Triniti by Active.ai vs. Yellow.ai

Triniti by Active.ai

Yellow.ai

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Triniti by Active.ai	Score 0.0 out of 10	N/A	Active.Ai, a Gupshup company, is a Singapore-based Fintech startup with an innovation lab in Bengaluru, through artificial intelligence (AI) that delivers conversational banking services to help banks and financial institutions redefine their future digital strategy. They offer the Triniti CognitiveQnA platform that enables financial institutions to setup virtual agents to provide customer support.	$250 per month
Yellow.ai	Score 8.3 out of 10	N/A	yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.	N/A

Pricing

Triniti by Active.ai

Yellow.ai

Editions & Modules

Basic: $250
per month Upto 1 million API requests per month
Standard: $1,200
per month Upto 1 million API requests per month 0.0015 per API beyond 1 million API requests
Premium: $2,500
per month Upto 1 million API requests per month 0.0025 per API beyond 1 million API requests

No answers on this topic

Offerings

Pricing Offerings
Triniti by Active.ai	Yellow.ai
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

Additional Details

Discount of 10% for annual pricing.

Contact vendor for pricing information.

More Pricing Information

Features

Triniti by Active.ai

Yellow.ai

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Triniti by Active.ai - Ratings	Yellow.ai 7.7 1 Ratings 3% below category average
Chat history and transcripts	00 Ratings	8.01 Ratings
Chat reporting	00 Ratings	8.01 Ratings
Chat and web analytics	00 Ratings	7.01 Ratings

Best Alternatives
	Triniti by Active.ai	Yellow.ai
Small Businesses	Smith.ai Live Website Chat Score 9.0 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Triniti by Active.ai	Yellow.ai
Likelihood to Recommend	- (0 ratings)	8.1 (3 ratings)

User Testimonials
	Triniti by Active.ai	Yellow.ai
Likelihood to Recommend	Gupshup No answers on this topic	Yellow.ai I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc. Incentivized Verified User Anonymous Read full review
Pros	Gupshup No answers on this topic	Yellow.ai Web integrated chat bot WhatsApp bot Good support from YM team Transparent dashboard for analysis Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Cons	Gupshup No answers on this topic	Yellow.ai Integration to ticketing platforms can be too technical hence there should be an option for easier configurations It can be a challenge sometimes to compute for deflection as the terminology and computation are different e.g. in Yellow.ai it’s based on number of conversations whereas for Zendesk it’s based on # of chats and or tickets. We would love to see further insights on chatbot performance i.e. sentiment analysis and the likes. John Epok Pascual Regional Platforms Lead Read full review
Alternatives Considered	Gupshup No answers on this topic	Yellow.ai The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Verified User Anonymous Read full review
Return on Investment	Gupshup No answers on this topic	Yellow.ai there was around 15% growth in customer engagement 15% growth in customer retention more satisfied customers less missed communications from customers Incentivized Lekha Tharoor Digital Marketing Manager Read full review
ScreenShots