ADL Data Systems vs. OnShift vs. TIKS

ADL Data Systems has been useful to manage our company data because we need to play and manipulate data often. It is helpful in creating basic graphs and charts to share with share holders. However, it may not be the best if you need more aesthetically pleasing graphics. It may not be well suited for that

Incentivized

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.

Incentivized

• Data
• Organization
• Sharing

Incentivized

• Scheduling - ease of creating, managing, modifying schedules.
• PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
• Communicate to employees regarding open shifts, share open shifts with staff.
• Send mass texts to employees as needed.

Incentivized

• Aesthetic
• editable documents
• Commenting

Incentivized

• Problems with app permission
• Could be more robust

OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).

Incentivized

ADL Data Systems is useful because it provides key insights in a quick and effective manner. It is straight to the point and clear for all parties to read and interpret. This is especially helpful when needing to make internal decisions. Our team can all view the data and make the best decision

Incentivized

Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.

Incentivized

• Share holders informed
• Staff able to view documents
• Quick data manipulation

Incentivized

• Major the performance of the agents.
• Easily communicating with employees regarding open shifts
• Calculating the payroll of every one of the organization

Incentivized