projects. Automated reporting is something that they also need to make easier and more efficient to install. It takes a while to get this going today!
  • Tenrox has caused headaches across offices and the frustrations with reporting is huge. It's been great to have a starting point to track hours and try to see what is billable and non-billable, but after this was implemented across our company where are seeing the negative ROI as its been so difficult to pull these reports accurately across teams, individuals, and clients!
  • Haydle Enterprise Q&A
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
I would have recommended this higher if I didn't see other platforms that were way easier to implement and report on. It's not efficient for large businesses that need to pull hours across offices easily. Right now we have admins working with the Tenrox team to get managers what they need since it takes up too much time to pull reports. It's easy to enter your time but hard to get the names of the projects installed where you need to enter your time, and then pulling reports is a huge hassle.

Upland PSA Feature Ratings

Task Management
3
Resource Management
3
Gantt Charts
Not Rated
Scheduling
3
Workflow Automation
2
Team Collaboration
1
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
2
Email integration
2
Mobile Access
Not Rated
Timesheet Tracking
2
Change request and Case Management
Not Rated
Budget and Expense Management
1
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated