Tenrox Time and Labor for Nonprofits
March 13, 2015

Tenrox Time and Labor for Nonprofits

Christopher Kramer | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Summer Heat 2010

Modules Used

  • Tenrox Project Workforce Management

Overall Satisfaction with Tenrox Professional Services Automation

Our entire agency uses Tenrox as our timesheet and labor distribution tool which we export to Paychex for payroll purposes. Basically our Tenrox timesheet looks like a glorified Excel spreadsheet where our employees manually input their hours worked on various contracts to the nearest quarter hour every pay period which is semi-monthly.
  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
  • Their customer service is horrible, every email I send they insist on following up with a scheduled phone conference to tell me they can't help me. I have wasted hours on conference calls over the years.
  • They upgrade their products but none of their upgrades will work with their current customer's system or "customizations". We are stuck with a 5 year old product that will only work with Internet Explorer on a PC and only when the browser is in compatibility mode. Even this functionality is touch and go.
  • They have continuously failed to make time off accruals for a semi-monthly payroll a possibility.
  • Anytime you ask them to upgrade you to their latest product they first tell you that will be another $3,000 and then they find out their upgrade isn't compatible with your settings.
  • Tenrox has streamlined our payroll process as far as timesheets are concerned.
Tenrox has been the only solution we can find that can make a simple timesheet that basically turns the old Excel timesheet into an online cloud based glorified Excel sheet. No drop downs for employees to pick through and little room for error. The reporting could be great but not in the way we have customized it. The reports are useless most of the time and writing a report is very difficult. If you want a nonprofit adapted timesheet for multiple funders and contracts without any frills or reporting then this is it!

Upland PSA Feature Ratings

Resource Management
4
Email integration
2
Timesheet Tracking
1
Change request and Case Management
1
Budget and Expense Management
1