ACTIVE Education (ACTIVE Net) vs. SchoolAdmin

Really like the appearance of reporting and the web booking.

Incentivized

SchoolAdmin has been great to work with and the advantages of the product definitely outweigh the disadvantages. With the frequent turnover in admissions offices, it is nice to have a product that is simple to use, easy to train on, and easy to learn quickly. Also, customer support has been great, and we really put them through their paces and they never complain. They also use their support team to help train you - not just give you a fish, but teach you to fish so you can problem solve on your own.

Incentivized

• Separation of payer and the person attending the activity. For example: children incur charges, but the parent is responsible for paying them.
• Fast - in our old system there was a delay while customers waited for the system to respond.

Incentivized

• The online application and checklist - because it is highly customizable, fairly intuitive, and quite effective for managing all the moving parts of our application process.
• The online enrollment checklist, forms, and contract - because of the level of customization, the level of professional appearance, the ease of tracking and managing students in the enrollment process, the integration it provides to our FACTS billing and payment system.
• The communications system - because of the possibilities for both internal and external communications are so vast, the ability to produce highly customized, personalized, and segmented emails, text messages, and/or physical letters, and the relative ease of use.

Incentivized

• I really like the look and feel of ActiveNet Reporting, but it isn't extremely customizable. Maybe there is something I am missing, but other employees have shared that same feedback.
• It would be nice to have the system synchronize with other software we use. (EMS, StarRez, etc.) When planning conferences, we currently have hotel guests and registration that we would like to share information for through each system. Currently it is just double data entry.
• Would like to be able to add more resources and details to a room booking and have the corresponding departments be notified of the order/track inventory.

Incentivized

• Not as flexible as we sometimes need the features to be.
• Data and historical information is not terribly accurate, which means we cannot use it for reporting.

Incentivized

ACTIVE Network allowed: grouping of classes, good interface, allowed importing of records, complex payment plans, per class fee structures, user fees, and trial classes.

Incentivized

Blackbaud's enrollment management product, OnBoard, was extremely clunky and did not support an online review process. The CRM was also not great. The only benefit of it was that it was a seamless experience, as Blackbaud is our academic software. The import/export from SchoolAdmin into/from Blackbaud has been no problem.

Incentivized

• Not sure yet.
• It is newer to me and my department.
• Double data entry which is just extra man hours.

Incentivized

• Customer satisfaction with our CRM is up.
• Completion of applications is up.
• Office use and satisfaction with the product internally is way up!

Incentivized